This company is an outright scam. Please, please, do not buy! They use furtive tactics to sign you up to a 'monthly membership. No newsletters, no membership reminders, no membership marketing of an... See more
Company replied
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See what reviewers are saying
Didn't realise they'd been taking £15 per month since November 2021!! This is a subscription and from reading reviews I am now aware it's catching many others out too. Apparently this is made clear on... See more
Company replied
Awful customer service, Bought 1 item, knew it was monthly £4.99 but cant login to the site after setting the account up to cancel the membership, keeps taking you to the danish site. So contacted cus... See more
I've used them about four or five times now and I've never once been let down. Very quick, much cheaper than Amazon, and the customer service is a lot more reliable. As a tip I'd definitely recommend... See more
Company replied
Company details
Written by the company
Buuks.co.uk was established for those who love books and want to pay the best prices for them. You can choose whether you want to shop at our normal price, or whether you want to create a membership and get all our 500.000 books at great discounts. For £15 a month our members can buy the latest arrivals, bestsellers, classics and many more in all genres - at cost price! Members also get free shipping to the UK with Royal Mail. New members get 40 days for the price of 30.
Contact info
United Kingdom
- +44 203 514 8531
- info@buuks.co.uk
- buuks.co.uk
1.8
Poor
2k reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Reply from Buuks UK
Hi.
Thank you very much for your time to make this nice review with the 5 nice stars ⭐⭐⭐⭐⭐
We are really happy to hear that you had a good experience shopping with us 😆
We look forward to seeing you again 😍
Best regards,
Buuks.co.uk
Oh my god I have only just realised I…
Oh my god I have only just realised I have been paying £15 a month for 18 months! nowhere have I been sent any information about this 'membership' we need to report this to the police
14 January 2023
Unprompted review
Reply from Buuks UK
Hi, Rose,
Unfortunately, we have not been able to find you in our system by your first name, as you have not provided any information when you made this review.
We are very sorry to hear that you have not been aware of our membership, as purchases have been made at the member price.
We provide information about the membership throughout your purchase, and you must actively accept the membership terms before the purchase can go through at the member price.
If you do not want a membership, you can always shop at our normal price. Which is without a membership.
Feel free to contact us at info@buuks.co.uk or +44 203 514 8531 if you have any further questions.
Best regards,
Buuks.co.uk
A sneaky way to extract money from people
I didn't realize that I was paying a monthly membership for a book bought from them 10 months ago! So I ended up paying 150£ for a book. Also, I didn't find any email saying that I was subscribing to a membership, only an email confirming my order. This is totally dishonest and I wonder if I can persecute them. I've now found out how to cancel a membership that I never subscribed to. But I want my money back!
13 January 2023
Unprompted review
Reply from Buuks UK
Hi Marina,
Unfortunately, we have not been able to find you in our system, as you have not provided any information.
We are very sorry to hear that you have not paid attention to the membership, as you have shopped at the member's price.
We provide information about the membership throughout your purchase at the member's price, and you must actively accept the member's conditions before the purchase can go through to the member's price.
You can always choose to shop at our normal price if you do not want a membership.
You can find information about our membership on the front page of Buuks.co.uk, on each product page, in the check-out, and in our membership terms, which must be accepted for the order to be completed. Furthermore, we provide information about the membership on the order confirmation that you receive by email.
Please feel free to contact us at info@buuks.co.uk or +44 203 514 8531 if you have any further questions.
Best Regards,
Buuks.co.uk
This complaint seems very common if you…
This complaint seems very common if you read through the reviews; I’ve just noticed £15 going out of my bank account the last 3 months on further investigation it’s for a book club membership. I don’t recall signing up to this but apparently when I purchased a £3.79 book, I did. They will not refund the monies so I feel I’ve paid £48.79 for the book. Stay away from this company they are total scammers!!!! I shall continue to warn people about this company on social media. They can’t keep getting away with this.
13 January 2023
Unprompted review
Reply from Buuks UK
Hi Sam,
I am sorry to hear that you perceive us as having scammed you, but we hide absolutely nothing about our membership.
We provide this information you refer to during the entire purchase process and is therefore not something you can avoid seeing. It is given via a pop-up window, on our large banner on the front page, on each individual product, on the product page, in the shopping basket and at the end of the purchase. In addition, we require that you yourself actively accept our membership terms in order to complete your purchase, after which we send a confirmation of both your purchase and membership.
