I made a purchase from Korea and it suppose to be shipped to Singapore. However, I used the wrong Buy&Ship platform and the item will be shipped to Hong Kong instead. I realised it and informed Buy&Sh... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What’s great is that the product I bought isn’t sold in my country. The waiting time was quite long since it came from far away, but it was worth it. The price isn’t really the issue here, as it becom... See more
Fast processing when product arrive in warehouse. One feedback is that if the company can consider forwarding service directly from the warehouse instead of going through HK as it lengthens the time... See more
Easy interface, dummy-proof and a good way to ship products from overseas to Singapore or to other countries. Only thing is to ALWAYS CHECK your weight, they almost overcharge me with 5kg or some... See more
Company details
Written by the company
Buy&Ship is your trusted partner in unlocking a world of exclusive products and unbeatable savings. Our virtual shopping assistant solves common international shopping problems—such as checkout errors, payment issues, and signup troubles. Expand your reach with our network of virtual addresses in 12 countries, enhanced by package consolidation services for affordable global shipping. Trusted by 2M+ users, we make it easy to buy from 50,000+ overseas platforms across Asia, America, and Europe. With Buy&Ship, the world’s best products are just a few clicks away!
Contact info
Cheung Sha Wan, Kowloon, Hong Kong
- support@buyandship.today
- buyandship.today
4.1
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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First time buyer
First time buyer, fully satisfied and smooth. Will buy again using buy n ship.
9 July 2026
it was fast.
8 July 2026
Buy&Ship overall Experience.
The application to manage the shipping is awesome and easy to use. The customer service is great and always fast in response. The tracking and delivery process is also super efficient which makes the overall experience with buy&ship very pleasant. Surely will use them for more shipments in the future.
9 July 2026
Reply from Buy&Ship
Hi Varan,
Thank you so much for taking the time to share your kind review. We’re delighted to know you had a great experience, and your feedback means a lot to our team. We look forward to serving you again soon.
Several times in these few months
Several times in these few months, I have already shared a few posts on the Facebook BNS Group about what I bought, but I still have not received the credit rewards. I am not that very satisfied with it. I only got a small amount of credit from the Buyholic sharing profile.
9 July 2026
Reply from Buy&Ship
Hi Chern Yee,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience.
After reviewing your case with our team, we found that a few of your posts were rejected because they did not fully meet the posting guidelines, and the “suggested revisions” provided by our group admin may have been missed.
We truly appreciate your continued support, so we’re happy to make a one-time exception. Kindly repost the content for the four orders following the correct format. Once the posts are successfully published, we will credit the corresponding points to your account.
For future posts, we kindly recommend that you check your post status regularly and make any required amendments promptly. To review your post status and admin feedback, please follow the steps below:
1. Go to the Facebook group
2. Click the three dots at the top of the group page
3. Select “Manage your content”
4. Click “See details” to review feedback and edit your post accordingly
Additionally, please note that your member ID is publicly visible as your username on Trustpilot. You may want to edit it to help safeguard your account from possible misuse.
Thank you for your understanding. Please feel free to reach out if you need any assistance.
Great shipping company
Great shipping company, hope the whole process of shipping could be faster tho
9 July 2026
Best I’ve used
The app provides more information than other services. The logistics process is clear and regularly updated.
8 July 2026
Hassle-free shipping service
Used the shipping service and it was hassle-free. Price is reasonable too.
8 July 2026
Reliable
Delivery and auto communication can be slow.
Customer svc very responsive and efficient.
8 July 2026
Made a proxy order recently from a…
Made a proxy order recently from a Japanese site. Process was seamless. They confirmed they can place the order, made payment. And about a week later received it! Good job!
8 July 2026
Great experience so far.
8 July 2026
Reply from Buy&Ship
Hi Jone,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience.
According to our records, the “Delivered Duty Unpaid” (DDU) option was selected at checkout. We also offer a “Delivered Duty Paid” (DDP) option, and the differences between these shipping methods are outlined on the Pricing tab for your reference.
With the DDU option, any import duties or taxes are determined and collected directly by local customs upon delivery. This means the additional payment you encountered was charged by Malaysia Customs, rather than by our company.
We understand this may be frustrating. For your reference, items purchased online and shipped to Malaysia with a value of RM500 or less (excluding shipping costs) are generally subject to a flat 10% sales tax. If you have further concerns about these charges, we recommend reaching out to your local customs authority for clarification.
Please let us know if there’s anything else we can assist you with—we’re happy to help.
Thank you for your understanding.
Deliver service is good
8 July 2026
Buy&Ship, Bet&Skip.
Poor experience.
Buy&Ship remains as the low cost package forwarder and proxy services in general. This comes with it's own issues, essentially you pay for what you get.
For customer support, it is essentially non-existent. Live chats left without agent or human reply for weeks, official emails completely ignored or unread. If you have an issue with purchases or deliveries, you literally cannot contact them for replies beyond its' chatbot.
For proxy and forwarding, inflated, misleading and possibly fraudulent prices. From my experience, the buy-for-you proxy service uses a form of automatic detection that often misinterprets many items as prohibited or inappropriate, which limits the items available to you. The system or human agent behind-the-scenes often charge you with an additional local delivery charge for no reason despite the seller stating that delivery is covered on their behalf.
For deliveries, delays and rough treatment.
Buy&Ship has some of the worst shipment treatment I have ever seen. Cheating out on items that are fragile, opting for plastic bags instead of boxes unless you pay for an additional price. The item delivery also takes on average 2 to 3 weeks to arrive with no option to expedite or choose supporting couriers. This process left me wondering whether my package had gone missing.
