Great quality product and good delivery service. I bought 2 of the 1200x600x9mm acoustic mats for a project to soundproof a wildlife camera trap. Not your usual building project but the requirement... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The insulation was exactly as described delivery promised to be in two days and it was think it was about 19-20 hrs. I found good comps to deal with 👍🏻
We bought some 12mm Acoustic mat and used it to deaden the noise from an air compressor which sits under our workbench. I cut a board to sit in front of it and stapled the mat to the board. It wo... See more
I ordered fifteen sheets of 25mm Celotex. 2 weren’t filled properly with foam. I rang the company who said they are normally checked before leaving the warehouse. They apologised and delivered two mor... See more
Company replied
Company details
- #18 of 28 best companies in Insulation Materials Shop
Written by the company
Welcome to BuyInsulation.co.uk, the leading independent North West distributor of Thermal and Acoustic Insulation, Fire Protection and Trace Heating. BuyInsulation specialise in the supply of all types of Insulation, Metal and Ancillaries related to the Industrial, HVAC, Marine and Acoustic markets, with competitive pricing combined with next-day delivery on stock items.
Contact info
Unit 1 Newstet Road, Knowsley Industrial Park, L33 7TJ, Liverpool, United Kingdom
- 03301336613
- sales@buyinsulation.co.uk
- buyinsulation.co.uk
4.6
Excellent
289 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Competitive prices
Competitive prices, website was easy to use, with lots of choice for my chosen product and very quick delivery.
Only slight negative was no communication in regards to the delivery date and just turned up with a bulk delivery.
Would still highly recommend them though.
6 November 2024
Unprompted review
Reply from Buy Insulation
Thank you Tom, we appreciate you taking the time to leave such a detailed review.
We are glad you found our prices competitive and our website easy to use, and pleased to know your order arrived quickly.
We appreciate your feedback about the delivery communication and will take this on board as we work to improve our service. Thank you for your recommendation, it is very much appreciated.
All the best,
Buy Insulation Customer Care team
All good but should have been told…
All good but should have been told about delivery date rather than a message from you saying we just tried to deliver your goods ( which was a pallet that was 8 foot high so even more reason to make sure someone was there) but no one was in , that’s because we did not know you were delivering
3 January 2025
Reply from Buy Insulation
Thank you for your feedback, Sean.
We are glad you were happy with your order overall but we do understand how important it is to know when a delivery is arriving, especially with larger items.
We are taking your comments on board as we continue to improve our delivery communications and processes. If you need anything else, please let us know.
Kind regards,
Buy Insulation Customer Care team
Website was easy to use and determine…
Website was easy to use and determine which product was required. From there, purchase, payment and delivery were all easy. Delivery was within the advised time line, even with it being Christmas
23 December 2024
Unprompted review
Reply from Buy Insulation
ChatGPT said:
Thank you, Ralph, for your wonderful feedback.
We are delighted you found the website easy to use and that your order arrived on time, especially during the busy Christmas period.
It is great to hear the whole process was smooth for you. If you need anything in future, we will be happy to help.
Best wishes,
Buy Insulation Customer Care team
Easy to order
Easy to order, quick delivery, competitive pricing and excellent comms!
16 December 2024
Unprompted review
Reply from Buy Insulation
Thank you for your review.
We are pleased to know you found the ordering process simple, the delivery quick and the prices competitive. It is also good to hear you were happy with our communication. We look forward to helping you again in the future.
Kind regards,
Buy Insulation Customer Care team
Reply from Buy Insulation
Thank you for your feedback Wayne.
We are glad you are happy with your knife set and its sharpness. If you need anything else, please feel free to get in touch.
Best wishes,
Buy Insulation Customer Care team
Great range of products and keen prices…
Great range of products and keen prices with fast delivery!
22 November 2024
Unprompted review
Reply from Buy Insulation
Thank you, Glynn, for your review.
We are pleased you were happy with the range of products, our prices and the speed of delivery. Your feedback means a lot and we hope to serve you again soon.
All the best,
Buy Insulation Customer Care team
Ordered the pipe lagging online
Ordered the pipe lagging online, wasn't sure if what I was ordering was correct so had a chat with the man , he told me what I needed, I ordered and it was down really quickly. Excellent service
15 November 2024
Unprompted review
Reply from Buy Insulation
Thank you, Leita, for sharing your experience.
We are glad our team could help you choose the right pipe lagging and that your order was sorted quickly. It is always our aim to make things as easy as possible for our customers. If you ever need further advice, just let us know.
Kind regards,
Buy Insulation Customer Care team
Does what it says on the tin
Really useful website t identify what's needed, buy the product, then get it delivered in reasonable time frame. Does what it says on the tin
20 November 2024
Unprompted review
Reply from Buy Insulation
Thank you, Amy, for your feedback.
