While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I ordered 3 plants. After 15 days I asked when they will send my order. The response arrived in few hours and they promised to send the next day. The pack is arrived in 5 days, which is normal. The packaging was done well, the plants were nice, healthy, but instead of agaves parryi truncata they sent agaves pigmaea, that cost lower. I tried to contact the seller and explain the problem, but they ignored me.
Scammers. Took my money and I haven't heard from them since. No plants, no money, no communication. It's been months.
Recebe uma estrela, pois é o mínimo possível. Nenhuma comunicação com contatos on-line via webchat ou e-mail. Apenas ignorado. Finalmente recebi uma resposta porque fui sensato e paguei via paypal, então recebi um reembolso. Atendimento ao cliente terrível
It gets one star as that's as low as it can go. No communication to online contacts via website chat or email. Just ignored. I finally got a response as I was sensible and paid via paypal so got a refund. Appalling customer service
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
