We selected Buster + Punch switch plates and sockets for our newly renovated house. They look great and suit our style perfectly. We're perfectly happy with the quality of everything we have purchas... See more
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Review summary
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Buster & Punch is one of those companies that almost always exceeds my expectations. The customer service is second to none! Melanie has been fantastic each time I’ve had an enquiry or needed assistan... See more
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First time ordering from Buster & Punch. The product went missing in transit but the customer service once reported was outstanding. They actively followed it up and kept me fully updated until I had... See more
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I was hesitant due to the pricing vs. cheap plastic outlets & switches. Two days ago, I installed a light switch with the black background and brass toggle/accents and it's AMAZING. Sadly for my... See more
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Company details
About Buster + Punch
Written by the company
Buster + Punch is a London-born solid metal design label, founded in 2012 in a garage in East London by Massimo Minale. It started with a simple frustration - the door handles, switches and light fittings on the market at the time were dull, disposable, and built to be forgotten. Buster + Punch set out to make the opposite: hardware and lighting with weight, presence and attitude, built from real materials rather than plated or moulded substitutes.
Today the brand ships worldwide through four regional stores covering the UK, Europe, the US and Australia. The collection spans cabinet and door hardware, dimmers, switches and sockets, and lighting - from single pendants to full chandeliers - alongside a smaller range of furniture, home accessories and jewellery. Every piece is designed in-house and finished in solid brass, steel or smoked bronze, chosen because these materials age with a home rather than degrade against it.
The design language draws on London's fashion, music and subculture scenes as much as it does on traditional hardware manufacturing, and Buster + Punch regularly collaborates with street artists, bike builders and musicians on limited pieces. The result is a catalogue built for people who think about their interiors the way they think about what they wear - considered, distinctive, and built to last rather than replace.
We ship internationally to customers in over 180 countries. Checkout accepts major credit and debit cards and PayPal, with additional local payment methods offered at checkout depending on region, and trade credit account terms available for business and trade customers. Every order is covered by a 30-day returns policy from the date of delivery, and our customer care team is available by email and phone for order tracking, aftercare advice, and support with damaged, faulty or incorrect items.
Whether you're specifying hardware for a single door or fitting out an entire build, Buster + Punch is designed to hold up under daily use and get better with age.
Shop Cabinet Hardware Shop Door Hardware Shop Electricity Shop LightingContact info
Buster + Punch, Sand Martin House, Bittern Way, PE2 8AP, Peterborough, United Kingdom
- +44 (0)20 7407 0888
- info@busterandpunch.com
- busterandpunch.com
4.5
Excellent
6k reviews
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Great service and amazing products
7 September 2026
Reply from Buster + Punch
Hi Richard,
Thank you for your review. We are delighted to hear that you are loving our products.
Kindest regards The Buster+Punch Team
Reply from Buster + Punch
Hi Veronique,
Thank you for taking the time to share your experience. We love to hear that you are enjoying our products.
Kindest regards The Buster+Punch Team
Above and Beyond Customer Care
I would like to say a big thank you to John Wright at Buster + Punch for the wonderful way he looked after my case.
John was incredibly helpful and professional throughout the whole process. He went above and beyond to make sure I was happy, and I truly appreciate the time and care he put into helping me.
I was so impressed by the generosity and customer service I received. It’s lovely to see a company that genuinely values its customers.
Thank you so much, John, and the whole Buster + Punch team. You have made me a very happy customer!
Highly recommend Buster + Punch for their beautiful products and exceptional customer service.
15 September 2026
Unprompted review
Reply from Buster + Punch
Hi Oznur,
We are pleased to hear about your positive experience with us. Thank you for your kind words and for recommending our products and service; we genuinely appreciate your support.
Kindest regards The Buster+Punch Team
Reply from Buster + Punch
Hi Chad,
Thank you for taking the time to share your experience. We love to hear that you are enjoying our products.
Kindest regards The Buster+Punch Team
Reply from Buster + Punch
Hi Boo,
Thank you for taking the time to leave your review. We really appreciate your feedback.
Kindest regards The Buster+Punch Team
Reply from Buster + Punch
Hi Trish,
We're so glad to hear that our team member provided such knowledgeable, kind, and helpful service. We appreciate your wonderful feedback.
Kindest regards The Buster+Punch Team
Looks gorgeous but breaks easily and…
Looks gorgeous but breaks easily and very poorly made. Outside is beautiful brass but inside is cheap poor plastic- light switch popped totally off after about a year. Another brass pull looked beautiful but the small circle holding the chain together wasn’t even soldered so chain kept falling off. Put it on things that you know are purely for show and you don’t want to use at all even for a short time.
10 September 2026
Unprompted review
Reply from Buster + Punch
Hi Tess,
We’re sorry to hear that you’ve experienced an issue with one of your switches.
Unfortunately, we haven’t been able to locate your account or order details, so we’ve been unable to contact you directly to see how we can help.
