Five-star treatment! Fantastic service from start to finish. I was a bit hesitant at first because the price seemed too good to be true, but the entire process was seamless. The customer service tea... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I’ve been using buy mobiles for 6+ years now and I will never use any other website, this year I decided to try do it myself online but phoning and talking to someone is so much more helpful. They w... See more
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I have been buying my mobile deals from buymobile.net for over 12 years. I stopped going directly to mobile networks as I have always gotten better deals with buymobile. Their transaction process is... See more
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Ordered my new phone afternoon of 30th December and it arrived 24 hours later. I was surprised it arrived so soon, given the time of year. I would also like to add that going through buymobiles is... See more
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Company details
- #25 of 74 best companies in Mobile Phone Shop
About Buymobiles
Written by the company
Contact info
5a The Parklands, BL6 4SD, Bolton, United Kingdom
- buymobiles.net
4.4
Excellent
25k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I’ve been using buy mobiles for 6+…
I’ve been using buy mobiles for 6+ years now and I will never use any other website, this year I decided to try do it myself online but phoning and talking to someone is so much more helpful.
They will go in depth with all deals and they know every answer to all questions
20 January 2026
Reply from Buymobiles
Good Morning, Jennifer,
Thank you so much for taking the time to share your feedback with us. We're thrilled to see that your ordering experience was smooth and hassle-free.
We understand the importance of good communication, and our team works tirelessly to provide an easy order process so it’s incredibly rewarding to know that this worked for you, and we appreciate your trust in our service.
If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Buy Mobiles, we look forward to seeing you again in the future.
Best regards,
Aby
Easy to order and quick delivery
The order process was easy to follow, cheaper than the providers site. Phone arrived on time as per communications received which were clear and timely.
15 January 2026
Reply from Buymobiles
Good Morning, Alistair,
Thank you so much for taking the time to share your feedback with us. We're thrilled to see that your ordering experience was smooth and hassle-free.
We understand the importance of good communication, and our team works tirelessly to provide an easy order process so it’s incredibly rewarding to know that this worked for you, and we appreciate your trust in our service.
If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Buy Mobiles, we look forward to seeing you again in the future.
Best regards,
Aby
Great service
Great service. Very easy to use. I got a better deal than going directly through O2.This is my 3rd time using the site. would definitely recommend.
24 November 2025
Reply from Buymobiles
Good Morning,
What a great review! We're delighted to hear that you had a positive experience with us and that you’re happy with your order.
5 stars is a big deal. Our team works diligently to always provide the best deals available, so we’re proud that our service delivered that for you.
I hope you’re enjoying your iPhone 17! Have a great day!
Best Regards,
Aby
I have not received my iPhone
I have not received my iPhone. I have reached on and sent numerous emails regarding this matter and nobody is responding back to me to help me find out what is going on.
8 January 2026
Reply from Buymobiles
Good Afternoon, Kymmoni,
Thanks for taking the time to leave us a review. I’m sorry you’re not completely happy with your experience so far. We always like to give customers the best experience, so let’s try and resolve things for you.
I am sorry to hear that you have not heard back from us. This is not what we would expect from our team. The process for a missing item investigation can take up to 21 days.
I have looked into the order and can see that our Security team have completed the investigation into the missing handset, and we have contacted you with the outcome.
I hope this helps, however if you would like to discuss any further, please feel free to email our care@buymobiles.net inbox, and we will be happy to assist you!
Thanks,
Aby
Very fast delivery and customer service…
Very fast delivery and customer service was fantastic effortless from start to finish A++++++
4 April 2025
Reply from Buymobiles
Good Morning,
Thank you so much for taking the time to share your feedback with us. We're thrilled to see that your ordering experience was smooth and hassle-free.
We understand the importance of good communication, and our team works tirelessly to provide an easy order process so it’s incredibly rewarding to know that this worked for you and we appreciate your trust in our service.
If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Buymobiles, we look forward to seeing you again in the future.
Best regards,
Lacy
Reliability,good prices and quick…
Reliability,good prices and quick processing , absolutally amazing . Im using buy mobile over 7 years abd I have been never disapointed 😊💯💫
30 December 2025
Reply from Buymobiles
Good Afternoon,
Thank you so much for taking the time to share your feedback with us. We're thrilled to see that your ordering experience was smooth and hassle-free.
We understand the importance of good communication, and our team works tirelessly to provide an easy order process so it’s incredibly rewarding to know that this worked for you and we appreciate your trust in our service.
If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Buymobiles, we look forward to seeing you again in the future.
Best regards,
Lacy
Ordered my new phone afternoon of 30th…
Ordered my new phone afternoon of 30th December and it arrived 24 hours later. I was surprised it arrived so soon, given the time of year.
