BYD South West Reviews 

I was on the lookout for my next car, BYD came up and I decided to book a test drive, Ruth was so helpful not only when I had to call to re arrange but on the day! But warm, friendly and knowledgeable, nothing was too much trouble she came from a point of experience in what she is promoting and a genuine care and amazing amount of time which is rare with other car dealers, Thank you for a great experience and introduction to BYD I look forward to seeing this site grow. 10/10

Very good & helpful always willing to answer any questions.

A very good experience I would recommend them,

I ordered a BYD Seal through the Tusker salary sacrifice scheme, the delivery of which was arranged through City West County. The entire process has been plagued with some quite serious problems, so this is unfortunately quite a lengthly review.

I originally ordered the car in December 2024 with a quoted delivery time of 8 weeks. 21 weeks later, I chased Tusker as I could see the car was at the dealership and had been for a couple of weeks. I was told the car had failed its pre-delivery checks due to the wrong interior being supplied - I'd ordered the black, what had arrived was the ice blue. After having waited so long for the car, I told Tusker I'd accept it as it was.

The car was delivered on the 21st May and it was immediately obvious it had been significantly damaged. The rear boot was dented. There were 8 chips of paint missing all along the rear bumper. There was a paint defect under the lacquer on the bootlid. The front seat was quite literally black with dirt. I took the car on the proviso the damage would be quickly rectified.

I was contacted by someone called Kai for CWC who assured me it would all be fixed and that it would be personally checked by him before it came back. On the 21st June they tried to redeliver it - the dent had been fixed, but there had been absolutely no attempt to repair either the damage in the bumper or the bootlid paint defect. I refused delivery of the car and this time, I requested that as I no longer trusted them to complete the repairs, I wanted an entirely new vehicle be delivered to me, this time with the correct interior. They accepted.

I was supplied with a hire car during this time, which while it was a lovely car, was clearly neglected. It was overdue a service by 3 months, it had 3 slow punctures in the tyres, it had what appeared to be a coolant leak which stopped it from charging fully while we were away, and it had electrical gremlins - with heated seats coming on full blast at random, and one of the rear brake lights sometimes refusing to turn off when parked.

Eventually the new car was delivered on the 29th July, mercifully free of damage and the correct order. Despite all the problems, I had no intention of leaving this review, until today, when I called Tusker to ask them to update the registration they held for me, as it still showed the original vehicle. Tusker were incredibly confused as they weren't aware there was ever an issue. After 45 minutes on the phone, they informed me that CWC hadn't followed process, and they weren't aware I had a new car at all. This means that the car wasn't registered with their fleet company and therefore wasn't insured, for me or anyone to drive it. So I've been unknowingly driving around in an uninsured car for a week, putting myself, my passengers and my licence at risk. Now I'd like to make this clear - CWC absolutely never informed me of this. They told me I'd need to let Tusker know of my new registration, but that was it. According to Tusker, CWC should have immediately informed them and provided the chassis number before the car was even delivered to me.

Overall, an absolutely diabolical experience, I have to say legitimately the worst service I've ever experienced from any business ever, which I feel is really saying something. The only positive experience I had was with Molly, who kindly sent a bunch of sentimental items I'd left in the original car home to me via special delivery.
I hope I never have to cross paths with CWC again.

Chicaine was very helpful when we were looking at the available models and organised a deal on a de-fleeted model which was exactly what we wanted.

Jon

Went in to BYD to test drive the BYD Dolphin and was very impressed with the performance.Jacob and Charlie were both very helpful and knowledgeable about the process and product.Made to feel very welcome with coffee and told to come back anytime you have a query.
Love the new car 👍

I recently purchased a car from the Taunton branch, and the overall experience was very satisfying. The staff were helpful, professional, and made the whole process smooth and stress-free.

Thank you for making my car purchase so easy and enjoyable. I would definitely recommend this branch to anyone looking for a reliable and friendly service.

We were looking at a BYD and Truro BYD came highly recommended, we worked with Chicaine who was knowledgeable and always had a good handle on stock nationally. Chicaine always responded very quickly either by email or phone and assisted with every aspect.
A shout out to Josh at Truro service was able to help with technical questions.Great dealership!

My wife and I had a test drive on a BYD Dolphin and after talking to the salesman Mitchell Baggott, we decided to trade in our Honda Jazz for the Dolphin Surf Active. Mitch was very helpful and answered all of my questions which I could think of at the time.
We had agreed to complete the handover on 27 June, unfortunately my new car was not ready, therefore I was given the demonstration car Dolphin surf boost to use for a week.
The specifications for the Boost is different to the Active, I had difficulty in finding the difference in the downloaded manual for the two cars. This is not the fault of the salesmen but of BYD for not producing a separate manual for each car.
I did realise the active didn’t have 360 degree cameras or heated seats, but some attributes were unclear, I found the forward cameras very helpful but not included on the Active, but my biggest bugbear was that the side mirrors did not fold back at all.
I have been driving since 1976 and in my experience the most vulnerable part of a car is the wing mirrors.
Just one other complaint, my wife had difficulty in engaging her seat belt despite only weighing 10 stone, therefore I have bought an extension to the lock.
However I have found the car a delight to drive and would highly recommend it to anyone considering an electric vehicle. Thankyou to Mitch for behing so helpful and doing an excellent job.