It is great to know you found our website helpful and your order arrived just as expected. We are glad the whole process was straightforward for you. If you have any other needs or questions in future, we are always here to help.
Best wishes,
Buy Insulation Customer Care team
Reply from Buy Insulation
Hi Aleks, sorry to hear you aren't happy with the product. If you could please get in touch via sales@buyinsulation.co.uk so we can look into this further
Easy to order and delivered on time.
4 December 2024
Reply from Buy Insulation
Thank you, John, for taking the time to leave a review.
We are pleased everything went smoothly with your order and delivery. If you need anything else in the future, we will be happy to help.
All the best,
Buy Insulation Customer Care team
Fast deliveri and efficiently
Efficiently and quickly, and dedication to getting the best deliveri at the taim.
3 December 2024
Reply from Buy Insulation
Thank you Anatolie, for your review.
We are pleased you found our service efficient and your delivery quick. Your comments about our dedication mean a lot to the team. If we can help with anything else in the future, just let us know.
Kind regards,
Buy Insulation Customer Care team
Reply from Buy Insulation
Thank you, Chris, for your review. We are glad you were happy with the service and found the option to collect in Knowsley or have your order delivered useful. If you ever need anything else, just let us know.
All the best,
Buy Insulation Customer Care team
Problem sorted
Part of my order was missing however the problem was quickly and unquestioningly rectified. No hesitation in recommending this company. Not to be confused with other online companies with very similar names which I cannot vouch for
18 November 2024
Unprompted review
Reply from Buy Insulation
Thank you, Jimmy, for taking the time to leave your review.
We are sorry to hear there was an issue with your order, but pleased our team could sort it out for you quickly and without fuss. Your recommendation means a lot and we appreciate you pointing out the difference between us and other similar-sounding companies.
Best wishes,
Buy Insulation Customer Care team
Insulation for ageing conservatory.
I needed to insulate the roof of an ageing timber conservatory. Didn’t want to have to cut full size sheets. Buy Insulation advertised 600mm wide foil faced insulation panels which simplified the task. On line ordering was straightforward. Good price. Prompt courier delivery. A very good experience. Would recommend.
28 November 2024
Unprompted review
Reply from Buy Insulation
Thank you, Charles, for sharing your experience.
We are delighted our 600mm wide foil faced panels made your conservatory project simpler.
It is great to hear you found the online ordering easy and the delivery prompt. Your recommendation means a lot and we hope to help you again with future projects.
Best wishes,
Buy Insulation Customer Care team
all smooth transition and fast…
all smooth transition and fast delivery. over all all happy thank you
1 December 2024
Unprompted review
Reply from Buy Insulation
Thank you Zamir for your 5 stars!
We are glad everything went smoothly with your order and that you were happy with the fast delivery. If you need anything else in the future, we are always here to help.
Kind regards,
Buy Insulation Customer Care team
Delivery was exactly according to…
Delivery was exactly according to schedule. Insulation board was well priced and seems to be of good quality.
12 November 2024
Reply from Buy Insulation
Thank you Eirik for your feedback.
We are pleased your delivery arrived as scheduled and you are happy with both the price and the quality of the insulation board. If you need any further assistance, just let us know.
Best wishes,
Buy Insulation Customer Care team
Quick delivery and product as described
31 October 2024
Reply from Buy Insulation
Thank you Leka, for taking the time to share your feedback.
We are pleased to know your order arrived swiftly and matched your expectations. It is always good to hear when our service makes things easy for our customers. If you ever need advice or help in the future, just get in touch.
Best regards,
Buy Insulation Customer Care team
It arrived damaged
It arrived on a pallet with part black wrapping round it but at some stage it had straps round it that caused damage to the sheets of insulation not happy to have it delivered like that
11 November 2024
Reply from Buy Insulation
Thank you, David, for sharing your experience.
We are sorry to hear your order arrived with damage and for the disappointment this caused.
Your feedback is important and we are looking at how we can improve our packaging and delivery process to prevent this in future. If you would like to discuss this further or need support, please email us at sales@buyinsulation.co.uk and our team will be happy to help.
Kind regards,
Buy Insulation Customer Care team
Reply from Buy Insulation
Thank you for your feedback. We are pleased you were happy with the price and the service you received for your insulation knives. If you need anything else, we will be glad to assist.
Best wishes,
Buy Insulation Customer Care team
Really helpful support and items…
Really helpful support and items supplied quickly and well packaged
4 November 2024
Reply from Buy Insulation
Thank you for your review. We are glad you found our support helpful and your items arrived quickly and well packaged. It is always our aim to make things straightforward for our customers. If you need anything in the future, we are always here to help.
Kind regards,
Buy Insulation Customer Care team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.