I returned a jumper on 19th December, still no refund. Unable to contact Burtons due to limited contact information for customer services. I don't have a Facebook account or an Outlook email address s... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I gave tried to return order through their on line portal no joy.keeps telling me problem with order.emailwd them several times they respond with every thing is working OK it's not.ihave been waiting... See more
Since Burton were taken over by Boohoo the customer service has gone down hill. I've ordered a few times over the past 3mth and had issues with orders and refunds. I received notification via email of... See more
17/08/21 - I have today had an email from Jade in customer services to say that my refund can’t be processed even though they instructed me to cancel the claim with PayPal so they could process. PayP... See more
Company details
Contact info
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff is helpful got quick…
Staff is helpful got quick response...want to thank Zahid for helping.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








