First time buyer here. I was excited to see they had some of my favorite sparkling wines I haven’t had in years. They were out of stock of one of my items and Lupe emailed me promptly to explain. She... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered wine as a Christmas present on December 3rd and I put the incorrect address on the order. I emailed them the very next morning and Lupe addressed it correctly and sent me an email noting th... See more
My package was lost on FedEx’s end. I worked with Lupe who worked diligently with FedEx to find out what happened and what resolution could be formulated to get my package to me. With Lupe’s help, I r... See more
FedEx failed to deliver my wine for over a week. After many calls to them with no positive results, I contacted your organization and your representatives were quickly responsive to the situation, and... See more
Company details
Written by the company
BuyWinesOnline.com is your one-stop-shop for all online wine purchases. At BuyWinesOnline you can browse, buy, and get wine delivered all around the country.
Contact info
United States
- james@buywinesonline.com
- buywinesonline.com
4.2
Great
155 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wine Satisfaction Guaranteed
I have purchased from you many times. Every purchase was prompt , courteous (If I had a question?) and delivery was always on time! Your web site is well organized and easy for ordering. I am very pleased with this service you provide!
Sincerely,
Mr. R. Liebert
9 June 2025
Great service had what I wanted…
Great service had what I wanted delivered in perfect condition great company will be using them for hard to get wines.
12 June 2025
I liked the option to email directly…
I liked the option to email directly following my confirmed order. I had a few minor changes, and Kristina was quick to respond and remedy. Wonderful customer service!
6 June 2025
There was a series of mistakes in my…
There was a series of mistakes in my order as a result of a computer glitch. I called and the customer service agent was outstanding. Knowledgeable, efficient, and gracious. What a delight.
10 June 2025
Not pleased with how it is going
I placed my order. I got tracking and the order said it was to arrive the next day. When it did not show up I checked the tracking and it was being sent back to the shipper. Apparently it was broke in shipping. They resent out my order and the exact same thing happened the second time. They have my money and 4 weeks later I still do not have my order.
3 June 2025
Excellent online working relationship!
We had a few snags that were our fault and the company was very helpful working with us!! Excellent experience!!
9 June 2025
Lupe was very helpful and wonderful to…
Lupe was very helpful and wonderful to work with. Unfortunately they didn’t have the wine I ordered but Lupe did a great job to resolve the situation.
6 June 2025
Order delivered on time
Order delivered on time. All wines that were ordered arrived in great condition. Packaging was first-rate. Will order from these folks again.
2 June 2025
Great selection & great service
Great selection. Excellent customer service—before and after the sale
2 June 2025
Took longer to receive than…
Took longer to receive than anticipated. Maybe that just means the wine aged a little longer! However Ian very pleased with the price and the wine.
2 June 2025
Friendly Customer Service
I placed an order and realized the next day that it wouldn’t get to me on time for my event. So I called customer service and made a last minute change to my shipping to receive the order on time. They were very friendly and accommodating.
2 June 2025
Needed help with an order and received…
Needed help with an order and received prompt response! Excellent customer service.
30 May 2025
Happy customer!
Quick replies and when I accidentally ordered 2 cases, you efficiently took care of my error. Will order from you again!
28 May 2025
Quick response
21 May 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.