Buttercup Pet Products Reviews 

228
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the products, especially the bottle holders, for their excellent quality and sturdy design. Many find these items incredibly useful and easy to fit, simplifying tasks like changing water for pet owners. Reviewers often describe the products as a "game changer" for pet care, highlighting their practical benefits. However, some customers experienced significant dissatisfaction with delivery, reporting delays, slow dispatch, or orders not arriving at all. A few other people also felt that communication was lacking, noting ignored emails and a general lack of response when issues arose.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the quality and ease of use of items like... See more

Order

Customers consistently note ambiguous experiences with order, with many reviewers reporting that their orders... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers reporting fast postage, good... See more

Quality

People report positive experiences with quality, highlighting that products are well-made, sturdy, and of... See more

Response time

Clients share negative opinions on response time, with many reporting a lack of communication and no replies... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Brilliant products. Only gave 4 stars due to problem with original colour I ordered and took a while to be delivered. Easy to use and the QR code to show you how to set it up is brilliant. The bottle... See more

Company replied

Rated 3 out of 5 stars

Don't get me wrong with 3 stars, I love the concept of the product but I have bought quite a few of these and I feel they need to be sturdier, they break/perish quickly and I just feel for the price... See more

Rated 5 out of 5 stars

Despite a not so good first transaction i wanted to give them another chance as only fair, they’re very transparent and they go the extra mile, the quality of the bottle holders is excellent and so re... See more

Company replied

Rated 5 out of 5 stars

The actual Guinea pig bottle holders are fantastic, so much better than fiddling wires, a bit expensive for what they are but definitely worth it to take the hassle of wires away, only gripe is I ord... See more

Company replied


Company details

  1. #151 of 158 best companies in Pet Care Store

Written by the company

Our mission is to make small pet companionship easier and more fulfilling, by creating innovative, high-quality products using ‘planet in mind’ materials and manufacturing techniques. Based in Sheffield in the UK, we manufacture all of our products using 3D printing technology. This manufacturing method allows us to update our products constantly, meaning our customers receive the best possible products!


Contact info

3.6

Average

TrustScore 3.5 out of 5

228 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(228)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Makes things so much easier

Had seen these mentioned on a guinea pig rescue site. Having battled with metal bits of wire, which squeeze water out for a number of years thought what a great idea.
Yes it initially seems a bit expensive but it's so much quicker and leaking is definitely improved. Wish had done it years ago

8 January 2025
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Hey Lisa,

Thank you so much for taking the time to write such great feedback! 🙂

Many thanks
Buttercup Pet Products

Rated 5 out of 5 stars

Perfect

Perfect, lovely colour. Second time purchase.

16 December 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Thank you! 😊

Many thanks
Buttercup Pet Products

Rated 1 out of 5 stars
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Dear Amber,

We truly value hearing from our customers and wanted to take a moment to address your concerns in detail.

After reviewing your order, we can confirm that it was placed on December 5th with our Evri delivery service, which offers a 2-4 working day delivery timeframe. Your order was dispatched within our stated processing window of 1-5 working days and was delivered on December 16th. While we acknowledge that this was at the latter end of the delivery window, we have ensured that your order was fulfilled within our delivery policy which can be found here: https://buttercuppetproducts.co.uk/pages/delivery-returns

We sincerely appreciate your understanding and hope this explanation provides some clarity. If you have any further questions or concerns, please don't hesitate to get in touch.

Thank you for your continued support.

Best regards,
Buttercup Pet Products

Rated 1 out of 5 stars

I haven't received my order yet

I haven't received my order yet

5 December 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Dear Emily,

Thank you so much for taking the time to provide us with your feedback. We truly value hearing from our customers and wanted to take a moment to address your concerns in detail.

After reviewing your order, we can confirm that it was placed on December 4th with our Evri delivery service, which offers a 2-4 working day delivery timeframe. Your order was dispatched within our stated processing window of 1-5 working days and was delivered on December 15th. While we acknowledge that this was at the latter end of the delivery window, we have ensured that your order was fulfilled within our delivery policy which can be found here: https://buttercuppetproducts.co.uk/pages/delivery-returns

We sincerely appreciate your understanding and hope this explanation provides some clarity. If you have any further questions or concerns, please don't hesitate to get in touch.

