The product took a little longer to receive than I would have liked. I did not get to use or open the product, it was returned. Currently I am waiting on an update from the refund and return process... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First, your advertising photos make this look much larger than it actually is. Second, my Maine Coon broke the corrugated arched piece in half vertically after a couple of days. Not worth the money!
Company replied
This is an addendum to my prior communication: I was contacted by the company after my poor review. They have refunded the money. They asked that I re-review them. They did eventually take care of bus... See more
Company replied
Product appears to match description, holding power of the Velcro will be seen as the days of use increase. The only reason for the 4 stars is Order Date 4/20/2026, Ship Date 4/29/2026, Delivery Date... See more
Company replied
3.0
Average
162 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was a wrong item but it was quickly…
It was a wrong item but it was quickly remedied. I wouldn’t purchase again but delivery is long.
7 May 2026
Unprompted review
Reply from Buytto
Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
your company charged me for a product i…
your company charged me for a product i did not order and your customer service communication was horrible u never answered me after trying to contact you people 6-times !
1 May 2026
Unprompted review
Reply from Buytto
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
The product was just as advertised
The product was just as advertised. It's perfect for our crazy cat.
27 May 2026
Unprompted review
Reply from Buytto
Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Correspondence with company was easy…
Correspondence with company was easy and corrected problem with no effort. I really appreciate all your effort.
28 May 2026
Unprompted review
Reply from Buytto
Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Lighter delivered was exactly as shown
Lighter delivered was exactly as shown, very happy with the product.
25 May 2026
Unprompted review
Reply from Buytto
Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I received it
I received it, to be honest I was sure I would not receive it. I checked the internet about if you were legit,this is what I found:carries a high risk of being a scam or a deceptive online storefront.
22 May 2026
Unprompted review
Reply from Buytto
Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Never got order.
I ordered one pair of suspenders and they billed me for three. I protested to no avail. Then the send an email saying my order has arrived. It never arrived. They stole my money. They are a scam. Stay away.
27 May 2026
Unprompted review
Reply from Buytto
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
I purchased a pair of suspenders
I purchased a pair of suspenders. Shipping was quick and updates frequent . The quality is excellent and the clasps and fasteners are very fashionable . These are by far the best and most comfortable suspenders I've ever worn . I can't think of anything you could do to improve your product or ordering process. I'll be getting another pair in a different color . Thanks
27 May 2026
Unprompted review
Reply from Buytto
Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
If I could put zero stars
If I could put zero stars, or actually, a minus 10 stars I would. You stole my money and never sent the product and I have never been able to contact anyone from your company. I WILL be reporting you to the Connecticut Attorney General's Office as well as the Department of Consumer Affairs
1 April 2026
Unprompted review
Reply from Buytto
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Like efficient reply and action
Like efficient reply and action , your company hit 🎯 my goal 🥍 period!!!
10 March 2026
Unprompted review
Reply from Buytto
Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Excellent product as advertised
Excellent product as advertised. Took a while to receive since it is coming from China. Well made product.
25 May 2026
Unprompted review
Reply from Buytto
Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Works as advertised
Product is very useful with multiple cord hook ups. Charge is good.
25 May 2026
Unprompted review
Reply from Buytto
Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
At first I had a problem with Buytto…
At first I had a problem with Buytto regarding my order and getting them to respond to my problem. HOWEVER all that has changed. I may have been impatient. But all has been fixed and I am grateful to them.
As regards the product (a pair of suspenders) it was very nicely made. They looked good and felt good. I will be looking for more Buytto products in the future.
13 May 2026
Unprompted review
Reply from Buytto
Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I bought 4 peelers and they do NOT…
I bought 4 peelers and they do NOT work. I am very disappointed and wrote to you. Not one response. You lost me as a customer.
1 May 2026
Unprompted review
Reply from Buytto
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
where the hell is it
1 May 2026
Unprompted review
Reply from Buytto
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
I received my refund!
I was refunded for my order which I never received. I am glad that it was refunded so if you didn’t receive your merchandise then know it will be refunded.
1 May 2026
Unprompted review
Reply from Buytto
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
Solar Security Outside Lighting
Delivery took awhile but once I received the merchandise It was in excellent shape and all items shipped were in complete working order.
1 May 2026
Unprompted review
Reply from Buytto
Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
New Customer
I just got the product and so far, it feels great on my face. Oh, it is a Organic Castor Oil Roll on with Rose
Quartz. Don't really know where the Rose Quartz is, but
my face feels soft and not dry
21 May 2026
Unprompted review
Reply from Buytto
Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
At the last step a 29.99 item was added…
At the last step a 29.99 item was added without my selection. I ask multiple times in multiple emails to cancel the order with never a reply. Now I will have to call my Credit card to dispute the charge. Piss poor service and business model.
29 April 2026
Unprompted review
Reply from Buytto
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team2
Error in order/Error in billing
I ordered 1 black suspenders. I received in addition 2 more suspenders. I was billed for 3 orders of suspenders. A difference of $45. I tried to communicate with your company via email and received no answer.
This is an updated review. There was a mistake in my order & billing. I communicated with customer service and they have quickly corrected the error. I am happy with the product and recommend doing business with this company. We all make mistakes and the ability to correct an error is important.
3 May 2026
Unprompted review
Reply from Buytto
Dear customer,
Thank you so much for taking the time to leave us a review.
We are very sorry for the inconvenience caused to you.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
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