It appears on all our products that you can choose between two prices, namely our member price or our guest price. Our guest price is a competitive price and is perfectly fine, but as a member you get the opportunity to shop at our exclusive shopping prices and get free shipping on every order, which means you can quickly achieve big savings.
The choice is, in its simplicity, your own which of the prices you want to trade at.
Of course, you must take into account the information that appears on the website.
Best regards,
Christoffer / Buuks UK 📚
Manipulative Scam - DO NOT USE
This company is a scam. Do not use them! I ordered a £4.50 book in 2021 and just noticed they've charged me £15 every month, stealing £300 from my account. I have asked then to provide an archived version of their site following proof online that the membership t&cs were not clear at the time and they have stopped replying to me, an obvious sign of guilt.
Edit to reply to Christopher - I have sent multiple emails to the customer service address and since requesting my data I'm being ignored. Appalling customer service on top of everything else it seems! The information you are offering in your reply is based on the site now, I'm asking for proof that I was offered all relevant information when purchasing in 2021. The fact you are actively ignoring me now suggests you are guilty of manipulation. Do the decent thing and send me the data I requested so and if it proves I didn't get the pop-up (with the guardian article I sent you suggests I wouldn't have) then refund me the large sum of money you have stolen from me. Its called morals!
29 December 2022
Unprompted review
Reply from Buuks UK
Hi Jessie,
I am very sorry to hear that you feel cheated into our membership, but as we have no information from you we are not able to see what you refer to, so I would encourage you to contaact us by info@buuks.co.uk if you should have any further questions.
As we state all the way through our website, we are a members club, and by choosing our members price it is required for you to sign up for our membership. This information is handed to you from the start to the very end. When you come to our website you are welcomed with a pop-up window telling you all this, as well on the front page on a banner, each of our products, on the product page, in your basket, when finishing the purchase. Before you even can complete the purchase you have at the very end the requirement to accept the membership conditions in order to finish your purchase. Hereafter you receive a confirmation of both your order and membership.
Although our normal price is a competative price our members price gets you the exclusive access to our cost prices and gives you free shipping with every order you may place, which blows other companies prices out of the way as you get the unique opportunity to make great savings.
The choice is all yours.
You do of course need to take into consideration of what information is handed before making a purchase.
If you have any questions you are more than welcome to contact our customer service by info@buuks.co.uk.
Best regards,
Christoffer / Buuks UK 📚
Scam membership
I have never used heard of this company yet they managed to scam me into membership
Of £15 a month for no products
All the reviews below amount to the same phishing scam
AVOID unless you like giving away money.
This will be reported as Fraud
13 January 2023
Unprompted review
Reply from Buuks UK
Hi Paul,
We are sorry to receive this review - you have provided no information so we cannot investigate further.
We're really sorry to hear that you had this experience - that's obviously not the point of our membership.
With us, you can shop at our member price and become a member, as a member you get to enjoy a lot of wonderful member benefits. We also offer a normal price if you don't want a membership.
The membership is disclosed throughout your purchase, as well as you must actively accept the membership terms before the purchase can go through.
Please feel free to contact us at info@buuks.co.uk and we will be happy to assist you.
Have a pleasant day
Best regards
Buuks.uk
Great
Purchased a book i wanted which arrived very quickly and in great condition. I also contacted customer service and got a rapid and polite response from Claudia. Thanks
13 January 2023
Unprompted review
Reply from Buuks UK
Hi,
Thank you very much for your time to make this nice review with the 5 nice stars ⭐⭐⭐⭐⭐
We are really happy to hear that you have purchased a book from us, which was delivered quickly as well as received in good quality 😍
How lovely to hear that you experienced fast, good service when you contacted our customer service - that means a huge amount to us 🙌
We look forward to seeing you again 😊
Best regards,
Buuks.co.uk
Suddenly charged £15 + for membership I…
Suddenly charged £15 + for membership I have not signed up for . No trace of membership numbers and does not respond. Beware.
Has anyone managed to contact tgem
12 January 2023
Unprompted review
Reply from Buuks UK
Hi Karl,
Unfortunately, as you did not provide any information when you made this review, we were unable to find you in our system to investigate your case further. Unfortunately, we cannot find you in our system only by your first name.
You can find information about our membership on the front page of Buuks.co.uk, on each product page, in the check-out, and in our membership terms, which must be accepted for the order to be completed. Furthermore, we provide information about the membership on the order confirmation that you receive by email.
Feel free to contact us on +44 203 514 8531 or info@buuks.co.uk - If you have any further questions.
Best Regards,
Buuks.co.uk
SHADY COMPANY!
SHADY COMPANY!
