I had a faulty Vape and Ruth went over and above to send me a replacement out within 24 hours which is why I gave five stars. Although i got a bit impatient due to royal mail issues I apologise. Overa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent vaping flavours, good value products and truly exceptional customer service. This company is a real pleasure to do business with!
Company replied
Fantastic customer service when I had need to contact them after being informed that one of the disposable vapes I had ordered on a special offer had sold out. The young lady was so friendly & helpful... See more
Company replied
I've been shopping from V2 for many years and have always found their products and support to be very good. I recently got lost trying to find the right replacement coils for one of my vapes so I... See more
Company replied
Company details
Written by the company
V2 Cigs UK is an online retailer of e-cigarettes, vape kits, pod kits, e-liquids and vape accessories for adult smokers and vapers across the UK. For over 18s only. We want to keep vaping simple, whether you're switching from smoking or you've been vaping for years. That means well-made, consistent products, clear information and friendly advice when you need it. If you're not sure which device or e-liquid suits you, get in touch and our team will help you find the right fit. Vaping shouldn't be complicated. Switching to vaping can feel confusing at first. There are different devices, coils, nicotine strengths and e-liquid types to choose from. That's why we focus on easy-to-use, reliable and stylish products, backed by a UK customer service team who can answer questions about devices, tanks, coils and e-liquids. V2 Cigs UK launched in January 2012 and has been supplying vape kits and e-liquids to customers across the UK ever since. We're part of the wider V2 Cigs family, which began in the United States. Important Information Our products are intended for adult smokers and existing vapers aged 18 and over. Many of our products contain nicotine, which is a highly addictive substance. Vaping products are not recommended for non-smokers. Visit our website at www.buyv2cigs.co.uk to get in touch or browse the range.
Contact info
54 Broadway, PE1 1SB, Peterborough, United Kingdom
- 01733 555555
- team@buyv2cigs.co.uk
- buyv2cigs.co.uk
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from V2 Cigs UK
Thank you for your review. We appreciate your comments.
Fantastic customer service and great…
Fantastic customer service and great products.
21 November 2024
Reply from V2 Cigs UK
Hello Ilana, Thank you for taking the time to write your 5-Star review and for your valued custom. It's great to know that you are happy with our customer service and products. Much appreciated.
Great service brilliant company to deal…
Great service brilliant company to deal with
21 November 2024
Reply from V2 Cigs UK
Hello Margaret, Thank you for taking the time to write your 5-Star review and for your valued custom. It's great to know that you are happy with our service. Much appreciated.
Good selection of quality juices and fast…
Good selection of juices and fast delivery highly recommend V2
2 December 2024
Reply from V2 Cigs UK
Hello Edward, Thank you for taking the time to write your 5-Star review and for your valued custom . It's great to know that you are happy with our fast delivery and selection of e-liquids. Much appreciated.
Reply from V2 Cigs UK
Thank you for taking the time to write your review and for your valued custom Julien. It's good to know that you are happy with our fast and reliable service. Much appreciated.
Advertised item as in stock
Advertised item as in stock. Ordered, paid for next day delivery. When order did not arrive next day, emailed company. Told the items I had ordered were not in stock.
Don't advertise item available to buy if it isn't!
Let customer know that the item is not available BEFORE it is due to be delivered.
24 November 2024
Unprompted review
Reply from V2 Cigs UK
Thank you for your review. Our priority is always to contact customers as soon as possible if there is an issue with the order. Unfortunately sometime we are unable to reach some customers either by phone or email..customer service will contact you regarding the issue with the order.
Been a satisfied and happy customer for…
Been a satisfied and happy customer for years. Great product and service
26 October 2024
Reply from V2 Cigs UK
Thank you Shelley for taking the time to write your review. We are glad you are happy with our products and service provided.
The best vapes u can get (my opinion)
1 star deducted, as that they didnt have what i needed in stock. Which is often!
The vapes are the best out there, but you can only get them online, which costs more because of postage. Customer service is great. I would recommend this company.
24 October 2024
Reply from V2 Cigs UK
Thank you for taking the time to write your review. Your comments are appreciated.
Excellent Service
I have been using this company for many years and am impressed with their products. I use VOD Vaporiser which lasts me over a day on single charge and I use it like chain smoking. Also, their range of 100% VG liquids is excellent.
Customer Service headed by Ruth is faultless.
30 October 2024
Unprompted review
Reply from V2 Cigs UK
Thank you for you your review. We are delighted you are happy with our products and the service provided. Thank you for your continued custom.
Reply from V2 Cigs UK
Thank you Ian for your review. Your comments are appreciated.
Such a fantastic company
Such a fantastic company, they are so helpful.
Can’t recommend them enough.
30 September 2024
Reply from V2 Cigs UK
Thank you Emma we are delighted you are happy with the service provided.
Best e liquids I have tried
Best e liquids I have tried - Congress is pure tobacco taste, no chemical aftertaste! Fast service too
3 October 2024
Reply from V2 Cigs UK
Thank you Pat for your review. Its good to know that you are happy with the products and delivery service.
Reply from V2 Cigs UK
Thank you Steve for your review. We are glad you are happy with the product(s) and delivery service.
Good product better to pay a little bit…
Good product better to pay a little bit extra for quality
23 September 2024
Reply from V2 Cigs UK
Thank you Joseph for taking the time to write your review. We appreciate your comments.
Reply from V2 Cigs UK
Thank you Colin for your review. Your comments are appreciated.
Reply from V2 Cigs UK
Thank you for your review. We are glad y are happy with the products and the delivery.
Reply from V2 Cigs UK
Thank you for your review. Your comments are appreciated.
Old nicotine addict
I started smoking at the age of nine in the mid 60s; I couldn’t quit, I find the Sahara liquid the only option.
27 August 2024
Reply from V2 Cigs UK
Thank you Alden for your review. We appreciate your comments.
Reply from V2 Cigs UK
Thank you for your review. We appreciate your comments.
I was very impressed that the delivery…
I was very impressed that the delivery arrived so quickly. The product was just what I wanted
4 September 2024
Reply from V2 Cigs UK
Thank you Jackie for your review. We appreciate your comments
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.