We love Butter & Crust in our family. It’s our fortnightly breakfast treat. The bakeries’ quality is outstanding and we love the “surprise” effect on what we could get on the “four morning treats” op... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delicious variety of fresh breakfast pastries to wake up to on a Sunday morning. Other breakfast staples include apple juice (fresh and unprocessed), eggs, top quality sourdough, yoghurt and Monmouth... See more
I wish there were more businesses like this! Products made with passion and care Flavours and quality 5 star Partners chosen for exquisite flavours, sustainability and value Delivered on tim... See more
Company replied
A treat on the Saturdays that I get Butter & Crust. The sourdough is of high quality and the pastries are sublime. Feels a gift to to myself when breakfast turns up on a weekend morning. On the week l... See more
Company details
- #18 of 28 best companies in Delivery Service
Written by the company
In lockdown we started delivering sourdough loaves and pastries to our neighbours. Now we're delivering our weekly bundles to thousands of households across South London. We deliver early on Saturday and Sunday mornings so that you can start your weekend with fresh bread and pastries waiting for you on your doorstep. Every bundle is delivered directly by us, by bicycle.
Local Sourdough delivered by bike before 9am
Over 3000 breakfasts delivered each weekend
We work with the best local artisan bakeries to deliver thousands of breakfast each weekend to homes across London.
Contact info
Greater London, United Kingdom
- hello@butterandcrust.com
- butterandcrust.com
Local sourdough & pastries, delivered
4.6
Excellent
689 reviews
Replied to 36% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The sourdough is the best sourdough…
The sourdough is the best sourdough ever and that cinnamon roll is absolutely delicious! The whole family is addicted. The croissants are famous with the kids and the morning treats are the best. That’s why now we’re on weekly orders.
13 October 2025
Reply from Butter & Crust
Thank you so much! We’re thrilled your family’s loving the sourdough, croissants and cinnamon rolls 🥐💛 It’s wonderful to be part of your weekly tradition!
Beautiful croissants and a lovely lof
13 October 2025
Reply from Butter & Crust
Thank you, Dawn! We’re so happy you enjoyed the croissants and loaf 🥐🍞💛 Nothing better than a beautiful breakfast to start the weekend!
Excellent customer service and great…
Excellent customer service and great quality! Sweet selection just a bit too sweet
6 October 2025
Reply from Butter & Crust
Thanks, Stevie! We’re so glad you’re enjoying the quality and service 🍞💛 and really appreciate the feedback on the sweetness — we’ll keep that in mind for future selections!
High recommend!
Great business. Fresh bread and pastries on Saturday mornings. We’ve tried the butter, eggs and fruit juice too. Would highly recommend this business to family and friends.
11 October 2025
Unprompted review
Reply from Butter & Crust
Thank you so much, Christine! We’re delighted you’re enjoying the fresh bread, pastries and little extras 🥐🍞💛 Your recommendation means the world to us!
Our Sunday morning are complete with…
Our Sunday morning are complete with the fabulously delicious sweet treats from Butter & crust ☕️🍪
Highly recommended!!!
5 October 2025
Unprompted review
Reply from Butter & Crust
Thank you, Leah! We love knowing your Sundays feel complete with our sweet treats ☕️🍪💛 Your lovely words and recommendation mean so much to us!
While I love your sour dough I have…
While I love your sour dough I have found the last loaves a little dry?
6 October 2025
Reply from Butter & Crust
Thank you for letting us know, Mrs Hilder 🍞💛 We’re so sorry your recent loaves felt a bit dry — that’s not what we aim for. We’ll look into this right away and make sure your next one’s back to its best!
Encouragement to a lazy Sunday
Excellent bread, croissants and pastries all safely delivered (very) early on Sunday morning so that they can be picked up when wanted. They encourage a lazy Sunday morning.
5 October 2025
Unprompted review
Reply from Butter & Crust
Thank you, Jeffrey! We’re so pleased you’re enjoying the early deliveries and lazy Sunday starts 🥐☕️💛 That’s exactly the kind of weekend feeling we love to bring!
Great customer service
Great customer service. They really seem to care for their customers. So I have highly recommended them to friends and family.
The products are good too, bit pricey but they always have offers.
1 August 2025
Unprompted review
Reply from Butter & Crust
Thanks so much, Bala! We’re really glad you’re enjoying the products and service 💛🥐 It means a lot that you’ve recommended us — and we’ll keep those offers coming!
Best pastries
Best pastries, cookies, bagels and sourdough for miles! Croissants are a laminated dream in particular. Customer service is excellent and had great communication with them when there were delays due to weather events.
6 October 2025
Reply from Butter & Crust
Thank you, Martin! We’re so happy you’re loving the pastries, bagels and all the rest 🥐💛 Really appreciate your patience and kind words about the team — it means a lot!
