Buy Kiwi Reviews 

107
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company. People frequently experience exceptionally fast delivery times and smooth, easy website navigation that makes the entire online ordering process an absolute breeze. Shoppers also deeply appreciate the remarkably broad selection of useful items available at very competitive and affordable prices for everyday household needs. Some reviewers were not happy with the overall quality, noting that certain items arrived completely faulty, broken, or simply did not function as expected. A few consumers additionally mentioned encountering quite frustrating issues regarding incorrect product sizing, missing components, or inadequate packaging during transit.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items like sturdy racks,... See more

Delivery service

Consumers find delivery service to be positive, highlighting exceptionally fast arrival times, helpful... See more

Quality

Users describe positive interactions with quality, noting that the items are well priced, sturdy as... See more

Price

Reviewers mention positive feedback about price, noting that items are much better priced than other... See more

Service

Customers had positive experiences with service, frequently highlighting fast responses, prompt order... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best online shop experience in a long time! My big order arrived 3 days after placing it, very impressed with careful packaging as it was an electric keyboard and extras. I opened straight away to che... See more

Rated 5 out of 5 stars

Love Buy Kiwi, we had brought things for our business through them, just recently, then we needed some other things for home, bar stools and toys, and because of the fast efficient service with the w... See more

Rated 5 out of 5 stars

I bought a boxing music machine for my son. He loves it, it connects to Bluetooth, it lights up, and also the area where your to hit lights up, it has different speeds and there is a tune you can... See more

Rated 5 out of 5 stars

Wrong item was sent at first but with quick and clear communication problem was resolved so quickly. Easy to deal with and much better priced than other retailers. Will be shopping again!!!


Company details

  1. Online marketplace
  2. also in
  3. Baby shop
  4. Furniture Accessories
  5. Hardware Accessories Store
  6. Outdoor furniture shop

Written by the company

Our Buy Kiwi mission is simple; help all Kiwis shop online safely and securely, with the confidence that they are dealing with Kiwi-owned businesses with the same values. We have sourced thousands of products from Kiwi-owned businesses. All in stock in New Zealand ready for prompt delivery across the country, backed by our Buy Kiwi Buyer Guarantee. Our platform brings together a wide range of Kiwi-owned retailers and brands, all committed to quality, service, and authenticity. We’ve sourced thousands of products from businesses based right here in New Zealand. From trusted household names to small, passionate artisans. Every product listed on Buy Kiwi is in stock in New Zealand, ensuring quick and reliable delivery anywhere across the country. When you shop with us, you can do so with peace of mind. Every purchase is protected by the Buy Kiwi Buyer Guarantee, giving you confidence that your order will arrive as described, on time, and from a verified local business. We carefully vet every seller on our platform to make sure they meet our high standards for trustworthiness and customer care. Our goal is to make supporting local easy, convenient, and rewarding.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

107 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(107)

97 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Placed an order

Placed an order, product never arrived they claimed the package had been delivered, but nothing arrived. We live rural and our local courier has said nothing from this company arrived. Amamex have said they have delivered. And we’ve received no help apparently there nothing they can do on their end.

30 October 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic purchase

Absolutely fantastic purchase. The wheelchair arrived the very next day. Wow..... The buying process was seemless and the communication very easy. I'll certainly be buying from Buy Kiwi again. The courier even put it in my car as it was for my elderly friend. Thank you.

12 October 2026
Unprompted review
Rated 5 out of 5 stars

This was my first time using Kiwi Buy

This was my first time using Buy Kiwi,they were great and the commincation was great.
My item was shipped out immediately.
Had a problem with the courier, but Buy Kiwi were onto it and kept me informed and posted with updates.
I would definitely use Buy Kiwi again...thank you team!!

12 October 2026
Unprompted review
Rated 5 out of 5 stars

Best online shop experience in a long time!

Best online shop experience in a long time! My big order arrived 3 days after placing it, very impressed with careful packaging as it was an electric keyboard and extras. I opened straight away to check it was working and in my excitement I didn't notice the cables packed neatly in the polystyrene so I thought it was missing. I emailed and received a reply within minutes - so impressed with this! Then I realized my mistake and messaged back and received a lovely reply. The products themselves are awesome, exactly as I'd hoped, but more than that the customer service will bring me back.

14 October 2026
Unprompted review
Rated 5 out of 5 stars

Good products and service

I have made several purchases through BuyKiwi and consider all to be good products. The most recent was a cordless weedeater which is an excellent product for its price. It is the first of their products where I had a fault - one of its 2 batteries was faulty. My problem was quickly resolved by the supplier with replacement item. I am happy to recommend them for good products and excellent after sales service.

30 September 2026
Unprompted review
Rated 1 out of 5 stars

Do not trust the review responses

Do not trust the review responses, it reflects half truths sounding like wonderful compromises. It is not the truth. I am stuck with a terrible product literally brittling apart, has never stood straight and shakes out saw dust whenever I tried touching it. I was offered a replacement part yes - but the entire unit is shocking quality and not useable! Then a $15 voucher plus then I get to keep said unusable item.. and I paid $100.. so I can not replace it! I do not feel valued (WAS a repeat customer) and I am out if pocket and nothing to show for it. I am not happy, and totally being swept under a media polished carpet of responses. They will not refund you. Beware.

5 October 2026
Unprompted review
Rated 4 out of 5 stars

I bought the citrus hand juicer and…

I bought the citrus hand juicer and unfortunately it doesn't work that well. For some reason after several presses the top of thecjuicer would come down on to the cup. I loved the idea. I contacted kiwibuy and they asked for a video and photos. We did that and without hesitation the refunded me. Thank you for a great service and response. Sorry I can't find my previous review of the juicer.

3 October 2026
Unprompted review
Rated 5 out of 5 stars

Love Buy Kiwi

Love Buy Kiwi, we had brought things for our business through them, just recently, then we needed some other things for home, bar stools and toys, and because of the fast efficient service with the work products, we thought we would give them another try.
Once again fast , efficient service, would highly recommend.

18 September 2026
Unprompted review
Rated 5 out of 5 stars

Buy KIWI - A fab way to shop.

A great, stress free process from navigating the website to my chosen products being delivered. I love to support local businesses. The products I purchased are quality for a decent price. Thanks team.

18 September 2026
Unprompted review

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