My parcel was lost in transit so the company did its best to remedy the situation as quickly as possible. Very good customer service. They gave me a great offer of a full refund plus a £30 voucher o... See more
Company replied
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Review summary
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Based on these reviews
At first my order went missing by their courier and unfortunately weren’t receiving clear updates from Caintè. However after some frustration Sebastian reached out and explained the situation, he was... See more
Sarah was fantastic and rectified my issues quickly and efficiently. After initially being declined an exchange for a faulty product I raised my concern and Sarah took over and helped me to achieve a... See more
Company replied
10/10 service, a special shoutout to Lisa who handled my specific case. I’d ordered a lace necklace for my birthday and accidentally broke it while trying to shorten it (removing the extender chain)... See more
Company replied
Company details
Written by the company
Premium watches & jewelry. Copenhagen based.
Contact info
Hindegade 6, 1303, København K, Denmark
- info@cainte.com
- cainte.com
3.8
Great
4K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unfortunately this appears to be a scam…
Unfortunately this appears to be a scam website. I ordered over a month ago and was told two weeks later that the items were out of stock and offered a gift card.
I have emailed them 12 times since and they have not provided a gift card or replied with a real person. They are auto chat bot replies. Comments are blocked on their instagram and there is no way of actually contacting them
There are several Reddit threads exposing these jewellery as cheap drop ships from AliBaba. And then now many people receiving no replies. I think it’s just a dodgy drop ship company selling cheap Chinese crap. And when there are issues in supply or cash flow they just ignore customers and hide the comments and bad reviews. Instagram account screams scam. 140k likes on a post but 4 comments… really?
Everything about this brand appears to be fraudulent.
12 January 2026
Unprompted review
Reply from CAINTÈ
Hi,
Thank you for being so open about your experience and how this has made you feel.
We completely understand why this situation has left you feeling disappointed, confused, and frustrated. Ordering items, being told they’re out of stock, and then not receiving clear follow-up or a personal response especially after reaching out multiple times, can easily make it feel like you’re being ignored. We can see why that would seriously affect your trust in us.
Due to technical issues with our return and support system, we’re currently receiving a very high number of emails. Because of this, response times have been much longer than usual, and all requests are handled one by one in the order they are received.
We know this doesn’t make the waiting or the lack of communication any less frustrating from your side, and we’re truly sorry for the stress and disappointment this has caused you.
Thank you for sharing your honest feedback, it helps us understand how this experience has felt for you.
Kind regards,
Annika
Refund already takes over a month!!
Do not order here if you ever want a refund for your returns. I made a partial return which arrived at their depot on December 9th. A return label costs 8(!) Euros and I still have not received my money back. They barely respond via email. 0/10 recommend
9 January 2026
Unprompted review
Reply from CAINTÈ
Hi Roos,
Thank you for sharing your experience with us.
We completely understand why this has been so frustrating for you. Paying for a return label, seeing your return arrive at our depot, and then still waiting over a month for your refund with very little communication in between is incredibly disappointing.
Due to technical issues with our return system, we’re currently receiving a very high number of emails. Because of this, response times are longer than usual, and all requests are handled one by one in the order they are received.
We know that doesn’t make the waiting or the lack of clarity any easier from your side, and we’re truly sorry for the inconvenience this has caused you.
Thank you for your patience and for taking the time to share how this experience has felt.
Kind regards,
Annika
Ghosts when you want to return
Ghosts when you want to return, turned instagram comments off so you can’t publicly reach out / warn people!
2 January 2026
Unprompted review
Reply from CAINTÈ
Hi Emily,
Thank you for your review.
I'm truly sorry for the experience you had with us. You had reached out to us during a period where we experienced an unusually high volume of inquiries, which unfortunately led to longer response times than normal. That said, this is not the level of service we aim to provide, and we are now fully back on track and responding much faster again.
I’ve genuinely tried everything on my side to locate your order and previous communication, but unfortunately I’m not able to find anything based on the information available here. I also haven’t received any follow-up with additional details after requesting them here on Trustpilot, which makes it difficult for me to identify your case.
If you do have an order with us and this reflects your experience, I would really like to help you get this resolved as quickly as possible 😊
Please feel free to reply here with your order number or email, or contact us directly, and I will personally take care of your case right away.