Thank you for your continued support.

Best regards,
Buttercup Pet Products

Rated 5 out of 5 stars

The bottle holder is brilliant

The bottle holder is brilliant. It was easy to assemble and makes the water bottle more secure than the holder I had.

28 November 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Hey Ruth,

Love it! Thank you 😊

Many thanks
Buttercup Pet Products

Rated 5 out of 5 stars

Bottle holders

I ordered the bottle holders. Ordered wrong size so had to return. I then reordered correct size. I had a query which was dealt with quickly and resolved via customer services.
They’re great holders. The bottles still drip but it’s so much easier to take out and replace. Would recommend them.

25 November 2024
Unprompted review
Rated 4 out of 5 stars

Water bottles

It is the first time I have used this Company and it was recommended by Sophie Mason from Masons Cavies.
I was a little confused on how to attace the water bottle to my cages as it didn't come with instructions. I watched a clip from Sophie on how to attach it. I'm now very pleased and the children find it so much easier to changed their hampster water.
Delivery was quick with no damage.
I have now ordered another bigger one for my guinea pig.
Will used again when needed.

21 November 2024
Unprompted review
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Dear Ann,

Thank you so much for taking the time to share your feedback with us. Comments like yours are incredibly valuable and help us continually improve as a small business.

We’re delighted to hear that you’re enjoying our product and that it’s making it easier for your children to care for their hamster. That’s exactly the kind of positive impact we strive for!

Regarding the instructions, all of our orders are typically sent with a packing slip that includes a QR code. Scanning this QR code provides access to our installation guide. However, it’s possible that your order may not have included the packing slip on this occasion, and we sincerely apologize for the oversight.

Thank you again for your support, and we look forward to the opportunity to serve you in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Best regards,
Buttercup Pet Products

Rated 4 out of 5 stars

Received on time and as described

Received on time and as described
A bit fiddley to put together as you had to hold the other end of the screw to stop it turning. I have small hands so managed to do this but my husband wouldn't have been able to fit his hands inside the bottle holder.

8 November 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Hey Elaine!

Thank you for your feedback and for taking the time to share your experience with us! We're so glad to hear that your order arrived on time and as described.

We appreciate your comments about the assembly process and understand that holding the screw can be a bit tricky. Your insight is incredibly helpful, and we’ll certainly consider this when refining our product design or instructions in the future.

Thank you again for your support, and we hope you continue to enjoy using your bottle holder. If there’s anything else we can assist you with, please don’t hesitate to reach out!

Best regards,
Buttercup Pet Products

Rated 5 out of 5 stars

I wish I'd thought of it!

I wish I'd thought of it!
About time. After having hamsters and guinea pigs over the last decade I cannot believe that I hadn't thought of this myself. We have 5 guinea pigs so I purchased 3 of the large lilac holders. What a game changer. It makes changing the water soooo much easier, there's no more fighting with those blasted wires! (I took great satisfaction in throwing them away). Our piggies find it easier to drink from, they're easy to install and adjust if necessary, and the water doesn't leak everywhere, just the odd drip now inside the cage on a lining blanket. If you're thinking about getting one of these holders - don't - just buy them. Bloomin' brilliant.

14 November 2024
Rated 5 out of 5 stars

These are a game changer

These are a game changer. They save time and frustration. I wish I would have gotten them sooner. The Guinea pigs have started to drink more.

4 November 2024
Rated 5 out of 5 stars

Excellent product

Excellent product, solved a straightforward problem with a straightforward product . So pleased with my 2 holders and I’ll be back for a third ! 😀

11 September 2024
Rated 5 out of 5 stars

The BEST water bottle holders 💕

These bottle holders are such a game changer in any small animals set up! They make changing water sooo easy rather than fiddling about with those silly little wires you get with water bottles. You will not regret purchasing these bottle holders 🥰💕

27 August 2024

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