This company is an outright scam. Please, please, do not buy! They use furtive tactics to sign you up to a 'monthly membership. No newsletters, no membership reminders, no membership marketing of an... See more
Company replied
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See what reviewers are saying
Didn't realise they'd been taking £15 per month since November 2021!! This is a subscription and from reading reviews I am now aware it's catching many others out too. Apparently this is made clear on... See more
Company replied
Awful customer service, Bought 1 item, knew it was monthly £4.99 but cant login to the site after setting the account up to cancel the membership, keeps taking you to the danish site. So contacted cus... See more
I've used them about four or five times now and I've never once been let down. Very quick, much cheaper than Amazon, and the customer service is a lot more reliable. As a tip I'd definitely recommend... See more
Company replied
Company details
Written by the company
Buuks.co.uk was established for those who love books and want to pay the best prices for them. You can choose whether you want to shop at our normal price, or whether you want to create a membership and get all our 500.000 books at great discounts. For £15 a month our members can buy the latest arrivals, bestsellers, classics and many more in all genres - at cost price! Members also get free shipping to the UK with Royal Mail. New members get 40 days for the price of 30.
Contact info
United Kingdom
- +44 203 514 8531
- info@buuks.co.uk
- buuks.co.uk
1.8
Poor
2k reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Scammers
Scammers. Subscribed me to their book club without my recollection. Customer services is barely available. Only found their email/number in this feed not on their website. I emailed this email address, waiting for a reply. Aweful, should be stopped.
9 February 2023
Unprompted review
Reply from Buuks UK
Hi Lottie,
We are extremely sorry that you have not provided any information when you made this review. Unfortunately, we cannot find you in our system without this information.
You only become a member with us when you choose to shop at our member price and actively accept our member terms.
If you do not want a membership, you can always choose our normal price, which is without a membership.
Our contact details can be found on our website - +44 203 514 8531 or info@buuks.co.uk.
Feel free to contact us if you have any further questions.
Best regards,
Buuks.co.uk
The game of life and how to play it, first time buuks.co.uk purchase
First time purchasing from this company, I was seeking a hard copy of " the game of life and how to pay it" by Florence sovel shinn. I searched online trying to find a cover that appealed to me and came across buuks. Co.uk collection version. It was just what I was looking for. I have a preference for minimal, classic and timeless designs in most things. This cover was hard back and black - well thought-out and I'm sure fluorescence herself would approve of how buuks on this case have represented her book. I know it would be a good read as I've already listened to the audio and it resonated with me immensely but I wanted to hard copy as I prefer to have a book to hold and reference etc. I Brough one for myself and another for a friend who I knew would find florences ideas useful. I say it's valuable in so many ways, reasonable price and quality from the words on the page to the book cover. It's also not a big chunky book it's nice, comfortable hold about A5 size.
30 January 2023
Unprompted review
Reply from Buuks UK
Hi, Olivia,
Thank you very much for your time to make this nice review with the 5 nice stars ⭐⭐⭐⭐⭐
We are incredibly happy to hear about your experience shopping with us, as well as about this wonderful book 😆
We very much hope to see you again 😍
Best regards,
Buuks.co.uk
i havent recieved my item
26 January 2023
Reply from Buuks UK
Hi Nasir,
I am sorry to hear you have not yet received your order, but as we have not been contacted earlier we have not had the chance to investigate in this matter until now.
I have tried contacting you but couldn't unfortunately reach you.
We do not handle cases in this forum so I would encourage you to contact us by info@buuks.co.uk or through +44 203 514 8531, so that we may assist you.
Your order was dispatched shortly after your order had been placed from where you should have received a tracking from Royal Mail, but they have not been able to deliver your parcel as the address provided was faulty.
We hope to hear from you soon so that we may be of help to you and get this order to you. 👋🏻
Best regards,
Christoffer / Buuks.co.uk 🌅
Speedy delivery- great service
1 February 2023
Reply from Buuks UK
Hi Paul,
Thank you very much for your kind review. 🙌🏻
It brings us great pleasure to hear that you have had a great service with us and you have been able to enjoy your book not long after ordering. 🚛🌫✨
We are very happy to hear you experience you have had with us and hope to welcome you back soon again for more great deals and great service. 🤩
Have a wonderful day! 😊
Best regards,
Christoffer / Buuks.co.uk 📚
Tricksters.
