Buy&Ship Reviews 

1,337
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 163 reviews, reviewers had a great experience with this company. Customers frequently appreciate the ability to purchase products unavailable locally, highlighting the service's effectiveness in sourcing items internationally. Many commend the smooth and efficient overall process, from easy website usage to detailed shipping updates. Customer service is often praised for being responsive, helpful, and quick to address concerns. However, some customers noted concerns regarding delivery times, wishing for faster shipping and quicker warehouse processing. A small portion of people felt customer service could be slow and unhelpful, especially with complex issues, sometimes providing generic responses. Additionally, a few reviewers reported issues with packages, including items being lost or difficulties with the final delivery contractor.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising the smooth and efficient... See more

Service

Consumers find service to be ambiguous, with many praising the helpful staff and efficient, affordable... See more

Product

People report ambiguous experiences with product, with some customers expressing satisfaction with receiving... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers expressing significant... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I made a purchase from Korea and it suppose to be shipped to Singapore. However, I used the wrong Buy&Ship platform and the item will be shipped to Hong Kong instead. I realised it and informed Buy&Sh... See more

Rated 4 out of 5 stars

What’s great is that the product I bought isn’t sold in my country. The waiting time was quite long since it came from far away, but it was worth it. The price isn’t really the issue here, as it becom... See more

Rated 4 out of 5 stars

Fast processing when product arrive in warehouse. One feedback is that if the company can consider forwarding service directly from the warehouse instead of going through HK as it lengthens the time... See more

Rated 4 out of 5 stars

Easy interface, dummy-proof and a good way to ship products from overseas to Singapore or to other countries. Only thing is to ALWAYS CHECK your weight, they almost overcharge me with 5kg or some... See more


Company details

  1. Courier and Delivery Service

Written by the company

Buy&Ship is your trusted partner in unlocking a world of exclusive products and unbeatable savings. Our virtual shopping assistant solves common international shopping problems—such as checkout errors, payment issues, and signup troubles. Expand your reach with our network of virtual addresses in 12 countries, enhanced by package consolidation services for affordable global shipping. Trusted by 2M+ users, we make it easy to buy from 50,000+ overseas platforms across Asia, America, and Europe. With Buy&Ship, the world’s best products are just a few clicks away!


Contact info

4.1

Great

TrustScore 4 out of 5

1k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 48% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(1,337)

203 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

BuyandShip

I have shopped on overseas sites on numerous occasions, and shipped through BuyandShip… notifications on delivery, receipts, transitions and delivery to my home are timely and issues are addressed promptly within 24 hours max. Fees and charges are reasonable and items are delivered well packed and in its original packaging (e.g. Amazon packages). I will use BuyandShip going forward.

22 July 2026
Rated 1 out of 5 stars

BnS denied responsibility losing my package

I still couldn’t get over how BnS lost my package and denied responsibility. They explained to me, but with conflicting explanations that didn’t add up the reasonability. It is not rocket science - USPS tracking says my package arrived at BnS Portland Warehouse, but BnS claimed didn’t.

22 July 2026
Rated 4 out of 5 stars

Around the world shopaholic

I just love that I get to shop from almost all around the world with reasonable shipping rates. Very convenient and apps are somewhat user friendly. The downside is the shipping time frame. Sometimes it takes very long to even depart from the origin warehouse eventhough the parcel has reached there quite a while. Other than that, I am okay with the packaging and so far never missed an item in my parcels.

22 July 2026
Rated 5 out of 5 stars

Great Experience So Far

I have been using Buy&Ship for about 3 months. So far the service has been excellent. The shipping time and cost are reasonable, and the customer service was very helpful.

14 July 2026
Rated 5 out of 5 stars

Great service

Great service, easy to use and prompt customer service! No issues with using them so far, great app as well.

13 July 2026
Rated 5 out of 5 stars

Five Years of Trust – My Honest Experience with BuyandShip

I've been using BuyandShip for more than five years, and it has consistently been my preferred international shipping service. Throughout that time, they've proven to be reliable, professional, and trustworthy. Their shipment consolidation service also helps save on shipping costs without compromising reliability. If you're looking for a shipping service with a proven track record, transparent processes, and consistent reliability, BuyandShip is definitely worth considering.

20 July 2026
Buy&Ship logo

Reply from Buy&Ship

Hi Jason,

Thank you so much for your kind words and continued trust over the past five years. We’re delighted to hear that our service has been reliable and helpful for your shopping needs. We truly appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Extremely reliable service

Extremely reliable service
Long-time user of BuyAndShip service, they have been consistent so far with zero issues from their end.
The only honest downside I can think of is that they can take a bit of time, but if time is not an issue, they are always reliable in my opinion. I feel like not many people leave positive reviews about BnS enough, so I may as well contribute this to provide some levels of reassurance.
Highly recommend people to give them a try (:

17 July 2026

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