Kind regards
Annika from CAINTÉ
I am very unhappy with Cainte
I am very unhappy with Cainte. The product quality is terrible – badly made, cheap materials, and clearly no proper quality control. For the price, this is completely unacceptable.
What makes it even worse is the customer support. I contacted them five times by email and never received a single response. No help, no explanation, nothing. This shows a total lack of professionalism and respect for customers.
I strongly regret buying from Cainte and would absolutely not recommend this company to anyone. Save your money and avoid this brand.
9 January 2026
Unprompted review
Reply from CAINTÈ
Hi,
Thank you for your feedback.
I'm truly sorry for the experience you had with up. You had reached out to us during a period where we experienced an unusually high volume of inquiries, which unfortunately led to longer response times than normal. That said, this is not the level of service we aim to provide, and we are now fully back on track and responding much faster again.
I’ve genuinely tried everything on my side to locate your order and previous communication, but unfortunately I’m not able to find anything based on the information available here. I also haven’t received any follow-up with additional details, which makes it difficult for me to identify your case.
If you do have an order with us and this reflects your experience, I would really like to help you get this resolved as quickly as possible 😊
Please feel free to reply here with your order number or email, or contact us directly, and I will personally take care of your case right away.
Kind regards
Annika from CAINTÉ
NO CONTACT
Ring looked really different from website (looked cheaper). Been trying to return it since 22nd December, received one email about an exchange which I told them I don't want and haven't heard anything since. Scammers.
1 January 2026
Unprompted review
Reply from CAINTÈ
Hi Dylan,
Thank you for sharing what you’ve experienced.
We completely understand why this situation has been so frustrating for you. Receiving a ring that didn’t look like what you expected, trying to return it before Christmas, and then not hearing back after clearly saying you don’t want an exchange would make anyone feel ignored and disappointed.
Due to technical issues with our return system, we’re currently receiving a very high number of emails. Because of this, response times are longer than usual, and all requests are handled one by one in the order they are received.
We know this doesn’t make the waiting or the lack of communication any easier from your side, and we’re truly sorry for the inconvenience and frustration this has caused.
Thank you for being honest about your experience.
Kind regards,
Annika
Pathetic. I never received my refund after paying for a return label !
Pathetic.
I received my order on December 22, 2025, and requested a refund the very next day by email, following the stated procedure.
I had to send several follow-up emails before finally receiving a response.
I was then told that I had to pay €8 for a return label, which I did.
However, I never received the return label.
I have exchanged around twenty emails, all with an automated system, without ever receiving a proper response.
To this day, I have not been refunded for my €58.50 order, and I have lost an additional €8 for a return label that was never provided.
This is completely unacceptable.
I won’t even comment on the quality of the jewelry — it’s a joke.
Pitoyable.
J’ai reçu ma commande le 22 décembre 2025 et j’ai demandé un remboursement dès le lendemain par email, en suivant la procédure indiquée.
J’ai dû relancer plusieurs fois avant d’obtenir une réponse.
On m’a finalement expliqué que je devais payer un bon de retour de 8 €, ce que j’ai fait.
Depuis, je n’ai jamais reçu le bon de retour.
J’ai échangé une vingtaine d’emails, uniquement avec un robot, sans jamais obtenir de réponse concrète.
À ce jour, je n’ai toujours pas été remboursé pour ma commande de 58,50 €, et j’ai perdu 8 € supplémentaires pour un bon de retour inexistant.
C’est totalement inadmissible.
Je ne parlerai même pas de la qualité du bijou : une véritable plaisanterie.
26 December 2025
Unprompted review
Reply from CAINTÈ
Hi Ishimwe,
Thank you for taking the time to explain everything you’ve been through.
We completely understand why this experience has left you feeling angry and disappointed. Requesting a refund right after receiving your order, paying for a return label, never receiving it, and then spending weeks only getting automated replies would be incredibly frustrating for anyone. On top of that, not receiving your refund and losing extra money makes the situation even harder to accept.
Due to technical issues with our return system, we’re currently receiving a very high number of emails. Because of this, response times are much longer than usual, and all requests are handled one by one in the order they are received.
We know this doesn’t make the waiting, the confusion, or the financial loss any easier from your side, and we’re truly sorry for how stressful and disappointing this has been for you.
