by Crea® Reviews 

913
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful aesthetic, modern design, and exceptional craftsmanship of the products they purchase. Buyers truly love how sturdy and well-made the furniture feels, mentioning that items maintain their brand-new appearance and comfort even after years of daily use. People also describe the support staff as incredibly kind, proactive, and genuinely dedicated to ensuring every single purchase completely satisfies their specific home requirements. Some reviewers were not happy with shipping issues, noting that packages experienced unexpected transit delays or arrived with accidental damages that required prompt and helpful company assistance.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the exceptional craftsmanship, durable... See more

Quality

Reviewers mention positive feedback about quality, expressing widespread delight with the craftsmanship and... See more

Delivery service

Consumers find delivery service to be marked by great satisfaction, with reviewers highlighting exceptionally... See more

Customer service

Reviewers highlight positive aspects of customer service, describing support teams as exceptionally... See more

Order

Customers consistently note positive experiences with order processes, highlighting the smooth ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered two Freja barstools three years ago. The ordering and arriving process was really smooth and the customer service excellent. Now, having owned the stools for a couple of years, I still absol... See more

Rated 5 out of 5 stars

First time shopping with by-Crea and it was a fantastic experience. Top notch customer service. And we absolutely love the Freja stools. They are a perfect fit for our kitchen island. I searched high... See more

Rated 5 out of 5 stars

We have been so impressed with the process, the quality of the product and the customer service, thank you! It can feel rare to find a business that genuinely and personally cares so much about the c... See more

Rated 5 out of 5 stars

Our bar stools are still in excellent condition. Purchased in 2023. The leather seat cushions look as good as new. No signs of wear, despite daily use and the strain from jeans or work trousers. Easy... See more


Company details

  1. Home Furniture Shop

Written by the company

by Crea® is a Swedish furniture design brand. We handmake our products in our factory in Sweden made to order to each customer's choice of fabrics and colors. Check our webpage or instagram @by_crea or www.by-crea.com


Contact info

4.9

Excellent

TrustScore 5 out of 5

913 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

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4.9

All reviews

(913)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love the barstools

I love the barstools. The quality is excellent and ordering was easy. By Crea was responsive, and quite frankly, far exceeded my expectations as we worked through an issue with shipping, and the bar stools arrived quickly.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Great product, Great Service

Great product, superb customer service! I ordered 6 stools for my new house which I needed by Christmas. They sent an email to make sure I had ordered the correct height stools and then got them here early-saving family from eating Christmas dinner sitting on the floor. Can’t speak highly enough about the quality and service!

19 December 2025
Unprompted review
Rated 5 out of 5 stars

What a great company !!!

What a great company !!!
I already bought 3 bar stools and an armchair and just ordred the candle holders Tom
Design, quality and elegance, those are the words that would describe By Crea
And btw the client service is very responsive and very nice
I strongly recommand to everybody !

17 December 2025
Unprompted review
Rated 5 out of 5 stars

One thing for sure at By-Crea

One thing for sure at By-Crea, is that they care about their customers. Not only do they deliver amazing quality, but they also give memorable service.

Ordering at By-Crea personally made me realize that customer service is the most important thing. Not because we are the customers, but about how this specific company doesn't take you for granted, which in these times, makes By-Crea very unique.

At By-Crea they are genuinely happy to help you with all of your questions or concerns. They take it all very seriously. You are definitely not “just a customer”.

Shout out to Sara for working hard (also during the weekend) calling and emailing making sure everything is alright during the order process.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended in terms of service and quality

Our engagrment with this company was excellent.
They emailed to ensure our order met our needs and our product was received quickly.

We are delighted with our stools and bench and cery happy with rhe quality. I would highly recommend this Company

25 November 2025
Unprompted review
Rated 5 out of 5 stars

First time shopping with by-Crea and it won’t be the last! I am a happy customer!

First time shopping with by-Crea and it was a fantastic experience. Top notch customer service. And we absolutely love the Freja stools. They are a perfect fit for our kitchen island. I searched high and low for a well made stool with a modern design and was ready to give up until I found the perfect fit at by-Crea. After reading so many positive reviews, I decided to order and so glad I did!

10 November 2025
Unprompted review
Rated 5 out of 5 stars

A wonderful caring business with great products!

We have been so impressed with the process, the quality of the product and the customer service, thank you! It can feel rare to find a business that genuinely and personally cares so much about the customers!
We love our Kent Chair and get so many comments on it! Don’t hesitate to use by Crea, you definitely won’t regret it!

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely great!

I ordered two Freja barstools three years ago. The ordering and arriving process was really smooth and the customer service excellent. Now, having owned the stools for a couple of years, I still absolutely love them! The design is beautiful and the quality of the stools is just great - they still look like new. I would definitely recommend by Crea, since my own experience has been just as good as I would wish.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Mon expérience avec By crea

Je suis absolument ravie de mon expérience avec By Crea. Le service client est d’une réactivité et d’une gentillesse rares : réponse rapide, suivi impeccable, et un professionnalisme remarquable.
L’équipe a été très attentive à mes demandes.
Les produits, quant à eux, sont d’une grande qualité et parfaitement conformes à mes attentes.
Je recommande vivement — autant pour la beauté des articles que pour l’excellence du service.
I am absolutely delighted with my experience with By Crea. Their customer service is exceptionally responsive and genuinely kind — quick replies, impeccable follow-up, and remarkable professionalism.
The team was very attentive to my requests.
The products themselves are of excellent quality and perfectly meet my expectations.
I highly recommend By Crea — both for the beauty of their products and the excellence of their service.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Great chairs

Lovely chairs, high quality for a good price. Quick lead time and fast shipping. Customer service is excellent.

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Still enthusiastic after 2 years

Our bar stools are still in excellent condition. Purchased in 2023. The leather seat cushions look as good as new. No signs of wear, despite daily use and the strain from jeans or work trousers. Easy to clean with a magic eraser sponge. The company is very customer-oriented; they provided me with detailed advice and the purchase process went smoothly. I am happy to recommend this company and their products.

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful chairs

Beautiful chairs! Sturdy and well-designed. Their customer service is exemplary!
I would definitely recommend ordering from them, and can't wait to see what else they'll be offering!

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Great products to start

Great products to start.
But they also provide quick delivery with excellent packaging. And perhaps most important they have absolutely fantastic unparalleled customer service.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Freja bar stools

We recently purchased customised Freja bar stools from by Crea and could not be happier with the entire experience. From the beginning, the process was seamless — we first ordered samples to see which materials would work best in our kitchen, and they arrived within just a few days. Once we made our decision, we placed our order and were pleasantly surprised at how quickly the stools arrived, especially considering they were shipped from Sweden to Ireland.

The moment we unwrapped them, we knew we had made the right choice. The craftsmanship, design, and comfort are all outstanding, and the stools look perfect in our kitchen. Everyone who has visited our home has commented on how great they look.

What impressed us most, beyond the quality of the product itself, was how professional, efficient, and trustworthy by Crea proved to be. They truly made the whole experience a joy, and it’s rare to come across a company that “just does things right.”

We would not hesitate to order from by Crea again and highly recommend them to anyone looking for beautifully designed, high-quality furniture with outstanding service.

11 September 2025
Unprompted review

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