Buysubscriptions handed Good Food over to Our Media Shop some time ago. I had no notification of this for the 2 subscriptions I have. Also, payments shouldn't be taken without notification. They re... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The purchase process is straightforward and the deals were excellent. I purchased Gardeners World for my mum as a gift obviously did not want to continue. I've gone online to check I won't be recharge... See more
Company replied
Website is very user friendly with everything very clear and easy to read. Ordering a subscription was completely straightforward and the offers available were extremely good value for money and af... See more
Company replied
Too many messages. Please address future copies of the gardening magazine directly to my wife Mrs Hilary Mitchell and not to me. There should be provision on the back order form that the journal is... See more
Company replied
Company details
Information provided by various external sources
The official subscription store for magazines published by Immediate Media, including your favourite titles in TV & Music, Homes & Gardening, Sports, Science & Nature, Craft and Food. Our heritage as a leading magazine media company means we focus on creating high quality, valuable content and services for our customers. Your feedback is very important to us so please do leave a review to let us know what we're doing well, and what you'd like to see us improve.
Contact info
London, United Kingdom
- buysubscriptions.com
2.9
Average
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very disappointing
Very disappointing. Very basic short history information and not worth the subscription so l will wait for the second issue to see if there is any improvement. l had this subscription before and it was good but the present issue was very basic and boring.
1 August 2024
Reply from Buysubscriptions.com
Hi MsTan, We are sorry you were so disappointed in the recent issue, I hope you will find the content more useful and interesting going forward with the later issues, however, we will take on board your feedback and will pass this on to the relevant team.
Thank you,
Sharon
Customer Service Team
Reply from Buysubscriptions.com
Hi Colin, Thank you very much for your 5 star rating and review, we are pleased to hear you are pleased with your subscription and found the order process nice and easy, we hope you enjoy your magazines.
Kind regards,
Sharon
Customer Service Team
Easy subscription trial
Easy to set up and great way to try before you commit to a full subscription
9 August 2024
Reply from Buysubscriptions.com
Hi James, Thank you very much for your 5 star rating and review, we are pleased to hear you found the subscribing process nice and easy and were able to take advantage of the trial, I trust you will enjoy your magazines.
Kind regards,
Sharon
Customer Service Team
Reply from Buysubscriptions.com
Hi Bev, Thank you for your 5 star rating and feedback, we are very pleased you are happy with your subscription and found the order process nice and easy to use.
Regards,
Sharon
Customer Service Team
Reply from Buysubscriptions.com
Hi Sandra, We are pleased to hear you are happy with your subscription and found it easy to sign up etc. We appreciate your feedback, thank you.
Best wishes,
Sharon
Customer Service Team
Very happy customer
Great company to deal with. Super price, fast delivery and good communication. very satisfied customer
28 June 2024
Reply from Buysubscriptions.com
Hi Helen, Thank you very much for your 5 star rating and lovely feedback, we are pleased to hear you are happy with your subscription and the service we have provided.
Kind regards,
Sharon
Customer Service Team
Good value subscription
Good value subscription. Look forward to receiving my mags every month.
8 August 2024
Reply from Buysubscriptions.com
Hi Shirley, Thank you very much for your 5 star rating and review, we hope you enjoy your magazines.
Best wishes,
Sharon
Customer Service Team
Reply from Buysubscriptions.com
Hi Dianne, Thank you for your review, we are pleased you found the order process nice and easy and you are happy with the price, enjoy your subscription.
Kind regards,
Sharon
Customer Service Team
Reply from Buysubscriptions.com
Hi Richard, Thank you for your 5 star rating, we really appreciate your feedback.
Regards,
Sharon
Customer Service Team
Great experience of buying…
Great experience of buying subscriptions at a fantastic price.
5 June 2024
Reply from Buysubscriptions.com
Hi Elizabeth, Thank you so much for your 5 star rating and review, we are pleased you are happy with your subscription.
Regards,
Sharon
Customer Service Team
A great way to buy my favourite magazine
6 August 2024
Reply from Buysubscriptions.com
Hi Sarah, Thank you very much for your 5 star rating and review, we are very pleased you are happy with your subscription and you can continue to enjoy your magazines.
