Byrna Technologies  Reviews 405

Service was prompt, helpful, friendly and useful. Exactly what you want when you're asking for help.

As far as customer support it is 5 out of a 5, but for me trying out my new Byrna I haven't tried shooting it quite yet. I am thinking about buying a shooting tent so I can practice on my shooting.

Byran is a quality product. They stand behind there products with outstanding customer service and inovative technology.

Super awesome customer service. Had to claim warranty and they were super responsive and they fixed the problem. This company stands by its products!

I had viewed BYRNA on The HUCKABEE Show on TBN. That’s when I decided to make a BYRNA purchase. Lol the discount helped too! I called Customer Service where Rachael told me of different bundles available. She also informed me that Amazon Prime might not ship BYRNA to CA. They don’t. I called Customer Service back & Sam helped me make my choices. Although I missed the cutoff date to receive BYRNA by Christmas…. I found out earlier today it’s on its way!
Now,THATS REAL CUSTOMER SERVICE!
Fondly, Sandra Jane R-C

I made a call to customer service to find out where my missing product was. I ordere 4 items and only got 3. I was told it had not shipped. I was then told it would ship this week, sometime. I accepted that with a complant that Bryna should have told me it would be late. The Byrna rep. (Samanta) agreed that I shoulld have gotten notification. Shortly after I hung up from the call I recieved an email saying the missing product had been shipped. I recieved the product in less tah 24 hours after I talked to Samanta. Now that is what I call customer service. Way to go Samanta. I am positive she pushed some buttons.

They definitely deserve more than 5 stars . Best price on the market I will become life time customer.

Didn't receive co2 cap on December 13. Would send me a return slip for my complete purchase.

Excellent customer service. Went above and beyond to help resolve a problem. Great product, very happy!

Website was very informative and easy to understand. I wanted help to complete my order since I was buying three. ( 2 X-mas gifts) I received GREAT customer service from Maria! I had a lot of questions as I bought most of the optional accessories for all three launchers. She answered all my questions with ease. The process was nice and easy and I thank God that there are people like Maria in the world! Thanks again!!!

Kayla was friendly, polite and extremely knowledgeable. She answered every question I asked about the product

Just an old mans opion. Here is what i sent today to them about what they think is an awsome sale....Wow these prices.... and you cant even give any amo. I like your product but glad other companies are hitting the market. Im sorry i really like your products but cant help that its GREED or you need a better supplier. I think its an insult that you cant even trow in some amo and think its a great deal.
THANKS FOR RESPONDING BUT I GUESS YOU DONT GET IT. FOR THIS PRICE OF YOUR "FLASH SALE"YOU CANT EVEN PUT IN SOME AMO...CHEAP OR GREED IN MY OPION. LIKE I SAID I LIKE YOUR PRODUCTS, BUT GLAD OTHERS ARE COMMING INTO THE MARKET...OVER PRICED IN MY OLD MANS OPION. GOOD MARKETING JUST HORRIBLE PRICING ON EVERYTHING. I HOPE YOU FIND A WAY TO GET YOUR PRICES DOWN. I LIKE YOU PRODUCTS BUT NOT YOUR PRICES.

My last order couldn’t be delivered by USPS and was returned to sender. I called Customer Service and Kayla, a very nice and competent person fixed everything right away, resent my order a different way.
My order arrived and I couldn’t be happier. Thank you Kayla for such a pleasant experience. I wish all customer service was this good.

Kayla P and Jordan H deserve a huge end of year bonus. They have been communicative throughout the entire process, which I thought I caused. However, apparently it was one of those rare manufacturing issues but they both have been beyond helpful and available with all my questions! I told Jordan that other than Amazon I don’t know I have ever dealt with 2 better customer service technicians than Kayla and Jordan. Bryna is blessed to have them and saved me as a customer, which will be spending thousands more.

I made a purchase for A Byrna LE model which was advertised with a 7 projectile clip for Canada. Once received, 5 projectile clips were received. I reached out to customer support hoping they would make good on their customer service promises. After 8 messages , Byrna acknowledged it was advertised incorrectly yet refused to send me the larger clips. They removed the wording, and once doing so escalated my complaint to Will H., a supervisor who in certain words , asked me to show him where I saw this. Of course it ( the wording ) was now removed and Will replied that I received what is NOW advertised. Im not happy, that a large company refuses to keep the customer happy despite their acknowledgement of their error.

Could’ve bought a Byrna launcher locally But I called them instead. No long wait time they answered quickly, spoke to a woman named Sam. I Highly recommend you call and talk to her. Knowledgeable, informative, Helpful. Outstanding Sam.

Rachel was awesome! I had a delivery issue and she stuck with it until it was resolved. Excellent job! God Bless her and Byrna. Great self defense product!!

The two service agents who dealt with my issues, Sam and Kayla, were very helpful and patient. As a result of their guidance with my first Byrna purchase, I immediately decided to buy a second.

The customer service rep was polite understanding and perception on everything. I enjoyed talking with her.