Buysubscriptions handed Good Food over to Our Media Shop some time ago. I had no notification of this for the 2 subscriptions I have. Also, payments shouldn't be taken without notification. They re... See more
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The purchase process is straightforward and the deals were excellent. I purchased Gardeners World for my mum as a gift obviously did not want to continue. I've gone online to check I won't be recharge... See more
Company replied
Website is very user friendly with everything very clear and easy to read. Ordering a subscription was completely straightforward and the offers available were extremely good value for money and af... See more
Company replied
Too many messages. Please address future copies of the gardening magazine directly to my wife Mrs Hilary Mitchell and not to me. There should be provision on the back order form that the journal is... See more
Company replied
Company details
Information provided by various external sources
The official subscription store for magazines published by Immediate Media, including your favourite titles in TV & Music, Homes & Gardening, Sports, Science & Nature, Craft and Food. Our heritage as a leading magazine media company means we focus on creating high quality, valuable content and services for our customers. Your feedback is very important to us so please do leave a review to let us know what we're doing well, and what you'd like to see us improve.
Contact info
London, United Kingdom
- buysubscriptions.com
2.9
Average
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Responded with replacement item quickly
23 April 2024
Reply from Buysubscriptions.com
Hi there! We are sorry to hear your magazine didn't arrive. Thank you for taking the time to give us your feedback regarding arranging a replacement copy. We trust this copy will arrive safely.
Sally
Customer Services
Reply from Buysubscriptions.com
Hi there! Thank you for your great feedback. It is good to hear you are happy with your experience, your feedback means a lot to us.
Sally
Customer Services
Reply from Buysubscriptions.com
Hi there! We really appreciate your positive feedback. It’s always great to hear that our efforts are making a difference to your experience when purchasing a subscription. We hope you enjoy the magazine.
Sally
Customer Services
Haven’t yet received my magazine or a…
Haven’t yet received my magazine or a reply to my email from 4days ago
25 April 2024
Reply from Buysubscriptions.com
Hi there! We are sorry for the delay in responding and for any inconvenience this may have caused. A replacement magazine was ordered for you yesterday, please allow 3-5 working days for delivery. We trust this one will arrive safely.
Sally
Customer Services
Reply from Buysubscriptions.com
Hi there! Thank you for your kind words and for letting us know.
We’re delighted to hear that you had a positive experience with our magazine. We hope you enjoy the subscription.
Sally
Customer Services.
Takes ages to get any response
Takes ages to get any response. Having issues where magazines get sent to same address as opposed to different addresses. It’s just a bit of a pain in the backside. Not very user friendly. I shouldn’t have to keep cancelling subscriptions and renewing when I get an offer.
5 June 2023
Reply from Buysubscriptions.com
Hi there! We are sorry for any inconvenience caused. If any address changes are needed the subscription can be updated, you shouldn't need to purchase a new one when renewing. If any changes are needed to your subscription please contact us either via the website https://www.buysubscriptions.com/customer-services/contact or by calling our Customer Services Team on 03330 162 139.
Sally
Customer Services
I love History - had BBC History mags
I love History and have had BBC History magazines from time to time. Recently I was offered a six month deal and so took it up. Very happy with my experience
25 March 2024
Reply from Buysubscriptions.com
Hi there! Thank you for your great feedback. It is good to hear you are happy with your experience. We strive to provide the best possible service to our subscribers, and your feedback means a lot to us.
Sally
Customer Services
All good...delivery on time
25 April 2024
Reply from Buysubscriptions.com
Hi there! Thanks for the great feedback. We are pleased to hear the magazines are arriving on time.
Sally
Customer Services
No delivery
Ordered 4 subscriptions 2 months ago and have only received one 'trial' issue since. Difficult to navigate site and they make it practically impossible to speak with a real person. They were birthday gifts and but my recipient hasn't received their gift :( Such a shame. This is the second time I have had lousy service with this company. Sent them several emails chasing up my order. They send you a no reply email back and suggest you fill out a form. I received one reply back but there isn't even an option to select my Countryfile Magazine from the dropdown menu so I am unable to even chase it up.
14 April 2024
Unprompted review
Reply from Buysubscriptions.com
Hi, I have located your details and will email you for further information. Thank - you from Kate from the customer service team
It was very easy and quick choosing and…
It was very easy and quick choosing and paying for our subscription.
6 April 2024
Reply from Buysubscriptions.com
Good morning and Thank you for your feedback. We are very glad that you found the process so easy and appreciate you taking the time to let us know. Best wishes from the Cust Service team.
