Bury Soft Play Reviews 126

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We have just hired a bouncy castle and soft play package for a third birthday party and were so impressed with the service! All communication with Orron was timely, professional and helpful. I knew... See more

Rated 5 out of 5 stars

What a pleasure to deal with this company, professional,punctual and Tom & Harry who delivered the castle absolute gents. Castle/slide was perfect size and our Granddaughters absolutely had such a goo... See more

Rated 5 out of 5 stars

Couldn't have asked for more. Fantastic correspondence from start to finish. Great price. The equipment was fantastic quality and so well looked after. The children had an amazing time and we're all e... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing. Orron provided us with a great package which meant all children of all different ages had such a fabulous time, and were kept entertained for the whole party. We will defini... See more

Company replied

Company details

  1. Toy shop

Information provided by various external sources

Bury Soft Play is a family-run, mobile, Premium Soft Play hire business based in the heart of Bury St Edmund's, Suffolk. Our company specialises in providing professional and safe soft play and inflatable equipment for children aged between approximately six months and 10 years old. We also run local soft play and stay sessions, find out more in our Toddle-in Play Sessions Section. The equipment and sessions are designed to challenge children’s imaginations while building and improving many key areas of development, including gross motor skills, numeracy, and problem solving. Additionally, the sessions promote children’s social and linguistic development and encourage communication. Nothing means more to us than our children's safety, which is why we at Bury Soft Play, create a package that understands your requirements. All items are cleaned after use and sterilised before we hire them out to you, with a children friendly solution. Safety mats are also included with every hire. These are manufactured to the highest standards, are 100% non toxic and are ammonia free. We only purchase from reputable UK companies with our mats being locally sourced from one of the UK's leading safety mat suppliers. All Staff are DBS checked and we hold Public Liability Insurance of £5 million.


Contact info

4.9

Excellent

TrustScore 5 out of 5

126 reviews

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Rated 5 out of 5 stars

We hired a selection of soft play items …

We hired a selection of soft play items from Bury Soft Play for a family party. I'm so pleased that we did. The toys were all of very high quality and kept the children (a range of ages) entertained throughout the afternoon. My guests commented on how great the toys were. Dealing with Orron too was a pleasure. He was really clear on arrangements, he made appropriate suggestions based on the number of children and their ages, and he arrived on the day when he said he would. I couldn't have asked for more and I'm very happy to recommend Bury Soft Play.

4 October 2017
Unprompted review
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Reply from Bury Soft Play

Hi Sophie, thanks for your words and the 5* review. Our aim is to provide the right items for the ages of children attending any event and we are so please they went down well at the 40th Birthday. We hope to see you again in the future

Rated 4 out of 5 stars

Excellent company for package deals for all ages

Excellent service Orran who I dealt with was extremely helpful and provided great customer service. Only thing I can say that would have been better is that you only get 3hour hire time then £10 every hour after which when you pay over a hundred pound can make quite the difference if you want to keep cost down. This is only thing but certainly no reflection on service and quality of equipment it was such well kept and perfect for kids they enjoyed it so much. Very impressed with the hygiene all equipment was cleaned individually on collection would highly recommend to anyone! Will definitely use again!!

25 September 2017
Unprompted review
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Reply from Bury Soft Play

:( our first non 5* review.

Thank you so much for the positive comments and how pleased you was with the party package. Your children's enjoyment is our main priority and are very please the various ages were all entertained.

We feel that an additional £10 for an extra hour hire is a fair cost. When broken down other wise the cost for an hour is between £50-70 per hour. In light of you comment, we have now extended our standard hire time for up to 3 hours party hire.

Hope to see you again in the future

Rated 5 out of 5 stars

Clean, excellent condition, faultless service.

Super clean play equipment in excellent condition. Perfect for the age range and number of party attendees, just as Orron said it would be. Really prompt replies to enquiries right from the start. Orron was on time to deliver and very patient and friendly with the children at collection time. Lots of people remarked on how brilliant the play equipment was. It made the party super fun for all the children, and very relaxing for all the parents.

