Buy&Ship Reviews 

Not recommend

Poor experience.
Buy&Ship remains as the low cost package forwarder and proxy services in general. This comes with it's own issues, essentially you pay for what you get.

For customer support, it is essentially non-existent. Live chats left without agent or human reply for weeks, official emails completely ignored or unread. If you have an issue with purchases or deliveries, you literally cannot contact them for replies beyond its' chatbot.

For proxy and forwarding, inflated, misleading and possibly fraudulent prices. From my experience, the buy-for-you proxy service uses a form of automatic detection that often misinterprets many items as prohibited or inappropriate, which limits the items available to you. The system or human agent behind-the-scenes often charge you with an additional local delivery charge for no reason despite the seller stating that delivery is covered on their behalf.

For deliveries, delays and rough treatment.
Buy&Ship has some of the worst shipment treatment I have ever seen. Cheating out on items that are fragile, opting for plastic bags instead of boxes unless you pay for an additional price. The item delivery also takes on average 2 to 3 weeks to arrive with no option to expedite or choose supporting couriers. This process left me wondering whether my package had gone missing.

To summarize, you are paying for a service that is 50% cheaper than most proxies for the most bottom-line service ever. From fraudulent price charges on delivery to terrible consolidation, all in one package.

The sole reason for the two stars is that my package arrived with goods intact, but you might not be as lucky.

I had a very disappointing experience with Buyandship. My package was flagged for unusually high taxes, so the overseas warehouse initially refused to accept it — which I understood. I paid the high fee so their warehouse could collect my parcel, but after payment they still refused to collect it with no clear explanation. I reached out multiple times, and instead of resolving the issue internally their customer service kept shifting blame to the sender and the courier and repeatedly told me to contact them. This back-and-forth happened 3–4 times with no progress. There’s no phone number to call, responses were slow, and agents were unhelpful and evasive. It’s been 1.5 months and I still haven’t received my package (I’ve paid a total of US$100). I’d had good experiences with them before, but I will not use Buyandship EVER again.

I have been using Buy&Ship for a while now and I have submitted a Help to buy request under request no. P003147207 few months back in February 2026 during the sales period with a discount price and the pre-order item will required 2-3 months to be ship. And after close to 3 months I have wrote in again to enquire about my order and I was being informed that my order was cancelled due to there was an issue with the warehouse address.

And instead of notifying this issue few months back earlier I realize they didn’t even do any follow up with seller to resolve the address matter. Yet I have to write in to get them to check with seller.

And because of this I had experienced a huge lost of my time for 3 months of waiting without being notify by buy&ship and they only offer me a 35 credits and a full refund after I was being inform that they can’t absorb the price difference from my lost if I will to choose to reorder again.

As a customer who had put our trust in their service, I felt like they are not even taking any responsible for their mistake and they just simply wanna brush me off with a non solution offer as a service recovery.

And I also being told that there will be no further negotiations on this. I must say this is truly disappointing with customer service.

If you ever wanna use a warehouse for shipment you might wanna consider other platforms than Buy&Ship. Believe me do not put your faith in their service they will not bother to look into the issue and instead they just wanna push the blame to their customer or seller.

I have been a buyandship user for 4 years. The delivery time is a bit slow i just hope they will improve it. Other than that, I always receive my items in good condition, and customer support seems to know what they are doing as they answered all my questions.

I’ve been using Buyandship for a while now, and their shipping service has consistently been stable and dependable. Recently, I accidentally bought a prohibited item, which I know can be a hassle to deal with. However, the Buyandship Customer Service team handled it professionally and did everything they could to assist me. I really appreciate their patience and understanding. Will definitely continue using their service.

it is a scam company, the moment i paid for the item they will tell you that it is prohibited when the item is in china, you have to make an arrangement from hong kong, they will scam you for the shipping fee when nothing is shipped. Prohibited item should be returned back to seller and not ship from china to hong kong in the first place. Please do not get scam like me...go and read their review from the play store app, you will find many cases with 1 star

HORRIBLE HORRIBE WEBSITE TO SHIP YOUR ITEMS WITH, I SWEAR THIS IS THE BIGGEST REGRET OF MY LIFE. MY FIRST ORDER CAME IN WITH A BROKEN ITEM, THEIR CUSTOMER SERVICE IS THE WORST, AFTER WEEKS AND WEEKS OF EXCHANGING EMAILS THEY SETTLED THE REFUND, AND GUES WHERE? IN MY BUYANDSHIP ACCOUNT TO USE ON MY NEXT ORDER, GOD FORBIDS I USE THEIR SERVICES AGAIN. $40 WASTED

AND THE OTHER ORDER WHICH CONTAINS WALLFLOWER PLUGS FROM BBW WAS NOT BEING SHIPPED BECAUSE ITS PROHIBITED, THIS IS THE ONLY FORWARDING FREIGHT IVE USED WHICH PROHIBITS FRAGRANCES, I YOU WANT TOT ORDER PERFUMES AND COSMETICS OR ANY OTHER ITEMS PLEASE USE LBC SHIPPING CART INSTEAD. LBC SHIPPING CART IS WAY MORE CHEAPER FOR HEAVY AND BULK ITEMS. NEVER AGAIN WITH BUY AND SHIP

Absolutely unacceptable. I paid £40 for the delivery fee, and now it's already been 17 days since. They have an inconvenient broken system of having to send their items to Hong Kong first before shipping to elsewhere.
I paid immediately as the package arrived in Hong Kong, and yet my package just SAT there for 8 whole days before sending it over. My entire schedule was built around expecting to have it soon, and now my whole week is ruined because they used 'Despatched' as a placeholder for them lazing around and doing nothing. They are incompetent and taking ages. Customer service replies fast but doesn't clearly answer all questions directly. Buynship is a scam. Don't use it because it will just spend 50 days in a warehouse before they actually decide to ship it. Unacceptable! Slowest, most horrible delivery ever! Screw you BuynShip.

