Byram Healthcare Reviews 

This company is one of the hardest companies I've ever tried to order anything through complication after complication after complication they need to fix their system
They'd probably get a five-star review if they were more like ordering from Amazon Make it easy not complicated is my suggestion

Disgusting and Disgraceful company… Absolutely horrible customer service… Byram made the mistake of billing an insurance we did not have anymore and OPENLY ADMITTED IT SEVERAL TIMES!! NOW THEY OWE US 1000$ and after 6 calls STILL NOTHING we will send another inquiry… and what’s worse you can’t hear them… and it causes frustrations which they want so they can hang up on you… openly they also admit they are an overseas call center and they sound like they are in the middle of a bazaar!!! It’s just disgusting and disrespectful… if you need medical supplies this place isn’t for you!!!

Sent me outdated dexcom G7 and all 9 did not work. Never responded to my complaint. Also took forever to get my information complete. STay away from these idiots.

I have been dealing with Byram for 6 months. In these 6 months they have gotten our insurance information wrong and 6 times I tried to change it. I go to order supplies, and I have a bill that I have to pay first. I have a bill because they are filing the claim with wrong information. I pay the bill to get my supplies on time then call in and battle with them to get a refund then correct my insurance information with them. Next month I go the same things, 6 months, 6 times. I had enough and canceled. They are aware of the problem; don't care to resolve it and don't care I am going to a different company. Be aware.

This company has come apart. I don't have the energy to describe all that has happened over the years, however, please trust that after many years of being a customer, I have moved on. I highly suggest you find another provider for your needs. Please read the reviews below. They are accurate!

From poorly programed auto-responce prompts to a very low efficiency system, I'm amazed that this company is functioning at all. Byram needs a thorough overhaul in system protocol and communication. Until that happens, this company will continue to loose customers and maintain dismal ratings.

The WORST customer service. After being transferred 4 times and on hold for at least 15 minutes each time, I was connected with the rudest person who was supposed to help me set up an account to place an order. She put me on hold to research my insurance coverage, though I have a prescription and had been referred to them by my insurance company. She had me on hold for over 30 minutes and then it was disconnected. I did not get what I needed. I did not set up an account. I did however, waste about 2 hours of my life hoping I could cross this off my to-do list and begin the treatment that my dr recommended.

If you're looking to waste your life and be discouraged by the medical system, give them a call!

Horrible customer service! I called repeatedly to update my insurance information but they still have it incorrect. The billing department says they cannot submit a claim and aren’t allowed to place outbound calls to my insurance company. When I called back with my insurance company on the line they hung up on us TWICE. When I asked to speak with a manager the representative said they are not allowed to transfer calls to management. My insurance says they will gladly pay if they just receive a claim. So now I will send the invoice directly to my insurance company and will NEVER use Byram Healthcare again. Worst company ever!

I have been forced to use this company to get my insulin pump supplies for years now. This company starts out fine, and then they get slower and slower and ruder and ruder. On numerous occasions, they have messed up or simply forgot to send a bill out, so they charged me astronomical amounts MONTHS after the order (this last one was from FEBRUARY...it is OCTOBER). They will tell you, "We've repeatedly tried to contact you," and give dates entirely made up. When you confront them with their lies and offer to show proof of their lies, they tell you it's not necessary, they just need you to provide the "correct information." They have also done this with phone records, and when I asked to be allowed to hear the recording in question (which was of myself and a representative of theirs), I was told they couldn't find it minutes after being told that the manager had reviewed the recording. This company has been nothing but nightmares and poor experiences for all but the first few months I have been with them. They have zero concerns for their customers, and when you reach out, they are rude as all get out.

customer service is horrible. The service representative lied to me about what the billing department had told me. My insurance no longer uses them and will not pay for supplies, I tried to return diabetic supplies in unopened box. They refused to accept the return.They refused to let me speak to a manager. It is no wonder united cancelled their contract

The service is horrible. Their billing department is less than helpful. I was sent to collections but never was sent an invoice or a bill for supplies that were ordered two years ago. I checked with my insurance company and the items were covered however, it is too late to submit a delayed payment.

Trying to be a new customer but with follow up calls, it revealed my email address was entered incorrectly even after clearly spelled it out at least three times, it’s not hard, it’s literally my name. Then they entered my insurance wrong, and they claim they haven’t gotten authorization from my dr. Who has faxed them the order three times. Who knows when I’ll get my supplies, I guess I should just pay out of pocket at the pharmacy and submit my costs to my insurance myself. Make your expectations very low as the incompetence is off the charts.

Byram has lousy over seas customer service. I got transferred to the "main office" to an incompetent American agent. Took me two minuets to figure out they were just covering up. It's taken two weeks for them to process the order. Suddenly today I call and had Customer Service Supervisor for lunch and an hour later it shipped. If your health depends on the device, don't trust it to Byram. FYI, US Med is just as bad!