Kind regards,
Sharon
Customer Services Team
Illogical
Sadly I missed an email sent 14/6/24 reminding me that my Radio Times subscription would renew on 14/7/24 for 6 months, 26 issues. On 15/7/24 I noticed the money had been taken from my bank account so I immediately cancelled and received an email telling me that a refund of the remaining credit would appear in my account within 10 working days. It didn't. I contacted them again and after a couple of emails pointing out that we had already been through the cancellation process I was told that I would receive a refund of £81, not the £117 I was expecting, or at least minus a couple of copies. I have just spent an inordinate amount of time on the phone only to give up in exasperation at the illogicality of their processes. If I can summon up the energy to pursue this I will but at the moment I've got battle fatigue.
6 August 2024
Unprompted review
Reply from Buysubscriptions.com
Please accept our apologies for the recent problems you have experienced when cancelling your subscription, it appears there was an error with the cancellation which led to a delay in the process, I have today processed a further partial refund to cover additional copies sent out after you had requested the cancellation. Once again, please accept our apologies for this error and the frustration it caused.
Regards,
Sharon
Customer Service Team
Received the first weekly magazine…
Received the first weekly magazine within 1 week. 6 weeks later I’m still awaiting my second magazine. It is supposed to be magazine no 7 by now. I’ve emailed twice, and no response
I note the reply below, but I have 2 subscriptions. One monthly the other weekly. It’s the weekly one I have an issue with
2 July 2024
Reply from Buysubscriptions.com
Hi Barbara, I am sorry if there has been an error but the only subscription I can locate for you is a monthly magazine not weekly, therefore, to make sure we have the correct subscription set up, please call us on 0333 0162 141 and we can through this in more detail.
Thank you,
Sharon
Customer Service Team
Reply from Buysubscriptions.com
Hi Caroline, Thank you for your 5 star rating and review, we are pleased you found the renewal process nice and easy, we hope you continue to enjoy your subscription.
Kind regards,
Sharon
Customer Service Team
Wait for delivery
I dislike how I received my magazine several days after it was released in the shops, so having to wait longer to own it
5 August 2024
Reply from Buysubscriptions.com
Hi Miss Beasley, We are sorry to hear your issue arrived after the on sale date, I can assure you all issues are dispatched to arrive by the on sale date, therefore, it might have been delayed in the postal system, however, we apologise for this disappointment and trust it will improve going forward.
Best wishes,
Sharon
Customer Service Team
I had a subscription to Homes and…
I had a subscription to Homes and Antiques for 2 years with buysubscription then when I got my renewal I was told to use the OurMedia site. I'm not sure if this was a scam as I subscribed under that company and never get my subscriptions I have to request every single copy as they never show up. Are they the same company or have I been scammed?
Response to Sharon: thankyoufor your reply. I have sent two emails alreadyto the company requesting that i be sent july, august and septemberissues as i have not received any of these and the order button for these on my account has an error message. It tells me to email customer service which i have done twice. I would like to get what i have paid for and not have to request each issue. Thanks.
4 August 2024
Unprompted review
Reply from Buysubscriptions.com
Hi Tracey, I am very sorry to hear of the problems you are experiencing with your deliveries, I can assure you all issues are being dispatched on publication, Our Media is the correct name of the publisher who moved away from Immediate Media last year, you haven't been scammed. I have added a mail monitor to your deliveries, so you should now see an improvement from the October issue due out this month.
Regards,
Sharon
Customer Service Team
Reply from Buysubscriptions.com
Hi Jacqueline, Thank you so much for your 5 star rating and feedback, we are pleased to hear you are happy with your subscription and find the website easy to use.
Kind regards,
Sharon
Customer Service Team
Reply from Buysubscriptions.com
Hi, Thank you so much for your 5 star rating and feedback, we are pleased all is going well and you are enjoying your subscription.
Best wishes,
Sharon
Customer Service Team
Reply from Buysubscriptions.com
Hi Paul, Thank you for your 5 star rating, we are so pleased you are happy with the subscription.
Kind regards,
Sharon
Customer Service Team
Easy and quick
18 July 2024
Reply from Buysubscriptions.com
Hi Drew, Thank you for your rating and feedback, we are pleased to hear you found the order process quick and easy to use, we hope you enjoy your subscription.
Best Wishes,
Sharon
Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.