Bycastello Reviews 

Avoid this company at all cost. Cheap cheap cheap . Would not return my item .

The jumper I received is completely different to the picture on the website (as well as being too small and poor quality). The customer services team are not addressing the issue of the wrong item being sent and insist I pay return postage in order to get a refund. Wish I had read these reviews beforehand. Ripoff, do not buy from this company.

Bycastello is a scam - they send terrible quality clothes and there is no way to return them they don’t respond to emails
Avoid !!!

Company sent a fake product (it was not leather as stated and smelt like fish), then refused to send a prepaid label to send the item back even though their website states that they will do so if an incorrect product is sent. After arguing and pointing out their contradictions for days, they agreed to send a label to us, which we did not receive. When chasing them to do as they promised, they waited until 30 days after the order to reply, to then say we will receive no compensation whatsoever because we are over the warranty.
I’ve never had such appalling service and I wish that everyone would know what a con they are before buying from them.

Complete scam. Ordered a jacket. It never arrived. Tracking stated it was 200 miles away from my house. When I contacted them they said I had refused delivery but it never came anywhere near me or my house. Reported to my bank for fraud hoping I get the money back. Total fraud

After returning items to which I know have credit which I would like to use.
The email Essex Courture sent me as is not correct, I've asked constantly for a correct one, they then send me the same one back. However I've sent further what's app messages which no one seems to understand that the email to claim my credit back is not correct, I've sent an email through Gmail, yet again no response. I believe this company has no intention of allowing customers to use their credit to which they are owed.

Do not buy from this website ,items arrived nothing like the ones on the website ,the standard is terrible and the sizes are all wrong ,even the colours are off ,tried to contact them about a return but was fobbed off ,payed decent money for clothes you could get off temu for a few quid ,disgrace that these places are allowed to scam people and nothing is done

This website is a complete disappointment. The clothes are low quality, with no recognizable brand names or sizing consistency. It feels like everything is generic and overpriced for what you get.
Customer service is just as bad—took over 5 days to even get a response, and when they did reply, it was full of excuses. I tried to get a refund for a clearly defective item, but they kept stalling and avoiding responsibility. Never got my money back.
Overall, a terrible shopping experience. Poor quality products, unresponsive support, and no accountability. I strongly recommend avoiding this site.

The quality of the jumper is terrible and came up really small. When I contacted Castello to return it, they informed me that I would have to send it back, at my own cost, to China, which was going to cost over £20 or I could have 5% refunded, equating to £1.50!!! Terrible customer service. The jumper was meant to be a gift but I was too embarrassed to give it to them! Avoid this company!

the items are posted from China and are not 100% leather as claimed. Also the items will arrive damaged and you will have to pay for the return postage out of pocket to China. The company should be investigated and banned from trading in the UK. Received ripped goods and would not cover or send return postage. I can provide all the evidence to relevant authorities. Stay away from this company and don't waste your money.

Searched for a green denim shirt on Google and i liked the one from Bycastello. Took two weeks to be delivered. They probably ordered it from China and it wasn't denim, just a cheap shirt which i paid £29.95 for. Will never buy from them again but i blame Google for putting no good companies like Bycastello on their search engines.

Item took longer to arrive than expected - (China) sizing totally out on both items.
Customer service very slow to respond - then unable to return due to T&C's. Asked for a copy of said conditions - let's see if they supply them.
BUYERS BEWARE - wish I had seen these reviews first, not one person happy.

The sizing of the item is a bit out. I ordered a Medium size & it fits more like a Large. The quality of the material is okay but not great. Castello wouldn't accept returns for a full refund. They'd only reimburse 10% of the cost, so I had no option but to keep the item or sell it.
Not the best shopping experience.

I ordered yesterday but I researched too late. I tried to cancel on the same day but the customer service are stalling they said they’ll get back to me but now it’s the next day and I still don’t have a reply I’m panicking because I paid £50 and my mum gave that to me from her salary to enjoy

An absolute CON. I ordered six shirts for a funeral. The items took much longer to arrive than expected and when they did arrive they were NOTHING like the shirts ordered! One was the correct shirt but in a different colour and the other five were absolutely hideous nylon rubbish.
The company address is Norway
C.J. Hambros Plass 2c, Oslo, 0164, Norway
The return address is China!
China (Zhejiang) Pilot Free Trade Zone
Jindong District, Jinhua, Zhejiang
DO NOT BUY ANYTHING FROM THIS COMPANY!!

Do not buy from here. Cheapest quality. No returns process. Disgusting.

Absolute garbage product and this company do not have a valid returns policy, I complained about the poor quality, not linen but polyester, no labeling, fits like a potato sack and its going straight in the charity bin. Disgraceful, scamming company and lesson learned.Avoid at all cost and spread the message to others so they dont get scammed

Dress ordered wasn't shipped for 10 days. Actually only sent out after l tried cancelling the order, took a week to be delivered, well after the event l had ordered for. It also didn't fit, so tried to return and that was refused " your given reasons don't qualify for a return"! Disgusted by their attitude!

I returned an item to ByCastello with full tracking and proof of postage. I’ve sent them this info multiple times — it’s right there in the email chain.
Despite this, they keep replying with the same scripted messages asking for the tracking again, pretending they haven’t seen it. Now they’re blaming customs for the item not arriving — even though I followed all their instructions and have proof the parcel was sent to the address they gave me.
After weeks of frustration and delay, they still refuse to refund the £76.24 I’m owed. I’ve since:
Reported them to UK Trading Standards
Filed a complaint with Chinese authorities
Started a chargeback through my bank
Their customer service is evasive and unhelpful. They’ve even turned off Instagram comments — probably to stop customers from exposing what’s happening.
Avoid this company. If you ever need to return something, prepare to be ignored, stalled, and left out of pocket.

This experience was an awful customer experience from start to finish and much of what they have on their website misrepresented their product and returns process. Firstly, the item was not delivered in the time frame suggested being over two weeks late to arrive. When it did arrive the quality was appalling and did not represent the images or description on the website. Being told throughout the process, after I enquired about a return before even the item was delivered, given it was later than I needed it, I was reassured once received I was easily able to return the item. Well this was a blatant lie! The item cost me just under £40. When I finally received it and asked about returning it they told me the reason for return was no listed on their reasons for a return, which actually then checking their returns policy was not the case. The returns process required me to send the item to an address in China which would cost me just over £40!! Then I could get my refund, clearly not a situation where I was going to actually have any form of refund (money back in my account rather than paying out more). The business just had one lie after another which did not justify a return and I was left just under £40 out of pocket and frustrated with extremely poor service and customer experience. Where do these companies think this sort of response is going to leave them? Not as a viable business that has great customer experiences and onward recommendations. I could not, not recommend, this retailer highly enough.