Thank you for being honest about your experience.
Kind regards,
Annika
AVOID SCAMMERS!
AVOID SCAMMERS!
Ordered a watch in december and it arrived ok. i wasnt convinced by the qaulity so requested to return for a refund.
They accepted the request but asked me to pa £8 for a return label and sent me a payment link.
I paid it and informed them on 22/12 and since then have heard nothing back and no return label.
Have tried emailing, calling, social media DM and no replies.
Avoid this company as they have SCAMMED me for a cheap watch and a further £8 for a label that never comes!
In reply to Cainte's answer: Total rubbish! you replied within 24hrs every time until now. and have now dissapeared and wont send me the label. I have reported you to Klarna and Action Fraud. I have also do a chargeback from my bank so thanks for the free watch.
7 January 2026
Unprompted review
Reply from CAINTÈ
Hi Nick,
Thank you for taking the time to explain what happened.
We completely understand why this situation has left you feeling frustrated and disappointed. Paying for a return label, confirming the payment, and then never receiving the label or any real response would make anyone feel ignored and misled. It’s especially upsetting when you’ve tried every possible way to reach us and still haven’t been able to get clear help.
Due to technical issues with our return system, we’re currently receiving a very high number of emails. Because of this, response times are longer than usual, and all requests are handled one by one in the order they are received.
We know this doesn’t make the waiting or the lack of communication any easier from your side, and we’re truly sorry for the frustration and inconvenience this has caused you.
Thank you for sharing your experience with us.
Kind regards,
Annika
Awful customer service
Awful customer service - been waiting over 2 weeks for a returns label to be sent so I can get my money back and every means of communication ends in an AI generated response that doesn't achieve anything?
6 January 2026
Unprompted review
Reply from CAINTÈ
Hi Julie,
Thank you for sharing your experience.
We completely understand why this has been so frustrating for you. Waiting weeks for a return label, only to keep receiving automated replies instead of real help, can make it feel like nothing is actually being resolved. When all you want is to return an item and get your money back, that kind of silence is incredibly disappointing.
Due to technical issues with our return system, we’re currently receiving a very high number of emails. Because of this, response times are longer than usual, and all requests are handled one by one in the order they are received.
We know this doesn’t make the waiting any easier from your side, and we’re truly sorry for the inconvenience and frustration this has caused.
Thank you for your patience and for being honest about your experience.
Kind regards,
Annika
Poor quality & return with no refunds
Ordered a ring on 16 November. The item was delivered defective/poor quality, with uneven edges, and so I initiated return immediately.
The return process is unnecessarily obstructive: you must request by email and pay separately for a return label - a lot of back and forth, at customer service’s team discretion. Then they also delay the return by asking for a reason (for more back and forth), despite the EU right of withdrawal allowing returns without explanation.
Cainte received the returned item on 8 December. Under EU consumer law, refunds must be issued within 14 calendar days after receipt of the return. The legal deadline (22 December) has long passed.
Despite multiple follow-ups, no refund has been issued and only generic responses citing “high volumes” were provided. The delay now goes beyond legal terms and reasonable excuses (if any).
In short, poor quality product, obstructive return process, and refund unlawfully withheld. Still waiting for my money.
5 January 2026
Unprompted review
Reply from CAINTÈ
Hi Andrea,
Thank you for taking the time to explain your experience in such detail.
We completely understand why this situation has been so frustrating for you. Receiving a product that didn’t meet quality expectations, going through a complicated return process, and then waiting far longer than expected for a refund would make anyone feel disappointed and let down. When you’ve followed the correct steps and still don’t see progress, it can feel unfair and exhausting.
Due to technical issues with our return system, we are currently receiving a very high number of emails. Because of this, response times are longer than usual, and all requests are handled one by one in the order they are received.
We know this doesn’t make the waiting or the uncertainty any easier from your side, and we’re truly sorry for the inconvenience and frustration this has caused you.
Thank you for sharing your honest feedback with us.
Kind regards,
Annika
Pretty jewellery but beware of slow refund process
Refunds took nearly two months from the moment I requested one until the money was actually returned - and only after multiple follow-ups. I purchased the products after seeing their Instagram ads almost daily. If a company can scale its marketing this aggressively, it should also be able to handle returns more efficiently.
