by Crea® Reviews 

913
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful aesthetic, modern design, and exceptional craftsmanship of the products they purchase. Buyers truly love how sturdy and well-made the furniture feels, mentioning that items maintain their brand-new appearance and comfort even after years of daily use. People also describe the support staff as incredibly kind, proactive, and genuinely dedicated to ensuring every single purchase completely satisfies their specific home requirements. Some reviewers were not happy with shipping issues, noting that packages experienced unexpected transit delays or arrived with accidental damages that required prompt and helpful company assistance.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the exceptional craftsmanship, durable... See more

Quality

Reviewers mention positive feedback about quality, expressing widespread delight with the craftsmanship and... See more

Delivery service

Consumers find delivery service to be marked by great satisfaction, with reviewers highlighting exceptionally... See more

Customer service

Reviewers highlight positive aspects of customer service, describing support teams as exceptionally... See more

Order

Customers consistently note positive experiences with order processes, highlighting the smooth ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered two Freja barstools three years ago. The ordering and arriving process was really smooth and the customer service excellent. Now, having owned the stools for a couple of years, I still absol... See more

Rated 5 out of 5 stars

First time shopping with by-Crea and it was a fantastic experience. Top notch customer service. And we absolutely love the Freja stools. They are a perfect fit for our kitchen island. I searched high... See more

Rated 5 out of 5 stars

We have been so impressed with the process, the quality of the product and the customer service, thank you! It can feel rare to find a business that genuinely and personally cares so much about the c... See more

Rated 5 out of 5 stars

Our bar stools are still in excellent condition. Purchased in 2023. The leather seat cushions look as good as new. No signs of wear, despite daily use and the strain from jeans or work trousers. Easy... See more


Company details

  1. Home Furniture Shop

Written by the company

by Crea® is a Swedish furniture design brand. We handmake our products in our factory in Sweden made to order to each customer's choice of fabrics and colors. Check our webpage or instagram @by_crea or www.by-crea.com


Contact info

4.9

Excellent

TrustScore 5 out of 5

913 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(913)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Don’t know where to start

Don’t know where to start, I can’t recommend this company enough, especially the CEO Alexandra who accommodates you from beginning to end her customer service is excellent, everyone’s is can’t fault them at all.
The quality and craftsmanship is top of the range, I have ordered 3 times and I can’t fault anything each time, from beginning to end.
The crea company will be highly recommended from me
Wish the growth for this amazing company
Deda Naqvi

30 August 2025
Unprompted review
Rated 5 out of 5 stars

No One Wants To Deal With Customer Service !

With just a slight hiccup in what I received in my order I cringed at the thought of dealing with customer service. WOW! I sure was wrong! The customer support with this company is top notch! They went above and beyond to ensure I was satisfied. Hands down the best support I've received from a company. Even after my issue was resolved they reached out to ensure I was happy.
My bar stools are beautiful! I am beyond happy with my experience with Crea!! Will def recommend to all!

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Luxury furniture that stands the test of time

We ordered the bar stools 2 years ago for our new kitchen extension and not only do they still look perfect, the craftsmanship has stood the test of time. Lovely company to deal with, which has the customer at the heart of everything.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Incredibly well taken care of

I felt so felt well taken care of even from afar. Jonna Hansson from By Crea noticed my order and emailed me to double check the height of the Freja barstools that I ordered. This was incredibly helpful as I had ordered the wrong size that would’ve been too tall for my kitchen island. Sent a thank you email to Jonna explaining that I’m an American Swede that wanted to feel closer to my family’s culture and she honored that in the email. Incredible customer service all around. I’ve never felt so seen from a company.- Alexandria Carlson Mlynek

3 August 2025
Unprompted review
Rated 5 out of 5 stars

Quality product and excellent after sales

Workmanship and design both very good. We are delighted with the stools in our kitchen. They were properly and expertly packed. We had a problem with a split delivery and the company was very responsive and stayed on it. It was quickly resolved.
Quality product and excellent company to deal with

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Quality

The products are great quality. I ordered a number of chairs and have been so impressed with them. Dealing with Crea was a pleasure and they were safely shipped to the UK. Highly recommend.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Ebba Barstool

I encountered an issue with one of the chairs I ordered, but the company handled the situation with exceptional professionalism. They went above and beyond to ensure I received a replacement promptly. I am thoroughly impressed with their customer service and commitment to customer satisfaction. I would highly recommend this company. 10/10

16 July 2025
Rated 5 out of 5 stars

I bought the freja bar stools

I bought the freja bar stools. When I had a questions about the product I received a quick and thorough response. They were shipped quickly and when I received them I was thrilled they were packaged well and required no assembly. The quality of the product is amazing and the bar stools are very comfortable.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

These perfect stools are beautiful!

The stools are beautiful and seem very well made. They came quickly and were expertly packaged. No assembly required. I ordered the pads to protect my floors and much to my very pleasant surprise, they came attached! They glide perfectly. Customer service and communication far exceed anything I've ever purchased.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service and beautifully…

Outstanding service and beautifully unique products!
I couldn’t be happier with my experience with By Crea. From start to finish, the service has been exceptional – responsive, professional, and genuinely caring. The quality of their products is in a league of its own – elegant, timeless, and uniquely crafted. Every piece feels personal and thoughtfully designed. I truly couldn’t be more satisfied and will absolutely recommend By Crea to others. Five stars all the way!

17 June 2025
Unprompted review
Rated 4 out of 5 stars

Great Product

When I ordered these stools, the listing said they would arrive in 10 days, but it actually took around 2 months to receive them. The company did reach out and offer to upgrade the shipping to air freight for an additional cost, which I understand given current global delays. I appreciate the effort to accommodate, but it did feel like I had to email multiple times to get updates—and it wasn’t until I left a review that the stools were finally delivered.

That said, once they arrived, I was genuinely impressed. They came fully assembled (which was amazing) and the quality is truly great. I’m very happy with the final product, just wish the communication and shipping experience had been smoother.

6 April 2025
Unprompted review
by Crea® logo

Reply from by Crea®

Hello Armin,

I would like to start by apologizing again for the delay in your order. We are in the process of opening our warehouse in the USA due to the incredible increases in shipping costs and customs into the US. We have done our utmost to update you concisely regarding the entire process. Just as explained when we asked if you wanted express shipping, the cost is actually 600 USD, but we as a company take this very seriously and would therefore like to offer you to cover the majority of it ourselves and offer you this for only 50 USD. You have not since gotten back to us. As a customer service manager, it hurts to read a review like this as we take our customer service very seriously and customer satisfaction is our top priority. I personally follow the status of the orders daily, just like with all other orders, and your order is exactly as promised, scheduled for delivery by the end of June. If there is any other way we could have updated our customers regarding these delays, I would be grateful to receive feedback on this. We are a small organic company in Sweden and are happy to develop with the help of our customers' suggestions on how we can offer a better service ❤️

Rated 5 out of 5 stars

Totally happy customer

Ordered 2 Freja bar stools which arrived quickly, absolutely beautiful, very comfortable and perfect match for our new kitchen
Ordered a further two stools that arrived four days later in Ireland
Excellent customer service, quality and style

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Awesome Philip Bar Stools

We received our two Philip Bar Stools. They are as nice or nicer than shown in the pictures online. They fit perfectly in our space not only form and function, but the color blends extremely well. Lastly, the quality is unbelievable, two of the best chairs we’ve ever owned or used. Thank you for being a solid artist!

12 May 2025
Unprompted review

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