Bury Soft Play Reviews 126

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We have just hired a bouncy castle and soft play package for a third birthday party and were so impressed with the service! All communication with Orron was timely, professional and helpful. I knew... See more

Rated 5 out of 5 stars

What a pleasure to deal with this company, professional,punctual and Tom & Harry who delivered the castle absolute gents. Castle/slide was perfect size and our Granddaughters absolutely had such a goo... See more

Rated 5 out of 5 stars

Couldn't have asked for more. Fantastic correspondence from start to finish. Great price. The equipment was fantastic quality and so well looked after. The children had an amazing time and we're all e... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing. Orron provided us with a great package which meant all children of all different ages had such a fabulous time, and were kept entertained for the whole party. We will defini... See more

Company replied

Company details

  1. Toy shop

Information provided by various external sources

Bury Soft Play is a family-run, mobile, Premium Soft Play hire business based in the heart of Bury St Edmund's, Suffolk. Our company specialises in providing professional and safe soft play and inflatable equipment for children aged between approximately six months and 10 years old. We also run local soft play and stay sessions, find out more in our Toddle-in Play Sessions Section. The equipment and sessions are designed to challenge children’s imaginations while building and improving many key areas of development, including gross motor skills, numeracy, and problem solving. Additionally, the sessions promote children’s social and linguistic development and encourage communication. Nothing means more to us than our children's safety, which is why we at Bury Soft Play, create a package that understands your requirements. All items are cleaned after use and sterilised before we hire them out to you, with a children friendly solution. Safety mats are also included with every hire. These are manufactured to the highest standards, are 100% non toxic and are ammonia free. We only purchase from reputable UK companies with our mats being locally sourced from one of the UK's leading safety mat suppliers. All Staff are DBS checked and we hold Public Liability Insurance of £5 million.


Contact info

4.9

Excellent

TrustScore 5 out of 5

126 reviews

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Rated 5 out of 5 stars

I used bury soft play for my sons first…

I used bury soft play for my sons first birthday and was very happy with the service the soft play was excellent and they was all very friendly. Thank you very much for making my sons party perfect

12 March 2018
Unprompted review
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Reply from Bury Soft Play

Hi Fran, that's what we are here for, we are so glad the party was enjoyed by everyone. Thanks so much for the 5* review.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, owner couldn’t have been more helpful in recommending the right party package for a 5 year old. Wiggle cars were a huge hit. Would definitely recommend.

6 March 2018
Unprompted review
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Reply from Bury Soft Play

Thanks Tracy for the 5* review. We knew the inflatable and Wiggle Cars would go down a storm for your 5
year old's party. So so glad they all enjoyed themselves.

Rated 5 out of 5 stars

1st Birthday Party

Such a lovely guy, very helpful and tries his best to cater for everyone! Will definately use again. Great value for money as he traveled to Cambridge set up and packed up at the end of the event. He beat the companies even located in Cambridge for price. All the equipment is lovely and clean and looked great!
All the best and Good luck with the future!!

27 February 2018
Unprompted review
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Reply from Bury Soft Play

Hi, thanks for the kind words and your 5* review. We know as parents ourselves the cost of the adventures of parenthood and like to price our packages fairly.

We never want to be the cheapest but what we do provide you with is an excellent personalised service, making sure every party is as unique as the children attending.

Rated 5 out of 5 stars

Would highly recommend

Would highly recommend. Very professional and the kids absolutely loved the equipment.

26 February 2018
Unprompted review
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Reply from Bury Soft Play

Thanks for your 5* review Sam. Our Wiggle Cars are so popular with the over 3's and area must have for this age group. We are so glad they loved them.

Rated 5 out of 5 stars

Really excellent company

Really excellent company. Orron was a pleasure to deal with. Easy to communicate with. Great value for money. The other parents thought it was great and so did the different ages of children.

13 February 2018
Unprompted review
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Reply from Bury Soft Play

Hi Helen, thanks for your 5 * review. We try to make this process as simple as possible and will always give our advice and tips for making sure the party goes really well. We pride ourselves on creating unique packages for the ages attending the parties, meaning that the different age groups are all entertained. We are so pleased everyone liked the party package.

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing. Orron provided us with a great package which meant all children of all different ages had such a fabulous time, and were kept entertained for the whole party.

We will definitely be using Bury soft play again.

Big thanks to Orron for all his help in making our daughters 1st birthday very special.

28 January 2018
Unprompted review
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Reply from Bury Soft Play

Hi Gemma. WOW thanks for your kind words and this 5* review. We are so pleased that your daughters 1st birthday was extra memorable and that the various ages of children were all kept entertained. It was lovely to meet you all and we hope to see you for her 2nd birthday.

Rated 5 out of 5 stars

Absolutely brilliant!

Absolutely brilliant! Kids absolutely loved it, so did the adults hehe! Most definitely booking again in the future! Thank you ever so much!!

22 January 2018
Unprompted review
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Reply from Bury Soft Play

Hi Karina, thanks for your 5* review. The bouncy castle fitted in nicely along side your disco and it looked like everyone had an amazing time. Hope to see you again soon.

Rated 5 out of 5 stars

Would highly recommend bury soft play

Would highly recommend bury soft play. Orron was very friendly and professional. He arrived on time to set up/clear away the soft play at my son's party. He was very good at keeping incontact via email and he provided me with a soft play package suitable for 1 and 2 year olds which they all loved. It was a great party.