Delicious bread and service
Very good customer service and products are of high quality
6 October 2025
Reply from Butter & Crust
Thank you, Silvia! We’re delighted you’re happy with both the service and the quality 🥐💛 Your kind words really mean a lot to the team
Reply from Butter & Crust
Thanks so much, Jay! We’re thrilled you’re happy with the service, delivery and products 🥐💛 Really appreciate you taking the time to share this!
Consistently Excellent Service and Exceptional Sourdough
I have been placing bi-weekly orders with Butter & Crust and am consistently impressed with their service. Today's delivery was prompt, meticulously packaged, and the pastries were carefully enclosed in a plastic bag to protect against adverse weather conditions. I also appreciate their proactive communication via email to confirm delivery details. Notably, their sourdough stands out as exceptionally flavoursome and is, without question, the finest available in my local area.
5 October 2025
Unprompted review
Reply from Butter & Crust
Thank you so much, Vivian! We’re really touched by your lovely words 🥖💛 It means a lot to know you notice the care we put into each delivery — and we’re so happy the sourdough’s become your local favourite!
Delicious fresh pastries and sourdough
Delicious fresh pastries and sourdough. Excellent service and easy to manage deliveries. Highly recommend!!
5 October 2025
Unprompted review
Reply from Butter & Crust
Thank you, Katelyn! We’re so glad you’re loving the pastries, sourdough and smooth delivery service 🥐💛 Your recommendation means so much to us!
Very high quality
23 March 2025
Reply from Butter & Crust
Thanks so much, Oliver! We’re really happy you’re enjoying the quality 🥐💛 That means a lot to the whole team!
Delicious high quality goodies…
Delicious high quality goodies delivered to your door - what’s not to love.
And the customer service is exceptional.
So lucky to have access to this wonderful small business. Thank you.
1 October 2025
Unprompted review
Reply from Butter & Crust
Thank you, Bunty! Your lovely words mean the world to us 🥐💛 We’re so glad you’re enjoying the treats and service — it’s a joy to deliver to you each weekend!
Great concept, quality delivered to your door at good prices
Excellent idea, superbly executed. We love getting a w/e delivery of breakfast and the subscription is easily adjusted to adapt to changing needs. Quality products at fair prices and always reliable. Highly recommend.
28 September 2025
Unprompted review
Reply from Butter & Crust
Thank you so much, Marc! We’re so pleased you’re enjoying your weekend deliveries and finding the subscription easy to adjust. Your recommendation means a lot to us! 🥐🍞
Excellent produce and well organised…
Excellent produce and well organised delivery - a great company.
29 September 2025
Reply from Butter & Crust
Thank you so much, Isobel! We’re delighted you’re enjoying the produce and finding the delivery well organised – your kind words mean a lot to us 🥐✨
Butter and Crust Bakery is a wonderful…
Butter and Crust Bakery is a wonderful small local business that I love supporting. Their pastries are absolutely fantastic and always so tasty, with a great selection to choose from. The new savoury pastries they introduced a few months ago are a real game changer! I also love their homemade jam – it tastes so authentic and fresh. Would highly recommend them to anyone looking for high-quality baked goods 😊Keep up the great work!
25 September 2025
Reply from Butter & Crust
Thank you so much for your wonderful words! We’re thrilled you enjoy our pastries (especially the new savoury ones!) and that the jam has been a hit too. Your support of a small local business like ours really means the world. We’ll keep doing our best to make sure everything stays fresh, authentic and delicious 😊💛
Started off well
Started off well. Bread is nice enough and the croissants are too.
The main issue is definitely with delivery. First time it was left outside the block despite clear instructions and it was covered in some juice. From then on the deliveries were coming later and later until this week we got our breakfast pastries at 12 o’clock. I now cancelled my subscription and will be going back to ordering fresh bread and pastries on Deliveroo or similar.
22 September 2025
Reply from Butter & Crust
Thank you for taking the time to share your experience with us, Gabriela. We’re really sorry about the repeated delivery issues — especially after you’d given clear instructions. That’s not the standard we want for our customers, and we completely understand your frustration.
We’ve sent you a private message so we can go over what happened in more detail and see if there’s anything we can do to make this right for you. Your feedback genuinely helps us improve both our service and communication, and we’re grateful you let us know.
If you’d prefer, you can also reach us directly at support@butterandcrust.com
Delicious pastries
Delicious pastries, always a lovely surprise when you open the box!
Also the best sourdough, bagels and salmon.
15 September 2025
Reply from Butter & Crust
Thank you so much! We’re thrilled you’re enjoying the surprises inside your box each week, and especially the sourdough, bagels and salmon. It means a lot to our whole team.
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