Five-star treatment! Fantastic service from start to finish. I was a bit hesitant at first because the price seemed too good to be true, but the entire process was seamless. The customer service tea... See more
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Review summary
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What people talk about most
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I’ve been using buy mobiles for 6+ years now and I will never use any other website, this year I decided to try do it myself online but phoning and talking to someone is so much more helpful. They w... See more
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I have been buying my mobile deals from buymobile.net for over 12 years. I stopped going directly to mobile networks as I have always gotten better deals with buymobile. Their transaction process is... See more
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Ordered my new phone afternoon of 30th December and it arrived 24 hours later. I was surprised it arrived so soon, given the time of year. I would also like to add that going through buymobiles is... See more
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Company details
- #27 of 74 best companies in Mobile Phone Shop
About Buymobiles
Written by the company
Contact info
5a The Parklands, BL6 4SD, Bolton, United Kingdom
- buymobiles.net
4.4
Excellent
25k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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I wouldn't shop anywhere else...
I wouldn't shop anywhere else for mobile phones, and the fact they have added an upgrade option to their offering is absolutely sensational. The products and services offered by Buymobiles is second to none.
On this particular occasion, I had accidentally entered an incorrect detail in my order which led to the order being purchased. Totally my fault, however, one of their Customer Service Advisors, Enzo, was a testament to the company with the service he provided. He took ownership of the issue, communicated both the problems and solutions promptly, and the issue was resolved swiftly thanks to his involvement.
5-stars for Enzo, and 5-stars for Buymobiles. Top class.
19 November 2025
Unprompted review
Reply from Buymobiles
Good Afternoon, Dominic,
Thank you so much for taking the time to share your feedback with us. We're thrilled to see that your ordering experience was smooth and hassle-free.
We understand the importance of good communication, and our team works tirelessly to provide an easy order process so it’s incredibly rewarding to know that this worked for you and we appreciate your trust in our service.
If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Buymobiles, we look forward to seeing you again in the future.
Best regards,
Lacy
Easy to apply
13 November 2025
Reply from Buymobiles
Good Afternoon Pamela,
Thank you for taking your time to leave this review!
5 stars is a big deal, and we are proud that our AO service has delivered this impression for you! We look forward to our future services with you, and will continue to provide great customer experience with our AO values!
I hope you’re enjoying your handset! Have a great day.
Thanks,
Casey
Absolutely SHOCKING company
Absolutely SHOCKING company. Placed an order on 31st October and paid the requested amount upfront. The phone was expected the very next day (1st November) so I waited and waited then it got to mid week last week and I phoned them to find out where my phone was to be told that my order was on hold because my email address was already linked to another contract phone (my autistic teenage son’s who NEEDS it so that I can keep in touch with him and he never needs to worry about having no credit if he ever gets lost or something else comes up) so I explained this to them and gave them my other email address and I’m STILL waiting for my phone!!!!!
The one I have now is literally on its last legs, some days it’s a gamble if it’ll turn on at all. I shall be cancelling my order with Buymobiles ASAP and shopping elsewhere 😡😡😡😡😡😡
11 November 2025
Unprompted review
Reply from Buymobiles
Good Morning, Elizabeth,
Thank you for taking your time to leave this review!
I am truly sorry to see your negative response today. We have requested for you to provide us with your order details so that we may locate your account and assist you further.
May I kindly ask that you provide us with this information so that we can assist you further with your experience and ensure we have offered everything within our service to help resolve this matter!
You will have 3 days to provide this information, and if you are unable to we will require you to email us through care@buymobiles.net for further review and assistance with this matter.
I hope you have a great day!
Thanks,
Aby
Reply from Buymobiles
Good Morning Marius,
We are proud to see you have given us a 5 star review!
I’m glad to hear how impressed you are with our service, it’s always a pleasure working to deliver a great experience for our customers.
Thank you for your time, we look forward to hearing more great reviews in the future!
Thanks,
Josh
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY.
After 6 weeks trying to get my son's phone repaired that is under warranty when part of the screen started flickering (a design fault from my own research). I was asked to do a factory reset then send the phone back only to have the phone returned saying they would not do this due to the condition I had sent the phone back in. The phone is in immaculate condition. Then another 4 weeks of emails and phone calls that no one responds to and only an email address for complaints, that no one responds to. Shocking customer service and appalling communication. Avoid like the plague.
5 November 2025
Unprompted review
Reply from Buymobiles
Good Morning, Becky,
Thanks for taking the time to leave us a review. I’m sorry you’re not completely happy with your experience so far. We always like to give customers the best experience, so let’s try and resolve things for you.