2 January 2026
Unprompted review
Reply from CAINTÈ
Hi Lana,
Thank you for sharing your honest experience.
We completely understand why the long refund process felt disappointing, especially after you had to follow up multiple times. When you see a brand being very active with marketing, it’s natural to expect the same level of efficiency when it comes to customer support and refunds.
Due to technical issues with our return system, we’re currently receiving a very high number of emails. Because of this, response times have been longer than usual, and all requests are handled one by one in the order they are received.
We know this doesn’t make the waiting any easier from your side, and we’re truly sorry for the inconvenience this has caused.
Thank you for taking the time to share your feedback with us.
Kind regards,
Annika
Ghosted on return?
I felt like the quality of the metal was not what I was expecting. Everything looked fine but I ended up deciding to return and getting a return label has been impossible. I paid for a return label almost 2 weeks ago and they still haven’t sent me one, even with follow up emails which they haven’t responded to.
3 January 2026
Unprompted review
Reply from CAINTÈ
Hi Naomi,
Thank you for sharing what you’ve experienced.
We completely understand why this situation has been so frustrating for you. Paying for a return label, waiting almost two weeks, and not receiving it despite sending follow-up emails would make anyone feel ignored and disappointed. When all you want is to return an item and move on, this kind of delay feels especially unfair.
Due to technical issues with our return system, we’re currently receiving a very high number of emails. Because of this, response times are longer than usual, and all requests are handled one by one in the order they are received.
We know this doesn’t make the waiting any easier from your side, and we’re truly sorry for the inconvenience and stress this has caused.
Thank you for taking the time to share your experience.
Kind regards,
Annika
Replacement confirmed, marked as delivered, never received – repeated follow-ups ignored
On December 2, CAINTÈ confirmed in writing that my replacement jewelry had been arranged and would be shipped the following weekday.
After receiving no tracking or further information for over two weeks, I followed up.
On December 20, I was sent a DHL tracking number showing the parcel as “delivered” on December 9.
I never received the item.
The DHL tracking provides:
• no recipient name
• no delivery address
• no signature or proof of delivery
I contacted CAINTÈ on December 23 asking who the parcel was delivered to and requesting proof of delivery.
I received no response.
I followed up again, clearly pointing out that without recipient details or proof, the shipment cannot be considered completed, and asked for either a new replacement or store credit under their lifetime warranty.
Again, no response.
As of January 3, after multiple emails and clear communication, the replacement has not arrived, no proof of delivery has been provided, and no resolution has been offered.
This is not a logistics issue anymore, but a complete customer support failure.
The case remains unresolved.
3 January 2026
Unprompted review
Reply from CAINTÈ
Hi,
Thank you for your review.
I'm truly sorry for the experience you had with up. You had reached out to us during a period where we experienced an unusually high volume of inquiries, which unfortunately led to longer response times than normal. That said, this is not the level of service we aim to provide, and we are now fully back on track and responding much faster again.
I’ve genuinely tried everything on my side to locate your order and previous communication, but unfortunately I’m not able to find anything based on the information available here. I also haven’t received any follow-up with additional details, which makes it difficult for me to identify your case.
If you do have an order with us and this reflects your experience, I would really like to help you get this resolved as quickly as possible 😊
Please feel free to reply here with your order number or email, or contact us directly, and I will personally take care of your case right away.
Kind regards
Annika from CAINTÉ
Refund not received
I purchased the Arde necklace and was very disappointed when it arrived. The product does not accurately reflect the photos shown on the website; the crystal’s shine in the images appears to be blurred or edited, which created unrealistic expectations of how the piece would look in person.
Customer service was slow but understanding and covered the return shipping. However, my return reached the warehouse on November 25th and I still haven’t received a refund. Despite allowing extra time due to the holiday period, this delay is unacceptable. Overall, a poor experience :(
2 January 2026
Unprompted review
Reply from CAINTÈ
Hi Christine,
Thank you for sharing your experience with us.
We completely understand why this has been such a disappointing situation for you. Receiving a product that didn’t match your expectations, taking the time to return it, and then waiting this long for your refund would frustrate anyone. Even with patience over the holiday period, it’s understandable that this delay feels unacceptable.
Due to technical issues with our return system, we’re currently receiving a very high number of emails. Because of this, response times are longer than usual, and all requests are handled one by one in the order they are received.
