Cadogan Clinic Reviews 1,610

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, kind, friendly, and professional, making them feel at ease and well-cared for. The service provided is frequently described as excellent, with many highlighting the smooth and efficient process from initial consultation to aftercare. Reviewers are particularly impressed with the quality of the results, often exceeding expectations, and the exceptional post-operative care. However, some people were dissatisfied with the clinic's response to issues, citing concerns about treatment outcomes and conflicting information from staff. These reviewers experienced frustration due to unclear outcomes and the need for further specialist care after procedures.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, care, and ability to make them feel... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism, care,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional care and communication.... See more

User experience

Users describe positive interactions with user experience, with many reviewers consistently highlighting an... See more

Quality

Customers had positive experiences with quality, with many reviewers delighted with the treatment and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spent some time checking via the internet as to the best surgeon for this treatment in the UK and Miss Hawkes name came up frequently.Very personable,professional and experienced- she does 6-7 of t... See more

Company replied

Rated 5 out of 5 stars

The reception staff were helpful, kind and friendly. Dr Eleni Anthony who attended to me was very professional. She allowed me to explain my situation with patience, no interruptions and show... See more

Company replied

Rated 5 out of 5 stars

5* so far from me :) Everything has been easy and smooth sailing! They’ve been amazing at communication, spot on with helping answering all my questions. They back to you very quick and ar... See more

Company replied

Rated 5 out of 5 stars

My nurse Vicki was fabulous; on time and just lovely. I have been impressed with the experience beginning to end . My surgeon Will Sarakbi , the whole team were brilliant. The result better than ever... See more

Company replied


Company details

  1. Plastic surgery clinic
  2. Cosmetics Industry
  3. Dermatologist
  4. Private hospital
  5. Skin care clinic
  6. Surgical Clinic

Written by the company

The Cadogan Clinic is an award winning private, CQC-regulated cosmetic surgery and dermatology hospital located in Chelsea, London. Founded in 2004 by Mr. Bryan Mayou, the consultant plastic surgeon who pioneered liposuction in the UK, the Clinic serves over 30,000 patients annually as a multidisciplinary centre of excellence for plastic surgery, aesthetic medicine, and skin cancer treatment. Operating from its flagship facility at Sloane Street, the clinic is recognised for its faculty of over 100 GMC-registered consultants and its pioneering role in day-case surgical safety and innovation. The Cadogan Clinic’s leadership is rated ‘Outstanding’ by the CQC, and 100% of our surgical patients would recommend Cadogan Clinic to their family and friends.

Written by the company

Patient First
- Above all else, we put the patient first. - Our staff are passionate about providing world-class patient care. - Our communication is approachable, impartial and honest, so that our patients are informed and reassured. - We only offer day surgery, reducing the impact on our patients’ lives. - Medically, we are able to answer patients needs in a variety of different ways, surgical and non-surgical, according to patient preference and best practice. - Our patients are given options. They have choice.
Pioneering practice
- We practice at the vanguard of clinical medicine. - Our consultants are meticulous about technical approach and methodology. We’re dedicated to and focused on what we do. Ours is a centre for serious medicine. - We constantly challenge the status quo. We’re thought leaders within our industry, releasing regular papers on the refinement and advancement of techniques and treatments. - We foster a collegiate atmosphere at the clinic, supporting an environment of knowledge sharing and collaboration between our consultants.
Exceptional Professionals
- Our clinic is only as strong as the people who work in it. - From our experienced nursing and management team to the very best surgeons, our people are the embodiment of our outstanding reputation. - Our specialists are recognised and respected within the industry as leading experts across a broad range of medical fields and disciplines. - We’re rigorous with screening and staff selection. We only invite proven, talented consultants to practice at our clinic. - We celebrate enquiring minds and educated hands.
Always independent
- Ours is an independently owned and run clinic, built from the ground up on the guiding principles and passion of our founders. - We believe that private practice delivers the highest quality procedures, and a better patient experience. - With greater control and autonomy, we are able to operate with more safeguards, state-of-the-art facilities and higher expectations than the public sector. - Our size and set-up allow us to be nimble and responsive.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Meeting with Dr Naparus

On my first meeting with Dr Naparus, I immediately felt at ease.
He listened to all my concerns and proceeded to explain his recommendations fully.
The procedure that he believed to be suitable for me was talked through thoroughly.
On my second consultation, Dr Naparus answered all my questions and again went through the procedure and aftercare. I am now looking forward to my surgery with confidence !