19 September 2017
Unprompted review
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Reply from Bury Soft Play

Thanks so much for this 5* review, bespoke parties is at the core of our business so we are so pleased that all the items for the various ages were well received. First impressions are everything which is why all our items have been cleaned prior to us setting up. So that your party has the WOW factor every time.

Rated 5 out of 5 stars

Bury Soft Play

We hired this company for our sons birthday party. The staff member/proprietor was friendly, professional and understanding of our needs. We would certainly recommend Bury Soft Play to others.

13 September 2017
Unprompted review
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Reply from Bury Soft Play

Hi Dominique, thanks for much for your 5* review and for the other parties you have booked with us since. Cant wait to see you again soon.

Rated 5 out of 5 stars

Excellent

Excellent! Can't fault a thing! A speedy, efficient set up. All the children absolutely loved playing with everything, wouldn't hesitate to book again and to recommend to all my friends. Thank You!!

20 August 2017
Unprompted review
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Reply from Bury Soft Play

Cheers guys for your 5* review. Many thanks for all the recommendations

Rated 5 out of 5 stars

Fantastic new equipment

Fantastic new equipment. Very helpful, nothing too much trouble and great value. Would definitely use them again.

19 August 2017
Unprompted review
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Reply from Bury Soft Play

HI, we loved providing you with our equipment for the School's PTA run fun day. The kids loved the various items we brought. See you again next year.

Rated 5 out of 5 stars

Bury Soft Play provided us with their …

Bury Soft Play provided us with their super bouncy castle and didicars for our Pre-School Graduation Party. The children had great fun and once again, the customer service was fantastic : )

15 August 2017
Unprompted review
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Reply from Bury Soft Play

Thanks again Bust Bees Bury St Edmunds for yet another 5* review. Many thanks for booking with us for your Graduation Party, the children looked super cool in their superhero outfits. We hope to provide you with our equipment again soon.

Rated 5 out of 5 stars

Brilliant Bury Soft Play!

I can't recommend Bury Soft Play highly enough. Booking and general communication was superb and the bouncy castle and soft play equipment we hired was even better than I imagined. By the efficiency of the set up and pack up, and the cleanliness of all the equipment, this is clearly a much loved business. I'll definitely be calling on Bury Soft Play in the future. And most importantly, our party of 2 year olds loved it!

15 August 2017
Unprompted review
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Reply from Bury Soft Play

Hi Kim

Thank you so much for such a wonderful review. We really do care about the parties we provide and it is so pleasing to hear such lovely words about our staff, communication, equipment but most importantly the party itself. We can't wait to provide our items again for you in the future.

Rated 5 out of 5 stars

Couldn't have asked for more

Couldn't have asked for more. Fantastic correspondence from start to finish. Great price. The equipment was fantastic quality and so well looked after. The children had an amazing time and we're all exhausted afterwards. We have had so much fantastic feedback from parents. Cannot recommend Bury Soft Play highly enough. We'll definitely be using them again!

15 August 2017
Unprompted review
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Reply from Bury Soft Play

Hi Fran

Thank you so much for this 5* review. Our aim is to always provide the best parties possible and its lovely to hear that the children and adults alike enjoyed the equipment. We hope to see you again soon

Rated 5 out of 5 stars

I would most definetly hire this …

I would most definetly hire this company for my child's parties! All items were is perfect condition and looked as though they'd never been touched! My daughter had a wonderful time!

18 July 2017
Unprompted review
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Reply from Bury Soft Play

Hi Laura

Thank you so much for this 5* Review. We are so pleased you and your little one enjoyed our equipment. We take so much pride in what we do and make every effort to ensure that our items are in tip top condition for every hire. Hope to see you soon for your daughter's party.

Rated 5 out of 5 stars

Fantastic!!

Orron couldn't have been more helpful, great equipment that kept all the children (and some adults) entertained for the entire party!

18 July 2017
Unprompted review
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Reply from Bury Soft Play

Hi Laura

Thank you so much for your 5* review. We always do our up most to make sure our parties are age appropriate and that the little ones (and the big ones) are entertained throughout. Hope to see you all again soon.