Great Staff very friendly and helpful Simon who hadn’t been there long did a fab job went in on the Sunday for a test drive picked up our new car on the Friday fab service

My recent purchase of the BYD Seal U DM-i on Friday was an absolute pleasure, and we couldn't be more thrilled with our new vehicle. From the moment we stepped into the dealership, the experience was exemplary, largely thanks to the outstanding support we received from Mr. Deven and Kelven. Their professionalism, knowledge, and genuine dedication truly made this a memorable and incredibly positive transaction.
Mr. Deven and Kelven went above and beyond to ensure all our questions were answered and that we felt completely confident in our choice. Their expertise on the Seal U DM-i's features, performance, and efficiency was evident, and they patiently walked us through every aspect, ensuring we understood the car's innovative technology. What truly set them apart was their unwavering commitment to providing an unparalleled level of customer service. They were not just sales representatives; they were true advisors, guiding us with integrity and a focus on our needs.
The BYD Seal U DM-i itself is a revelation. Its stylish design, spacious interior, and advanced plug-in hybrid technology perfectly blend comfort, practicality, and environmental consciousness. We are particularly impressed with its smooth drive, impressive range, and the seamless transition between electric and hybrid power. It's clear that BYD has delivered a vehicle that truly excels in its segment.
The entire purchasing process, facilitated by the exceptional team, was remarkably smooth and efficient. We felt supported at every step, and the transparency and clarity provided by Mr. Deven and Kelven ensured there were no surprises.
In conclusion, we wholeheartedly recommend both the BYD Seal U DM-i and, more importantly, the outstanding team at the dealership, especially Mr. Deven and Kelven. Their extreme support transformed what can often be a stressful process into an enjoyable and incredibly reassuring experience. We are now proud owners of a fantastic vehicle and look forward to many miles of enjoyable and efficient driving.
Thank you, Mr. Deven and Kelven, for your truly exceptional service!

Chicaine at Truro was most professional, informative and helpful with our recent purchase of a BYD Atto, with which we are very pleased.
She coped particularly well as a lone worker with multiple drop-ins when handing over our car by appointment.
BYDs are great cars at good prices so it’s going to get busier in Truro. Maybe consider employing more staff but they will have to be as personable and lovely as Chicaine!

Want to thank Mitchell and Jacob for their professionalism and product knowledge. Could not recommend them enough. The whole experience was very comfortable with absolutely no hard sell. Thank you guys.

All staff were helpful and very happy with Mr Debun with his well explanation regarding the car and always updating regarding the status of the car. Specially to mention regarding my BYD Seal Comfort it's an excellent runner and it's luxurious,spacious car. Many thanks for BYD for this super car

From Start to finish Jacob and Charlie where fantastic. very welcoming and professional.
both me and my wife absolutely love the car and will return when we are ready to upgrade.

Dealing with BYD in Exeter was very simple and friendly.
We knew the vehicle we wanted for while so ordering was easy especially due to the great staff, car was available for pick up one week after order which compared to other manufacturers is great.
Vehicle as per specs and expectations.
Collection was enjoyable partly due to helpful friendly and knowledgeable staff who made us feel special.
Highly recommended.

Great product, excellently presented by knowledgeable and pleasant staff.

All of the staff were very friendly and helpful throughout the sale process, going above and beyond to assist me with choosing which car to go for. I dealt with a few different members of the team during my visits to the showroom, but Ryan was a great help in particular throughout the whole process.

I live in London and visited a local dealer to test drive the Atto. Being an EV user for the last 7-8 years, they all pretty much do what they say on the can. Like many other BYD dealers, BYD South West was offering one of their demo models for almost £10k less and was the cheapest from all dealers with a similar spec model.

I ordered my car over the phone with Ryan and placed a deposit, with a to be confirmed delivery date.

Excellent service from both Ryan & Jacob except, I sent 3-4 emails and 3-6 phone calls to try and confirm delivery. To no avail, no email or return phone call It was a Friday eta and I was leaving for a wedding in Venice on Saturday, so was quite anxious to confirm delivery and organise payment.

However, Ryan did as a courtesy take off the delivery fee and Jacob sent the car on the promised date, even though, payment went through the following day.

Thank you guys, my son loves the car, and hopefully, I can get down to the dealership and put faces to names.

Excellent customer service throughout, helpful and informative. A very pleasant experience. Well done BYD Plymouth and especially Kirsty.

All the team at BYD are great really helpful and friendly nothing is too much for them. Yasmin was fantastic during the whole thing and even after handover she rang to ask how things were going and just to pop by or email her if we have any questions which is super helpful. So thank you team at BYD Exeter