19 March 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you for sharing your experience with us, Lisa.

We’re so pleased to hear that Dr Naparus made you feel at ease from your very first consultation and took the time to listen carefully and explain everything in detail. Feeling informed and confident ahead of surgery is so important, and we’re glad he’s been able to support you in that way.

Wishing you all the very best for your upcoming procedure - we’ll be here to support you every step of the way.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Dr Meena Arunachalam would highly recommend

Dr Meena Arunachalam was very pragmatic in approach, and I felt immediately I could trust her to give the best advice for me, even if it meant not proceeding with a course of action. I felt immediately at ease and in very safe hands. Would highly recommend.

24 March 2026
Unprompted review
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Reply from Cadogan Clinic

We’re so grateful you took the time to share your experience with us.

It’s wonderful to hear that Dr Arunachalam made you feel at ease and gave you such honest, thoughtful guidance. Building trust and ensuring patients feel confident in their decisions is incredibly important, so we’re really pleased this came through during your visit.

Thank you for your recommendation - it truly means a lot.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

I saw Dr Susan Mayou at Cadogan Clinic…


I saw Dr Susan Mayou at Cadogan Clinic and had a really positive experience.

Dr Mayou is clearly very knowledgeable and took the time to explain everything in a way that was easy to understand, which really helped put my mind at rest. I didn’t feel rushed at all and felt she genuinely cared about my concerns.

I left feeling much more confident and reassured. I would definitely recommend Dr Mayou to anyone looking for a knowledgeable, caring, and approachable dermatologist.

24 March 2026
Unprompted review
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Reply from Cadogan Clinic

We really appreciate you taking the time to share your experience with us.

It’s wonderful to know that Dr Mayou took the time to explain everything clearly and made you feel at ease without ever feeling rushed. That level of care and attention is so important, and we’re glad it made a difference to your visit.

We’re delighted you left feeling more confident and reassured, and we really appreciate your recommendation.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Fantastic

Fantastic - from Louise booking my appointment, being received at reception, to the consultation with consultant Mr Nazir. He explained everything clearly, with transparency regarding the risks and benefits and he was both polite and pleasant. I was delighted to be booked with him, he has the best work and reviews I found online. I left well informed and in a more organised headspace to consider my options. I certainly recommend Mr Nazir and Cadogan Clinic.

19 March 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your lovely feedback, Diana - we’re really pleased to hear you had such a positive experience with us.

It’s great to know that everything felt smooth from booking your appointment with Louise, through to your time in clinic and consultation with Mr Nazir. We’re especially glad you felt well informed and reassured, with a clear understanding of your options - that’s exactly what we aim for.

We really appreciate your recommendation and your kind words about the team.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Happy experience.

I am very happy with my experience of the Cadogan Clinic. The Consultant, Ms Elizabeth Hawkes, was excellent and so was the Anaethestist, Iva the nurse who looked after me beautifully and the friendly staff on Reception. It was all very straightforward and re-assuring.

16 March 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your kind words, Matita - we’re thrilled to hear that you had such a positive experience with us.

It’s wonderful to hear that Ms Hawkes, Iva, and the rest of the team helped make your journey straightforward, reassuring, and comfortable. We’ll be sure to pass on your lovely feedback to everyone mentioned.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Great experience and felt very reassured

On arrival at the clinic I greeted by a lovely lady on reception, who explained everything and offered my a hot or cold drink. I was given forms to complete. The consultant was exceptional and explained the procedure in detail and I left feeling confident and happy that I was given all the information. He was very reassuring and made sure I understood before I left the clinic

19 March 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for sharing your experience - we’re delighted to hear that you felt welcomed and well looked after from the moment you arrived.