Please get in touch with us and provide a little more information about your order and the issue you’ve experienced. Our team will be happy to look into this further and work with you to find a resolution.
We look forward to hearing from you.
info@busterandpunch.us
818-392-3827
Kind regards,
Buster + Punch
Customer support champion Casey-Lyn…
Customer support champion Casey-Lyn assisted me faster then i’ve ever been before. Noticed details I wasnt aware of (switch type) to make Sure my request was answered Fast & Accurate. Little info was needed to service me on high level. As one may expect with Premium product but still; who still practice what they preach?
Shout out to B&P’s Casey-Lyn customer support 🙌
11 September 2026
Unprompted review
Reply from Buster + Punch
Hi Daniel,
We are so happy to hear about your excellent experience with our support team. It is wonderful to know that we were able to assist you quickly and accurately, demonstrating our commitment to high-level service. We truly appreciate you taking the time to share your positive feedback.
Kindest regards The Buster+Punch Team
Reply from Buster + Punch
Thank you for taking the time to share your experience. We love to hear that you are enjoying our products.
Kindest regards The Buster+Punch Team
My forever go-to
My absolute favorite hardware that makes any project look and feel high end. Stunning in person, sturdy and well designed. Always coming back to Buster & Punch and asking them to enlarge the portfolio
3 September 2026
Reply from Buster + Punch
Hi ZDzign LLC,
Thank you for your review. We are delighted to hear that you are loving our products.
Kindest regards The Buster+Punch Team
Expensive products, repeated failures and terrible aftercare.
We spent over £2,000 on Buster + Punch switches and sockets throughout our house. We have now had around five brass toggle switches fail, with some lasting as little as around 18 months.
Every failure means paying an electrician to replace the switch, dealing with the disruption and, in some cases, repairing paintwork afterwards.
Following my original review, Buster + Punch contacted me and I explained the problem in detail. Their subsequent response was, frankly, very concerning.
I was told that because the original order is now outside their two-year warranty, they will no longer provide complimentary replacements. They also said that it is difficult for them to determine why we have experienced multiple failures and suggested that factors including “installation and usage” could affect the lifespan.
What makes this even more concerning is that other customers on Trustpilot have reported very similar problems with Buster + Punch toggle switches breaking, snapping or failing.
Buster + Punch has also confirmed to me that it has previously identified a batch of toggle mechanisms that did not meet its required standards, although it says our switches were not from that batch.
When multiple switches in our house have failed in the same way, and other customers are reporting similar failures, I find it very difficult to accept the suggestion that this is simply down to installation or usage. In my view, this points to a wider durability problem with the product.
Despite charging premium prices, Buster + Punch’s final position is effectively that future failures - and all associated electrician and repair costs are now ours to deal with.
That is appalling aftercare for such expensive products.
I will now be contacting the Citizens Advice Consumer Service and asking for the matter to be considered for referral to Trading Standards.
Based on both the repeated failures and the way Buster + Punch has handled this, I would now tell anyone considering their products to avoid the company altogether. The products have not performed to the standard I would expect at this price, and when problems arise, you may ultimately be left to deal with the cost yourself.
10 September 2026
Unprompted review
Reply from Buster + Punch
Hi Rhys,
I’m really sorry to hear that you’ve been disappointed with your experience. We note that your original purchase was from 2019.
We have reached out to you separately in response to the questions you have raised.
Kindest regards
The Buster+Punch Team
Sleek switches
Saw the ads for toggle and dimmer switches on FB. Product arrived quickly and had an electrician professionally install. Looks very sleek. Awfully expensive, but fits the theme of the room. Glad I bought.
27 August 2026
Reply from Buster + Punch
Hi Josh,
We're so happy to hear our toggle and dimmer switches arrived quickly and that you're pleased with their sleek appearance! We understand that our products are an investment, and we're glad they fit perfectly with your room's aesthetic. Thank you for sharing your positive experience!
We do hope you have a great weekend and look forward to assisting you again very soon.
Kindest regards
The Buster+Punch Team
Please do not hesitate in contacting us anytime via: info@busterandpunch.com if there is anything at all we can ever assist with.
Bought their door stops…
Bought their door stops - they ain’t the cheapest but the quality is off the scale!
17 August 2026
Reply from Buster + Punch
Hi Mark,
We're so glad to hear you appreciate the quality of our door stops! We always aim for excellence.
Please do not hesitate in contacting us anytime via: info@busterandpunch.com if there is anything at all we can ever assist with.
Wishing you a wonderful weekend!
