Buy&Ship Reviews 

1,352
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 216 reviews, reviewers had a great experience with this company. Many customers appreciate the ability to purchase unique products from around the world that are not available locally, often highlighting reasonable shipping rates and effective consolidation services. The service is frequently described as reliable, professional, and trustworthy, with many noting smooth processes and safe delivery of items. People often praise the customer service for being responsive, helpful, and prompt in addressing concerns. However, some customers also noted that delivery times can be lengthy, with packages sometimes taking a long time to depart from warehouses or requiring shipment via Hong Kong first. A few other people also felt that customer service could be slow and unresponsive, sometimes providing conflicting information or shifting blame. Additionally, a few reviewers reported issues with lost packages or shipments that went missing for extended periods.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, with some customers praising the timely updates,... See more

Service

Users describe ambiguous interactions with service, with many reviewers praising its reliability, efficiency,... See more

Product

Clients share ambiguous opinions on product, with some reviewers praising the service as the "best buy and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising prompt and... See more

Response time

Consumers find response times to be ambiguous, with many reviewers expressing frustration over slow and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I just love that I get to shop from almost all around the world with reasonable shipping rates. Very convenient and apps are somewhat user friendly. The downside is the shipping time frame. Sometimes... See more

Rated 4 out of 5 stars

What’s great is that the product I bought isn’t sold in my country. The waiting time was quite long since it came from far away, but it was worth it. The price isn’t really the issue here, as it becom... See more

Rated 4 out of 5 stars

I made a purchase from Korea and it suppose to be shipped to Singapore. However, I used the wrong Buy&Ship platform and the item will be shipped to Hong Kong instead. I realised it and informed Buy&Sh... See more

Rated 4 out of 5 stars

Fast processing when product arrive in warehouse. One feedback is that if the company can consider forwarding service directly from the warehouse instead of going through HK as it lengthens the time... See more


Company details

  1. Courier and Delivery Service

Written by the company

Buy&Ship is your trusted partner in unlocking a world of exclusive products and unbeatable savings. Our virtual shopping assistant solves common international shopping problems—such as checkout errors, payment issues, and signup troubles. Expand your reach with our network of virtual addresses in 12 countries, enhanced by package consolidation services for affordable global shipping. Trusted by 2M+ users, we make it easy to buy from 50,000+ overseas platforms across Asia, America, and Europe. With Buy&Ship, the world’s best products are just a few clicks away!


Contact info

4.1

Great

TrustScore 4 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(1,352)

183 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Buy&Ship review

I love the coupons and the way everything can be done smoothly without any hassle. However what I feel can be improved is reducing delivery times and having more discounts/coupons for proxy orders.

8 July 2026
Rated 5 out of 5 stars

Package arrived safely.

Package arrived safely.
There are no hidden fees.
However, the time taken for delivery is more than 2 weeks from the time the package arrived at theoverseas warehouse.

15 July 2026
Rated 1 out of 5 stars

Unhelpful Staff with improper stock taking practice

I am extremely disappointed with the service. My item has gone missing, yet there has been little effort to assist in tracing it. Instead of investigating the issue, I was asked to check for signed delivery documents, even though there were no staff on duty to receive and sign for the delivery at the time.

This response is unacceptable and demonstrates a lack of accountability. I expect a proper investigation into the missing item and a prompt resolution to this matter.

8 July 2026
Rated 5 out of 5 stars

The Best All-in-One Global Shopping Proxy & Forwarder

Buy&Ship has been my go-to service for international orders. Here is why:

- Great Proxy Purchase: Easy buying experience across multiple supported countries.

- Responsive CS: Support chat is fast and answers queries right away.

- Speedy Shipping: Fast delivery with no unnecessary delays.

- Free Storage: 30 days of free centralized storage makes consolidation stress-free.

- Transparent Pricing: Duty and taxes are included in one flat delivery rate—no hidden surprises!

17 July 2026
Rated 5 out of 5 stars

Thank you for making international shopping more accessible

I’ve been using buyandship for a few years now and I think the user experience has improved significantly over the years. It has become easier to declare shipments.

When an undeclared shipment arrived it now includes the shipping number which makes it easier to quickly do the declarations. I do not need to dig through my emails and find which shipment this is from.

What I appreciate most is the repacking of items into smaller box which makes the shipping cheaper for us.

And the shipment to Singapore is generally pretty fast. Thank you!

8 July 2026
Rated 3 out of 5 stars

Poor experience with end courier.

Your end delivery contractor didnt fulfill the delivery obligation; I was made to walk over 300m away to fetch the parcel (a big one, containing a bicycle frame, fork & handlebar) behind a building located next to my delivery address, at around 2.30pm noon. Initially he texted me the day before but failed to deliver, and I had to text him after office hours to ask whether he was coming over, and rescheduled for the day the delivery took place.

10 July 2026
Rated 5 out of 5 stars

This is the best courier service I've…

This is the best courier service I've used so far. It's very convenient to send parcels to their warehouse, and the shipping costs are very reasonable. I highly recommend their service.

13 July 2026
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Reply from Buy&Ship

Hi Phyu Mar,

Thank you so much for taking the time to share your kind review. We’re delighted to know you had a great experience, and your feedback means a lot to our team. We look forward to serving you again soon.

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