It’s wonderful to hear that our reception team made you feel comfortable and that your consultant took the time to explain everything clearly and provide reassurance. Ensuring our patients feel informed and confident is very important to us, so we’re so pleased this came through for you.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Exceptional treatment

The staff at Cadogan Clinic were absolutely exceptional, from the reception team to the anaesthetists, recovery staff, and everyone in the operating theatre. My anaesthetist, Simon Bricker, and my surgeon, Ioannis Ntanos, were outstanding from beginning to end.

I underwent top surgery in March 2026, and the entire experience was handled in a calm, mindful, and deeply respectful manner. I was given all the tools and resources needed to feel comfortable, informed, and supported throughout. My case was treated with genuine care, compassion, and dignity.

I am incredibly thankful and grateful for the care I received, and I truly couldn’t have asked for a better team to support me during such an important and personal journey.

Every member of staff was attentive, knowledgeable, resourceful, and highly experienced. I would wholeheartedly recommend Cadogan Clinic to anyone considering treatment.

20 March 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for sharing such a heartfelt review - it truly means a great deal to us.

We’re so pleased to hear that you felt supported, respected, and well cared for throughout such an important and personal journey. Creating a calm, compassionate, and reassuring environment is incredibly important to us, so it’s wonderful to know this came through in your experience.

We’ll be sure to pass on your kind words to Mr Ntanos, Dr Bricker, and the wider team - they’ll be genuinely touched by your feedback.

Thank you again for your trust and for your recommendation. We’re so glad we could be part of your journey.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Exceptional - Dr Manaf Khatib and Cadogan Clinic

I had an outstanding experience with Dr. Manaf Khatib at Cadogan Clinic. From start to finish, his professionalism, expertise, and genuine care were exceptional. Dr. Khatib made me feel completely at ease, explained every detail clearly, and delivered results that far exceeded my expectations. I especially appreciated his open-door policy, which made it easy to ask questions and feel supported at every stage. His skill and dedication truly set him apart. I would highly recommend Dr. Manaf Khatib to anyone seeking expert care in a professional, welcoming, and reassuring environment. The team at the clinic were also amazing and responded to queries promptly and professionally. Thank you again.

8 February 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your wonderful feedback - we’re so pleased to hear you had such a positive experience with us.

It’s fantastic to know that Mr Khatib made you feel comfortable, well-informed, and supported throughout your journey. We’re especially glad that his open and approachable style made a difference - that continuity of care is something we really value.

We’re also delighted to hear your kind words about the wider team and their support along the way.

Thank you again for your recommendation and for trusting us with your care - it truly means a lot.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

I am after Bilateral Mastopexy with…

I am after Bilateral Mastopexy with auto augmentation with Galaflex support mesh + correction of abdomen ears ( after Tummy tuck done elsewhere long ago).My surgeon Dr Foiz addressed all my concerns and expectations , was very informative and caring as well as realistic about possible outcomes in terms of what we can achieve with my body using presented methods , reassured me that he will put his best effort to achieve my desired outcome. The entire staff in the operating room was very polite , professional and positive which helped with my stress before operation. The results so far are exactly what I expected and today one week post op I was seen on time by very polite and informative nurse Tess who took care of me and answered all my questions. I’m yet to have final appointment with Dr Foiz and see final results but so far everything is up to high standards, the prices are fair and the care is of the highest level. So far great positive experience and highly recommended

14 March 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for sharing such a detailed and thoughtful review - we really appreciate it.

We’re so pleased to hear that Mr Ahmed made you feel informed, reassured, and supported throughout your journey. It’s especially important to us that you felt your expectations were clearly discussed and aligned from the start.

It’s also lovely to hear your kind words about our theatre team and Tess - we’ll be sure to pass this on to them. We’re glad they helped put you at ease and made your experience as comfortable as possible.

We’re delighted that everything is going well so far and that you’re happy with your results at this stage. We look forward to continuing to support you through the rest of your recovery.

