This is the 4th time that we have used Burton and Co. This time was rather more complicated due to us selling our shared ownership home and buying a new build 350 miles away. Julie in particular has b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Burton & Co are dedicated to changing the way you see lawyers. Our aim is to provide the highest quality legal advice and expertise for our clients in a way that is far friendlier, more accessible and clear-talking than you might expect from a law firm. We are based in Lincoln and Sleaford and have a proud tradition of serving the people of Lincolnshire for over 200 years.
Contact info
20-22 Corporation Street, LN2 1HN, Lincoln, United Kingdom
- 01522 523215
- inmail@burtonlaw.co.uk
- burtonlaw.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I honestly couldn’t recommend Felicity…
I honestly couldn’t recommend Felicity Lacey at Burton & Co enough! She managed to complete my property purchase in a record time.
Her communication was outstanding throughout, always quick to respond, extremely helpful and constantly keeping me updated. She genuinely went above and beyond to get everything sorted as quickly and smoothly as possible.
Absolutely outstanding service, 10/10! Couldn’t have asked for a better solicitor and will definitely be using Felicity again in the future. Thank you so much!
Smooth and secure progression
Particularly pleased with Felicity Lacey’s ( and assistant Alex’s ) handling of our house sale . A very smooth conveyancing process and progression despite some challenging enquiries. Communication always polite and effective.
Would recommend the service as I felt in safe hands throughout. Thank you.
After querying lack of progress in…
After querying lack of progress in dealing with our late mother’s affairs, we discovered the paperwork had sat unattended in Richard French’s in tray. Ellie Dixon took over the account and proved to very efficient snd a delight to deal with. She kept us informed of progress throughout
James Kennedy & team Burton & co
I cannot thank James Kennedy, his team at Burton & Co Lincoln, and our instructed barrister Chris enough for everything they have done for my family.
Going through court proceedings is terrifying, especially while managing severe mental health struggles and caring for disabled children. James and his team went above and beyond to make the entire process accessible. When I couldn't attend in-person appointments, they accommodated me without hesitation through video calls and regular phone check-ins. On the day of our hearing, I ended up at the wrong court and suffered a severe panic attack in the car. James’s team immediately notified the court, explained the situation, and ensured my position was fully protected.
Once inside the courtroom, the barrister they instructed, Chris, was absolutely incredible. When I was panicking, Chris calmed me down and arranged for a blue screen to be put up so the people sitting behind me were blocked from view. I have never experienced that level of care, protection, and understanding from a legal team before.
Thanks to their dedication, our order is now settled and our home is safe. I will never forget the kindness, patience, and brilliant representation we received from James, his team, and Chris. I cannot recommend them highly enough.
Probate is a traumatic experience for…
Probate is a traumatic experience for anyone, Burton &Co made it 100x worse for us by completely ignoring us the weeks and weeks following the initial agreement meeting. Best advice I can give is use someone else, don't put yourselves in their hands
Fantastic Service from Start to Finish
From the start of the process at the end of April until the completion of the sale I can not praise enough Bethany Bayes who handled the complete process.
Her clear communication, guidance and reassuring support made it very much a stress free process.
If there is such a thing as a star performer Bethany certainly is.
I should also point out that whenever I phoned the staff were always polite and if need be passed on messages in a timely manner
I would certainly recommend the company and am surprised that there are any negative reviews
I have just purchased a property
I have just purchased a property, Burton’s were very helpful to make the purchase go smoothly and quickly. There staff are very knowledgeable and friendly, I would use them again for anything legal
Property sale
We have just sold a deceased relative’s property using Burton and co. Felicity was extremely helpful and let us know what was happening all through the process. It took ages because we couldn’t locate the deeds which was nothing to do with Burton and co but once they’d been found everything moved really quickly. Would definitely recommend Felicity.
Recommended
The service was very prompt and quick throughout. Highly recommend. Thanks
Very thorough service
Very thorough service, kind and courteous and always kept up to date
House sale
Felicity and Julie provided an excellent service in the recent sale of our house. All stages were performed promptly and without fuss. We were kept in the loop at all times. Service was provided in a professional and friendly manner. We have complete confidence in this team, which we would highly recommend.
Jim and Betty Hillyer
Excellent team
Excellent team
Very efficient
Friendly staff
All round great work from senior to junior staff
Seamless conveyancing
Felicity and Julie worked absolute wonders for me, I’m a first time buyer and a generally very anxious person but they took care of everything and kept me in the loop throughout every step. Thank you both of you.
Diabolical
Diabolical! At no time did anyone return my calls! So many times I phoned to be told “I’ll send an email to Richard French’s team to ask them to get back to you’. Not once, and I repeat, not once was my query replied to.
If this is their service; don’t bother!
March through May repeatedly ringing!
We have used Burton and Co for the…
We have used Burton and Co for the second time within about two years and we can honestly say that they are reliable, friendly and all at a reasonable price.
I would definitely recommend them to all my friends and family
Bought my first home
Bought my first home. Stepped in explained briefly that I need a solicitor, I’m fisrt time buyer etc. They invited to a room to discuss it . At the end they said , if I accept the quote what they’ll send soon than they’ll start the process.., few minutes later got the quote, I accept it immediately.
Fun fact almost 3 weeks later got call back from another solicitor who I asked a quote.., they didn’t even asked questions… , only phone number to call me back to discuss it…. lol , I said thank you I already sorted ..
Burton and Co answered all my questions when I had one , called me back when I left voice message . Everything went smoothly. Friendly, lovely.
From me this is definitely a 5* customer service. Thank you again !
Felicity came highly recommended by…
Felicity came highly recommended by friends and also our mortgage advisor. And could not fault her at all. Kept us in the loop at all times and as first time buyers she took the time to explain everything to us!
Excellent
Excellent, Felicity, Julie and the rest of the team were faultless, they took over the sale of my property and the purchase of the house I was buying, I could not fault them, professional but friendly and very helpful all at the same time, will be using Burton law for my next move.
I received a very good professional…
I received a very good professional service from the company. They responded promptly to my queries and updated me about development at every stage.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








