Cadent Reviews 1,470

Am sick and tired of this company. They want to move my gas meter as they say it is unsafe and could cause an explosion and also if they needed to turn off the gas they can’t gain access. However there are multiple houses in my street and the surrounding streets that are exactly the same however Cadent are more than happy to turn a blind eye to these.
I have tried to work with the company as I have severe mobility issues and need assistance to get this done. However I email and no one answers or certainly not for often weeks. I have given them days that would work for me so they send an appointment on a day that’s not okay and then when I contact them they don’t answer. Also have issue as family members have been very unwell making it even harder to sort a date. But again no answer and no response.
I made a complaint and instead of investigating the complaint was sent to the person I am having the problem with and was closed without even looking into it.
This is causing me undue stress and anxiety and it’s effecting my health.

If possible steer clear of this company they are nothing short of a nightmare and impossible to communicate with.

If I could rate this company lower I would. DISGUSTING CUSTOMER SERVICE 😒 gasworks outside the house no gas or hot water tonight temperature minus 2. Ordered a takeaway. Called 3 times but not one return call. Goto call ombudsman. 0 SERVICE TEAM WILL NEVER TRUST

Dennis Wagstaff 100% professional succeeded where others have failed. From start to finish really pleased with the politeness and experience and kindness of your employee! What a representive for your company today, who fixed our boiler. Thank you.

Neglected to tell me to be in the house, so disconnected my gas and left it that way overnight. The team digging up the road left it half-dug up all Friday and haven't disconnected anyone's gas. I was promised an engineer would call me and arrive between 1100 and 1500, and they haven't done either. Then left me endlessly on hold on the phone. House is freezing and can't cook.

24/7 Within 1 hour the gas engineer arrived and was very professional. Cadent also offers a replacement if the appliance is under warranty.

I had my gas meter moved from inside to outside my property today. The teams that arrived were fantastic! They worked hard. They were professional, friendly and did a great job. I'm very pleased with the result. Thank you.

Without gas for 2 weeks.. Wrote a bad review last week but spoke to Adrian who gave me hope .. still waiting. Unacceptable

reported smell of gas from gas meater, Engineer attended 10 mins later, found leak on gas intake pipe replaced it, Checked all apliances ,were safe.Final check.all okay,Could not fault attendance and thoughness at all,

Unbelievable, Cadent Gas a Bunch of Professional Clowns don't even follow their own Code of Practice which requires them to Notify Property Owners in advance of any Planned Maintenance Works. Whilst away from my Property for 3 days Cadent turned up unannounced & without any notification and dug up the Concrete Drive Way and garden causing major damage . They left the area on the driveaway a mess with excavation leaching and turning driveway into a mud bath and slip hazard. Grassed Lawn also turned into a mud bath due to Heavy vehicles reversing. Cadent Gas don't give a monkeys about customer service and the Energy Ombudsman is in cahoots with these clowns.

Update: 13/01/25: I have today been informed someone slipped on my driveway and ended up hurting themselves so can look forward to a bloody injury claim, thanks a lot Cadent. This matter has been passed onto solicitors.

Had a problem with gas pressure. Engineer called Cadent. Engineers turned up within hours.pressure low confirmed. Road dug underground pipes relined, smart meter moved and reconnected. All in the space of two days. Today more came and filled in the holes that were left. Accurate and fast work. Absolutely amazing. Thank you

I contacted Cadent over an issue with shale and they got back to me almost by return. An engineer came the next working day, Matthew Mulley did a quick check and carried out a service to my meter. He was knowledgeable and friendly. First class.