Thank you again for your recommendation - it truly means a lot.

Best wishes,
The Cadogan Clinic Team

Rated 2 out of 5 stars

Failed to get a diagnosis

I visited the clinic as I suspected I had developed milia under my eyes and wanted to have it treated. During the consultation, the doctor examined the area and told me it was not milia, but syringoma.

After the appointment, I only received a written medical report once I specifically requested it, and it appeared to have been prepared afterwards. The report itself stated that the lesions were “milia or syringoma,” which directly contradicts what I was told during the appointment.

As a result, I’ve been left without a clear diagnosis, making it difficult to confidently book treatment elsewhere. This has been frustrating, as the consultation did not provide a definitive outcome or actionable next step.

6 March 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this must feel.

Unfortunately, we’re unable to locate your details based on this review. We’d really appreciate the opportunity to look into this further and clarify things for you.

Please do get in touch with us directly at feedback@cadoganclinic.com with your full name and any relevant details from your visit, and a member of our team will be more than happy to assist and investigate this for you.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Real professionals and great service

Real professionals and great service

19 March 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your kind words, Giulia - we really appreciate you taking the time to share this.

We’re so pleased to hear you had a great experience with us.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Incredible clinic and surgeon

I can't fault this clinic or my surgeon, absolutely incredible team and I am really pleased I chose the clinic and Mr. Mohan. From start to finish the care and communication has been spot on. I would always recommend this clinic and Mr.Mohan to anyone. I couldn't be happier with my procedure outcome, it's ever better than I expected. Thank you all so much.

19 March 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your wonderful review, Gemma!

We’re thrilled to hear that your experience with Mr Mohan and the team exceeded your expectations from start to finish. Knowing that you felt supported, informed, and happy with your results means the world to us.

Your recommendation is truly appreciated, and we’re so grateful you trusted us with your care.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Thank you Mr Tillo


So pleased with my experience at the Cadogan clinic. Mr Tillo’s care and expertise has been fantastic. Very pleased with my surgery outcome.

16 March 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your lovely feedback, Kitty - we’re so pleased to hear you had such a positive experience with us.

It’s wonderful to know that Mr Tillo’s care and expertise made such a difference, and that you’re happy with your results. That really means a lot to the whole team.

We really appreciate you taking the time to share this.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Excellent

Kind staff & great experience

12 March 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you for your feedback, Meng.

We’re delighted to hear you had a positive experience and felt well looked after by our team.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Seen on time

Seen on time. Consultation covered the dermatological issues, and full explanation of management of the lesions.

11 March 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you for taking the time to share your feedback, John.

We’re pleased to hear that your appointment ran on time and that you felt the consultation was clear and thorough. Ensuring patients leave with a good understanding of their condition and treatment options is very important to us.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Truly Positive Experience with Dr Ross

I’m writing this review just a few days after my surgery and wanted to share how positive my experience has been. I had a bilateral mastopexy with Dr Ross three days ago, and I’m already incredibly pleased with the results.

From the very beginning, Dr Ross was calm, gentle, and extremely reassuring. He takes the time to explain everything thoroughly, making sure you feel fully informed and comfortable with every step of the process. His approach immediately put me at ease, which meant a lot leading up to surgery.

Even just eight hours after the procedure, I already felt fantastic and very well looked after. The care from the whole team has been exceptional. My nurse, Tracey, was so kind and attentive and made sure I felt comfortable and supported throughout. The aftercare has also been wonderful.

I’m also very grateful to my surgical patient advisor, Irene, who helped guide me through all the finer details before the procedure and made the whole process feel smooth and manageable.

I’m truly grateful to Dr Ross and the entire team at Cadogan Clinic for such a positive experience and outstanding care. I couldn’t have asked for better support, and I’m already so happy with my results.

8 March 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for taking the time to share this, Munira.

We’re really pleased to hear how positive your experience has been and that you’re already feeling so happy with your results. It’s lovely to know that Dr Kenny helped you feel calm and well informed throughout the process - that reassurance before surgery can make such a difference.

