First time buyer here. I was excited to see they had some of my favorite sparkling wines I haven’t had in years. They were out of stock of one of my items and Lupe emailed me promptly to explain. She... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered wine as a Christmas present on December 3rd and I put the incorrect address on the order. I emailed them the very next morning and Lupe addressed it correctly and sent me an email noting th... See more
My package was lost on FedEx’s end. I worked with Lupe who worked diligently with FedEx to find out what happened and what resolution could be formulated to get my package to me. With Lupe’s help, I r... See more
FedEx failed to deliver my wine for over a week. After many calls to them with no positive results, I contacted your organization and your representatives were quickly responsive to the situation, and... See more
Company details
Written by the company
BuyWinesOnline.com is your one-stop-shop for all online wine purchases. At BuyWinesOnline you can browse, buy, and get wine delivered all around the country.
Contact info
United States
- james@buywinesonline.com
- buywinesonline.com
4.2
Great
155 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
White wine
Easily to find what I wanted. It arrived in short time and in perfect condition! Thank you, Judhe Jensen
20 May 2025
I received excellent customer service…
I received excellent customer service when I forgot to request gift wrap and a message to the recipient in my order.
21 May 2025
Your professional
Your professional, efficient and quick responses to my emails regarding my delivery issues really impressed me.
20 May 2025
Was completed correctly
19 May 2025
Great wine, reasonable price, helpful staff.
We're fans of an unusual cabernet and were not only able to secure a case at a very reasonable price, but the staff further assisted by helping us designate a local store for delivery site, avoiding the risk of no adult being home on delivery. Great wine, reasonable price, helpful staff.
15 May 2025
Hello
Hello. The service and delivery were great. The only problem I have is the wine I ordered was advertised as Apothic White Winemakers Blend, and what I received is Apothic White Original Blend.
7 May 2025
I love the immediate responses when I…
I love the immediate responses when I need something, they’re wonderful to work with
13 May 2025
Super Simple to order. Easy to order and delivered in a nice…
Easy to order and delivered in a nice timeframe.
8 May 2025
I entered the wrong delivery address on…
I entered the wrong delivery address on my order, so I immediately emailed customer service. Lupe responded right away and corrected the issue. Thank you so much!
7 May 2025
I had a small issue with a discount and…
I had a small issue with a discount and it was resolved with no back and forth. I’m a repeat customer and this quick resolution made me feel good about buying your products and being one of your customers
5 May 2025
Great Job!
Krista took care of our request promptly and as a true professional would. So awesome!
2 May 2025
Dependable delivery.
Very dependable experience. My purchase arrived promptly. I cannot remain on your solicitation list however, as my Email was inundated with ads, sometimes multiple times daily.
18 April 2025
Responsive!
Great webite. Found i what i was looking for, made my selection and hit send. Only then did i realize that my phone’s autofill submitted the wrong address. I alerted the company by email and sure enough a very thoughtful Kristina had corrected and confirmed my order. Great customer service!
21 April 2025
Great service and delivery
11 April 2025
They shipped quickly and efficiently
They shipped quickly and efficiently. As promised. Very happy customer. And selection is huge.
15 April 2025
Fantastic Customer Service
The delivery status of my package wasn’t updating because FedEx failed to scan upon arrival but the representative from BuyWinesOnline.com was so very helpful and called FedEx to track down my package, even though it wasn’t their responsibility! Their customer was very responsive and helpful (unlike FedEx). I will definitely be buying from them again!
11 April 2025
Great customer service!
There was an error with my order but Lupe contacted me and resolved it quickly, very satisfactorily, and generously.
11 April 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.