Cadent gas are now looking to make a lot of money from anyone who added an extension to their home. I was told they are going to charge you around £800 to move your meter.
In around 1997 I moved into my current home. Divorced woman with 2 children. In 2025, Cadent gas told me, unless I moved my gas meter, they would cut off my supply, and charge me around £1742 for the honour. IT IS CALLED A BUILD OVER
So a meeting was set up, with Tony from Rugeley, their electrician supervisor. My son, a gas engineer attended. Tony said it needed to be moved, so we agreed. It was moved, in June 2025. Then their sub contractors Daneways came and parked on my drive with a very large vehicle, too large for a standard drive, 40 tonne i think. Sunk it, then used a grab to remove waste, further damaging my 3 yr old driveway. Eventually, after a lot of stressful conversation, Cadent gas said they would reinstate my driveway. This took place finally months later. The result. On fixing it, there is a minimum of 200 + blocks being faulty uneven, or damaged. And that is the minimum. I still have an area that appears sunken. My driveway was perfect. I was told ' you won't know the difference' after we finish. It will look perfect. My driveway, was perfect. Now it depreciates from the house resale value. It requires relaying. But cadent gas state, it is under a 2 year warranty. So if I am unhappy, I can use that. Who lays a driveway that requires so much relaying at completion ? Apparently cadent gas are happy with this, and refuse to put it right. Their advice to me is, take it up with the ombudsman. They didnt even install the earth bonding correctly,.and moved the meter twice. It has been the year from hell. And Cadent gas have been the cause of that. I have been fighting this since July 1st. My health has been severely effected, due to stress. Every day, I look at my drive and see what i fought for 3 yrs ago as someone ripped off by another contractor, who took my £1500 deposit and ran..Cadent gas are just as bad. If not worse.They have left me with a driveway that I would NEVER PAY FOR. It wouldn't stand up to any checks. They change their website to state "building over a gas supply is illegal" and back again. Maybe because they are coming after you next!
I msgd Steve Fraser, the Ceo. So i have been dealing with Amie More. Head of his complaints team
You cannot go any higher. So this is Cadents final words. COMPLAIN TO THE OMBUDSMAN !
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Lovely Team. The best Company in the world !
Merry Christmas and a Happy New Year to all !

Driver of Rk 22 fvj has failed to indicate on 36 roads now has emerged across four Lanes causing e
Everyone to perform emergency stop police have been found and I've been sent after this driver and to your company

Fast response after reported gas smell.
Engineer Mark Bennett was very understanding of the elderley customer's needs and entered him on register for future visits.
Job completed on same day leaving Mr Shenton confident he was safe and very happy that the job was done well.

British Gas called Cadent in June who said they needed to move a box from under a side porch that has been there 40 years and was fitted there by British Gas but was dangerous.
I’m a pensioner and they waited to send me a letter in December saying they will cut me off 6 days before Christmas giving me a bill for £700, nice enough to say I have no choice and can pay monthly £30 a month out my pension no choice at all. Disgusting service to a pensioner

From the initial call to National Grid to report the smell of gas inside our home, to the Cadent engineer attending, identifying the source of the leak and fitting a new meter, it took less than 2 hours to resolve. Jake was lovely, friendly, professional and explained the issue was a gas leak at the meter, explained what he would do to resolve and the next steps for me to report to our supplier. The service and your employees are a real credit to you. It is a scary and worrying situation to be in, having a gas leak inside your home but it was handled with care and urgency.

An engineer named Danny attended my emergency call out this evening. He arrived within an hour, was very polite and very proficient testing for leaks.
He ensured all gas appliances were reconnected and working before he left and his explanation of the issue was reassuring. I don't normally write reviews but this guy really impressed my wife and me and deserves to get credit for the excellent service he provided.

The man who came out to my house was absolutely amazing, he went above and beyond what he was there to do, and helped me to get my boiler working even though he was there for the gas!! I live on in Burslem, and he is truly a credit to the company. Thankyou so very much

"We put our customers at the heart of everything we do"
"altering the position of gas meters and pipes can be a completely alien concept to many homeowners, but it doesn’t have to become a stressful event. Cadent are committed to helping this work go ahead as smoothly and easily as possible. We pride ourselves on offering first-rate customer service"

Didnt realise bullying was per of the First Rate Service

There is new pipework being laid in my road and as part of that work, they need to lay new access pipes to my property and they want to relocate the meter.
They wanted to mole the new pipe in and we agreed the works plan.

No problem - the work has to be done and everything was agreed.

I asked for a letter confirming show me what they are responsible for etc and if they damage my property etc.

No letter. No surprise there then!

But today, purely by chance of us discussing giving me reasonable acess to my drive (could barely get s tiny car on there with them not providing the necessary ramps etc) it turns out the supervisor has changed our agreed plan saying that they only do the cheapest works and now he will decide where the meter goes and it will go in a spot that we have not agreed, and is both unsightly from the front of the house and would restric access to the side gate and back garden.

When I said that is not what we agreed and not acceptable, I was told that they are going to cut my gas off unless I agree to his decision.

I asked if he would accept this treatement on his property, he refused to answer - saying we only do what is the cheapest option - with GAS PIPES!

BTW - we are talking about moving the meter 1 metre as planned, which is about one meter from where they want to restrict access to my side gate/ginnel for garden access, bins etc