Busseys is such a well respected brand in Norfolk, I knew I only wanted to go there for my brand new Ford Puma GenE. The sales executive, Peter Feltham, couldn't have been more helpful. He has been in... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Truly great service from the team at Hall Road. Previously had a Peugeot set up with Adam, yearly services all handled with exceptional customer care from Kayla, and have just signed up for another 4... See more
Company replied
1st time buying an EV car, all the salesmen are very helpful. Daniel, Connor, and Brandon are all helped me with understanding the car, register the paper, etc. Especially Connor, he’s dealing with my... See more
Company replied
Ant Bryce at Norwich bussyess always helpful ! I have purchased 2 van’s and he looked after me really well through out the process and well communicated he made the process very smooth and easy always... See more
Company replied
Company details
Written by the company
Main Ford, BYD and Ineos Grenadier Dealer in Norfolk. Our success is based upon providing excellent customer service, superb value for money and complete customer satisfaction, principles that serve us as well today as they have always done. Our help team are available Mon-Fri 8.00 - 17.00
Contact info
95 Whiffler Road, NR3 2EU, Norwich, United Kingdom
- 01603 253144
- busseys.co.uk
4.7
Excellent
981 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 61% of negative reviews
Typically replies within 48 hours
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Excellent service and facilities
Excellent service and facilities, and will hopefully return next year for service and mot.
2 January 2026
Unprompted review
Reply from Busseys Norfolk
Thank you so much for leaving a review! We look forward to seeing you again in the future!
Whilst looking for my next company car
Whilst looking for my next company car, visited Busseys BYD, and was looked after by Millie, who despite potentially not seeing the actual sale of the vehicle could not have been more helpful, facilitating test drives of the vehicles I was interested in. 1st class customer service, thank you. ☺️
29 December 2025
Unprompted review
Reply from Busseys Norfolk
Hi David, thank you for the fantastic review. We're delighted to hear that Millie looked after you so well during your visit. We hope you enjoy your new company car. Kind Regards
Excellent service from Jake,bought many cars in my lifetime and this has been the easiest and quickest!!
Excellent service from Jake,bought many cars
24 December 2025
Unprompted review
Reply from Busseys Norfolk
Hi Richard, thank you for the 5 stars! We have passed your comments onto Jake who will be delighted. Kind Regards
We were extremely satisfied with the…
We were extremely satisfied with the service we got at Busseys when buying our new BYD car, Daniel who dealt with us was outstanding, he went above and beyond and we would not hesitate at buying from him again.
24 December 2025
Unprompted review
Reply from Busseys Norfolk
Hi Andreea, thank you for the fantastic review. We're delighted to hear you were extremely satisfied with your experience at Busseys. We have passed your comments onto Daniel who will be pleased. Enjoy your new car!
Outstanding
We were extremely satisfied with the service we got at Busseys when buying our car, Millie who dealt with us was outstanding, she went above and beyond and we would not hesitate at buying from her again
Would highly recommend
23 December 2025
Unprompted review
Reply from Busseys Norfolk
Thank you for the 5-star recommendation! It’s wonderful to know that Millie provided you with outstanding service. We pride ourselves on making the car-buying process as smooth as possible, and we're so glad we met your expectations. Enjoy your new car!
Mille green was great
Mille green was great
Easy process throughout. Look forward to my new car
23 December 2025
Unprompted review
Reply from Busseys Norfolk
Thank you for leaving a review! We have passed on your comments to Millie and look forward to seeing you again!
I recently bought a brand new BYD…
I recently bought a brand new BYD today. My sales rep Brandon White has been exceptionally good and I would recommend him to any body.
20 December 2025
Unprompted review
Reply from Busseys Norfolk
Thank you for the recommendation! We’re delighted that you had such a great experience with Brandon White. We pride ourselves on providing top-tier service for our BYD customers. Thank you for choosing us, and happy driving!
Amazing service
Amazing service! Jake looked after us so well and even gift wrapped our new car!! Made the whole experience so easy and no hard sell either just lots of listening to what we needed. Highly recommend!
19 December 2025
Unprompted review
Reply from Busseys Norfolk
We’re so happy you had an amazing experience with us! Jake is a valued member of our team, and we’ll be sure to share your kind words with him—especially about the gift wrapping! Thank you for the high recommendation and for choosing us for your new car.
Bought a Dolphin Surf from Millie Green…
Bought a Dolphin Surf from Millie Green today at BYD Busseys. Millie gave an excellent service answering all my many questions in a very friendly professional manner. Wouldn't hesitate to recommend BYD and Millie at sales.