I am sorry to hear that your son was experiencing issues with his handset. I understand the frustration when you are unable to enjoy your new phone.
When a handset is sent to us for either an exchange or a return, our team will always inspect this for any damage that would prevent us from being able to continue with the process. It is stated in our terms and conditions that handsets have to be returned in pristine condition.
I can see from the order that our team reported that there was damage to the screen, which has voided the warranty. The phone has since been returned to you.
I am sorry that we could not assist further with this, however if you would like to discuss any further, please feel free to email our care@affordablemobiles.co.uk inbox, and we will be happy to assist you!
Thanks,
Aby
Reply from Buymobiles
Good Morning, Paul,
Thank you for taking the time to leave this review!
5 stars is a big deal, and we are proud that our AO service has delivered this impression for you! We look forward to our future services with you and will continue to provide great customer experience with our AO values!
I hope you’re enjoying your new phone! Have a great day.
Thanks,
Lacy
Easy to buy and quick delivery
20 October 2025
Reply from Buymobiles
Good Morning Daniel,
Thanks so much for taking the time to leave us a review. We're delighted that you had a positive experience with us and that your order was delivered to you fast.
At Buymobiles, we understand the importance of timely delivery, especially when it comes to mobile phones, and we make it a priority to ensure prompt shipping.
Happy customers are our ultimate goal, so we appreciate your trust in us. Should you need any further assistance or have any questions, please don't hesitate to get in touch.
Thank you again for choosing Buymobiles. We look forward to serving you in the future.
Best regards,
Casey
Easy service
23 October 2025
Reply from Buymobiles
Good Evening, Shah,
Thank you so much for taking the time to share your feedback with us. 5 stars is a big deal! We are thrilled to hear that you are very satisfied with our services! Your satisfaction is our top priority, and it's always rewarding to know that we've met your expectations.
We greatly appreciate your kind words and your support. If there's anything else we can assist you with or if you have any further feedback, please reach out to us. We're here to ensure your continued satisfaction.
We look forward to serving you again in the future!
Best regards,
Aby
Reply from Buymobiles
Good Morning, Marcin,
Thank you so much for taking the time to share your feedback with us. 5 stars is a big deal! We are thrilled to hear that you are very satisfied with our services! Your satisfaction is our top priority, and it's always rewarding to know that we've met your expectations.
We greatly appreciate your kind words and your support. If there's anything else we can assist you with or if you have any further feedback, please reach out to us. We're here to ensure your continued satisfaction.
We look forward to serving you again in the future!
Best regards,
Aby
Great service
20 October 2025
Reply from Buymobiles
Good Morning Malwina,
Thank you so much for taking the time to share your feedback on Trustpilot! We appreciate your support and are thrilled that you had a positive experience with us.
It’s great to hear that you feel our team provided excellent service, as this is what we strive to provide to all of our customers. We look forward to offering more of the same great service in the future!
I hope your enjoying your handset. Have a great day!
Thanks,
Casey
1 order confirmed, 1 order refused.
Tried to order 2 phones, 1 for me 1 for hubby, both registered to me, hubby got his phone without any problems, they said mine needed a credit check so gave all the usual info , name, address, dob, the then asked for my driving licence no and passport no, which I refused to give so was told if you don't give us them you won't get the phone so told them to stick their phone and ended the call.
15 October 2025
Reply from Buymobiles
Good Morning, Carol,
Thanks for taking the time to leave us a review. I’m sorry you’re not completely happy with your experience so far. We always like to give customers the best experience, so let’s try and resolve things for you.
I am sorry to hear that you only received one of your orders. I understand the frustration when you order two phones, and only one gets accepted.
I have looked into your orders and can see that the first one passed through all the checks and has since been delivered. Regarding your second order, I can see that this passed our internal security checks, but was referred to the network.
This may have been due to you placing two orders for new contracts within a short period of time. To continue with the order, you would have needed to speak to the network to confirm some extra details, and we would continue with the order.
I hope this helps, however if you would like to discuss any further, please feel free to email our care@affordablemobiles.co.uk inbox, and we will be happy to assist you!
Thanks,
Aby
Quick and easy choice by far.
Quick and easy choice by far.
Followed my order ever step of the way.
Just what I needed .
Thank you.
14 October 2025
Reply from Buymobiles
Good Morning, Neil,
Thank you so much for taking the time to share your feedback with us. We're thrilled to see that your ordering experience was smooth and hassle-free.
We understand the importance of good communication, and our team works tirelessly to provide an easy order process so it’s incredibly rewarding to know that this worked for you, and we appreciate your trust in our service.
If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Buy Mobiles, we look forward to seeing you again in the future.
Best regards,
Aby
Great company to use.
