Motorvogue Reviews 336

I visited the Northampton Jeep dealership to have my Jeep serviced.
The site is compact and I struggled to find access to the service drop off.
A kind gentleman in a Motovogue jacket outside proactively walked over to my car to ask if I was looking for service, he then promptly gave clear instructions on how to access the drop off to the rear of the dealership. He could have easily just kept his head down but was really friendly and proactive in his engagement… I’ll also add he was from the Seat side rather than Jeep.

Then dropping off the car the young ladies on receiption were both very helpful, the confirmed the works to be completed and the price before asking me to sign the car over.
Alisha then walked me over to my courtesy car and advised they would call when the car was ready.

Arthur B my car’s technician did a great job looking after my car. A clear health check video was sent to me and before mid afternoon the car was ready! Arthur even took the time to cover my steering wheel and gear knob…. I’ve never had that even at Audi!

The team called and said the car was ready, but we will give it wash while you head over.

When I arrived the car park was rather busy and a kind technician came out and helped me find a space, again he didn’t have too.
When I arrived she was ready, as I entered reception one of the staff was just leaving for a break and the other was engaged in conversation. . They lady heading on a break turned to me engaged, taking off her jacket and taking me to a desk.
Really good service here, it’s the small things that make big impacts.

I have no issues in recommending Northampton Jeep, it’s easy to be treated as a number but they made a real effort to provide good service.
I would also add, I don’t have a service plan and I didn’t buy the vehicle from Motorvogue, but was treated just as well as if I had.

It’s hard sometimes to split manufacturer from dealer. If you’re not happy with the product it’s the Dealers fault.
My experience here is the dealer is great at customer service!
Thank you Motorvogue for being what a dealer should be and focused on great service and communication.

If you value your time, transparency, and basic professional courtesy, avoid Motorvogue Norwich. My experience resolving a simple steering alignment defect on a lease vehicle revealed a dealership with severe operational failures and a customer service department that has absolutely nothing to do with actually serving customers.

Here are the verifiable facts of my experience:

The "Ghost Repair": On December 30th, I sacrificed a day of annual leave for a "while you wait" booking to fix a steering defect. After waiting hours, the car was returned to me with the exact same defect unfixed.

Severe Administrative Delays: I had to return on March 4th to try again. Despite being there for a morning appointment, Motorvogue’s own internal review admitted they did not even submit the initial repair authorization request to my leasing company until 11:27 AM. They left me sitting in their waiting room for over three hours before initiating a single piece of paperwork.

Unreliable Diagnostic Equipment: When I finally collected the vehicle, they handed me an alignment diagnostic printout explicitly dated "23-Feb-26"—over a week before my car was even in their workshop. Their Group Customer Quality Manager later admitted this was an "administrative equipment error" due to incorrect date settings on their alignment machine. How can a customer trust the mechanical output of a main dealer whose precision equipment can't even produce an accurate date stamp?

The most shocking aspect, however, was the extensive correspondence with their Customer Care team and senior management.

Instead of taking ownership of their delays or the failed December repair, their Group Customer Quality Manager chose to deflect everything. She explicitly claimed my lease provider never requested a "while you wait" appointment. This was demonstrably false; I possess the official 1link booking confirmation clearly stating: "While you wait - You have chosen to deliver the vehicle to the service centre and wait whilst the work is undertaken".

Throughout multiple back-and-forth emails, there was not a single genuine apology for wasting my annual leave, nor any acknowledgement of the massive inconvenience caused. Their entire strategy was denial, deflecting blame onto the leasing company, and finally declaring a "final position" to shut down the conversation entirely.

Mistakes happen in garages, but Motorvogue’s absolute refusal to take accountability, apologize, or learn from a disastrous customer experience is a systemic cultural failure. Take your business elsewhere.

Phoned on several occasions for the manager Martin to call me regarding a missing item on a car I got from them at kings lynn . This never happened it’s like you got the car now get on with it very disappointing in the after care from kings lynn especially Martin who’s a manager in sales

Avoid or if you cant avoid make sure you pay with credit card to enjoy the extra protection, you might need it . . .

Absolutely appalling service from start to finish. I took my vehicle in expecting professional expertise and instead got what feels like a blatant attempt to extract thousands of pounds from me for work that was never needed in the first place.

I was told I required a new vacuum pump and “many other issues” urgently sorted — a repair bill running into the thousands. The diagnosis was delivered with total confidence, yet it turns out they hadn’t even done the most basic check. When I took the car to my trusted local garage for a second opinion, they actually lifted the bonnet (which apparently was too much effort here) and discovered a loose tube that simply needed reconnecting. Total cost? £12.50.

£12.50 versus thousands.

It’s hard not to feel completely misled. Either the technicians are alarmingly incompetent, or they were hoping I wouldn’t question a wildly inflated repair list. Neither possibility inspires confidence.