Kindest regards
The Buster+Punch Team
Top notch products and customer service
First, I’d like to start off with how I approach companies and what keeps me coming back… it’s a combination of products and services. From the get go, I’ve been a huge fan of the product lines as I definitely feel an elevated experience with each item. I’ve also received several compliments in my home with all of my Buster & Punch upgrades. Secondly, the service. I recently called to inquire about a specific product which appeared to be sold out in a particular size, and the customer service rep, Alex, was kind enough to assist me throughout the entire process. Despite the inventory indicating the item was sold out, she was adamant that she’ll keep looking for the product and contact me once it was found. A few days later she did just that and it really made my day. Your company goes above and beyond for your customers and it shows. You’ve earned a customer for life and I’ll continue to refer B&P to all my friends and family going forward.
8 September 2026
Unprompted review
Reply from Buster + Punch
Hi Francis,
We are incredibly grateful for your wonderful feedback! It truly brightens our day to hear that our products have elevated your home and that you've received so many compliments. We are especially proud of our team, and it's fantastic to know that Alex went above and beyond to assist you. We are committed to providing exceptional experiences, and your kind words affirm that we are achieving this goal. We deeply appreciate your loyalty and your willingness to recommend us to your friends and family. Thank you for being a valued part of our community!
We do hope you have a wonderful weekend!
Kindest regards
The Buster+Punch Team
The Module dimmers was design very…
The Module dimmers was design very badly and I don't lost I have to change the dimmer every 3-4 months. For the money where you're charging the two expensive and unreliable
26 August 2026
Reply from Buster + Punch
Hi Sam,
We’re very sorry to hear that you’ve experienced some issues with your dimmer modules?
We have tried to contact you by phone and have left a voicemail, and we have also sent you an email. We would really appreciate the opportunity to speak with you directly so we can understand exactly what is happening and investigate the issue properly.
I look forward to hearing from you soon.
Kindest regards
Melanie
The Buster+Punch Team
Update: 29th September 2026
Good morning Sam,
I just wanted to follow up on my previous email, as I was hoping to hear from you.
Please do feel free to reach out to me at any time if there is anything I can assist you with. I would be more than happy to help.
Have a lovely rest of your day.
Kindest regards,
Melanie
The Buster+Punch Team
Reply from Buster + Punch
Hi Nancy,
Thank you for your wonderful review. We are so pleased to hear that you are happy with the selection, quality, and quick shipping.
Please do not hesitate in contacting us anytime via: info@busterandpunch.com if there is anything at all we can ever assist with.
Have a wonderful day!
Kindest regards
The Buster+Punch Team
Reply from Buster + Punch
Hi Danielle,
We're so glad you find our products amazing! Your positive feedback truly makes our day.
Please do not hesitate in contacting us anytime via: info@busterandpunch.com if there is anything at all we can ever assist with.
We really look forward to assisting you again very soon!
Kindest regards
The Buster+Punch Team
Happy with the product
Happy with the product, price and purchase experience, even dispatch time and delivery.
However the amount of packaging for such a tiny item was ridiculous, you’ve got to do better than that guys.
30 August 2026
Reply from Buster + Punch
Hi Shane,
Thank you for your feedback, and we’re really pleased to hear you were happy with the product, price and overall service.
We completely understand your concerns regarding the packaging and appreciate you bringing this to our attention. We’ve tried calling and left a voicemail, and we’ll also follow up with an email to discuss this further.
I look forward to hearing from you soon.
Kindest regards
Melanie
The Buster+Punch Team
3 gang dimmer
Quick delivery, packaging was very substantial, the product is just amazing! The Quality is top notch, it's not just a switch, it's part of the furniture in the room. Item purchased was a 3 gang dimmer with gold switches on a smoked bronze plate.
1 September 2026
Reply from Buster + Punch
Hi Matt,
We're so happy to hear that our product arrived quickly and that the packaging was substantial. We're especially glad that the 3-gang dimmer with gold switches on a smoked bronze plate has exceeded your expectations and feels like a true part of your room's decor. Your kind words about the quality mean a lot to us.
If we can be of any assistance, please do not hesitate in contacting us at anytime.
We do hope you have a wonderful day!
Kindest regards
The Buster+Punch Team
Toggle light switches keep on breaking. Low quality.
I bought several toggle light switches from Buster & Punch about 6 years ago. They look beautiful, but the toggle switches have kept on breaking over the past few years. I have been having to buy to replace the light switches.
I finally called Buster and Punch to complain and the person who answered explained that it is normal for me to keep replacing the light switches just as I would have to replace (pieces of clothing such as) jackets on a regular basis. Given the expensive price of each light swtich, I wish I had gone to a company with reliable light switches.
1 September 2026
Unprompted review
Reply from Buster + Punch
Good afternoon,
In response to the 2nd paragraph, we advised that our electricity range has changed since your purchase of your switches 6 years ago. You were not happy with this, and we advised that it is necessary in time to make some changes to our products, which I am sure you will appreciate most companies will do to improve their range for their customers.
We hope this clarifies our response to you today.
Please do not hesitate in contacting us anytime if there is anything we can assist with.
Kindest regards
The Buster+Punch Team
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