10 January 2018
Unprompted review
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Reply from Bury Soft Play

Wow thanks for our first 5* Review of 2018

Our aim is to provide the best party possible and we are glad to hear the little ones were entertained throughout. Thanks for your booking and see you next year 😉

Rated 5 out of 5 stars

We highly recommend Bury Soft Play

We highly recommend Bury Soft Play, communication throughout was brilliant, and this was very much appreciated on the day of our daughters party when it snowed, this was not an issue for them as they rang first thing to say that they would still be there! We had a varied age of children attending and all were well catered for and throughly entertained with the equipment provided, thank you again for a superb party!

21 December 2017
Unprompted review
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Reply from Bury Soft Play

Hi Clare, we are so pleased people still made it to the party despite a flurry (a good few inches) of snow. Communication is key with us and is even more important when faced with conditions like we did that weekend. We are happy that the party package worked well for the ages you had attending and that everyone made it to the party and back in one piece. Thanks for your 5* review and cant wait to see you again in the future.

Rated 5 out of 5 stars

Thankyou

Great service with great products and all very clean, the couple who set up was both lovely! We would definitely recommend

21 December 2017
Unprompted review
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Reply from Bury Soft Play

Hi Leanne, thanks for your 5* review. We always make sure our items are properly cleaned immediately after every party has finished. Nothing is more important to us than your children's safety and hygiene which is why every item (even the ball pit balls) are cleaned with an anti bacterial solution. Not saying children are grubby but they can be lol.

Rated 5 out of 5 stars

Excellent for kids birthday party

Excellent for kids birthday party, children of all ages enjoyed! Would highly recommend to anyone thinking of using.

4 December 2017
Unprompted review
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Reply from Bury Soft Play

Hi Grace, thanks for the 5* review. We always like to make sure our packages are age appropriate for the children attending. Unlike other companies that simply offer a "set package". Every child is unique so why shouldn't every party be.

Rated 5 out of 5 stars

Fantastic set up

Fantastic set up, the children loved all of it. Thanks so much x

12 November 2017
Unprompted review
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Reply from Bury Soft Play

Thanks for the 5* review see you again soon

Rated 5 out of 5 stars

Excellent service

Excellent service. Really flexible to my needs and my constant change of mind. The babies loved it and didnt leave the soft play the whole party. Everything was clean and great condition and i would definitely recommend them.

5 November 2017
Unprompted review
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Reply from Bury Soft Play

Hi Rachel, was a pleasure to provide you with a home package for your little ones. It sounded like they had a great time.

Rated 5 out of 5 stars

Fantastic soft play party

Great communication up to the event and turned up on time to deliver and pick up! Great soft play for my little boys party! He had a great time!! All the kids really enjoyed it!!

5 November 2017
Unprompted review
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Reply from Bury Soft Play

Thanks for the 5* review. We always arrive on time (even if the caretakers do not lol). The party set up looked fantastic and from what I heard the party was a great success. Hope to see you all again soon.

Rated 5 out of 5 stars

Fantastic service, great price. Very happy

We booked some soft play and bouncy castle for my son's 1st birthday party. There were loads of children aged 1-14 years and every one of them had a brilliant time. Fantastic service and good communication, and all at a great price. Very happy. Many thanks.

30 October 2017
Unprompted review
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Reply from Bury Soft Play

Hi Hannah, providing multi-age play items is what we do best. No matter the mix of ages we have the items to cover it. We are so pleased everyone had an amazing time.

Rated 5 out of 5 stars

Absolutely first class service

Absolutely first class service. The equipment was clean and all the kids, of all ages loved playing. everyone had such a great time. Best of all, the parents got to relax. The staff/owners were so friendly and helpful, nothing too much trouble. would recommend in a heartbeat.

30 October 2017
Unprompted review
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Reply from Bury Soft Play

Hi Angela, thanks for your 5* review. So sorry I did not get to meet you in person (there is always next years party lol). I am so pleased your party went well and that all the children enjoyed the selection of equipment we brought.

Rated 5 out of 5 stars

Really great service

Really great service, quick efficient and easy to work with - great communications and value for money. All loved the bouncey castle at oir wedding and all went smoothly :-) Thank you.

29 October 2017
Unprompted review
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Reply from Bury Soft Play

Hi Aimee, your wedding venue/evening reception area looked absolutely amazing. Our bouncy castle complimented your other entertainment so well. It was such a pleasure to have been a small part of your big day and glad everything went well.

Rated 5 out of 5 stars

Bury Soft Play came to the rescue with …

Bury Soft Play came to the rescue with less than a weeks notice,and were able to provide a great play package. Great communication and completely stress free!! I would highly recommend them to anyone. Great company!!

23 October 2017
Unprompted review
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Reply from Bury Soft Play

HI Vicky, we had a space available and although it was a bit of a logistical challenge we made it and saved the day. We aim to make this party booking process as "stress free" as possible. We have provided over 100 parties so will always offer advice when needed. Hope to see you again soon

Rated 5 out of 5 stars

Brilliant first class service

Brilliant first class service, lovely staff, good value for money.
Will definitely be using again.

16 October 2017
Unprompted review
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Reply from Bury Soft Play

Hi Eve, first class service, we like that comment. I am so pleased everything was well received and that the party went really well.

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