Byram Healthcare Reviews 

As a nurse in a clinic who helps patients get their urology supplies, I'm shocked by the incompetence and unprofessionalism at Byram. We've been trying for WEEKS to have them fulfill an order for a longstanding client. They provide inconsistent answers as to what the delay is. First it's the doctor's order. Then it's the visit notes. Then, it's that the notes are unsigned. Then they're missing key phrases in the notes. Every time demanded to speak to someone in authority. First I was told there wasn't anyone, then I was told they're in a meeting. And 3 weeks later, they still have not sent the supplies, without which my client has a medical emergency. I told Byram this, and what do they do?
Tell me I'll get a call back, never take my number, and make more empty promises. Byram doesn't give a shit about patients. And if you work there? You're PART OF THE PROBLEM because you do NOTHING.

WORST experience ever. Unacceptable customer service. I called to cancel an order and emailed as soon as I realized I ordered the wrong pump, they sent it anyway. Took over a month and multiple follow ups to receive a label. Wrong exchange was sent and I opened the box to see if it was the right pump - now they won't accept the return and get me the portable pump like I asked. Customer Service is too busy educating me instead of helping - and not in a good way. THe pump I got is 130 on target and amazon and i paid 100 to go through insurance. To save 30 dollars I have spent hours on the phone with your terrible team and to NO avail. I will contact insurance to decline claim.

Complete failure in handling my diabetic medical equipment order. Despite calling every two days to ensure my order would be processed before year-end, they repeatedly dropped the ball and didn't complete it until January.
The result? I'm now stuck paying over $1,000 out-of-pocket because the order missed my previous insurance coverage period. My numerous attempts to resolve this were ignored until it was too late.
For a medical necessity like a diabetic monitor, this level of incompetence is unacceptable. Their negligence directly caused me significant financial hardship that could have been easily avoided with basic customer service. I strongly advise finding another provider who takes their responsibilities to patients seriously.

Order from any place other than Byram. They took 3 weeks to process my order, kept promising when things would be delivered and then didn't deliver. I ended up being days without any dexcom supplies because they kept failing to deliver. No one at the company seemed to care at all that I was without supplies. I am calling my insurance company to demand that I be allowed to order from another company.

This is absolutely the worst company I have ever had my life depend on. I have ordered diabetic supplies 2 separate time, only to have my order cancelled or delayed due to them saying they are waiting on a prescription. My doctor's office has showed me where the prescription has been sent 5 different times. It hurt me to even give them a one rating. STAY AWAY!!!!!

I wish I could give them zero stars, I placed an order in November. They made a mistake on my Medicare reimbursement so I canceled the order in November. They fought with me until February 15 to refund $300 on my credit card. Dozens of emails , an outsourced call centers in another country. No one responded to my emails. Their a healthcare company. People are in trouble they need help this company doesn’t have.A s—t.

DO NOT RECOMMEND!!!

I’ve been a loyal customer since 2019, consistently receiving excellent service until September 2023. Since then, everything changed. The staff doesn't cross-check information, and their processes have become inefficient. They claim to have updated information but often say they can't process orders due to missing details. This has resulted in several canceled orders with no explanation.
Incident started 1st week of January 2025
To make matters worse, they shipped an order to the wrong address, despite me updating my information. They then asked me to go to the incorrect address to retrieve the package. My doctor and case manager have reached out multiple times with the correct information, but they still insist more is needed.

They also have my physician’s address wrong, despite updates. As for my child’s insurance, they've been informed multiple times about the primary and secondary insurance, but they confuse the two and even removed the primary insurance without explanation.

The difference in service is night and day. I’m incredibly disappointed after years of smooth transactions. What was once a 5-star company has become a 1-star experience. I would not recommend them to anyone.

UPDATE 2/10/25:
My doctor and case manager spoke with Byram on 02/06/25 and were assured that all documentation was received. However, on 02/09/25, I received an email stating they needed more documentation, and the process started over. The system marked me as "Not a CHOC patient," which is incorrect. I’ve updated them multiple times, and I spent another 30+ minutes on the phone today. This has been going on for over a month.

UPDATE 2/20/25:
Finally received the G7 Receiver after over a month of back-and-forth with Kaiser Case Workers. I emailed Byram using the contact from their Google review but never received a response.

Advice:
If you must work with them, be as thorough as possible. Document everything and be specific, or ask them to be specific.

On January 29th 2025 I called to place a reorder of Dexcoms for my 4 year old daughter for February. When he pulled up my account he proceeded to talk about my past January shipment, when that order was placed, when it was shipped and delivered, I tried to explain to him that I am not calling to check the status of a past order, but I am calling to place a new order. My daughter had her last Dexcom on her arm and we were ready to place our new order for February. At first he was failing to understand that I was calling to place an order, not to check the status of the past January order that I had already received weeks ago and used. Once he understood what I was calling for, he said I had to “call back on January 6th to place the order”.. I told him I cannot do that and that I need the order placed today, I had been getting phone calls/voicemails stating that it was time for me to reorder supplies, after I told him that, he said okay and that he “placed the order for me” and it would be shipped on February 6th. I called today to check on the status of my order to come and find out that there was no existing order in place. The representative today told me he reported that I disconnected the call, which is not true, I made sure my order was placed, said bye and hung up. Horrible customer service, I’ve never experienced being lied to by a representative like this.