We know this doesn’t make the waiting any easier from your side, and we’re truly sorry for the inconvenience and frustration this has caused.
Thank you for taking the time to share your honest feedback.
Kind regards,
Annika
Terrible Service - no phone number & 8 days to respond to emails
Ordered on 12/10 (order # 133653), shipped 12/15 via Fed Ex. Tracking stopped in CT Fed Ex hub on 12/22. It's 12/31 and nothing has arrived. Emailed Cainte on 12/27 to trace the shipment and got a reply saying they are busy and will take up to 8 business days to reply. No phone number available to call them, so pretty lousy service. It was a Christmas gift.
As a Follow Up.... once I did hear from them via email on 1/9/26, they sincerely apologized and shipped a replacement out quickly.
9 December 2025
Unprompted review
Reply from CAINTÈ
Hi Beth,
Thank you for sharing your experience and for including the details of your order.
We completely understand how disappointing this situation has been for you. Ordering a Christmas gift in good time, seeing the tracking stop without any updates, and then not being able to reach a real person when you need help would frustrate anyone. When there’s no phone number to call and email replies take days, it can really feel like you’re left on your own.
Due to technical issues with our support system, we’re currently receiving a very high number of emails. Because of this, response times are longer than usual, and all requests are handled one by one in the order they are received.
We know this doesn’t make the waiting or the uncertainty any easier from your side, and we’re truly sorry for the stress this has caused, especially when the order was meant to be a Christmas gift.
Thank you for taking the time to share how this experience has felt for you.
Kind regards,
Annika
Amalie and Oliver were very very…
Amalie and Oliver were very very helpful. Great customer service. I have a new exchange to process and am confident I will be happy again with the level and customer service and care received. I will be a returning customer with Cainté!!
11 December 2025
Unprompted review
Annika was so proffesional and kind
Annika was so proffesional and kind , she helped me and solved the problem immediately, I am so happy with my purchase and will definitely buy again.
8 December 2025
Unprompted review
Worst customer service
Worst customer service. You have to write 10 emails to get your money back from a return they received 21 days ago.
26 December 2025
Unprompted review
Reply from CAINTÈ
Hi Michael,
Thank you for your review.
I completely understand how frustrating it must be to wait this long for a refund after your return has already been received, and I’m truly sorry for the experience you’ve had 🤍
I’ve tried to locate your order and previous communication based on the information available here, but unfortunately I’m not able to identify your case. I also haven’t received any additional details from you, after requesting them here on Trustpilot.
You had reached out to us during a period where we experienced an unusually high volume of inquiries, which unfortunately led to longer response times than normal. That said, this is not the level of service we aim to provide, and we are now fully back on track and responding much faster again.
I would really like to help you get this resolved as quickly as possible 😊
Please feel free to reply here with your order number or email, or contact us directly, I’ll personally make sure your case is handled right away.
Kind regards,
Annika from CAINTÈ
this is what I expect from a life time…
this is what I expect from a life time warranty, great service. easy and fast.
13 December 2025
Unprompted review
Very good customer service and lovely jewlery
I had a small problem with my order due to a mistake during the payment process. After contacting CAINTÈ customer service, I received a helpful and friendly response immediately. My missing product was then delivered very quickly. Excellent customer service and great, highquality Products. I will definitely order again soon.
Specail thanks to Annika from CAINTÈ.
23 December 2025
Unprompted review
False advertising
I ordered a necklace as it was advertised it would arrive by the 22nd before Christmas but as soon as I ordered it, UPS said it would arrive by the 29th and today it’s the 22nd and it still says 29th…
I feel like I’d been tricked to order something with a lie.
18 December 2025
Unprompted review
Reply from CAINTÈ
Hi Hana,
Thank you for sharing how this experience has felt for you.
We completely understand why this situation has been disappointing and frustrating. Ordering a Christmas gift with the expectation that it would arrive before the 22nd, and then immediately seeing the delivery date change, can make it feel like you were misled. When timing matters so much, especially around the holidays, this kind of uncertainty is really upsetting.
We’re truly sorry that the delivery did not meet your expectations and that this caused stress during an important time of year.
Thank you for taking the time to share your experience.
Kind regards,
Annika
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