I bought a book a year ago for around £3,50 and they automatically rolled me into their membership which I was not aware of. Charged monthly £15. I never used their service. The book I bought from them now cost me £180 . When I realised what is going on , I asked for refund They refused to refund any of it , instead sending me long emails to show how genuine and transparent they are. Don’t buy anything from those scammers. You will be better off by paying few pounds extra for the book you need elsewhere.
1 February 2023
Unprompted review
Reply from Buuks UK
Hi Larissa,
Due to you choosing to leave your review anonemus by not providing details requested we are not able to see if you have contacted us at any time, nor that you have made any purchases with us.
We do not handle cases in this forum so I would recommend that you contact our customer service by info@buuks.co.uk as I understand by your review you still have some more questions.
I am sorry to hear that you have not read any of the information throughout our website, but as we state all the way through our website, we are a members club, and by choosing our members price it is required for you to sign up for our membership. This information is handed to you from the start to the very end. When you come to our website you are welcomed with a pop-up window telling you all this, as well on the front page on a banner, each of our products, on the product page, in your basket, when finishing the purchase. Before you even can complete the purchase you have at the very end the requirement to accept the membership conditions in order to finish your purchase. Hereafter you receive a confirmation of both your order and membership.
Dismissing any of the information we have provided and call us scammers because you have not red them I can not understand. We are being clear and articualte to make sure you get all the information of our book club before you make a purchase to insure you are aware of what we offer.
You can choose to shop as a member or as a guest. Members will get the opportunity to save a lot of money as they will be able to shop at cost price and recieve free shipping with every order made.
The choice is all yours.
You do of course need to take into consideration of what information is handed before making a purchase.
Best regards,
Christoffer / Buuks.co.uk 📚
Reply from Buuks UK
Hi Katharine,
Thank you very much for your time to make this nice review with the 5 nice stars ⭐⭐⭐⭐⭐
We are extremely happy to hear that you have experienced great low prices with us, as well as fast delivery since you have shopped with us 😍
We hope to see you again 😆
Best regards,
Buuks.co.uk
Reply from Buuks UK
Hi, Kate.
Thank you very much for your time to make this nice review with the 5 nice stars ⭐⭐⭐⭐⭐
We are really pleased to hear that your experience is perfect - Lovely that you have experienced perfect condition, fast delivery as well as great low prices since you have shopped with us 😍
We hope to see you again 🙌
Best regards,
Buuks.co.uk
Shocking customer care
This company are an absolute nightmare. Their customer care is atrocious. Claudia has been my contact. I cancelled my membership immediately after first payment in November and they are still taking money from my account 3 months later despite acknowledging their technical error. I placed an order which was never delivered. Instead of providing me with proof of delivery as I requested they are insisting on a photo of the packaging for the one out of 6 books that was delivered. The book was a gift for a child who lives 200 miles away and they didn’t keep the package although what purpose this would serve is beyond me. On many occasions I have asked for their CEO email and have been ignored. They owe me several books and 3 membership payments which they will not honour.
2 February 2023
Unprompted review
Reply from Buuks UK
Hi,
Unfortunately we cannot find you in our system as you have not provided any information when you made this review.
We are very sorry to hear about your experience. We're always here in customer service to help.
Once a membership is cancelled with us, you will not be charged any further. If you have experienced this please feel free to contact us so we can investigate further.
We are very sorry to hear that you have not received all the books you requested. When you have not received all your ordered books, please feel free to contact us by email info@buuks.co.uk with a picture of the package you received, as well as a picture of the packing slip, so we can investigate further and find the best solution.
Please feel free to contact us at info@buuks.co.uk or +44 203 514 8531 if you have any further questions.
Best regards,
Buuks.co.uk
Complete scam
Complete scam, my son bought a book, but received 2 copies, one to his uni address, one to his home address, he got in touch with the company they said they will refund his money as long as the book is returned within 14days. So I took the book and tried to send it to the given address with Royal mail,48 hour tracked. I was told that the postcode is not valid, it is an old postcode that is no longer used. The book would never have got to the given address due to the false postcode, I tried to put it into Google maps and that app could not find it either. So I would be extremely surprised if anyone gets any money refunded! Keep away from this site!!!!!!
16 January 2023
Unprompted review
Reply from Buuks UK
Hi.
