Buy&Ship Reviews 

1,551
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 350 reviews, reviewers had a great experience with this company. Customers frequently praise the proxy buying platform, explaining that it makes shopping from international stores smooth and straightforward. Consumers often mention that parcels are securely packed and arrive safely, offering a great way to access items otherwise unavailable locally. Some reviewers were not happy with the prolonged transit times and occasional delays experienced during the shipping process. Other consumers also felt that customer support could be improved, noting that response times were occasionally slow when resolving issues. A few people mentioned encountering difficulties with tracking updates or receiving unhelpful replies from support agents.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, experiencing a mix of fast shipping times and affordable... See more

Service

People report positive experiences with service, highlighting reliable, hassle-free purchases and accessible... See more

User experience

Reviewers mention positive feedback about user experience, noting that the process is very straightforward... See more

Product

Clients share ambiguous opinions on product experiences, highlighting a wide range of differing outcomes. For... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While many reviewers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was okay. Japan side receipient was fast, however the transit time to HK before I could process any combination is just an additional step. The shipping tracking was not too detailed, which I w... See more

Rated 4 out of 5 stars

I just love that I get to shop from almost all around the world with reasonable shipping rates. Very convenient and apps are somewhat user friendly. The downside is the shipping time frame. Sometimes... See more

Rated 5 out of 5 stars

Always peace of mind d using buy and ship services. Its a pity the Thailand warehouse will be closed soon. Will be good if your company can consider continue the service for Thailand as there aren't m... See more

Rated 5 out of 5 stars

Uncomplicated website, good tracking service, pricing is acceptable - able to save some money on direct international shipping to Singapore. Speed of delivery will take some time as packages get dir... See more


Company details

  1. Courier and Delivery Service

Written by the company

Buy&Ship is your trusted partner in unlocking a world of exclusive products and unbeatable savings. Our virtual shopping assistant solves common international shopping problems—such as checkout errors, payment issues, and signup troubles. Expand your reach with our network of virtual addresses in 12 countries, enhanced by package consolidation services for affordable global shipping. Trusted by 2M+ users, we make it easy to buy from 50,000+ overseas platforms across Asia, America, and Europe. With Buy&Ship, the world’s best products are just a few clicks away!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 36% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,551)

375 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible

Terrible. My advice is if anyone wants to get a forwarding service, make sure the warehouse is not in Hong Kong. All logistic services there suck.

31 August 2026
Unprompted review
Buy&Ship logo

Reply from Buy&Ship

Hi Josh,

Thank you very much for sharing your feedback. We are truly sorry that your experience did not go as smoothly as we had hoped.

As all of our parcels are transported by air, perfumes are classified as flammable items and are strictly prohibited on flights. For this reason, they are included on our prohibited-items list. You may view the full list here: https://www.buyandship.com.my/shipping/restrictions/#all.

We are committed to assisting you in handling the item with the options available to us. Your shipping fee has also been refunded.

Please do not hesitate to contact us if there is anything else we can assist you with. Thank you once again for your patience and understanding.

Rated 5 out of 5 stars

Recommend!

Clear structure in how it works. Upfront fees. Tracking progress of shipment was really good, delivery time frame from US was faster than expected.

14 August 2026
Rated 5 out of 5 stars

Thanks to Buy&Ship

Thanks to Buy&Ship! So glad I found your service. Now I can buy my Zumba wear from the US with complete peace of mind. Truly easy, hassle-free, and trusted!

18 August 2026

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