Buy Me a Coffee Reviews 1,488

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 294 reviews, most reviewers were somewhat happy with their experience overall. Customers generally praise the staff for being helpful, responsive, and quick to resolve issues. Many appreciate the platform's clean interface and smooth setup, finding it easy to use for their needs. Reviewers often highlight the efficiency of the support team in addressing concerns and providing solutions. However, some people were dissatisfied with the customer service, citing slow response times and unhelpful interactions. There are also mentions of issues with payment processing, including delays in receiving funds and difficulties with account verification. A few other people also felt that the website could be improved, particularly regarding the clarity of transactions and the handling of specific file formats.

What people talk about most

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the helpfulness and... See more

Payment

Consumers find payment to be ambiguous, with many reporting issues such as accounts being deactivated, with... See more

Response time

Customers consistently note ambiguous experiences with response times. While some reviewers praise quick and... See more

Website

Customers had ambiguous experiences with the website. Many reviewers expressed satisfaction, praising the... See more

Staff

People report positive experiences with staff. Many customers praise the responsiveness and helpfulness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an issue and was initially worried when I looked up reviews about the customer support but I can tell you they're actually legit. They found the issue and resolved it after a day or so from subm... See more

Company replied

Rated 5 out of 5 stars

Buy Me a Coffee makes it easy for writers and artists to share their work and receive support without pressure. The platform feels personal, simple, and creator-first. I love how it lets me connect wi... See more

Company replied

Rated 5 out of 5 stars

Changing country and currency due to relocation can be a nightmare with some platforms. Most respond with "delete and open a new one" so you lose everything. With Buy Me A Coffee, I found their suppor... See more

Company replied

Rated 5 out of 5 stars

Julie was responsive and great with helping me with my issue. She was fantastic with following up and making sure my issue was resolved, which it now has been! I am very happy to be signed up with Buy... See more

Company replied


Company details

  1. Business Services

Written by the company

Buy Me a Coffee is the best way for creators and artists to accept one-off support and membership from their fans.


Contact info

3.6

Average

TrustScore 3.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I love the philosophy behind Buy Me a…

I love the philosophy behind Buy Me a Coffee. It turns the transactional nature of 'donations' into something that feels like a genuine connection between me and my supporters. The UI is incredibly intuitive, my followers don't even need to create an account to support my work, which has significantly lowered the barrier to entry for my community. Whether I'm sharing exclusive posts or selling digital 'Extras,' the platform feels personal and high-end. It’s the perfect 'sidekick' for anyone looking to build a brand with integrity.

21 March 2026
Unprompted review
Buy Me a Coffee logo

Reply from Buy Me a Coffee

Hi Kristina! Thank you so much for your thoughtful and kind words! We're really glad to hear that the platform resonates with you and helps foster a genuine connection with your supporters. It means a lot to us that you appreciate the experience, and we're grateful to be part of your journey in building your brand.

Rated 5 out of 5 stars

We can't get donations from Turkey

We can't get donations from Turkey. It would be perfect if this could be resolved. Thousands of creators developers are need support in this country.

20 March 2026
Unprompted review
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Reply from Buy Me a Coffee

Hi Gökhan! Thank you for bringing this to our attention. We understand how important this is, especially for creators and developers in Turkey who rely on support from their communities. We are working towards making the platform available for other countries.

Rated 5 out of 5 stars

Must have...

Must have if you want to receive donations.

20 March 2026
Unprompted review
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Reply from Buy Me a Coffee

Thank you! We appreciate your support and feedback 😊

Rated 5 out of 5 stars

Buy Me a Coffee Experience

They provide a convenient mechanism for online payments that has option to use Stripe (money goes straight to my bank account). Site is secure and I've been quite satisfied with my interactions with customer service and very pleasant staff to deal with.

19 March 2026
Unprompted review
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Reply from Buy Me a Coffee

Hi Gavin,
Thank you for this. We're really glad the payment setup has been working smoothly for you and that our team left a good impression. That's exactly the kind of relationship we want to build with every creator. Wishing you all the best on your journey!