I would also like to add that going through buymobiles is much cheaper than going via the network. This is the second time I've used them for a new phone and would recommend them to anyone looking for a new phone.
30 December 2025
Reply from Buymobiles
Good Morning,
Thanks so much for taking the time to leave us a review. We're delighted that you had a positive experience with us and that your order was delivered to you fast.
At Buymobiles, we understand the importance of timely delivery, especially when it comes to mobile phones, and we make it a priority to ensure prompt shipping.
Our team works diligently to provide the best deals available at all times, so we’re really proud that our service delivered that for you.
Happy customers are our ultimate goal, so we appreciate your trust in us. Should you need any further assistance or have any questions, please don't hesitate to get in touch.
Thank you again for choosing Buymobiles. We look forward to serving you in the future.
Best regards,
Lacy
Reply from Buymobiles
Good Morning, Kamil,
Thanks so much for taking the time to leave us a review. We're delighted that you had a positive experience with us and that your order was delivered to you fast.
At Buy Mobiles, we understand the importance of timely delivery, especially when it comes to mobile phones, and we make it a priority to ensure prompt shipping.
Happy customers are our ultimate goal, so we appreciate your trust in us. Should you need any further assistance or have any questions, please don't hesitate to get in touch.
Thank you again for choosing Buy Mobiles. We look forward to serving you in the future.
Best regards,
Aby
Good company easy to do a deal with
29 December 2025
Reply from Buymobiles
Good afternoon Charles,
We are proud to see you have given us a 5 star review!
I’m glad to hear how impressed you are with our service, it’s always a pleasure working to deliver a great experience for our customers. Enjoy your handset!
Thank you for your time, we look forward to hearing more great reviews in the future!
Thanks,
Casey
Reply from Buymobiles
Good Afternoon, Paul,
Thank you for taking your time to leave this review!
5 stars is a big deal, and we are proud that our AO service has delivered this impression for you! We look forward to our future services with you, and will continue to provide great customer experience with our AO values!
I hope you’re enjoying your new phone! Have a great day.
Thanks,
Lacy
Formally complain
Dear Sir or Madam,
I am writing to formally complain about the unjustified rejection of my warranty claim regarding my mobile phone Samsung Galaxy Z Flip 4.
The phone has developed a crack along the folding area, extending from hinge to hinge. This damage was not caused by a fall, impact, or improper use on my part. The device has been used correctly and in accordance with the manufacturer’s guidelines at all times.
When I contacted your customer service by phone,I spoke with Mrs.Bee, I attempted to explain my situation. The representative I spoke with acknowledged that manufacturing defects are covered under warranty and even stated that she understood this to be a factory defect. However, despite this, she refused to accept my claim and did not provide a clear or detailed explanation for the rejection, repeatedly stating only that she understood my position but still had to refuse the warranty claim.
I requested to speak with a manager, but this request was denied. I was also promised a call back, which I am still waiting for, despite a significant amount of time having passed since my call.
Additionally, I consulted a qualified technician, who confirmed that this is a manufacturing defect not caused by user damage, and that it is a known and relatively common issue with this model.
I still have a contract for another year, and I do not understand why I should be forced to live with uncertainty as to whether the phone will remain usable for such a long period. If the situation worsens and the phone becomes unusable, I may be forced to purchase a new device while still paying for this contract, resulting in two active contracts, which I consider highly unfair and unreasonable.
I therefore request that my warranty claim be reviewed again and properly reconsidered, and that I receive a clear written explanation of the decision. I expect a fair resolution in line with consumer rights and warranty terms.
I look forward to your prompt response.
Yours faithfully,
Monika
9 December 2025
Unprompted review
Reply from Buymobiles
Good Afternoon, Monika,
We’re genuinely sorry to hear about the issues you’ve experienced with your handset and for the frustration caused during your earlier interactions with our team. This is not the level of service we aim to provide, and we appreciate you giving us the opportunity to review the situation properly.
As discussed just now, we are happy for you to send your handset to us under warranty for a full assessment. If the fault is confirmed to be a manufacturer defect, we will of course replace the device in line with your warranty terms.
We understand how important it is to have a reliable phone—especially when you’re still within your contract—and we want to ensure you feel supported throughout the process. Once your device arrives with our technicians, we will keep you updated every step of the way.
If you have any further questions or need assistance with the return, please don’t hesitate to get in touch. We’re here to help and committed to resolving this fairly for you.
Thank you again for giving us the chance to put things right.
Kind Regards,
Lacy
I bought 4 times
I bought 3 phones before and one again .Is easy choice good contract and brand. Phones coming next working day .I recommend 👌 I'm always satisfies. Thank you .
