CACTi PCs Reviews 361

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 284 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the high quality of the PC builds and components. Many people also commend the staff for their helpfulness and expertise, noting the exceptional customer service received before and after purchase. The service is frequently described as top-tier, with consumers appreciating the efficiency and ease of their overall experience, including quick responses and smooth user interactions. Reviewers are particularly impressed with the competitive pricing, often finding the value to be significantly better than other providers. However, some customers also noted occasional issues, such as receiving different RAM than advertised or experiencing minor cosmetic damage upon arrival. A few people reported initial problems with their PCs, like a non-functioning GPU or a fan issue, and a small number of reviewers expressed dissatisfaction with post-purchase customer service, finding it less responsive than pre-purchase interactions.

What people talk about most

Product

Customers consistently note positive experiences with the product, highlighting its phenomenal quality and... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, patience, and quick... See more

Service

Clients share positive opinions on service, frequently highlighting the exceptional customer support and... See more

Customer service

Customers consistently report highly positive experiences with customer service. Many reviewers praise the... See more

Price

Consumers find price to be positive, consistently praising the competitive and reasonable pricing. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really well priced gaming PC compared to a lot of other companies. Fast delivery and well packaged. Out of the box just plug in to the mains and a screen and it's good to go, no lengthy set up... See more

Rated 5 out of 5 stars

Absolutely beautiful. Everything ran smoothly, PC looks clean, and the packaging was pretty much perfect, even foam inside the case itself for protection. All the specs were exactly as listed. I... See more

Rated 5 out of 5 stars

Top tier service. The price was very competitive. There aren’t many companies out there that will deliver a pc custom built like this. With upgraded motherboards. James was and has been superb in both... See more

Rated 5 out of 5 stars

Prior from purchasing the desktop, they guys at their chat support(website) was very helpful in answering all my queries. They also helped me on after sales after i needed help with the windows ke... See more


Company details

  1. #11 of 41 best companies in Computer Accessories Shop

Written by the company

CACTi Gaming PCs - Affordable Gaming PCs that don’t compromise on performance. Looking to part ex your system towards a machine? We accept PCs, consoles, TVs, monitors and more. Go to www.cactipcs.com to find out more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

361 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Good delivery

PC arrived quickly and was pretty much setup, had a few issues with some softwares not being downloaded causing me to have a few large scares 🤣

1 September 2025
Rated 5 out of 5 stars

Brilliant Company

I asked Cacti for a quote for a PC because I am currently housebound. I received a quick response with no pressure to buy. I placed the order two weeks later and received my system within 3 working days. The PC is spot on and a great addition my little hideaway.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

5 star from start to finish

Cacti PCS were fantastic from start to finish! Delivery was super speedy, the product quality is excellent, and their customer service is incredibly responsive and helpful. Highly recommend

16 September 2025
Unprompted review
Rated 5 out of 5 stars

A new loyal customer for life.

I came into buying a PC with a limited knowledge and basic understanding of what I needed. Few weeks of searching later and Cacti seemed like the place to find the system I needed for a great price, and it was.
Having received my order with a damaged CPU cooler and RAM slot due to some unfortunate luck, I got in touch and was able to arrange to swing by and get it replaced. Couldn’t recommend Cacti and the guys behind it enough, friendly, helpful, and go out of their way to deliver top tier customer service.

5 September 2025
Rated 5 out of 5 stars

I ordered a Rtx 2070 gaming pc with…

I ordered a Rtx 2070 gaming pc with Ryzen 7 5700x on a Sunday night and that’s exactly what I got arriving on the Tuesday and at a great price too.
I did add a keyboard and WiFi to it for extra which didn’t arrive, we’re all human and mistakes happen, but after a quick message on the Tuesday night they sent out my missing items.
Would definitely use Cacti PCs again for any future purchases and I couldn’t recommend them enough to anyone who is looking to get a new gaming pc.

7 September 2025
Unprompted review
Rated 5 out of 5 stars

Top service and brilliant pc company

Top top service can’t go wrong Bought a pc which had something wrong with it told me to bring it back and if he can’t fix it he will upgrade me or refund me no arguments or ifs and buts I straight away took it back and 4 days later he messaged me a photo of a new pc which was a massive upgrade and I said yes and straight away it was sent out and delievered next day delivery by 1pm PC ALSO CAME WITH 3 YEARS WARRENTY!!

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Top top service

Top top service, did a part exchange with my pc 4080 , ryzen 7 5800x3d and gave a very good offer, and sorted me on a bank holiday, travelled to them (manchester) which was 5 hrs away but well worth it, as picked up an amazing 5080 , ryzen 7 9800x3d pc.

Thank you.

Ash

25 August 2025
Unprompted review
Rated 5 out of 5 stars

WOW!

My PC was not only amazing on price but it turned up in less than 24 hours!! Once it arrived I spoke to the guys on WhatsApp and they helped set up a new drive which I had optioned to add in addition.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Ordered an xbox series x on Monday

Ordered an xbox series x on Monday, arrived Tuesday. Absolutely mint condition in box and also came with brand new boxed xbox wireless headset worth £90... total cost £235 delivered... very impressed

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Great value PC

Great value PC, good customer service. James has answered all my questions upon delivery and on WhatsApp later. Find it impossible to find a better deal anywhere else on UK market.

18 August 2025
Rated 5 out of 5 stars

Powerful pc and great customer service.

Cacti pcs supplied me with a beauty of a pc. The lovely team even upgraded my psu, ram mobo and case free of charge. It was safely packaged and promptly shipped within several days. If you ever need any support they are easily contactable on WhatsApp. Thanks again for the beast of a pc.

The company rectified some miscommunication post purchase and the CEO contacted me directly to resolve a query I had. I would buy again from this small company in the future.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

The man, the myth, the legend ⚜️🦋✨🌈💮

Messaged James on a Monday (office showed as closed that day), yet he still answered within a few moments.

Placed an order same day, and was shipped the following.

I’m a little lost for words at what happened in between … because there’s some seriously high end hardware (included free of charge), over and above what I originally ordered.

What can I say … great dude, great machine … absolute bargain.

Take the plunge … definitely worth a go ⚜️🦋✨🌈

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. I was messaging James for weeks asking all sorts of questions and nothing was too much trouble for him.
Fantastic PC’s at great prices using top tier components and bench tested.
What more could you ask for.
Wouldn’t hesitate to recommend them in the future.

28 August 2025
Rated 5 out of 5 stars

Excellent customer service and a fabulous PC!

My son ordered a custom build PC from CACTi PCs. They called to say that the components wouldn't fit into the case he ordered and some of the components were end of line. They offered a free upgrade on everything. When it came, we had to install the graphics card, so I contacted them and they were instantly available for a video chat to talk us through it. I can't fault the service, and my son is very, very happy. Highly recommended!

4 September 2025
Unprompted review

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