They do not honour their sales orders
Bought a subscription £59 on 2 June 2023 to Gardeners World for my father for his birthday
It is now 9 April 2024 and he has not even received one issue
What a scam
Paid by credit card so will be able to claim against them for fraud
2 June 2023
Unprompted review
Reply from Buysubscriptions.com
Hi there! We are sorry to hear your father has received no magazines. For us to investigate this please may we ask that you contact us via https://www.buysubscriptions.com/customer-services/contact or if you prefer to call our team on 03330 162 139 they will be able to assist with this.
Sally
Customer Services Team
Reply from Buysubscriptions.com
Hi there! Thank you very much for your 5 star rating. We are very pleased to hear you are happy with the service you have received, we appreciate you taking the time to let us know.
Sally
Customer Services Team
Everything was in order and delivered…
Everything was in order and delivered on time. I then received another package which contained a Beginners Guide, Small gardening glove, and Secateurs. I was confused that I had received this package as I hadn't ordered it. It seems to have been a gift as it didn't cost anything according to the invoice, but because I was not notified I would be receiving this, I thought I would be billed for it. It would have been nice to have been notified before delivery. However, it was very nice and thank you.
25 March 2024
Reply from Buysubscriptions.com
Hi Lesley, Thank you for your review and we are pleased to hear your magazines are arriving on time and you are enjoying them, we are sorry you weren't aware of the gift, however, I can confirm this was included in the offer you signed up for and is a free gift, we trust you will enjoy using them.
Thank you,
Sharon
Customer Services Team
Reply from Buysubscriptions.com
Hi Peter, Thank you very much for your 5 star rating and review, we are very pleased to hear you are happy with your subscription and the service you have received, we appreciate your feedback.
Kind regards,
Sharon
Customer Service Team
Great value subscription
Great value subscription , so much easier and cheaper having delivery to your door. Extra useful information available online for subscribers
8 March 2024
Reply from Buysubscriptions.com
Hi Christine, Thank you very much for your 5 star rating and feedback, we are very pleased you are happy with your subscription and all the subscriber benefits online.
Best wishes,
Sharon
Customer Service Team
Not only convenient to have delivery…
Not only convenient to have delivery but money saving as well
29 March 2024
Reply from Buysubscriptions.com
Hi Sally, Thank you for your 5 star rating, we are pleased to hear you are happy with your subscription cost and delivery to your door.
Kind regards,
Sharon
Customer Service Team
Reply from Buysubscriptions.com
Hi Sue, Thank you so much for your 5 star rating and review, we are pleased to hear your subscription is working well for you and the magazines are arriving on time.
Kind regards,
Sharon
Customer Service Team
The booklet comes on time
29 March 2024
Reply from Buysubscriptions.com
Hello Mrs Rayner, Thank you for your 5 star rating, we are pleased to hear your magazines are arriving as they should, we trust you will continue to enjoy your subscription.
Best wishes,
Sharon
Customer Service Team
Great service
29 March 2024
Reply from Buysubscriptions.com
Hi Isabelle, Thank you very much for your 5 star rating, we are pleased to hear your subscription is working well and you are happy with the service you have received.
Kind regards,
Sharon
Customer Service Team
Money wrongly withheld
7 days ago I wrote a review about the "errors" made by this company in wrongly taking £117 from my account for a cancelled subscription and not paying it back. There was an anodyne reply from the company's customer services hoping everything is now sorted out but the incompetence (dishonesty?) continues. Having been told that my payment would be returned within 3-5 working days of 20th March (so by yesterday) the money has still not been returned. When I rang again today I was fobbed off with another tale (which made no sense) along the lines of "I'm sorry you were told that, that's not the case, you'll receive your refund by 8th April". No prizes for guessing what's highly unlikely to happen by 8th April. This company is clearly an outfit that doesn't give a stuff about customer service and is happy for its staff to spin any old yarn rather than getting on with returning money it should never have taken from my account in the first place. Such staggering carelessness makes you wonder if it really is just incompetence or whether this company and its practices are actually downright dishonest? Do not take out a subscription with this shoddy outfit!!
28 March 2024
Unprompted review
Reply from Buysubscriptions.com
Hello Simon, Please accept my apologies for the service you have received recently, I have located your subscription and can confirm the refund is being processed and will be credited back to you within the next 3/5 working days, however, I apologise once again for the errors, the initial cancellation was not executed correctly which has caused this delay, we will address this with the Customer Service Agent and full training will be given where necessary.
Kind regards,
Sharon
Customer Service Team
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