Unfortunately, as you have not provided any information when you made this review, we have not been able to investigate this further.
We would be very happy to investigate this further and we would like to point out that our address is correct and we receive customers' orders back once they have shipped to our address.
You are very welcome to send us an email, at info@buuks.co.uk, so that we can investigate this further and find the best solution.
As soon as we receive an order back from a customer, the customer will of course be refunded.
Looking forward to hearing from you.
Best regards,
Buuks.co.uk
Scammers
Read the reviews, this is a scam and the company will not refund you. I went to my bank and they recovered all the funds as there was no doubt this is fraud. If you get scammed, go to the bank and report it as fraud.
30 November 2022
Unprompted review
Reply from Buuks UK
Hi, Eleanor.
Unfortunately, we have not been able to find you in our system as you have not provided any information.
Unfortunately, we are not sure what you mean by this review - we would like to point out that we are in no way scamming.
In our shop you can choose between 2 different prices. A normal price without a membership or a member price with a membership.
The membership is stated throughout your purchase and you must actively accept the membership terms before the purchase can go through at the membership price.
Feel free to contact us at info@buuks.co.uk or +44 203 514 8531 if you have any further questions.
Best regards,
Buuks.co.uk
Been trying to get hold of these people…
Been trying to get hold of these people keep getting emails but not in English and no news on my book or when it's coming been trying to ring them keeps going to answer phone this is ridiculous and you do have me on your account too I ordered it on the 25th and still no sign even tho it states 1-3 days what a joke quick enough to take the money off people I ordered the ancient Egypt still not arrived
25 January 2023
Unprompted review
Reply from Buuks UK
Hi Kyra,
Unfortunately, we have not been able to find you in our system as you have not provided any information when you made this review.
We would of course be very happy to investigate why you have not received your order yet.
When you write to us at info@buuks.co.uk you will of course receive a reply back in English.
You are also always welcome to contact us on +44 203 514 8531. Our telephone hours are as follows, which are also listed on our website.
Weekdays:
09:00 - 12:00
13:00 - 15:00
Best regards,
Buuks.co.uk
this company is a scam
this company is a scam. Disgusting - they should be utterly ashamed of the way they conduct themselves. I bought a book for £6 back in 2021 - Order no.
902215 £6.44 18 /5 /2021 - and this, I now discover, triggered a 'membership' that entailed £15 going out of my account every month ever since. I shall be looking into this. I bought a book for my niece and have ended up paying out hundreds of pounds. I am so upset and angry. What a way to conduct yourselves. It is perfectly evident from the reviews on this site that your company does not make the subscription clear. Who in their right mind would order a book for £6.44 and commit to paying hundreds of pounds for nothing? There has even been an article in The Guardian newspaper about your company written 15th June 2021 - and you are still profiting shamelessly from your deliberately opaque billing. If you cared about your customers you would make things clearer. I will not be letting this drop.
++++
further to your reply below..
When I ordered the book in May 2021 it was certainly not clear - and I am presuming you have made the terms more clear on your website since the newspaper article etc alerted people to the lack of clarity. I have sent you an email as the phone call (I rang you) was not in any way helpful. I terminated the membership as soon as realised it was in place. But, with £15 going out of my account every month since May 2021 until this week, I expect to be recompensed
Here is an extract from The Guardian on the subject (written in June 2021 - a month after I placed my order)
'It seemed like a cheap book deal – but it was a club costing £15 a month
Buuks.co.uk didn’t make it clear I was being automatically signed up to a subscription charge
An open book? Conditions are clear on a PC but not so obvious on a mobile phone.
I recently bought a book from the website buuks.co.uk. It was a cookbook advertised at the attractive price of £12.63 (including free delivery), making it a few pounds cheaper than the closest competitor.
I completed my transaction but had a funny feeling something wasn’t right, so I searched a review site and found out it relies on membership.
I went back to the product page and saw that, indeed, £12.63 was a “member’s price”. In a small pop-up box (which doesn’t appear on a mobile device) it states that these are for “members only” and that you will automatically be subscribed as a member at £15 a month.
What should I do now? I have the book, which I want to return and I want to stop the membership before it starts.
AW, by email
Buuks.co.uk, based in Denmark, is not going to last very long if 95% of its customers keep reporting a “bad” experience as they currently do on Trustpilot.'