It was like Christmas morning when my first order arrived SOOO FAST. Ordered yesterday morning and it's here at 5:00pm the next day!!! Just in time for the work week. Very friendly and knowledgeable customer service. Thank you Bryam Healthcare!

Don't ever authorize a payment to Byram medical supplies company. Mail your payment to them. I authorized an $11.03 payment. I checked my bank account and $121.96 was going threw my checking account. I called them Immediately. They couldn't tell me why that would've happened. I have to wait 5 business AFTER It's approved to get my money returned to me. Meanwhile I have 5 N S.F. charges at my bank. Yes, I'm changing supply companies today.

They are 10 days late shipping my diabetic pump supplies, I've called daily the past 4 days, they keep claiming there is an insurance issue, we "fix it" over the call, and they will get that shipped soon, they will out a rush on it....still nothing.

One of the reps, even transfered my call to tandem directly, and had told my rep I had "defective supplies" to try and get tandem to send me replacements, I had to explain to the tandem agent that the Byram agent lied, I was just trying to get them to ship my order.

My most recent call, they are telling me it will be another 10 days at least as they need to reach out to my insurance.

I'm now stuck reusing cartridges, and pushing infusion sets till they leak insulin while I find a new supplier

I have metastatic breast cancer and two open wounds one on my left side about the size of my breast the other ones underneath my right armpit, and every time Wound Care put in the order, Byram Healthcare cannot get it right not only that I have insurance but they put me in collections, this Company is the worse to work with .

This is far one of the worst company I've work with. They don't know what the heck they're doing and everytime I call they always hold back on my catheters when I have insurances. They say I need my doctor to updated the prescription when it's already in and good until the end of the year. This representative name Aya say my prescription has been expired when it's incorrect. Everything is still good until dec 2024. I later ask how long she has been with byram. She studder and told me to calm down. Then she finally answered me and say she has only been with byram for 4 months. Seriously bryam need to do better. This young lady can't even read her computer screen and doesn't know my prescription last until Dec 2024. I know when my catheters expires because they told me last time. The boss need to retrain these people!! I'm still unable to get my catheters. This is happening every month now. Since covid they've not been doing well. I will always get a supervisor to push my catheters because it keep getting stuck for no reason just because employees wasn't able to handle their job.

DO NOT USE THIS COMPANY!!!!

First and foremost stay away from this company!!!! This is truly a company that is going to screw you over and wont lose a wink of sleep for doing so. Trying to get any help to resolve matters is absolutely impossible. Customer Service is an absolute joke. DO NOT USE THIS COMPANY!

So back in February my doctor ordered supplies for me from this company with out my permission. I received the supplies. I tried to return them and got a song and dance about I received them. I had them still packaged and was willing to send them back. Well of course they drug their feet helping me and then told me I didn't return them in their allowed return window.

After numerous, and I mean a lot of phone calls. I was told they had zeroed my balance and I did not owe them anything. I verified several times that they showed I owed a $0 balance. By this time I had done my research and realized what a scam company this was. So I have been documenting everything with them. Of course I cant get them to email me anything so I was waiting for the other shoe to drop.

Guess what? Two weeks ago I received a collection notice from the company Byram uses for their collections. So more phone calls needed to be made. So the very poor customer service was called again. I was told they did show me with $0 balance. And that they would forward the information to their fake Supervisor to be taken care of. Two weeks later nothing has been done. I have called again and amazingly there is never ever a supervisor to help.

So now I wait for a phone call, which I have been waiting for for months, to talk to a supervisor, which never seems to be around, to clear this matter up.

I am at wits end with this company. This is all over, $36 which i do not owe them. I will make it my personal vendetta to cost this company at least 1000 times the $36 they have sent me to collections for. I am making phone calls to doctors offices and the BBB to start.

If you read this after the fact. I wish you the best of luck! because its going to be a fight to get anything done. Again DO NOT USE THIS COMPANY!!!!!

Over the past year, Byram is almost inaccessible, unless you are ordering or paying a bill. The chat line often does not work. They do not have anyone available until it is after 0800 Utah time. If you call the only number they give you on the website, you get someone who does not speak English clearly and who have a noisy bunch of people in a call center making it even tougher to understand them. If you ask for a supervisor, they say none are available. The billing errors mean I cannot order because they say I owe something and I know it is incorrect. I had to get both Wellmed and United Healthcare involved. Byram said they would need 7 days to answer. It was nearly a month! On my last Medicare statement received yesterday, I showed several claims for CPAP masks and I have never had a CPAP. They tell me they don't handle CPAP supplies, but these bills were from 2021 and 2022. When you call billing, they will tell you that you claim was declined and you owe more because it was a (and here they give a letter and number on coding) and when you ask what that is, they just say they don't know. And they are billing? Sometimes I get bills from three years ago. I have dealt with them for years, and in the last year or so, they are making big errors, or not processing an order. If you use their chat line, MAKE SURE you print the chat summary. I did that last week and could prove that I did ask that they process an order for a transmitter. Keep good notes, and if you have too many problems, get your insurance company involved.