Rated 5 out of 5 stars

I had a great time at the party and am …

I had a great time at the party and am most definitely hiring equipment for my children's parties. The equipment was so clean, and such a good range of toys for the children. No one was left out, from small babies to older toddlers, and even 3-4 year olds (:

18 July 2017
Unprompted review
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Reply from Bury Soft Play

Hi Natasha

Thank you for this 5* Review. Words like this mean so much to us @Bury Soft Play. Cleanliness is everything to us, which is why we thoroughly clean our items immediately after each booking and then deep clean every 2 weeks. We pride ourselves on providing age appropriate packages as we feel each and every child at the party deserve to have fun fun fun. We hope to see you for your own party soon.

Rated 5 out of 5 stars

Our playgroup end of term party.

Bury soft play came to us at extremely short notice.
They set up and had a lovely choice of plat equipment for our 0-4 children to play on.
It was immaculately clean and the chap was friendly, polite and very helpful.
Would 100% recommend Bury Soft Play for your children events you have planned.

18 July 2017
Unprompted review
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Reply from Bury Soft Play

Hi Sam

Thank you so much for this wonderful 5* review. We are so please to have been able to provide our equipment (even at short notice) for the end of term party for your Bump & Baby Group. We love working with groups such as yours, providing a critical service for Mum's & Mum's to be. We would love to see you again next year or sooner. Keep up the good work.

Rated 5 out of 5 stars

1st birthday party

We hired a small hall package from Bury soft play for our sons first birthday. Orron helped us pick the right package for the party, for various aged children, and it was perfect! The children all had a fantastic time! The equipment is spotlessly clean too. Highly recommend to anybody, perfect for parties, weddings and any occasion to entertain the little ones. Looking forward to hiring again for his next party. Thank you

4 June 2017
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Bury soft play were absolutely brilliant from start to finish, good customer service is hard to come by these days but Orron couldn't have done more. Booking was simple, correspondence was friendly and helpful and the soft play equipment itself was of fantastic quality! We had the best party, everyone felt relaxed because all the children were enjoying themselves, would absolutely recommend and use again!

3 June 2017
Unprompted review
Rated 5 out of 5 stars

Excellent!!!

For our sons 5th birthday party we used the services of bury soft play, and they were amazing! The bouncy castle was a huge hit and the soft play equipment also went done very too! We were extremely grateful to bury soft play to provide all of the equipment for my sons party and from the words of my son "the best party ever!"

25 March 2017
Unprompted review
Rated 5 out of 5 stars

Ball Pond Hirer

Excellent service will definitely use you guys again. The ball pond was just perfect and the service fantastic!! Thank you

14 March 2017
Unprompted review
Rated 5 out of 5 stars

A wonderful find - highly recommended!

Bury Soft Play provided a wonderful range of brightly coloured soft play equipment to keep two and 3 year old guests busy and very happy at my son's recent wedding reception in February, and I can't recommend them highly enough. The equipment proved an instant hit with the children and their parents - there was an excellent variety of shapes to play with and the ball pool proved especially popular. The soft flooring was perfect for small feet, and all the equipment was spotless. The company provided an efficient, friendly and extremely helpful service both on the telephone and via email. The appropriate package for our needs was identified following my initial telephone enquiry, and the delivery, setting up and packing away of the equipment was carried out quietly and with no fuss, fitting in with our wedding schedule brilliantly. My grateful thanks to Orron for his kindness and efficiency and for helping to make a very special day even more perfect.

6 March 2017
Unprompted review
Rated 5 out of 5 stars

Awesome fun the kids loved it!

Bury soft play have friendly staff with an awesome set up of a variety of soft play equipment. My son had it for his 3rd birthday and him and guest absolutely loved it. Hours of fun. Would highly recommend them to anyone.

3 March 2017
Unprompted review
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Reply from Bury Soft Play

Thanks for another 5 star review. It was a pleasure providing you guys with our party package. Same time next year we hope.

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