Why do you not write a clear email stating the membership in the main body of the text? The email you sent in response to my order did not clearly state that a direct debit had been set up taking £15 / month. If you want to be clear, it should of course be the case that the email states clearly the terms of a direct debit - the amount and the date of the charge. This was not the case and there is clearly a reason why you choose not to be clear.
30 January 2023
Unprompted review
Reply from Buuks UK
Hi Emma,
We can see from your order number you have provided in your review that we have been in contact over the phone.
We can see that you have purchased at our member price and accepted our member conditions before the purchase could go through at the member price. You have therefore been charged for a membership. Your membership is now cancelled and there wont be anymore charges from here.
Membership is disclosed throughout one's purchase, as well as one must actively accept our membership terms before the purchase can go through at the member price.
If you do not want a membership, you can always choose our normal price, which is without a membership.
Feel free to contact us again if you have any further questions.
Best regards,
Buuks.co.uk
Reliable
Found it hard to source this book elsewhere, so grateful to have found it here. Prompt delivery & good communication.
26 January 2023
Reply from Buuks UK
Hi Louise,
Thank you very much for your time to make this nice review with the 5 nice stars ⭐⭐⭐⭐⭐
We are extremely happy to hear that you found the book you wanted, on our website. Nice to hear that you experienced fast delivery, as well as good communication, since you shopped with us 😍
We hope to see you again 😆
Best regards,
Buuks.co.uk
I fell for this scam as well
I fell for this scam as well, and I'm normally very good at spotting such things. I bought a £3.50 book then they took 6 months of £15 a month. I only realised the other day when I was looking over my old bank statements.
Disgusting company.
6 June 2022
Unprompted review
Reply from Buuks UK
Hi Mark,
I am very sorry to hear that you feel like you have been scammed into becoming part of our book club.
As you have made your review anonymes we are not able to contact you nor see the details you refer to, so I would encourage you to contact our customer service at +44 203 514 8531 or by info@buuks.co.uk to have any question you might have to have answered.
We do make the information on our site abundently clear that we are a book club and the premis to shop as a member is that you sign up to our membership. If you are not interest in this unique offer you can simply choos to shop at our guest prise with no commitment periode.
This information is handed to you from the start to the very end. When you come to our website you are welcomed with a pop-up window telling you all this, as well on the front page on a banner, each of our products, on the product page, in your basket, when finishing the purchase. Before you even can complete the purchase you have at the very end the requirement to accept the membership conditions in order to finish your purchase. Hereafter you receive a confirmation of both your order and membership.
The decision is all yours if you would like to shop at cost price and have an opportunity to make great savings or to shop at our normal price.
You do of course need to take into consideration the information given on any site as well as ours.
Best regards,
Christoffer / Buuks UK 📚
Worst ever company! SAVE YOUR MONEY, DONT BOTHER!!!
Worst ever!
I made two orders 1 week apart. The first order came. The 2nd on 29th Sept did not, I waited a month still nothing. I understand the membership fee which was fine was I had two big orders. I unfortunately fell extremely ill and ended up in hospital unable to chase it up until now as I am better, and out of hospital. Christopher from buuks confirms the package had not arrived, as he states the system is notified when it is dispatched and delivered. I asked for a refund, he refuses stating he needs to contact the supplies 1st. I state that I want it cancelled since the books have not arrived 4months later, that's basis for a refund. He refuses, and refuses to pass me onto a manager( I believe its solely him) stating I should send an email or call customer contact centre( which I had).
I then also ask for a refund for my membership for the last 2 months I've been in hospital as I did not have the capacity to cancel or pause my membership due to fighting for my life. Christopher says if I had 'contacted them at the time, the membership would had been cancelled' I explain again why this was not possible, he says 'a family member should have contacted us'. ARE YOU FRICKING KIDDING ME?! Whilst they all hoping I pulled through, we should have had buuks on our mind.
Now I'm sure he's going to conjure a reply below this. Just give me a refund on my order you failed to deliver buuks! Looking at the reviews, I'm sure my order has returned to the company and they've still kept my money.
25 January 2023
Unprompted review
Reply from Buuks UK
Hi.
As your information has been kept anonymes on your review we have no chance see what you refer to nor the authentisity of what is said, so please contact us so we will have a chance to look further into this matter.