Your kind words about Tess and Irena will mean a great deal to them as well. We’re glad they were able to support you both before and after your procedure and help make the whole experience feel smooth and reassuring.

Wishing you a very comfortable and continued recovery, and thank you again for your lovely feedback.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

10/10 So happy with results. Why didn't I do it years ago!?

Mr Sarakbi performed my surgery and was very welcoming and friendly and down to earth each time I met him. I have had no issues at all and any queries I did have, the nurses were excellent and reassured me. My scars healed amazingly and look so much better than others I have seen. I had no pain whatsoever following my operation and I'm so happy with the end result. I feel the price I paid was very competitive for the location and would 100% recommend the Cadogan Clinic to anyone

6 January 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for sharing your experience, Julie.

We’re really glad to hear how comfortable you felt with Mr Sarakbi and that his friendly, down-to-earth approach helped put you at ease. It’s also lovely to know the nursing team were there to support you whenever you had questions.

Hearing that your recovery was smooth, your scars healed so well, and that you’re happy with the final result is exactly what we hope for. We truly appreciate your recommendation.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

I had a wonderful experience at Cadogan…


I had a wonderful experience at Cadogan Clinic. The medical team were incredibly friendly and professional, and they made me feel very comfortable and at ease throughout the process. The nurse took the time to carefully explain all of the aftercare instructions while my husband was present, which was very reassuring for both of us. I felt very well looked after and supported by the whole team. I would highly recommend the clinic.

4 March 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for sharing this - it’s really lovely to read.

We’re so pleased you felt comfortable and supported by the team throughout your visit. Taking the time to go through aftercare properly, especially with your husband there, can make a big difference, so it’s great to hear that felt reassuring for you both.

We truly appreciate your recommendation and are very glad you chose the Cadogan Clinic.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

My first consultation

This was my first consultation, and I was extremely impressed with the experience. Although the majority of my skin concern had already settled by the time of my appointment, Dr Mashayekhi was exceptionally attentive and thorough. She provided thoughtful, insightful advice and helped me better understand the potential triggers behind my condition, which I found incredibly valuable. The reception staff were warm and welcoming, and the clinic itself was immaculate, with a beautifully maintained waiting area that immediately put me at ease. I would not hesitate to recommend this practice and will most certainly return in the future. Thank you Dr Mashayekhi and Cadogan Clinic.

29 January 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you for sharing such a thoughtful review.

We’re delighted to hear that your first consultation with Dr Mashayekhi was so positive and that you found her advice helpful and insightful. It’s also wonderful to know that the reception team and clinic environment made you feel immediately at ease - a warm welcome and a comfortable space really do make a difference.

We look forward to seeing you again in the future and truly appreciate your recommendation.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Beyond happy with my experiences and outcome

Went for a few consultations with different surgeons and Dr Nefer Fallico was by far the warmest, most understanding and empathetic surgeon I saw. I instinctively trusted her from the beginning and I’m so glad I did. 1 week P/O couldn’t have wished for a better, more natural result and I would wholeheartedly recommend her to anyone wanting to do the surgery.

Also want to say a huge thank you to my nurse, Eva, who was an absolute angel. I was incredibly nervous, and she went above and beyond to reassure and support me every step of the way - both before and after the procedure.

Also want to shout out my anaesthetist Dr Moein Tavakkoli whose calm, positive energy was exactly what I needed and he made me feel so at ease and calm throughout.

So grateful to the entire team.

23 February 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for such a heartfelt message, Tara.

We’re really touched to read this. Choosing a surgeon is such a personal decision, so it means a great deal to hear that you felt that instant trust with Ms Fallico - and even more so that you’re so happy with your result just one week post-op. That early confidence and natural outcome is exactly what we hope for.

Your words about Iva and Dr Tavakkoli are just as lovely. Feeling supported when you’re nervous can completely change the experience, and we’re so pleased they were able to give you that calm reassurance when you needed it most.

We’ll make sure your thanks are passed on to the whole team. Wishing you a smooth and continued recovery.

Best wishes,
The Cadogan Clinic Team

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