Buysubscriptions handed Good Food over to Our Media Shop some time ago. I had no notification of this for the 2 subscriptions I have. Also, payments shouldn't be taken without notification. They re... See more
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The purchase process is straightforward and the deals were excellent. I purchased Gardeners World for my mum as a gift obviously did not want to continue. I've gone online to check I won't be recharge... See more
Company replied
Website is very user friendly with everything very clear and easy to read. Ordering a subscription was completely straightforward and the offers available were extremely good value for money and af... See more
Company replied
Too many messages. Please address future copies of the gardening magazine directly to my wife Mrs Hilary Mitchell and not to me. There should be provision on the back order form that the journal is... See more
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Company details
Information provided by various external sources
The official subscription store for magazines published by Immediate Media, including your favourite titles in TV & Music, Homes & Gardening, Sports, Science & Nature, Craft and Food. Our heritage as a leading magazine media company means we focus on creating high quality, valuable content and services for our customers. Your feedback is very important to us so please do leave a review to let us know what we're doing well, and what you'd like to see us improve.
Contact info
London, United Kingdom
- buysubscriptions.com
2.9
Average
2K reviews
Hasn’t replied to negative reviews
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Very prompt service and easy to set up.
28 September 2024
Reply from Buysubscriptions.com
Hi there! Thank you for your positive feedback and 5-star rating. We are pleased you found the process easy to set up.
Sally
Customer Services
Reply from Buysubscriptions.com
Hi there! Thank you for your great feedback. It is good to hear that it was easy to choose and set up. We’re delighted to hear that you had a positive experience. We hope you enjoy the magazines.
Sally
Customer Services
Really easy to use service and first…
Really easy to use service and first issue arrived promptly.
6 September 2024
Reply from Buysubscriptions.com
Hi there! Thank you for your feedback and 5-star rating. We are pleased to hear the service was easy to use and that your first magazine arrived promptly. Enjoy the magazines!
Sally
Customer Services
Mag subscription
Used to buy with Tesco's rewards easy to to do. The mag came when it was said it would.
1 September 2024
Reply from Buysubscriptions.com
Hi there! We are pleased you found the process easy that pleased that the delivery of the magazine was on time. Thank you for your positive feedback and 5-star rating. We hope you enjoy your subscription.
Sally
Customer Services
The process was really easy
3 October 2024
Reply from Buysubscriptions.com
Hi Sheila, thank you for your review, we are very pleased you found the order process nice and easy to set up, we hope you enjoy all of your magazines.
Kind regards,
Sharon
Customer Service Team
Was very easy to buy the subscription
Was very easy to buy the subscription. I liked it because you could purchase six months and not commit to twelve months if you didn’t want to. Arrived a couple of days before it was due, so that was a nice surprise.
3 September 2024
Reply from Buysubscriptions.com
Hi Susan, thank you very much for your 5 star review and feedback, we are pleased to hear you found the order process nice and easy and your 1st issue has already arrived, we hope you enjoy your subscription.
Kind regards,
Sharon
Customer Service Team
Reply from Buysubscriptions.com
Hi John, we are very sorry to hear your 1st issue didn't arrive by the 19th September as expected, therefore, we have arranged for a replacement to be sent, you should receive this within the next 3/5 working days. If you experience any further problems with deliveries please call us on 0333 0162 123 so we can look into this further.
Regards,
Sharon
Customer Service Team
I have not received any magazines
I have not received any magazines, can’t be worse than that!!!!
1 October 2024
Reply from Buysubscriptions.com
Hi Julie, we are very sorry to hear your 1st issue didn't arrive by the 19th September as expected, we have arranged a replacement which should be with you in the next 3/5 working days, please contact us on 0333 0162 124 if you have any further problems with deliveries.
Thank you,
Sharon
Customer Service Team
Free gift if subscribe
Hi offer of free gift made us subscribe, received the free gift extremely quickly however had to wait about 6 weeks for the first magazine to arrive.