I just discovered a sneaky monthly subscription for £15 per month that was auto selected when I bought something for 4.99.
The customer service say that they can't refund me for the payments to this worthless service.
BUUKS is a dressed up phishing scam, stay away
12 January 2023
Reply from Buuks UK
Hi Michael,
We see that we have been in contact with you by email and by phone, explaining about the membership and terminating your membership.
We can see that you have chosen to shop at our member price, where you have accepted our member conditions before the purchase could go through at the member price.
The membership is disclosed throughout your purchase at the member price, on the product page, in the shopping cart, in the order summary, on your order confirmation, as well as we have disclosed on your bank account once a month.
We also offer a normal price if you do not want a membership.
Please feel free to contact us at info@buuks.co.uk or +44 203 514 8531 if you have any further questions.
Best regards,
Buuks.co.uk
Poor communication
Poor communication! Automatically sign you up to have a membership when it doesn’t give you a clear option to select the none membership and then charge you £15 a month! Don’t get back to you when emailing or if they do it’s in a different language! Appalling!!!
12 January 2023
Unprompted review
Reply from Buuks UK
Hi Soraya,
Unfortunately, we have not been able to find you in our system as you have not provided any information when you made this review.
We are really sorry to hear that you have not been aware of the membership we have when choosing to shop at our member price, as well as actively accepting our membership terms before the purchase can go through at the member price.
We also offer a normal price if you don't want a membership.
When you email us at info@buuks.co.uk, you will always receive a reply in English.
Feel free to contact us at info@buuks.co.uk or +44 203 514 8531 if you have any further questions.
Best regards,
Buuks.co.uk
Didn’t get the product advertised
11 January 2023
Reply from Buuks UK
Hi Emma-Kay,
We see that we have been in contact with you via email, where we are waiting to receive a reply from you.
We are very sorry to hear that you have not received the correct product as shown on the website.
We have tried to find a solution together over email, but we are awaiting a response from you so that we can resolve this.
Please feel free to reply to our email so we can find the best solution.
Best regards,
Buuks.co.uk
Even when ordered on New years day the…
Even when ordered on New years day the the service was superb
1 January 2023
Reply from Buuks UK
Hi Michael,
Thank you very much for your nice review, with the 5 nice stars ⭐⭐⭐⭐⭐
We are very happy to hear that you have found our service to be great when you have shopped with us 😍
We hope to see you again 🙌
Best regards,
Buuks.co.uk
£9.99 'membership' fee taken from my account
I registered for an account and membership in November, £15 fee was taken from my bank account on 30th November 2022, I sent an email to cancel this membership on the 28th November this was confirmed and I was informed that I could take advantage of the membership for the month that I had paid for. I placed two orders, payment taken from my account on 30th November and 7th December, this is well within the membership period. I have since made no other purchases. On 9th January 2023, a payment of £9.99 was taken from my account, this clearly should not have been taken, and although I have emailed and explained several times, they are so far refusing to refund the £9.99. I should have followed the advice on here, very poor customer service.
9 January 2023
Unprompted review
Reply from Buuks UK
Hi, May,
Unfortunately, we have not been able to find you in our system as you have not provided any information.
We are very sorry to hear that you have been charged for the membership which has been cancelled. We would be very happy to investigate this further as you should obviously not be charged for a membership after your membership has been terminated.
Unfortunately, we do not handle cases here at Trust Pilot.
We hope and look forward to hearing from you at info@buuks.co.uk or +44 203 514 8531 - so we can investigate this further and find the best solution.
Best regards,
Buuks.co.uk
Avoid this company
The same as other reviews I bought a jigsaw for £10 and was automatically put on a monthly subscription.
So far I’ve paid £30 for it after checking my bank statement.
No one mentioned a membership which I have now cancelled.
I’ve tried to phone customer service but the number does not exist, and apparently they’re also off line.
I’m not good sighted so didn’t see the small print about the membership, common curtesy with an email should have been sent instead of helping themselves to £15 a month out of my account without being notified first.
I’m absolutely furious with this scamming company and not being able to contact them proves it.
9 January 2023
Unprompted review
Reply from Buuks UK
Hi Elizabeth,
We are very sorry that you have not provided any information when you made this review, as unfortunately we have not been able to find you in our system.
We are really sorry to hear that you have not been aware of our membership which is when you choose to shop at our members price.
You can find information about our membership on the front page of Buuks.co.uk, on each product page, in the check-out, and in our membership terms, which must be accepted for the order to be completed. Furthermore, we provide information about the membership on the order confirmation that you receive by email.
