Burton & Co LLP Reviews 

122
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff for providing helpful advice, answering questions clearly, and keeping buyers informed throughout property transactions and legal matters. People often describe the overall service as prompt, professional, and incredibly reassuring, making complex conveyancing processes exceptionally smooth and stress-free. Some reviewers were not happy with the communication and support received, noting frustrating experiences of feeling ignored and unsupported during difficult probate cases. These few individuals felt the lack of timely responses added unnecessary stress and frustration to an already very sensitive family situation.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Service

People report high satisfaction with the service, highlighting professional, helpful, and prompt support that... See more

Customer service

Clients share positive opinions on customer service, highlighting polite communication, helpful answers to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the 4th time that we have used Burton and Co. This time was rather more complicated due to us selling our shared ownership home and buying a new build 350 miles away. Julie in particular has b... See more

Rated 5 out of 5 stars

From the start of the process at the end of April until the completion of the sale I can not praise enough Bethany Bayes who handled the complete process. Her clear communication, guidance and re... See more

Rated 5 out of 5 stars

Julie has been absolutely brilliant. We had a slightly complicated case and at the start things were not great but once Julie took over we have had excellent service and communication. We have used Bu... See more

Rated 5 out of 5 stars

We purchased our first home and used Burton & Co as they had been recommended to us by a family member. They have been really brilliant, we cannot fault them at all. Communication has consistently be... See more


Company details

  1. Legal Services

Written by the company

Burton & Co are dedicated to changing the way you see lawyers. Our aim is to provide the highest quality legal advice and expertise for our clients in a way that is far friendlier, more accessible and clear-talking than you might expect from a law firm. We are based in Lincoln and Sleaford and have a proud tradition of serving the people of Lincolnshire for over 200 years.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

122 reviews

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No recent history of asking for reviews

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4.5

All reviews

(122)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

I honestly couldn’t recommend Felicity…

I honestly couldn’t recommend Felicity Lacey at Burton & Co enough! She managed to complete my property purchase in a record time.
Her communication was outstanding throughout, always quick to respond, extremely helpful and constantly keeping me updated. She genuinely went above and beyond to get everything sorted as quickly and smoothly as possible.
Absolutely outstanding service, 10/10! Couldn’t have asked for a better solicitor and will definitely be using Felicity again in the future. Thank you so much!

22 October 2026
Unprompted review
Rated 5 out of 5 stars

Smooth and secure progression

Particularly pleased with Felicity Lacey’s ( and assistant Alex’s ) handling of our house sale . A very smooth conveyancing process and progression despite some challenging enquiries. Communication always polite and effective.
Would recommend the service as I felt in safe hands throughout. Thank you.

9 October 2026
Unprompted review
Rated 4 out of 5 stars

After querying lack of progress in…

After querying lack of progress in dealing with our late mother’s affairs, we discovered the paperwork had sat unattended in Richard French’s in tray. Ellie Dixon took over the account and proved to very efficient snd a delight to deal with. She kept us informed of progress throughout

6 October 2026
Unprompted review
Rated 5 out of 5 stars

James Kennedy & team Burton & co

​I cannot thank James Kennedy, his team at Burton & Co Lincoln, and our instructed barrister Chris enough for everything they have done for my family.
​Going through court proceedings is terrifying, especially while managing severe mental health struggles and caring for disabled children. James and his team went above and beyond to make the entire process accessible. When I couldn't attend in-person appointments, they accommodated me without hesitation through video calls and regular phone check-ins. On the day of our hearing, I ended up at the wrong court and suffered a severe panic attack in the car. James’s team immediately notified the court, explained the situation, and ensured my position was fully protected.
​Once inside the courtroom, the barrister they instructed, Chris, was absolutely incredible. When I was panicking, Chris calmed me down and arranged for a blue screen to be put up so the people sitting behind me were blocked from view. I have never experienced that level of care, protection, and understanding from a legal team before.
​Thanks to their dedication, our order is now settled and our home is safe. I will never forget the kindness, patience, and brilliant representation we received from James, his team, and Chris. I cannot recommend them highly enough.

15 September 2026
Unprompted review
Rated 1 out of 5 stars

Probate is a traumatic experience for…

Probate is a traumatic experience for anyone, Burton &Co made it 100x worse for us by completely ignoring us the weeks and weeks following the initial agreement meeting. Best advice I can give is use someone else, don't put yourselves in their hands

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service from Start to Finish

From the start of the process at the end of April until the completion of the sale I can not praise enough Bethany Bayes who handled the complete process.
Her clear communication, guidance and reassuring support made it very much a stress free process.
If there is such a thing as a star performer Bethany certainly is.
I should also point out that whenever I phoned the staff were always polite and if need be passed on messages in a timely manner
I would certainly recommend the company and am surprised that there are any negative reviews

14 August 2026
Unprompted review
Rated 5 out of 5 stars

I have just purchased a property

I have just purchased a property, Burton’s were very helpful to make the purchase go smoothly and quickly. There staff are very knowledgeable and friendly, I would use them again for anything legal

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Property sale

We have just sold a deceased relative’s property using Burton and co. Felicity was extremely helpful and let us know what was happening all through the process. It took ages because we couldn’t locate the deeds which was nothing to do with Burton and co but once they’d been found everything moved really quickly. Would definitely recommend Felicity.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

House sale

Felicity and Julie provided an excellent service in the recent sale of our house. All stages were performed promptly and without fuss. We were kept in the loop at all times. Service was provided in a professional and friendly manner. We have complete confidence in this team, which we would highly recommend.
Jim and Betty Hillyer

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Seamless conveyancing

Felicity and Julie worked absolute wonders for me, I’m a first time buyer and a generally very anxious person but they took care of everything and kept me in the loop throughout every step. Thank you both of you.

22 May 2026
Unprompted review
Rated 1 out of 5 stars

Diabolical

Diabolical! At no time did anyone return my calls! So many times I phoned to be told “I’ll send an email to Richard French’s team to ask them to get back to you’. Not once, and I repeat, not once was my query replied to.
If this is their service; don’t bother!
March through May repeatedly ringing!

1 April 2026
Unprompted review
Rated 5 out of 5 stars

We have used Burton and Co for the…

We have used Burton and Co for the second time within about two years and we can honestly say that they are reliable, friendly and all at a reasonable price.
I would definitely recommend them to all my friends and family

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Bought my first home

Bought my first home. Stepped in explained briefly that I need a solicitor, I’m fisrt time buyer etc. They invited to a room to discuss it . At the end they said , if I accept the quote what they’ll send soon than they’ll start the process.., few minutes later got the quote, I accept it immediately.
Fun fact almost 3 weeks later got call back from another solicitor who I asked a quote.., they didn’t even asked questions… , only phone number to call me back to discuss it…. lol , I said thank you I already sorted ..
Burton and Co answered all my questions when I had one , called me back when I left voice message . Everything went smoothly. Friendly, lovely.
From me this is definitely a 5* customer service. Thank you again !

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, Felicity, Julie and the rest of the team were faultless, they took over the sale of my property and the purchase of the house I was buying, I could not fault them, professional but friendly and very helpful all at the same time, will be using Burton law for my next move.

16 April 2026
Unprompted review

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