Transparent service, quick in responding to requests, and clear at every step. A very positive experience.

I used Buy&Ship to forward a parcel to the Philippines under Order #91933903. During the declaration process, I identified the contents as a fragile glass item. Buy&Ship’s system accepted the declaration, allowed the shipment to proceed, and charged me for Buy&Ship Plus.

When the parcel arrived, the fragile component was broken. I reported the damage immediately and provided the required details.

The issue was with how this was handled by support. The agent handling my case, Winter, repeatedly responded with template replies and stated that there would be “no compensation” because the item was fragile, without addressing the fact that it had been clearly declared and accepted at the time of purchase.

Only after escalation did Buy&Ship change their position. In a later response, they acknowledged that “this may not have been clear at the time of purchase” and offered a partial resolution: a refund of the Buy&Ship Plus fee and 30% of the shipping cost.

However, in the same resolution, Buy&Ship also stated that the refund would take “14–21 working days” to process, which is excessive given that the case has already been reviewed and resolved.

As a forewarning to other customers, be cautious when your case is handled at the initial support level. Based on my experience, responses may be limited to generic policy statements that do not fully address the specifics of your situation, and escalation may be required to reach a fair outcome.

While I acknowledge the eventual resolution, it required significant effort to get there, and the extended refund timeline adds further frustration.

Based on this experience, I do not recommend Buy&Ship.

I was supposed to receive my package on April 20, but due to what appears to be a system error on Buyandship’s side, my shipment was routed to the wrong location.

What’s frustrating is that instead of taking responsibility, their support team keeps blaming me for “entering the wrong address.” This is the same exact address I’ve used with them dozens of times without any issues. They can easily verify this in their own system, yet they continue to push the blame onto the customer.

To make things worse, the handling of my case has been very disappointing. The agent assigned to me, Winter, has been dismissive and unhelpful, repeatedly insisting that this was my fault instead of focusing on resolving the issue.

I also requested proof that they coordinated with their courier to correct the routing, but was told that this information is “company confidential.” That response alone shows a lack of transparency and accountability.

At this point:

My package is delayed because of their mistake
I am being blamed for something that is clearly not my fault
There is no clear resolution timeline being provided

If you are considering using Buyandship, be aware that when something goes wrong, getting proper support and accountability may be a challenge.

I hope management takes this seriously and improves both their system reliability and customer service approach.

I have to edit this since Buy&Ship is telling only half the story! Their service does take that long cos it’s they mixed the journey with non air mode of transport esp for parcels from Bangkok to Singapore via HKG!

Oh Jackie - I have 9 parcels - what you claimed below on “miscommunication” is the last 4 parcels! But how about the first 5 parcels?! They are still nowhere in sight and it’s been 19 days since they arrived in your warehouse in BKK!

It’s very very slow service! Omg 3 weeks and not a single sight on any of my parcels! My parcels arrived in BKK warehouse on 25th March and until now I am Still waiting!!!

How can parcels take 5 days to reach Hong Kong from Bangkok?! Mind you, this is not including the time in the BKK warehouse but after departing from Bangkok, it takes additional 5 days to reach their warehouse in hkg! That means they are taking the “scenic route” either traveling by truck or sea! Not air! And then it’s another long week from Hong Kong to Singapore! So in totality, it’s a 3 weeks wait before you even see anything! I won’t recommend to use them unless you are fine with 3 weeks long of wait! In this era, simple unacceptable! Stay away and use the normal courier!

Buy and Ship are extremely unreliable! They accepted my shipment of knives from Japan (Amazon) without telling me about the restrictions for the UK. Then they stopped it in Hong Kong without even notifying me that they would not deliver it to the final address. From there on – zero help, they do not provide clear information, they do not tell everything necessary at once.
I have to save myself and look for a way to transport it, and they continue to push me into an endless circle without a solution. A month of complete chaos! Do not trust them with anything!
Update to my previous review: Company replied but shifted focus from their delay/lack of communication to policy. The issue was poor service handling, not the restriction itself.

The service is overall ok if there are no problems. I am currently facing that one of the package that I requested to forward is missing over a month now. They still do not give any clear answers that where my package is, and they do not even response immediately. Please be careful when you use this forwarding company!!!!!

I’ve been using Buy&Ship for 2 years now, shipping via the US, Australia, UK and Italy warehouses. Always been a smooth process and avoids having to deal with customs and other shipping headaches.

Used the proxy shopping to purchase an item from Hong Kong. However no further update was given after weeks despite approaching the customer support for almost a month. Jackie will just reply that they have sent a reminder to the buying agent but weeks have passed no other update is given. Asked for refund but no reply was given. Please don’t use their service if you don’t want to lose your money

Update 23 Feb: Thanks for following up. Item has arrived warehouse. Waiting for it to be shipped