If you have any questions or comments please contact us at info@buuks.co.uk or call us at + 44 203 514 8531.
Regards
Buuks.co.uk
Total scam of a company do not use will…
Total scam of a company do not use will unwittingly subscribe you to a £15 a month membership .
13 December 2022
Unprompted review
Reply from Buuks UK
Hi, Calvin,
Unfortunately, we have not been able to find you in our system as you have not provided any information.
When shopping with us, you can choose whether you want to shop at our member price with a membership or at our normal price, without a membership.
The membership is disclosed throughout your purchase, as well as you must actively accept our membership terms before the purchase can go through.
Please feel free to contact us at info@buuks.co.uk or +44 203 514 8531 if you have any further questions.
Best regards,
Buuks.co.uk
Not good
Not good. Ordered a book and it did not mention subscription. Did in email after purchase. Not right and this company should be banned. I have emailed to cancel a subscription I knew nothing about. I “ joined” as I thought you had to join site to purchase the book. It’s a con.
8 January 2023
Unprompted review
Reply from Buuks UK
Hi Moira,
Unfortunately, we have not been able to find you in our system, as you have not provided any information.
We are very sorry to hear that you have not paid attention to the membership, as you have shopped at the member's price.
We provide information about the membership throughout your purchase at the member's price, and you must actively accept the member's conditions before the purchase can go through to the member's price.
You can always choose to shop at our normal price if you do not want a membership.
Please feel free to contact us at info@buuks.co.uk or +44 203 514 8531 if you have any further questions.
Best Regards,
Buuks.co.uk
BEWARE SCAM STEALTH SUBSCRIPTION CHARGE SCAM
This company was taking a monthly £15 subscription from me without my knowledge or consent.
They have replied below that they do not have my information which is a lie. I have bought books occasionally from this site and others but this site applied a stealth subscription charge that I did not have knowledge of or consent to. Only by checking my bank statement in the new year was I able to see what they were doing.
Very sneaky and unethical business practice. BEWARE OF THIS COMPANY.
7 January 2023
Unprompted review
Reply from Buuks UK
Hi Steven,
Unfortunately, we have not been able to find you in our system as you have not provided any information.
We are very sorry to hear that you have not been aware of the membership as it has been traded at the members price.
Membership is disclosed throughout one's purchase at the member price, as well as one must actively accept the membership terms before the purchase can go through at the member price.
If you do not want a membership you can always shop at our normal price, which is without a membership.
Feel free to contact us at info@buuks.co.uk or +44 203 514 8531 if you have any further questions.
Best regards,
Buuks.co.uk
£45 taken from my account!
I purchased a £4 book from this site and since is has taken £45 from my account (3 lots of £15). I did not knowingly sign up to any membership with them. I regret ever going on their site and they are clearly very sneaky about tricking customers in to signing up to memberships so they can steal directly from their bank account. I see from these reviews that I am not the only victim of this.
3 November 2022
Unprompted review
Reply from Buuks UK
Hi Richard,
Unfortunately we have not been able to find you in our system as you have not provided any information when you made this review.
We are really sorry to hear that you were not aware of our membership, which is when you choose to shop at our members price.
The membership is disclosed throughout one's purchase, as well as one must actively accept the membership terms before the purchase can go through at the member price.
If you do not want a membership, you can always choose to shop at our normal price, which is without a membership.
Please feel free to contact us at info@buuks.co.uk or +44 203 514 8531 if you have any further questions.
Best regards,
Buuks.co.uk
I have noticed this site has taken 2…
I have noticed this site has taken 2 payments out of my account 1 in Dec and 1 in January and I have not received anything from them. I would like you to credit my account and get in contact:
4 January 2023
Unprompted review
Reply from Buuks UK
Hi Claire,
We are sorry to receive this review - you have provided no information so we cannot investigate further.
We are a book club as we state and you pay for this once a month. Perhaps that could be for what you are charged if you have not stopped your membership.
Please feel free to contact us at info@buuks.co.uk and we will be happy to assist you.
Have a pleasant day
Best regards
Buuks.uk
Still havent received my order that I…
Still havent received my order that I placed 16/12/22
4 January 2023
Reply from Buuks UK
Hi Chloe,
We do not process cases here on trustpilot, we are therefore sorry to receive this review.
We see that your order was dispatched on 17.12.2022 - So if you have experienced any problems with this delivery, please contact us on email info@buuks.co.uk and we will be happy to help.
Have a pleasant day.
Best regards
Buuk.uk
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