19 December 2025
Unprompted review
Reply from Busseys Norfolk
We appreciate your recommendation of BYD Busseys! It’s wonderful to hear that Millie provided the professional and friendly service we strive for. Thank you for choosing us for your new Dolphin Surf, and please don't hesitate to reach out if you need anything else.
Excellent service from Jake
Excellent service from Jake. Great communication and kept me up dated with the progress of my order.
Extremely helpful, polite and excellent customer service. Would highly recommend.
17 December 2025
Unprompted review
Reply from Busseys Norfolk
Thank you for the 5-star review! We pride ourselves on excellent communication and customer service, so it’s wonderful to hear Jake hit the mark for you. We appreciate your recommendation and look forward to helping you again in the future.
Busseys are a helpful and friendly firm…
Busseys are a helpful and friendly firm who treat you as individuals and the work undertaken is first rate,I would have no hesitation in recommending them to anyone as they could not be more helpful or obliging.
12 December 2025
Unprompted review
Reply from Busseys Norfolk
Thank you so much for taking the time to share your wonderful feedback!
We are absolutely delighted to hear that you find Busseys a helpful and friendly firm, and that you feel treated as individuals. Providing first-rate work and being both helpful and obliging are what we strive for every day!
Incredible customer experience with Simon
Incredible customer experience here & would highly recommend!! Simon was amazing, communication & updates were top notch!!
Thank you!!
13 December 2025
Unprompted review
Amazing Service from Jake and Simon
I received an amazing service from Jake and Simon at Bussey. I purchased a car which I did not realise would be available next week. Being unable to pick it up then, both Jake and Simon pulled some strings to ensure that I was able to collect the car with a 2 day turnaround time. Absolute please working with them and I am over the moon with my new BYD Seal U!
13 December 2025
Unprompted review
Reply from Busseys Norfolk
Thank you so much for your kind words! We are thrilled to hear that Jake and Simon were able to go above and beyond to ensure a speedy collection for you. Enjoy your new BYD Seal U!
Great communication
Great communication, really friendly, helpful and great knowledge of the cars.
13 December 2025
Unprompted review
Reply from Busseys Norfolk
Thank you for leaving such a great review! We're glad we could be of asssitance!
Great service from start to finish.
Great service from start to finish.
To complaints
Thankyou ever so much to connor, Daniel and team
13 December 2025
Unprompted review
Reply from Busseys Norfolk
Thank you for leaving a review! It's great to know Connor, Daniel and the team gave you great customer service.
We had a very pleasant and satisfying…
We had a very pleasant and satisfying experience purchasing our new car from Busseys of Fakenham. Sophie, who dealt with our purchase, was very professional with a personal touch, which put us at ease from our first meeting, we were kept well informed about the progress of our order, and the hand over was also a very good and professional job, with a full explanation from Sophie of the controls etc on the car, and a follow up call a few days later, to check all is well with the car. I would highly recommend Busseys of Fakenham.
5 December 2025
Unprompted review
Reply from Busseys Norfolk
We are delighted to hear you had a very pleasant and satisfying experience purchasing your new car from Busseys of Fakenham.
We appreciate your kind words about Sophie's professional and personal approach, from keeping you informed about your order to the excellent handover and follow-up call. We will be sure to share your feedback with her.
We are thrilled that you would highly recommend us!
Reply from Busseys Norfolk
Thank you so much for the review! We're glad we could be of help!
Fantastic service from start to finish
Fantastic service from start to finish. All staff super friendly and helpful.
5 December 2025
Unprompted review
Reply from Busseys Norfolk
Thank you for the fantastic review! We're delighted to hear that our team were friendly and able to help. Kind Regards
From the first meeting to collecting…
From the first meeting to collecting the car the professionalism from Deanna was exemplary. Everything was explained and every question answered.Highly reccomend.
28 November 2025
Unprompted review
Reply from Busseys Norfolk
Thank you you for the 5 star review! It's great to know that you would highly recommend Deanna! We will pass your comments on to her. We hope you enjoy your car!
Very impressed!
Millie was brilliant as soon as we walked into the dealership. Very knowledgeable about the car which we bought. Everything was very easy, i was kept up to date via text. Would highly recommend!
29 November 2025
Unprompted review
Reply from Busseys Norfolk
Thank you so much for the fantastic review! We are absolutely delighted to hear how impressed you were with your visit.
It’s wonderful to know that Millie was brilliant, very knowledgeable, and made the entire process easy for you.
Thank you for your high recommendation! We hope you love your new car.
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