Buttercup Pet Products Reviews 

229
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the products, especially the bottle holders, for their excellent quality and practical design. Many find these items to be sturdy, easy to fit, and a significant improvement over traditional options, simplifying pet care. People often describe the products as 'game changers' due to their effectiveness and ease of use. However, some people were dissatisfied with significant delays in order dispatch and delivery times, often exceeding stated expectations. Several customers reported issues with orders not arriving or experiencing extended waits, even after paying for expedited shipping. Additionally, a strong negative sentiment exists regarding customer service, with many reviewers noting a lack of response to inquiries about delayed or missing orders. Conversely, a few other people also felt that their orders arrived quickly and were well-communicated.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the quality and utility of items like... See more

Order

People report ambiguous experiences with order, with many customers expressing significant frustration... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many expressing significant frustration over slow... See more

Quality

Customers are generally delighted with the quality of the products, describing them as well-made, sturdy, and... See more

Response time

Customers consistently note negative experiences with response times, with many reporting significantly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Brilliant products. Only gave 4 stars due to problem with original colour I ordered and took a while to be delivered. Easy to use and the QR code to show you how to set it up is brilliant. The bottle... See more

Company replied

Rated 3 out of 5 stars

Don't get me wrong with 3 stars, I love the concept of the product but I have bought quite a few of these and I feel they need to be sturdier, they break/perish quickly and I just feel for the price... See more

Rated 5 out of 5 stars

The actual Guinea pig bottle holders are fantastic, so much better than fiddling wires, a bit expensive for what they are but definitely worth it to take the hassle of wires away, only gripe is I ord... See more

Company replied

Rated 5 out of 5 stars

Despite a not so good first transaction i wanted to give them another chance as only fair, they’re very transparent and they go the extra mile, the quality of the bottle holders is excellent and so re... See more

Company replied


Company details

  1. #153 of 159 best companies in Pet Care Store

Written by the company

Our mission is to make small pet companionship easier and more fulfilling, by creating innovative, high-quality products using ‘planet in mind’ materials and manufacturing techniques. Based in Sheffield in the UK, we manufacture all of our products using 3D printing technology. This manufacturing method allows us to update our products constantly, meaning our customers receive the best possible products!


Contact info

3.5

Average

TrustScore 3.5 out of 5

229 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically takes over 1 month to reply

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3.5

All reviews

(229)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bottle holder

Good product, arrived in good time, feels strong and keeps the bottle upright so doesn't leak so much.

31 May 2024
Unprompted review
Buttercup Pet Products logo

Reply from Buttercup Pet Products

That is great to hear! :)

Rated 4 out of 5 stars

Quick delivery

Quick delivery. Really good products with nice colours to choose from, I have had zero issues with mine so far! My only suggestion would be to add an option for double sided sticky bits as an attachment idea! I have a pet sideboard so I’ve stuck mine to the inside wall instead of screwed and so far so good :)

13 May 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

This is something we are in fact looking into! Watch this space... :)

Rated 5 out of 5 stars

Second time buying this product got…

Second time buying this product now got 6. Makes changing bottles easier and access for water for my disabled pig easier.

9 May 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

That is a lot of bottle holders! Thank you :)

Rated 5 out of 5 stars

We love these bottle holders

We love these bottle holders. We have 4 now. They make changing the water so easy, no more wires which always pop off.

29 April 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

That is great to hear! The wires are so annoying aren't they! :)

Rated 5 out of 5 stars

Absolutely spot on

Absolutely spot on, couldn’t find a bottle clip that fitted securely on our c and c cage and I detest the metal clips that come with the plastic bottles so these bottle holders were my dream! They are so easy to use and change the bottles out and are very securely attached to the cage. Ordered larges for my piggies and a micro for my hamster and they have made water change time so much simpler!

1 May 2024
Unprompted review
Buttercup Pet Products logo

Reply from Buttercup Pet Products

We love to hear this as it is exactly why we did our bottle holders in the first place! Thank you so much :)

Rated 5 out of 5 stars

Game changer

🩷🩵❤️Game changer for water bottles so easy to fit to cage and to refresh water, Beautiful colours available . 🙏🙏

17 April 2024
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Reply from Buttercup Pet Products

A game changer indeed! Many thanks for your feedback, it helps us do what we do! :)

Rated 5 out of 5 stars

The product is excellent

The product is excellent and the bottles are held securely and easy to change water in bottles without fiddly wires.

15 April 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Thank you so much for your feedback! Long gone are the fiddly wires!

Rated 5 out of 5 stars

You will come back..

Second order, and just as impressive and well made.

11 April 2024
Unprompted review
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Thank you so much! It's great to hear you shopped with us again! :)

Rated 5 out of 5 stars

Super!

Super quick service and a great product. Both Guinea pigs love their new water bottle setup. Many thanks!

2 April 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

We are so pleased your piggies love their new water bottle set-up! It means a lot, thank you :)

Rated 5 out of 5 stars

Great Product

The product was delivered promptly. It was easily installed and a great design. I would definitely recommend their pet water bottle holders.

25 March 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

A BIG thank you for your feedback, we really appreciate it! :)

Rated 5 out of 5 stars

Lovely to deal with

Lovely to deal with. Good price and good quality. Quick delivery.

26 March 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Thank you for your feedback! It means a lot to us! :)

Rated 5 out of 5 stars

Great product

Arrived quite quickly.
Good quality, easy to attached.
Great design to attach onto wooden side of guinea pig house.

25 March 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Thank you for taking the time to give us your thoughts! We really appreciate such great feedback! :)

Rated 5 out of 5 stars

5 star service

Firstly, the website was very easy to navigate, and the different choices are clear with linked photos.

The delivery was a bit slow but we've had issues with Evri in our area - I did email in with a customer enquiry and I received a very polite response within a couple of days (my order arrived the same day as the response so they didn't need to do anything else for me). I believe that if Evri weren't experiencing issues, I wouldn't have needed to contact buttercup pet products as it was dispatched within 24 hours of ordering.

The product itself is perfect for its intended purpose and was super easy to install. Exactly as I expected it and is very sturdy.

I'd highly recommend ordering through buttercup pet products.

28 March 2024
Unprompted review
Buttercup Pet Products logo

Reply from Buttercup Pet Products

A HUGE thank you for taking the time to give us such an extensive review. People like yourself are what help this company be what it is so we really appreciate it! Thank you so much! :)

Rated 5 out of 5 stars

Fantastic!

I’ve been waiting for something like this for years that was a decent price, colourful & solidly made. So happy with the bottle holders and I’ll be eying up a hay rack if they bring out cage attachments!

4 March 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Thank you for your amazing feedback! It means the world! :)

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