The fact that such an obvious issue was missed — or worse, ignored — speaks volumes about the level of care and integrity here. I dread to think how many other customers have paid for unnecessary work simply because they trusted what they were told.

I will never return, and I strongly advise anyone else to seek a second opinion before agreeing to any major repairs suggested by this service team.

Utterly disgraceful.

There was a problem with the door locking on the Fist 500 recently purchased. My thanks and appreciation go to Jason and Ann from the service centre at Kings Lynn who took the time to finally sort this problem out as it was an intermittent problem and kept monitoring car to check all was ok. Thanks also to the kind person who washed my car this was much appreciated.

Avoid this company – my experience was terrible.
I paid £550 for a service on my van and opted for the complimentary clean. I wish I hadn’t bothered. The vehicle was returned with mud smeared across it, and it was left scratched and still dirty. It certainly wasn’t cleaned to any acceptable standard.
I also received a call asking if I’d like my van valued as I’m considering an upgrade. I agreed, but I never received a valuation or any follow-up.
Given the overall experience, I’m now questioning whether the service was properly carried out at all, and I feel as though I’ve wasted £550.
I will be raising this matter with Renault, as I don’t understand why they allow this dealership to operate as an approved dealer. I will not be using this company again.

What a cowboy firm this has turned out to be, in Kempston Bedford! I am a dedicated Renault user, I had a long affinity with Wests of Clapham, Bedford, before they sold to Motorvogue in Kempston. This was baround 2019ish. From 2019, I must say, I had a great relationship with Ms Gibson who used to work in the Service department, and I endured the constant movement from one site building to another and then back to the first building again. In 2025, I traded, for an acceptable price, my old 17 plate Megane, in for a 25 plate Captur. The car is lovely, but the reversing camera went off-line and back on line a week ago so needed to arrange this AND the first Service from my 2 year Service Plan I bought with the Captur. When I called Motorvogue, even though Renault is stated in the intro message on the phone, when I got through to a very nice lady, she said that Motorvougue gave up their dealership in December 2025 which was very quickly imposed. She said that Motorvogue could not effect any repairs and also suggested that I get a refund for the 2 year service plan and 'basically' sod off!! My closest Renault dealer is now located in Letchworth. When Motorvogue wanted to SELL me something, there was no let up in correspondence to me, yet when somethinmg detrimental takes place, NO COMMUNICATION WHATSOEVER! My advice to potential buyers of cars in dealerships, ensure you raise this type of example and get IN WRITING, what would happen, (obviously if just losing dealership and not just going out of business, which is a differentr matter) should the Brand you are buying, no longer come under their dealership. Absolutely NO respect for a long time and dedicated customer. This above all speaks volumes of their ethical values. BUYER BEWARE!!! PS, I elected to force them to honour my 2 year Service Plan with them, as my contract is with MOTORVOGUE and not RENAULT!!

Shocking, sold me a car 3 weeks ago. Didt tell me there was no log book, didt tell me they hadnt moved the car to trade and still in the old keepers name, unable to tax car also had teo warn front tyres. fobbed off and ignored, asked for refund to go else where. Lets see how long this takes and what else they can mess up UPDATE... car is now back up for sale.. still no log book still not moved to trade, company full of lies. still waiting for refund.. im doing all chasing contated customer services as advised on their reply and guess what, they also dont answer or return calls, i hope i dont have to get the courts involved to get my 10k back off these bunch of crooks

Purchased a brand new Alfa Romeo Junior from these jokers.
2 weeks after purchase started having issues. Messed about and been in 5 times. They try to fob you off. Now been waiting since before Xmas for a loan car Ibrida I was promised. Customer service is horrendous they try to make you.feel small and fob you off. Decided to get massaging sest switch swapped as failed twice. (Not sure they even changed it before) then the other issues im going to ask Alfa UK to find a garage that understands the car to sort the other issues.
Motorvogue have list my confidence I've been messed about and promised customer service would be better but I (the customer) has to do all the running. Staff to shop floor about the same dont care about you once you have the vehicle and fob you off like you came in with the tide.
Don't buy from them!!!!

Totally incompetent. Don't use.
Back again for them to look at the issue with the lane assist where the car pulls you across the road and the inside of the o/s/f wore, and a service. They suggested again to get the wheel alignment checked. This has been done and was perfect. Tyre garage even laughed that it's a common issue thet come across and suggested the ADAS needs calibration.
Won't ever use them again, plus Seat customer service is awful.
Looking to use an independent garage for any future work, or might just sell my74 plate Leon thats a piece of junk.
Update......
Their response is just the typical reply that I had expected. May I just refer to the title!
The reviews and the overal score supports my experience

After 14 days I’m still waiting for my deposit refund, I’ve tried to call them no respond or they just told me that they’ll call me back,( never happened)
I’ve sent emails but the only thing that I’ve got is ignorance. The worst dealership in Kings Lynn
AVOID THEM, ESPECIALLY ROAN AT KINGS LYNN RENAULT!!!