14 December 2025
Reply from Buymobiles
Good afternoon Izabela,
Thank you so much for taking the time to share your feedback with us. 5 stars is a big deal! We are thrilled to hear that you are very satisfied with our services! Your satisfaction is our top priority, and it's always rewarding to know that we've met your expectations.
We greatly appreciate your kind words and your support. If there's anything else we can assist you with or if you have any further feedback, please reach out to us. We're here to ensure your continued satisfaction.
We look forward to serving you again in the future!
Best regards,
Casey
The speed the selection and prices were…
The speed the selection and prices were great i go direct to them for new contracts
10 December 2025
Reply from Buymobiles
Good Morning, Joshua,
What a great review! We're delighted to hear that you had a positive experience with us and that you’re happy with your order.
5 stars is a big deal. Our team works diligently to always provide the best deals available, so we’re proud that our service delivered that for you.
I hope you’re enjoying your iPhone 17! Have a great day!
Best Regards,
Aby
Reply from Buymobiles
Good Morning, Phillip,
Thank you so much for taking the time to share your feedback with us. We're thrilled to see that your ordering experience was smooth and hassle-free.
We understand the importance of good communication, and our team works tirelessly to provide an easy order process so it’s incredibly rewarding to know that this worked for you, and we appreciate your trust in our service.
If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Buy Mobiles, we look forward to seeing you again in the future.
Best regards,
Aby
Great job !!
7 December 2025
Reply from Buymobiles
Good Afternoon, Jozef,
Thank you so much for taking the time to share your feedback with us. 5 stars is a big deal! We are thrilled to hear that you are very satisfied with our services! Your satisfaction is our top priority, and it's always rewarding to know that we've met your expectations.
We greatly appreciate your kind words and your support. If there's anything else we can assist you with or if you have any further feedback, please reach out to us. We're here to ensure your continued satisfaction.
We look forward to serving you again in the future!
Best regards,
Lacy
Reply from Buymobiles
Good Morning, Radoslaw,
Thank you so much for taking the time to share your feedback with us. 5 stars is a big deal! We are thrilled to hear that you are very satisfied with our services! Your satisfaction is our top priority, and it's always rewarding to know that we've met your expectations.
We greatly appreciate your kind words and your support. If there's anything else we can assist you with or if you have any further feedback, please reach out to us. We're here to ensure your continued satisfaction.
We look forward to serving you again in the future!
Best regards,
Lacy
Very quick in dealing with order
Very quick in dealing with order. Easy and straight forward purchase of phone. Dispatched very quickly
4 December 2025
Reply from Buymobiles
Good afternoon Aristos,
Thanks so much for taking the time to leave us a review. We're delighted that you had a positive experience with us and that your order was delivered to you fast.
At Buymobiles, we understand the importance of timely delivery, especially when it comes to mobile phones, and we make it a priority to ensure prompt shipping.
Happy customers are our ultimate goal, so we appreciate your trust in us. Should you need any further assistance or have any questions, please don't hesitate to get in touch.
Thank you again for choosing Buymobiles. We look forward to serving you in the future.
Best regards,
Casey
Reply from Buymobiles
Good Afternoon, Imran,
Thank you so much for taking the time to share your feedback with us. 5 stars is a big deal! We are thrilled to hear that you are very satisfied with our services! Your satisfaction is our top priority, and it's always rewarding to know that we've met your expectations.
We greatly appreciate your kind words and your support. If there's anything else we can assist you with or if you have any further feedback, please reach out to us. We're here to ensure your continued satisfaction.
We look forward to serving you again in the future!
Best regards,
Aby
The service was seamless and efficient
The service was seamless and efficient. I received my phone the next day. Thank you
22 November 2025
Reply from Buymobiles
Good Afternoon, Claire,
Thanks so much for taking the time to leave us a review. We're delighted that you had a positive experience with us and that your order was delivered to you fast.
At Buy Mobiles, we understand the importance of timely delivery, especially when it comes to mobile phones, and we make it a priority to ensure prompt shipping.
Happy customers are our ultimate goal, so we appreciate your trust in us. Should you need any further assistance or have any questions, please don't hesitate to get in touch.
Thank you again for choosing Buy Mobiles. We look forward to serving you in the future.
Best regards,
Aby
Great experience with Buymobiles
Great experience with Buymobiles.
Fast, reliable, simple, they send updates by e-mail.
I ordered many times from them, never had any problem.
21 November 2025
Reply from Buymobiles
Good Morning, Tamas,
Thank you so much for taking the time to share your feedback with us. We're thrilled to see that your ordering experience was smooth and hassle-free.
We understand the importance of good communication, and our team works tirelessly to provide an easy order process so it’s incredibly rewarding to know that this worked for you and we appreciate your trust in our service.
If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Buymobiles, we look forward to seeing you again in the future.
Best regards,
Lacy
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