Rated 1 out of 5 stars

I have been charged £59.99 from this…

I have been charged £59.99 from this company, which I know nothing about. I contacted them and they asked for screenshot of the amount on my account, last 4 numbers on my card etc. I provided that info and have heard nothing since, despite sending a further 3 emails. Im a 72yr old woman, what I would want with this I don't know but until I get this sorted, my bank account has been frozen and I can't access my money.

10 March 2026
Unprompted review
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Reply from Buy Me a Coffee

We're really sorry to hear you're going through this. We completely understand how distressing this must be. This doesn't sound right to us, and we want to get to the bottom of it as a priority. Please email us directly at support@buymeacoffee.com with your details and we'll make sure this gets the urgent attention it deserves.

Rated 5 out of 5 stars

using buy me a coffee for first time I…

using buy me a coffee for first time I found it easy to set up the site is really helpful if you are a first time user , really strait forward berry good would deffo recommend.

18 March 2026
Unprompted review
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Reply from Buy Me a Coffee

Hi Rebecca,
That's great to hear. Welcome to BMC!
First impressions matter, and we're glad the setup felt straightforward. Wishing you all the best with your page. exciting things ahead!

Rated 2 out of 5 stars

Facts

Up to the point of now I just have an account with buy me a cup of coffee I've signed in and I don't believe buy me a cup of coffee has done anything at all to help me figure out what I need to be doing to help myself it's just there right now I just have an account with and I don't see it it doesn't do ads for me it doesn't do anything that's the truth

18 March 2026
Unprompted review
Buy Me a Coffee logo

Reply from Buy Me a Coffee

Hey Wesley,
Thanks for sharing this. Buy Me a Coffee is a platform where your existing audience can support you; the discovery and promotion happen on your end through your social channels, content, and community. We're here to make the monetization side seamless once that connection is in place. If you'd like help setting up your page to make the most of it, drop us a message at support@buymeacoffee.com. We're happy to guide you.

Rated 1 out of 5 stars

Privacy and Credit Info

Monthly the site tries to bill me for a "subscription" and states my card number is not valid (providing a last 4 of a card I have). I have no subscriptions and nowhere in my profile is there a saved payment. I contacted their customer service with a screenshot of my account, subscription and the e-mail and their response was to show them my credit card statement, give them the card type and last 4 to investigate a charge. Not only is that completley not the problem I described but they want that info? That doesn't seem right. I have contacted them about it asking what subscription they are trying to bill me for and how they have my CC info (and where it's stored). Not a response in over two weeks and four e-mails.

6 March 2026
Unprompted review
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Reply from Buy Me a Coffee

Hi Mike!

Thank you for bringing this to our attention, and we’re sorry for the frustration this situation has caused.

We’re currently gathering the necessary details to better understand what’s happening. Once we have more information, we’ll get in touch with you right away to help resolve this.

Rated 5 out of 5 stars

💯 cool

Well it seemed to work fine

16 March 2026
Unprompted review
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Reply from Buy Me a Coffee

Thank you so much! 🙌 Really glad you're enjoying Buymeacoffee. We appreciate the support!

Rated 3 out of 5 stars

I’m experiencing an issue with my payout


I recently had an issue with my payout on BMC. Previously, my payouts used to process every Wednesday without any problem. After the recent update, the payout on my Coffee page started showing **“Scheduled”** and even after waiting the 2 days mentioned, the payout wasn’t being processed.

I contacted the support team and they helped resolve the issue, which I appreciate. Thank you to the team for looking into it and fixing the problem.

However, I just want to confirm one thing: will my payouts now be processed automatically every 2 days as shown on the scheduled status, or will I need to email support each time for the payout to be released? If possible, I would also prefer if my payout schedule could be set back to the previous system where it was processed every Wednesday.

Thanks again

15 March 2026
Unprompted review
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Reply from Buy Me a Coffee

Hi Aliyan! Thanks for reaching out and for explaining the situation clearly.

Just to clarify, there’s no need to wait until Wednesday for payouts to be processed. Once a payout shows as “Scheduled”, it should automatically be processed after the indicated waiting period. You also don’t need to email support each time—payouts will be released automatically once they’re ready.

Rated 1 out of 5 stars

They suck

They suck, don’t use them if you can avoid them.

