Cadent Reviews 1,474

Very bad servic, very unprofessional.This happened to me second time .The first time in 2024,I book appointment in the morning, I waited for a day , Engineer didn't come ,when I call back,they said that due to Emergency service .They
rearranged appointment to me.Today it was same thing happened to me again.I Booked appointment in the morning between 8:00-12:00 for GT1 survey .
I was waiting Start 8:00-15:45 , no one come .I tried to call them twice , they gave me same reason：due to emergency service, Engineer don't know when they can come ,then I waited untill 5:00, still no one come and no one tell me this appointment was cancelled.How awful your service! You wasted my time as I waited a day at home and couldn't get out, but you don't care it,very disappointed.
Address B26 1ER
Clay Lane

Totally appalling service. Co2 detector battery fault on the report. No gas smell or leak after test but still capped the gas meter. Could have asked tenant to change battery and tested. Small kids under 3 and oap at the house. Engineer Left us with no gas for boiler or cooker and didn’t care. Even though the engineer diagnosed issue as battery replacement battery on co2 device. Poor poor work and no care or consideration for people involved. Had to pay for gas to be put back on after new co2 device installed, couldn’t be bothered with new batteries, rather put new device.

Having to replace gas pipes in our area, Cadent disconnected my elderly neighbour’s gas supply on Monday after having to re route his gas meter. Once reconnected, the boiler needed resetting but the reset button wouldn’t work. Cadent said they are not liable for that and it is now Friday and he has been without gas. They said they tried to contact a charity for help but they don’t have any funds! No heating and no hot water for a vulnerable man who lives on his own is unacceptable. Surely this should not be a charities problem and they should have professional engineers that deal with problem like this. His boiler was working fine before they tampered with it. I raised this on his behalf to Cadent and was informed that there is nothing they can do which I find is unacceptable and outrageous, particularly for a vulnerable man in his eighties. They have not recommended an engineer and will not do anything about this situation which I find is utterly disgusting.

The lads working on Lawton Street outside our shop couldn't have been more accommodating to us. They worked with us to minimise our losses, communicated daily and even helped make sure bins got collected. They were polite throughout and made the disruption as minimal as they could. Thankyou Simon and all the team.
Becky painter.

Moved into a new house and had an issue with the gas feeding the property!

Called cadent and found them very polite and proactive!

They got an engineer to attend in under 30mins! Guy called Lewis came out, very knowledgeable guy and was very helpful!

Got the issue sorted within 10mins!

Cant fault this company what so ever!

Thanks Guys

I called my gas supplier regarding a really unsafe meter that was on the floor at our new premises. Cadent was called to do a check on the meter and make it safe.
Ryan came out within the hour that was promised and stayed and supplied us with a safe new meter. Ryan was very professional and did a fantastic job. Ryan gave us information on keeping us safe and all the documentation we needed to take to our gas supplier. Ryan did go above and beyond!
Fantastic service Ryan thank you so much!

The engineers who attended my property when I reported a smell of gas on 2nd October were excellent. Steve, employee number 60005360 was the first to attend with a colleague. They were courteous, efficient and reassuring. The leak was located & a team then arrived to start work. Steve returned the next morning to continue the work & continued to be efficient & supportive. My whole experience could not have been better for which I am very grateful. Mrs A Averill

Utterly appalling customer service from Cadent. Every phone call is a complete waste of time – I am endlessly passed from one department to another, with nobody taking ownership or offering a clear solution. The sheer lack of organisation and accountability is beyond belief for a company of this size.

What makes this even worse is the impact on my business. Because of Cadent’s incompetence and constant delays, my operations are now facing serious disruption and financial loss. Their disregard for the urgency of the situation and the effect on customers is nothing short of disgraceful.

Cadent have shown no professionalism, no efficiency, and no care for the customers who rely on them. If this is the standard of service they consider acceptable, it’s an embarrassment to the industry.

I had no idea about Cadent until this week when I needed to call them because my CO2 detector was bleeping with a high reading.
The call handler was polite and efficient, as was the member of staff who attended my home.
The issue was explained clearly and I was provided with a replacement CO2 detector - albeit not as snazzy a model as mine.

I was impressed by the service level provided - and all for free.