To summarize, you are paying for a service that is 50% cheaper than most proxies for the most bottom-line service ever. From fraudulent price charges on delivery to terrible consolidation, all in one package.
The sole reason for the two stars is that my package arrived with goods intact, but you might not be as lucky.
5 June 2026
Unprompted review
Reply from Buy&Ship
Hi Lyrica,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration caused by your experience.
At the moment, we are unable to locate your case in our customer service system. Could you please provide your order number, regardless of whether it was placed through a proxy or forwarding service? As your location is listed as the United States on Trustpilot—where we currently do not support import services—it is difficult for us to identify the correct region and case without additional details.
Regarding the proxy handling fee, the charges are displayed before you proceed with payment. If the fees do not meet your expectations, you may choose not to complete the purchase.
For shipping, all pricing details are available on our website under the “Pricing” section. To assist you further, please send your order number and registered email address to support@buyandship.today. We’d be happy to help resolve the issue.
Thank you for your patience and understanding.
Horrible experience…
I had a very disappointing experience with Buyandship. My package was flagged for unusually high taxes, so the overseas warehouse initially refused to accept it — which I understood. I paid the high fee so their warehouse could collect my parcel, but after payment they still refused to collect it with no clear explanation. I reached out multiple times, and instead of resolving the issue internally their customer service kept shifting blame to the sender and the courier and repeatedly told me to contact them. This back-and-forth happened 3–4 times with no progress. There’s no phone number to call, responses were slow, and agents were unhelpful and evasive. It’s been 1.5 months and I still haven’t received my package (I’ve paid a total of US$100). I’d had good experiences with them before, but I will not use Buyandship EVER again.
23 June 2026
Unprompted review
Reply from Buy&Ship
Hi JC,
We sincerely apologize for the inconvenience and would like to explain the situation in more detail.
The higher-than-usual tax was due to cross-border shipping into the US. Based on the waybill information from UPS, the sender's location was listed as Canada — which typically results in import duties. To avoid this in the future, we'd highly recommend using our Canada warehouse, as it's better suited for shipments originating from there.
According to UPS tracking records, the first delivery attempt was made on 3 June, and it appears the import taxes were paid on 12 June. We believe the $12 COD charge may have been related to this delay. Please note that none of our warehouses support COD parcels, so this charge would have come from the carrier directly.
As for the lost parcel, it looks like an investigation case was opened with UPS in 18 June. On 23 June, the tracking was updated with the following message: "A claim has been issued to the sender for your parcel. Please contact the sender for more information." This means UPS has officially issued a claim to the seller on your behalf.
At this point, we'd recommend reaching out to the seller directly to request a refund or resolution. Going forward, it's also worth checking the seller's shipping location before purchasing to help avoid unexpected taxes or shipping complications.
Thank you so much for your patience and understanding. Please don't hesitate to reach out if you have any further questions — we're always happy to help!
Worse customer service ever
I have been using Buy&Ship for a while now and I have submitted a Help to buy request under request no. P003147207 few months back in February 2026 during the sales period with a discount price and the pre-order item will required 2-3 months to be ship. And after close to 3 months I have wrote in again to enquire about my order and I was being informed that my order was cancelled due to there was an issue with the warehouse address.
And instead of notifying this issue few months back earlier I realize they didn’t even do any follow up with seller to resolve the address matter. Yet I have to write in to get them to check with seller.
And because of this I had experienced a huge lost of my time for 3 months of waiting without being notify by buy&ship and they only offer me a 35 credits and a full refund after I was being inform that they can’t absorb the price difference from my lost if I will to choose to reorder again.
As a customer who had put our trust in their service, I felt like they are not even taking any responsible for their mistake and they just simply wanna brush me off with a non solution offer as a service recovery.
And I also being told that there will be no further negotiations on this. I must say this is truly disappointing with customer service.
If you ever wanna use a warehouse for shipment you might wanna consider other platforms than Buy&Ship. Believe me do not put your faith in their service they will not bother to look into the issue and instead they just wanna push the blame to their customer or seller.
22 May 2026
Unprompted review
Reply from Buy&Ship
Dear Shayne,
Thank you for your feedback.
We would like to sincerely apologize and take full responsibility for our mistake. The cancellation of your order resulted from our team’s failure to follow up on the address issue in a timely manner since February. We fully understand that this experience has been both frustrating and unfair to you.
We escalated your case for review, and we recognize that a refund and points alone cannot make up for the many months you have spent waiting, nor for the increase in the item’s price.
To take proper responsibility for our oversight, we has approved a full service recovery. We will absorb the entire price difference and purchase the item for you at the current price. You will not be required to make any additional top-ups or payments. We will also handle the transaction on our end and closely monitor the order with the seller from start to finish to help ensure smooth shipment.
Please let us know if this arrangement is acceptable to you. Once we receive your confirmation, we will proceed with the purchase and update you with the new order details.
We are truly sorry for the inconvenience we have caused.
Buyandship review
I have been a buyandship user for 4 years. The delivery time is a bit slow i just hope they will improve it. Other than that, I always receive my items in good condition, and customer support seems to know what they are doing as they answered all my questions.
14 April 2026
Unprompted review
Reliable shipping and understanding customer service
I’ve been using Buyandship for a while now, and their shipping service has consistently been stable and dependable. Recently, I accidentally bought a prohibited item, which I know can be a hassle to deal with. However, the Buyandship Customer Service team handled it professionally and did everything they could to assist me. I really appreciate their patience and understanding. Will definitely continue using their service.
14 May 2026
Unprompted review
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