Buyback Surgeon Reviews 162

Great communication, honest and fast. We were not able to agree on a price but they sent my phone back without any issues. I would recommend this company.

A Big Thank You to the Company BuyBack Surgeon… It was my first time selling a electronic device to some gentlemen I do not know. People tend to be skeptical and go around. How is it that they pay so much? Street Values for my iPhone 15 Pro Max was nothing to nill. Better chance to keep it as a second device. I placed a order on December 11 and I took a few days to ship the iPhone, by December 31, my account was credited through a check through mail. Many merchants would not cash my check so I went to my Bank of America just to see that the next day I would be funded. I was never expecting $400 much less almost twice as that. Thank you team of isurgeon. You fellows made a day for me and my family. I have a Christmas Present for them…

Patient makes perfect… I did not chose extra fast service but I did cash out and big. On ebay some people pay $450 for a Iphone 15 pro max… this company rocks.

Give them a chance like I did as a first timer. Now I know where to go if there is a next time.

Couldn’t have been easier. Got a fair quote, sent in my phone, and got the quoted amount. What more could you ask for!

He is absolutely WONDERFUL to do business with! Very professional, VERY PROMPT! He took the time to see which option would work best for me and got me the most money! THANK YOU $

I decided to use buyback surgeons to sell my cell phone. Must say they are fast with replies back once you send and email. Fair price for your cell phone and fast payment.i will use again and recommend for friends to use. AAA+

All I read about this company was on the positive side so I decided to try them. At first I did not receive a response to my email but today great correspondence. My phone was not worth as much as I expected but it was a blessing to get something.

Always have a great experience with every order. Sara is always amazing and professional. They are always prompt and will go out of their way to help me. You can trust them also and that’s always a plus these days!

Fair and honest evaluation on the 3 phones ive sent in. Nice thing about this company is all the options of payments they offer. If your looking for a place to buy your cell phone look no further!

Disclaimer upfront: This review is based on my personal experience, it is meant to inform you about what I experienced with them, your actual experience may vary.

My offer number with this business is BBS44031.

The good:

Sarah communicated promptly throughout the transaction. When I requested to ship my device back, they did it promptly free of charge, the packing was very well done.

The bad:

I got a quote for my 15 PM for $921 in flawless condition. I bought the phone brand new 3 months ago, put in case in Day 1 also with a screen protector, there was no scratch or any visible marks on the phone. I sent in the phone, they wrote back stating I quote "yours has case wear/marks on the outside of the frame." I didn't think a rubber made case could put any permenant "wear/makrs" on a titanium frame, then they proceeded with a revised offer of $807, asked me if I would accept this revised offer. I declined the offer and requested the device to be shipped back. Sarah then responded stating I quote again "If there is another price you are seeing or anything I can check with Jason for you to get this purchased instead of returned." I declined to negotiate any offer other than the one I initially agreed on. They promtly mailed my device back. When I received my device, I thouroughly checked the device to find the wear/marks they claimed, but no luck, the device was and still is in flawless condition without any wear, mark or any visible damage.

My recommendation for you:

Read other reviews about this business, there are other people experienced the same thing where you get the initial quote then they later came back to you with a lower quote citing some kind of damage. I don't know how true other people's claims are about their devices' condition, didn't see their devices, don't know them, so can't judge. But I know the condition of my device. They lure you in with a higher initial quote only to offer you a lower offer once they have your device. Maybe they do have the highest initial offer on sellcell.com, but it doesn't matter since you don't get that price at the end. Read other buyers' review online before you trade in your device, there are buyers whose initial offer maybe little lower, but they honor their offers given that you accurately submitted your device condition. My experience with this buyer is that they find excuse to not give you the initial offer and negotiate the price with you after they get your device.

Update:

The owner called me soon after this review went live. He sounded that he really cares about my subpar experience with them and offered solutions to make my experience better. However I've already shipped the phone to another buyer. Like I mentioned initially in my review, this is meant for me to share my experience with this business and your experience may vary. I feel he showed that he cares about his business and want to find ways to make things right. For this reason and as I promised in the phone call, I would bump up the rating by 1 star for his effort and took the time calling me to figure out what exactly happened. I did not take any cash or cash equivalent offer to modify this review. The increase in rating is for his effort to make things right.

A few take aways I would like to share with you:

1. The biggest take away for me is that: You need to clean your phone thouroughly before sending it in to them. They will inspect your phone "as is". I got my phone back, there was dusts around the case opening at the bottom near the charging port and speakers. So they did not clean the phone for inspection, they will inspect it "as is" right out of the envelop. I expressed during the phone call that I would think you would clean it before inspection and if they had done that, they would agree that my phone was in flawless condition as I claimed it to be. When I got back the phone, I checked titanium band, the battery health and charging cycle as an attempt to know what they did during inspection, I saw dusts that accumulated from normal use near the bottom case openings, I took an alchol wipe to wipe them off. The charging cycle didn't increase and the battery health is at 100%, more importantly the IMEI and IMEI2 match with the original box. So they did send back the phone that I sent to them, but they did not clean the phone for inspection. It is your responsibility to do so. I don't necessarily agree with this, but now I know this is what they expect me to do. So, clean your phone before sending to them if you want the highest offer for your device.

2. This does not only apply to this buyer, but in general. You should take good pictures of your phone or even videos before sending it in, so you have evidence to back what you claim. I charge my phone exclusively via wireless charging. I didn't expect the dust that can be wiped off easily would lower the value. Again, now I know.

Let me start by saying this company was both patient and helpful they helped me to understand the difference between a locked and an unlocked phone they were also able to give me a very fair price for my phone but most importantly, is finding a company you can trust online

The process was really fast, excellent communication. Fast payment.

Fast prompt knowledgeable trust worthy open & honest service

RATS, nothing more from this weird industry...two weeks & I have not received back my phone or payment. This is my first and last try with this kind of online biz. So, my advice, do whatever you need to do with your local biz.

Great company to sell your phone and fast payment!!

Fast payment great management will use again !!!!!!

Buyback Surgeon was responsive and kept me in constant communications with updates concerning the device that I sent to them and where the status of the payment for the device stood.

This is my first-time using Buyback Surgeon for a broken device and the experience was so impressive that I will certainly use them again if the need ever arises. I almost never write reviews or recommend companies, but they've earned the highest review from me, and I am definitely going to recommend them to anyone who has a need for getting the most out of their devices. Thanks for a great experience!

First time selling my iPhone as I usually just pass them on to family and friends or trade in. I was obviously nervous but they were gracious and reasonable with the value and will be sending over the payment. The efficiency is amazing. I wish I knew about them before! Will not hesitate to recommend them to anyone and will use them again!

Excellent service. Highly recommend. Received full amount I was promised.

I have to say this is the best way to dispose of old cell phones. Went online and entered the information for my phone, immediately received an offer and a shipping label. Took my phone to the post office the next day. I checked the tracking on my phone to Learn. The package had been delivered the next business day and received my refund the following business day. The whole process took five days including weekends. The payment was for the full amount of what they had valued my phone. I am very pleased!

I choose this agent to sell my phone thru a website as they are offering the highest. once I sent my phone, my battery life was 88% and we had some hiccup re the condition, but Jason and Sarah were able to fix the issue and things worked out great at the end and I got paid with no problem. I recommend doing business with Jason.