14 March 2026
Unprompted review
Buy Me a Coffee logo

Reply from Buy Me a Coffee

Hi, thank you for sharing your feedback. We take all reviews seriously and genuinely want to help resolve any issue you've experienced.

However, when we searched our system using the email associated with this review, we were unable to locate an account. This makes it difficult for us to investigate your concern further.

Could you please reach out to us directly at support@buymeacoffee.com with the email address linked to your account? We'd love to look into this and make things right for you.

Rated 4 out of 5 stars

Great experience

Great experience, everything is perfect. Only think you need to work on is the first verification and support. It will be good if you could add chat support.

14 March 2026
Unprompted review
Buy Me a Coffee logo

Reply from Buy Me a Coffee

Hi Haris! Thank you for your feedback and for sharing your experience! We’re glad to hear everything has been working well for you. We also appreciate your suggestion regarding verification and chat support, and we’ll be sure to share this with our team as we continue improving the platform.

Rated 3 out of 5 stars

Update

Update: After I posted this review, the co-founder of Buy Me a Coffee reached out to me directly. He explained that my account had been flagged for a routine verification check when the page was first created. Unfortunately, the review process stalled after I submitted the requested information.

Once the issue came to their attention, the payout was approved and the funds were released. I received my payment this morning along with an additional apology from their team.

I appreciate them resolving the issue and taking responsibility for the delay. Hopefully this experience helps improve their follow-through on verification reviews so other creators don’t run into the same problem.

Elizabeth Wester

13 March 2026
Unprompted review
Buy Me a Coffee logo

Reply from Buy Me a Coffee

Hi Elizabeth! Thank you for the update and for giving us the opportunity to resolve this. We’re glad we were able to complete the verification and release your payout. We appreciate your patience and your feedback.

Rated 5 out of 5 stars

Every day is it real and used for the…

Every day is it real and used for the pint of orders import or anything like that 🤔 and much find out go on

11 March 2026
Unprompted review
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Reply from Buy Me a Coffee

Thank you so much! ☕ Really appreciate you taking the time to share your thoughts. We're always here if you need anything!

Rated 5 out of 5 stars

Good coffee

Drink every day ;)

Seriously, it's a great platform, and I'm happy. I'm hoping the webhook system will become more advanced, especially in terms of accepting referer or source URL from coffeeman's (us) and transmitting them via webhook.

7 March 2026
Unprompted review
Buy Me a Coffee logo

Reply from Buy Me a Coffee

Hi Sam! Thanks for the kind words! ☕ We’re glad to hear you’re enjoying the platform.

We also appreciate the suggestion about improving the webhook system, especially passing referrer/source URL data. I’ll make sure this feedback is shared with the team for consideration in future updates.

Rated 1 out of 5 stars

Very slow refund

Very slow refund. It has been a week, and nothing in sight. Very little help when enquiring and slow too. I don't think I'll ever trust them again.

28 February 2026
Unprompted review
Buy Me a Coffee logo

Reply from Buy Me a Coffee

Hi Precious! We're sorry to hear about your experience and understand how frustrating delays can be. Refund processing times can sometimes take longer depending on the payment provider, but we'd be happy to look into this for you.

Rated 5 out of 5 stars

Ran into an issue with seeing my membership

Ran into an issue (my doing), sent an request for help and Tina resolved my issue in less than 24 hours. Fast, efficient and focused on a solution.

3 March 2026
Unprompted review
Buy Me a Coffee logo

Reply from Buy Me a Coffee

Hi Patty! Thank you for your kind feedback! I'm glad Tina was able to resolve the issue quickly and provide the support you needed. We appreciate you reaching out and are always happy to help.

Rated 5 out of 5 stars

Great community tool

Buy Me a Coffee is perfect for my business. As a community focused organisation, I use BMC to fund projects - keeping them free or affordable for the public to engage with.

3 March 2026
Unprompted review
Buy Me a Coffee logo

Reply from Buy Me a Coffee

Hi Archie! Thank you so much for sharing this — it truly means a lot to hear how Buy Me a Coffee is supporting your work.

We love that you’re using the platform to fund community-focused projects and keep them accessible to the public. That’s exactly the kind of impact we hope to enable.

Please don’t hesitate to reach out if there’s ever anything we can do to better support you and your initiatives. We’re cheering you on!

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