Brilliant products. Only gave 4 stars due to problem with original colour I ordered and took a while to be delivered. Easy to use and the QR code to show you how to set it up is brilliant. The bottle... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Don't get me wrong with 3 stars, I love the concept of the product but I have bought quite a few of these and I feel they need to be sturdier, they break/perish quickly and I just feel for the price... See more
Despite a not so good first transaction i wanted to give them another chance as only fair, they’re very transparent and they go the extra mile, the quality of the bottle holders is excellent and so re... See more
Company replied
The actual Guinea pig bottle holders are fantastic, so much better than fiddling wires, a bit expensive for what they are but definitely worth it to take the hassle of wires away, only gripe is I ord... See more
Company replied
Company details
- #153 of 159 best companies in Pet Care Store
Written by the company
Our mission is to make small pet companionship easier and more fulfilling, by creating innovative, high-quality products using ‘planet in mind’ materials and manufacturing techniques. Based in Sheffield in the UK, we manufacture all of our products using 3D printing technology. This manufacturing method allows us to update our products constantly, meaning our customers receive the best possible products!
Contact info
22 Chatsworth Park Road, Gleadless, Gleadless, S12 2UF, SHEFFIELD, United Kingdom
- 07709742646
- info@buttercuppetproducts.co.uk
- buttercuppetproducts.co.uk
3.5
Average
229 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Amazing product
Amazing product!
Lasts for years. Quality is amazing. A game changer for any enclosure
29 March 2025
Love the water bottle holders!
5 March 2025
Bottle holder is great
Bottle holder is great; so easy to remove and replace bottle now.
Just a shame Evri let things down; delivery was very slow and one holder broken in transit. Buttercups customer service was amazing though 😁
3 March 2025
These bottle holders r amazing and so…
These bottle holders r amazing and so much better
3 March 2025
I wasn't sent the right thing
I wasn't sent the right thing , I ordered a bottle holder
3 March 2025
Reply from Buttercup Pet Products
Hey Karen, Many thanks for taking the time to write a review. We have looked into this and we can confirm you did not order a water bottle holder, but the mounting kit for one. The mounting kit clearly states that this is not a full bottle holder. We can also confirm you have never contacted us for assistance with this which is why this feedback comes as a shock to us! Please get in touch at hello@buttercuppetprocuts.co.uk and we can get this sorted for you ASAP! Many thanks, Jordan, Buttercup Pet Products
Ingenious idea for water bottles
I bought one of the water bottle holders after an instagram post on masonscavies. It makes water changes so much easier, no struggling with fiddly wires and constantly adjusting the bottles. The Guinea pigs love it and drink a lot more so much so I've recently bought another.
Thank you for the ingenious idea.
3 February 2025
Unprompted review
Guinea pig water bottle holder is great…
Guinea pig water bottle holder is great . Easy to fit to cage and gives piggies easier access to the water nozzle, good quality manufacture of product as well . Very happy
12 February 2025
Unprompted review
Water bottle holder is amazing quality…
Water bottle holder is amazing quality and easy to use and they have a lovely colour range and delivery was quick would definatly use these again thankyou 😊
4 February 2025
Bottle holder
Easy to order. Had seen these water bottle holders being used on a guinea pig page. They raved about them. Not disappointed. No leaky water bottles.
4 February 2025
Excellent product and Customer Service..
I ordered two bottle holders for my son’s Guinea pigs.. one 320 ml and one 600ml. The holders arrived but unfortunately two 320ml had been dispatched. I emailed Buttercup and quickly received a reply assuring me the matter would be resolved ASAP. True to their word another bottle .. the correct size ..was dispatched. Not only are their products excellent but I experienced excellent customer service too. Yes an error had been made but was quickly put right. Thank you Jordan for your efficient customer service. My son and the piggies are very happy.
3 February 2025
Unprompted review
Genius.
I changed to a different kind of bottle from these as I didn't like the wire fixing. The others had to be unscrewed every day to fill and refitted again, which was a pain.
This is a brilliantly thought out solution for hanging the bottles. Once fixed it stays put and the bottle comes out for refilling. I have two light purple holders with two purple bottles. Genius. Thanks, would recommend to everyone.
28 January 2025
Happy from the US
The leaking seems to have stopped. I like the bottles too. Just need the bigger sizes to be restocked. Very happy from the US.
25 January 2025
Unprompted review
Delivery time was way lateer than…
Delivery time was way lateer than expected. Which is a shame as the rest of the experience was five star.
8 January 2025
Great product and great customer service!
I ordered two water bottle holders and realised that I ordered the wrong type. The customer service was both quick and generous and the products themselves are really good quality!
12 January 2025
Unprompted review
not yet received my order from you
thank you for the information on how to install and use your product but as i am yet to receive my goods I am unable to comment or indeed give a review of the product
8 January 2025
Reply from Buttercup Pet Products
Hi Wendy,
Thank you for your feedback. We're surprised by your negative review, as we haven't received any communication regarding any issues with your order. At Buttercup Pet Products, providing excellent customer service is our top priority. If you could kindly email us your order details at hello@buttercuppetproducts.co.uk, we would be happy to investigate this further and assist you.
Many thanks,
The Buttercup Pet Products Team
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