21 September 2024
Reply from Buysubscriptions.com
Hi, Thanks you for your feedback. I am sorry that you had to wait longer for the first issue to arrive. The first copy was due on the 22nd August and may have been delayed in the post. Please email https://www.buysubscriptions.com/customer-services/contact for further assistance with this. From Kate in Customer services.
Reply from Buysubscriptions.com
Hello and Thank you for the five stars. We really do appreciate your positive comments. Best Wishes from Kate in the customer service team
I have not received my order
21 September 2024
Reply from Buysubscriptions.com
I am sorry to read that you have not received your first issue and can confirm this was due to be delivered on the 22nd August. Please contact the customer email https://www.buysubscriptions.com/customer-services/contact and we can assist you further. We will require the full address to assist us with the investigation. Best wishes Kate in the customer service team.
Good service, no problems at all
Excellent customer service. Very quick to reply to emails and all subscriptions and free gifts sent out on time. I always use BuySubscriptions
18 September 2024
Reply from Buysubscriptions.com
Hello and Thank you for the positive comments that is so good to read. I hope you continue to enjoy your subscription from Kate in the Customer service Team.
Great service
21 September 2024
Reply from Buysubscriptions.com
Hi, Thank you for the five star feed back we are very glad to read that you are happy with the service recieved. Best wishes from Kate in Customer services
I did not receive my free tarte de tan…
I did not receive my free tarte de tan pan as advertised
15 August 2024
Reply from Buysubscriptions.com
I am sorry to read your comments- our records show the gift of the pan was despatched on the 9th Sept and hopefully you have received it by now. Please email customer services for assistance https://www.buysubscriptions.com/customer-services/contact and we can investigate further.
Reply from Buysubscriptions.com
Thank-you for the five stars and I hope you continue to enjoy your subscription. From Kate in Customer Services.
Reply from Buysubscriptions.com
Many Thanks for the five-star review it is great to read your positive comments - All the Best from the Customer Service Team.
Reply from Buysubscriptions.com
Hello, Thank you for the positive feedback - we are very glad that you are happy with the offer taken out. Best Wishes Kate in Customer services.
Free gift still hasn’t materialised
Promised a free gift with subscription in June that still has not been received despite repeated chasing. Each time I have contacted them, I have received a conflicting response about when/how my free gift would be received - and yet nearly 4 months later it still has not arrived. Asked for a refund and this was totally ignored in the most recent response. Do not recommend
18 September 2024
Unprompted review
Reply from Buysubscriptions.com
I am sorry that you have not received your gift and can see this was despatched on the 6th of June 24. I have ordered the items again please allow 5-7 working days. Best wishes from Kate in the Customer service team.
I had a trial subscription for Radio…
Edited 6th September:
Thank you for your reply. Appreciate it. I may take out a sub to Radio Times again in the future.
I had a trial subscription for Radio Times which was good value. Towards the end of the trial, issues started arriving late and then not at all so I cancelled my subscription as £56 every 6 months is too much for something so hit and miss. I realise it is RM that areto blame. The subscription was via Credit Card. (Never a good idea) on a rolling renewal.The email confirming the cancellation states payment is by DD. The person chat confirmed it is by CC. I now wish my CC details to be deleted from Buysubscription’s database. However, I can find no means of doing this on the website and no email address. Just a form that does not include that option.
5 September 2024
Unprompted review
Reply from Buysubscriptions.com
Hi Susan, Please accept my apologies for the problems you have experienced, also, for our error stating the incorrect payment method, I have located your subscription which is cancelled with just 1 further issue to go, I have deleted your card details from our system as requested. If we can help with anything further please call us on 0333 0162 128.
Thank you,
Sharon
Customer service Team
Reply from Buysubscriptions.com
Hi Philip, thank you very much for your 5 star rating and review, we are pleased you found the subscription order process nice and easy, we hope you will enjoy your magazines.
Kind regards,
Sharon
Customer Service Team
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