We are sorry to hear that you have been hospitalized and all the things you have gone through, but just as any other membership you have to go through the procedure as instructed by contacting the customer service, which I would encourage you to do so we can sort out any
misunderstanding, or by doing it through your own profile on our website to make it easier for you.
Your are responsible for when you want the membership to end, so if you are not able to follow the guidelines of unsubscribing to our membership according to our membership conditions you have to get someone else to assist you.
We will only be able to stop a membership from when we have been contacted and can not take the responsability for when said instructions are not followed.
Once again we would encoruage you to contact us so we will ahve a chance to be of more help to you.
Best regards,
Buuks UK
⛔️Warning scam⛔️
⛔️Warning scam⛔️
Do not buy from them, my mum ordered a book at Christmas. Over priced to start with.
Just recently she realised that money was coming out of her account. Two payments of £9.99.
Turns out she unwillingly signed up to a membership.
Managed to contact bank and cancel the “membership” also get her money back.
Very shameful that this website can still be allowed to be in business.
Edit to reply: you haven’t even tried to “find” me on your system, how are you going to find my mum with absolutely non of her information🤔
22 January 2023
Unprompted review
Reply from Buuks UK
Hi,
Unfortunately we have not been able to find you in our system, or your mum who made the purchase from us, as you have not provided any information since this review was made.
We are sorry to hear that your mum was not aware of the membership that is when you choose to shop at our member price.
The membership is disclosed throughout one's purchase, as well as one must actively accept the membership terms before the purchase can go through.
If you don't want a membership, you can always choose our normal price, which is without a membership.
Feel free to contact us at info@buuks.co.uk or +44 203 514 8531 if you have any further questions.
Best regards,
Buuks.co.uk
I bought 1 book and then they scammed…
I bought 1 book and then they scammed by making me a member for £15 month . This was not made obvious to me during the buying process. Outrageous and I will be taking the company to small claims court. I note currently 74 % of reviews give your company 1 out of 5 . 1 is the lowest score . You really need to change the way you do business. I feel robbed by this company .I saw your reply below . and this is not a resolution. I did not set up a direct debit to your company . Will you refund the money you took from my account ????
18 January 2023
Unprompted review
Reply from Buuks UK
Hi Mark.
Unfortunately, we have not been able to find you in our system as you have not provided any information.
We are very sorry to hear that you have not been aware of the membership as you have been shopping at the membership price.
Membership is disclosed throughout one's purchase, as well as one must actively accept the membership terms before the purchase can go through at the member price.
We also always offer a normal price if you do not want a membership.
Feel free to contact us at info@buuks.co.uk or +44 203 514 8531 if you have any further questions.
Best regards,
Buuks.co.uk
Awful
Awful. I followed a link online that led me straight to book and payment. Didn’t mention prescription at all that I could see. Only once that sent confirmation. I promptly sent email to cancel. They said they would cancel but still charged me another £20.00. Total scam and zero stars
18 January 2023
Reply from Buuks UK
Hi,
Thank you for providing your order number so that we could investigate this further.
We see that we have been in contact with you via email, explaining more about the membership, on email.
We would like to point out that you are not charged £20 GBP for a membership.
Our membership costs £9.99 GBP once a month until you wish to cancel your membership. As requested, we have cancelled your membership by email.
We provide information about the membership throughout the purchase, and you must actively accept the membership terms before the purchase can go through at the membership price.
We always offer a normal price even if you do not want a membership.
Feel free to contact us at info@buuks.co.uk or +44 203 514 8531 - if you have any further questions.
Best regards,
Buuks.co.uk
Swift efficient service…thankyou
12 January 2023
Reply from Buuks UK
Hi Sandra,
Thank you very much for your time to make this nice review with the 5 nice stars ⭐⭐⭐⭐⭐
We are extremely happy to hear that you experienced fast and efficient service when shopping with us 😍
We hope to see you again 🙌
Best regards,
Buuks.co.uk
Great alternative to Amazon
The book was available at a good price, payment was quick and easy and the book arrived quickly and in good condition
17 January 2023
Reply from Buuks UK
Hi Sowena,
Thank you very much for your time to make this beautiful review with the 5 wonderful stars ⭐⭐⭐⭐⭐
We are extremely happy to hear about your experience as you have shopped with us 😍 Lovely that you have experienced, great low prices, fast delivery, as well as that you have received the book in good quality 🙌
We hope to see you again 😍
Best regards,
Buuks.co.uk
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