I want to share my experience with Cadent Gas, and in particular with an engineer named William. Our boiler had been making really scary noises and we could smell gas, which was understandably alarming. William arrived within 30 minutes and immediately checked for gas leaks, putting our minds at ease.

What really stood out was his empathy, kindness, and willingness to help, especially as we have a disabled person in the property. He went above and beyond, not only resolving the immediate issue but also talking us through carbon monoxide alarms and helping us get added to the priority register.

William is a real asset to Cadent Gas, and I hope this feedback is passed on to him. Professional, caring, and thorough – we couldn’t have asked for better.

I called the council to see if there was any gas leak and sent out an amazing cadet to get the job done ✅ I’m ever so grateful and thankful to this company and they have my upmost respect thank you cadets for being TRUE :)

I understand the need to carry out essential gas main works, its not a problem ay all. However, when the temporary traffice lights are right outside our property you would have thought that a little common sense from the people relocating the traffic lights might be appropriate.
The red road sign telling motorists to stop at the sign and wait for the green light is right against the traffic lights, which in turn is right against the road barriers. When motorists pull up against the red sign thewre is no access to our property, in the event of a traffic queue neither is there access for our neighbours to their property.
On the afternoon of Friday 19th September '25 I rang Cadent to ask if someone fcould get in touch with me to see if anything could be done to aleviate the problem. Ther lady I spoke to said she would pass the information on to the duty manager and that the duty manager would be in touch. On the lunchtinme of Monday 22nd September '25 I had a phone call from Cadent asking if my complaint had been resolved? Bearing in mind I hadn't made a complaint. The lady calling me said that she was going to get the project manager to call me and that she would call me back when she had made contact with the project manager. Guess what, no phone call back from Cadent.
I came very close to an accident whilst trying to access my property on 19th September!
Cadent appear to put out contact information at their road wortks and have a complaints department that are simply there to fulfill the requirements for the local council and their ISO accreditations.
Unfortunately Cadent are the "responsible" company for gas main works in our area. It would appear that there is no one to make contact with in the event of any queries.
COME ON CADENT SORT YOURSELVES OUT!
We still have issues with getting in and out of our property.

I can't recommend Abu enough he's not only an excellent gas engineer but also a truly amazing person with such a good heart . From start to finish, he was so helpful, patient went above and beyond to make sure everything was done properly. He explained things clearly , gave honest advice and you can tell he really cares about his work and the people he helps . It's rare to find someone so professional yet so kind and genuine . I'm really grateful for all his help. Abu is honestly amazing

Mark up and repair / reinstatement quick but signs sadly left over drive. Tool 5 days for sign collection which I believe is too long and unfair for residents effected.

Just dumped all their signs, barriers, other paraphernalia against my private wall without even seeking my permission when the connection job they are about to undertake is not even for me but rather for the clown living next door. The 40 meters wall very clearly does not belong to the clown. Please don’t bother with your stock reply. Just wanted to leave the bad review you deserve for your thoughtlessness.

Update.
I supplied my phone number to them, received a quick call back, and an acceptable offer was made to settle the matter. So having made a mistake, they put it right in a professional manner.

Great company!!!
Punishing babies, children and pensioners 365 days a year!!! Well done on providing an amasin customer service.

Who on earth can forgive a gas company that forgets to reconnect a whole row of houses. Disconnected very early on a Saturday morning and then everyone goes home and leaves 5 households with no gas. Elderly, disabled people. Outrageous behaviour. Totally Unforgivable. No I am not happy.

If you understand little about gas pipes or meters, but would like all things done only once with little hassle, these are your experts. Ben, the boss, was there always for my concerns and patient with my sometimes silly questions. Teams were superb, professional and did far beyond what was expected, and got the job done. I am ever so pleased. Happy to recommend.

It was early morning when my Carbon monoxide alarm was pipping i rang and within 20 minutes the Cadent engineer was here. He was a great guy. Very thorough and reassuring. And I can t praise the service enough. Thank.you

Had superb service from Pat Sutcliffe and Liam today in Chesterfield. Pat arrived within an hour of the call. He was so incredibly thorough he checked the neighbouring houses as well as mine to locate the leaks. I am very impressed by this organisation.