I have used this company each time my contact expires as they offer great deals on newer models. I recommend them highly.
6 October 2025
Reply from Buymobiles
Good Morning, Michael,
Thank you so much for taking the time to share your feedback with us. 5 stars is a big deal! We are thrilled to hear that you are very satisfied with our services! Your satisfaction is our top priority, and it's always rewarding to know that we've met your expectations.
We greatly appreciate your kind words and your support. If there's anything else we can assist you with or if you have any further feedback, please reach out to us. We're here to ensure your continued satisfaction.
We look forward to serving you again in the future!
Best regards,
Aby
Great offers and really easy to order
11 October 2025
Reply from Buymobiles
Good Afternoon, Fiona,
We are proud to see you have given us a 5 star review!
I’m glad to hear how impressed you are with our service, it’s always a pleasure working to deliver a great experience for our customers. Enjoy your new phone!
Thank you for your time, we look forward to hearing more great reviews in the future!
Thanks,
Lacy
Buymobiles (The Best)
Buymobiles are the best company out there for phones and contracts. I have been with Buymobiles for Almost 5 Years now I'm on my third 2year Contract. Simply choose what network you want to be on and choose from a widerange of mobiles including A refurbished Range of the highest standard. They will literally do all the rest and set everthing up between you and your network along with shipping your mobile to you the next day. Its an absolute effortless experience, unbeatable prices and shorter contract durations. The staff are very polite and well mannered they will stay on call and take the time to work out a plan that's perfect for you. I highly recommend this company. Seriously give it a try, You will be shocked by how good the service and value truly is.
6 October 2025
Reply from Buymobiles
Good Morning, Josh,
Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you are very satisfied with our services! Your satisfaction is our top priority, and it's always rewarding to know that we've met your expectations.
5 stars is a big deal, and we are proud that our AO service has delivered this impression for you! We look forward to our future services with you and will continue to provide great customer experience with our AO values!
We greatly appreciate your kind words and your support. If there's anything else we can assist you with or if you have any further feedback, please reach out to us. We're here to ensure your continued satisfaction.
We look forward to serving you again in the future!
Best regards,
Aby
Perfect company
Perfect company. Had no issues with them, straight forward order and got my phone with in a week. Thank you
8 October 2025
Reply from Buymobiles
Good Morning, Nathan,
Thank you so much for taking the time to share your feedback with us. We're thrilled to see that your ordering experience was smooth and hassle-free.
We understand the importance of good communication, and our team works tirelessly to provide an easy order process so it’s incredibly rewarding to know that this worked for you, and we appreciate your trust in our service.
If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Buy Mobiles, we look forward to seeing you again in the future.
Best regards,
Aby
Reply from Buymobiles
Good Afternoon, Scot,
What a great review! We're delighted to hear that you had a positive experience with us and that you’re happy with your order.
5 stars is a big deal. Our team works diligently to always provide the best deals available, so we’re proud that our service delivered that for you.
I hope you’re enjoying your new phone! Have a great day!
Best Regards,
Lacy
Very fast service and very happy with…
Very fast service and very happy with everything
3 October 2025
Reply from Buymobiles
Good Afternoon, Kathleen,
Thank you so much for taking the time to share your feedback with us. 5 stars is a big deal! We are thrilled to hear that you are very satisfied with our services! Your satisfaction is our top priority, and it's always rewarding to know that we've met your expectations.
We greatly appreciate your kind words and your support. If there's anything else we can assist you with or if you have any further feedback, please reach out to us. We're here to ensure your continued satisfaction.
We look forward to serving you again in the future!
Best regards,
Lacy
Reply from Buymobiles
Good Afternoon, Sajjad,
Thanks for taking the time to leave us a review, we’re always looking at ways to make our customers’ experience even better, and your feedback will really help!
I hope you’re enjoying your new phone! Have a great day.
Thanks,
Lacy
Not good
Not good. Been waiting a week for my new phone to arrive and dpd seem to have lost it. Rang buymobiles and they were to ring dpd and find out what's going on then ring me back. That hasn't happened and my old number is due to get ported tomorrow and I haven't even received my phone. Order number 50388479.
30 September 2025
Reply from Buymobiles
Good Afternoon, Gareth,
Thank you again for taking the time to speak with me today. I’d like to sincerely apologise once more for any inconvenience this situation may have caused.
I’ve asked the relevant team to prioritise resending your order as soon as it’s returned to us by DPD. I’ll be personally monitoring the progress and will give you a call once I can confirm the successful delivery. At that point, I’ll also arrange compensation for the time you were without the unit.
I’m pleased we’ve been able to resolve this for you, and I appreciate your patience throughout.
Best regards,
Lacy
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