I normally pride myself with being diligent and careful with my money (particularly when you're considering such a major expense such as buying a car). However I have to admit I should have spent more time reading these 1 star reviews on Trustpilot before I handed over my hard earned cash. The Google reviews are not representative of their service in my opinion. In summary, I provided full payment for a vehicle I had noticed online (30th Dec to secure the special deal which had been offered to me). This payment was requested by the Alfa sales manager and was made in good faith based on the photographs and description provided to me. As I live over 250 miles away I could not physically view the car and I sought (and was given) reassurance from the sales manager that any money I paid would be returned if the vehicle did not meet my expectations, no quibbles. However, the car turned out to be not as described. As a consequence I decided not to proceed with the sale, requesting the full return of my funds (10th Jan). To date (as of 26th Jan) no monies have been returned to me. I've emailed customer services and made several calls to the dealership and got nowhere. Now, here is the important part, we are not talking about a few hundred pounds, not even a few grand, I am owed over £26K. Yes, over £26,000. This dealership is unfairly keeping my money for no reason. This has caused an enormous amount of stress. I cannot understand the delay, it's a straight forward transaction to refund me.

I recently purchased a car from Motorvogue Bury St Edmunds and had an excellent experience with Joe Brown. He went out of his way to answer all of my questions — even when I asked the same things more than once — and he always responded to emails quickly, even two weeks after delivery.

Joe was the main reason I decided to go ahead with the purchase, as I had been in two minds due to other reviews. He has been consistently polite, professional, and helpful throughout the process. The car was handed over in a very clean and well-valeted condition, which I appreciated.

Overall, I am very pleased with both the service and the car, and I would happily recommend Motorvogue Bury St Edmunds and Joe Brown to others.

I was a little worried when I took my car for a 3 year service given all the negative reviews here on Trustpilot however my experience was excellent!

The 'while you wait' service took just under 2 1/2 hours. I received a video of my safety check (all good this time), and the car was washed and cleaned.

Nikita was excellent and very helpful and the whole experience was great!

I will be buying a new Hyundai Tucson in about a years time and based on the service I received (and assuming that next years 'final' service is as good as this one) I have no hesitation on using Motorvogue Hyundai Norwich for this.

Great Job Team!

And so it goes on I received an email from Megan on 18/11/2025 apologising about the stains on my passenger seat and she also advised that Ann-Marie would be contacting me later that afternoon to arrange professional cleaning . Nine days later I have still not had contact from her or anyone else at the dealership and there are no messages on my home or mobile phone. So Customer Service is non existent yet again.

Motorvogue Bedford

Car booked in for service in July 2025 (which I had to wait over 8 weeks for an appointment for so always book well before your service is due as I was told if I drive 1500 miles over service due it will invalidate my warranty!! but had to wait nearly 8 weeks from the day my service light went on for an appointment had to to totally limit my driving in the summer with the kids on holiday and commute to work this was very difficult and unnecessary)
Got the service report through was told that I had a warranty repair that needed immediate attention. 4.7.25
Could not book repair until 3rd September. Got a call on 2nd September at 4.30pm that the parts had not arrived and need to re-book, I run my own business so this was very inconvenient at such late notice. Was told I would be contacted to arrange a re-booking. Did not hear from anybody, was sent a message on 21.10.25 advising that work highlighted on my service was due, I called to book thinking it was for the warranty work and when I spoke to them was told it was for aircon maintenance ! when I queried this they had no idea what I was talking about and was told they would send me my service report again ! once received it quite clearly says on there warranty work require immediate attention for leaking shock absorbers I called them back was told I would get a call back from service, did not hear a peep. Called back today 26.11.25 to chase and was told the part was in but the earliest they could get me in with a courtesy car would be 15th January 2026 which means I had been waiting nearly 6 months for warranty repair that requires IMMEDIATE ATTENTION. So have been driving around in an unsafe car for 6 months brilliant. I have asked to be contacted by a Manager lets see if that happens in the next 6 months.
NICE CAR - POOR SERVICE -

Brought a Jeep Renegade from King's Lynn and customer after sales were awful. Work promised never got done and after 3 months of constant chasing finally got done they forgot to replenish the oil. Absolutely shocking and car was never serviced at all

Purchased Abarth 124 from the Bedford site. All round a good experience. Jessica was friendly and helpful and good comms throughout. Early days, but so far really pleased with the car. Recommended.

We had a really good service at Motorvogue Dunstable. Stef at reception treated us well and the service was exceptional.