I have been a customer of Byram Healthcare for 4 years. In that time I have had to contact them for delay of supplies, unclear ordering process, and billing (I've had to address the same problem twice, so far). Their website has inaccurate information about autopayment. They will not discontinue sending unnecessary robocalls reminding me to reorder (multiple calls).
I have to use Byram due to my health provider. Otherwise I would go else where.

I've never heard of Byram Healthcare until I received a bill for $46.96 along with a notice of their change of address which says "you are being notified of this change as we received a payment from you at our former address..." but I never ordered anything from them and never paid them anything...I don't know anything about this other than how absurd it is and a likely SCAM.

What a nightmare Company why doctor insis on using them is be on me the company is incompetent when ordering most customer service reps are outsource operater, if I was you find another company if you can

They use to have excellent, mature people handling everything. The customer service and product quality was top notch. They had no trouble taking my insurance before. All of a sudden my insurance is out of network. Their first explanation made it sound like they billed the wrong company but they won't own it. The second and third tries it was just an immature response from people who don't look, talk, or write like me. No explanation, no investigation. Had to pay for supplies and the quality did not match the price. Some had to be discarded. They have gone downhill. I marked their emails as spam.

Customer service agent was rude, impatient and not knowledgeable. Why does Medicare think they are competent to handle customers? This wasn’t a minor issue. I received an email that the G7 was out of stock. Naturally, I was concerned and called right away. Agent was distracted by my call as if she was busy doing something else. More training needed.

Once again, Byram has canceled an order for CGM supplies because 'we have not received the information we requested from your doctor'. Well, that's just plain false. My doctor (who actually cares about me vs. their bottom line) has not heard from Byram...Thank goodness I'm able to begin ordering these supplies from a different vendor...

Great at selling your stuff, the worst at accepting returns!!
I bought two extra boxes of catheters because they entered my medicare order wrong, they entered 1 per day for 90 days vs. three power day for 30 days
I had to pay over $600 in cash to get two boxes, and I returned them within 15 days. Guideline on December 12
Now it's Jan 27, and still no money. Buy Elsewhere
Also music on hold is only heavy metal, and 2 hour waits listening to horrible music sucks

The industry standards are so low. I tried using another supplier that was even worse than Byram so I continued with them for awhile.

When ordering online, their system is reasonably efficient. Unfortunately, I have repeatedly had difficulties with orders being handled correctly. Most recently they sent supplies I never ordered and it took 5 contacts and over an hour to receive a return label.

Another 15 minutes to close the account and they implemented a process that was annoying asking for all sorts of information they have never asked for before.

Customer service sucks
I feel sorry for there customers that really depend on there products as in life & death depend
I had to click on 1 star otherwise they would get 0
People don’t care or listen
And of course they are always right

Something tends to go wrong almost every month. This last time was indeed my last time. They positively harass you to make an order then proceed to care very little about making sure you get it. There is no help. When you do reach someone after a minimum of 20-30 minute hold they are bored, rude, unhelpful and lie. Taking care of someone on a good day is difficult, with Byrams it is tortue. Try ANY OTHER COMPANY. They do NOT deserve your patronage.

My stoma burns like hell cuz these asswipes didn’t deliver my colostomy bags and didn’t bother to message me . They do this all the time saying they are waiting for authorization from insurance company but really there are just incompetent. I have to wait till Monday to get an order from Amazon- while theses asses claim they sent an email. I get 1400 emails a day. Couldn’t you send me a text or a phone call saying you’re not sending my order? What the f?

When UHC dropped its relationship with another supply house, I was told to switch to Byrum for supplies for my Tandem insulin pump. That was about 3 years ago with 4 supply orders being issued per year. Rules state I cannot place an order until I teach 10 days of supplies. Only twice in 3 years did Byram deliver insulin pump supplies before I ran out. My physician suggested I get a new pump and that process began in November. In early December, the lab reports, prescription were transmitted to Byram with my receiving a copy of the fax. I placed an order for the disposable supplies at the same time stating i had 12 days of supplies. A week later, I followed up to be told there is no pending order because the prescription was missing. I emailed a copy on 20 December and verified all necessary documents had been received with a promise to expedite my order. I called today. There is no pending order because no one at Byram approved the order and noone can explain what is happeningwith my order. Now, we are at the weekend and I need to figure out how I can put insulin in my body since I do not have the pump. Even if it ia appeoved this afternoon, Shipping will be delayed because it is a weekend. Next week will another holiday. This is not how you run a medical supply business. With the number of reviews giving a 1 out of 5, I bet I am not alone. Paris, TX DOB 10/14/1948