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Cake Box Reviews 56,585

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TrustScore 4.5 out of 5

4.5

Cake shop
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Review summary

Created with AI, based on recent reviews

Considering 18,971 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, highlighting the delicious taste, excellent quality, and freshness of the cakes. Many people appreciate the ease of the ordering process and the promptness of collection, often noting that orders are ready as requested. The staff consistently receives positive feedback for being friendly, helpful, and providing exceptional service, making the overall experience pleasant for consumers. However, some customers also noted issues with the taste, describing certain cakes as flavourless or too sweet. A few other people also felt that the staff could be unhelpful or rude, and some experienced problems with incorrect orders or delays in collection.

What people talk about most

Product

Clients share positive opinions on product. Many reviewers praise the cakes for being delicious, fresh,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the cakes as delicious,... See more

Order

Customers had positive experiences with order. Many reviewers found the online ordering process easy and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the friendly, helpful, and... See more

Staff

People report positive experiences with staff. Many customers praise the staff for being friendly, helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently bought a cake from here, and I’m honestly blown away! Being in a different country, I didn’t expect to find something this delicious. The sponge was incredibly soft and fresh, the fla... See more

Rated 5 out of 5 stars

I wanted a special birthday cake for my wife, as opposed to getting an expensive but average tasting one from one of the big supermarkets. Cake box certainly delivered on that front. Delicious, and s... See more

Rated 5 out of 5 stars

I've ordered from the Fishponds branch of Cake Box twice now, and the staff have been absolutely incredible both times. The cakes have turned out perfectly, including a printed cake - and their servic... See more

Rated 5 out of 5 stars

Ordered the cake a couple of hours before collecting and done a fab job with name. Nice chocolate oreo cake. Ordered additional oreo cupcakes which were perfectly in its own little individual plastic... See more

Company details

  1. #17 of 21 best companies in Cake shop
  2. #34 of 50 best companies in Bakery
  3. #5 of 7 best companies in Cupcake shop
  4. #46 of 73 best companies in Online Food Ordering Service
  5. #4 of 6 best companies in Take away service
  6. #4 of 5 best companies in Wedding cake shop

About Cake Box

Written by the company

Cake Box began its journey in 2008 with one small store. We now have 230+ stores with many more to come.

It is a great honour to be a part of our customers’ most important celebrations and we pride ourselves in delivering delicious, personalised cakes on demand.




 

Have any questions? Check out our FAQ! Can’t find the answer you’re looking for? Contact us at info@cakebox.com or use our Store Locator to find the details of your local Cake Box store.
 

 

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

57K reviews

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Rated 5 out of 5 stars

The cake was excellent

The cake was excellent, delivery was on time and in excellent conditions and we could not be happier. If they could deliver earlier in the day they could save a headache for birthday parties that happen in the morning, but this is just a suggestion for improvement, not a complaint. Thank you for a lovely birthday cake!

29 April 2026
Rated 1 out of 5 stars

Doesnt taste like fresh cream at…

Doesnt taste like fresh cream at all.had a tissue in it no refund or replacement. Went inbin not gonna order

13 March 2026
Unprompted review
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Reply from Cake Box

Thank you for your feedback, and we are very sorry to hear about your experience.
We sincerely apologise for the disappointment caused. Your comments have been shared with the team for review and improvement. Our cakes are widely appreciated by our customers and known for their taste and quality; however, we do understand that taste can be subjective.
We regret that this experience did not meet your expectations and appreciate you bringing it to our attention.

Kind regards,
Cake Box Customer Support

Rated 1 out of 5 stars

The cake was not ready as agreed and…

The cake was not ready as agreed and the writing was all wrong

1 May 2026
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Reply from Cake Box

Hi Sawsan,

Thank you for your feedback.

We’re sorry to hear that the cake was not ready as agreed and that the writing was incorrect. This is not the standard we aim to deliver, and we understand how disappointing this must have been.

Could you please email images of the cake, including the incorrect writing, to hello@cakebox.co.uk? Once received, we will escalate the matter and investigate it further with the store.

We appreciate your cooperation.

Best Regards,
Team Cake Box

Rated 1 out of 5 stars

Had to return the whole cake

Had to return the whole cake
Tasted as if chemicals had been sprayed all over the cake

1 May 2026
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Reply from Cake Box

Hi Denise,

Thank you for your feedback.

We’re very sorry to hear about your experience and understand your concern. Please be assured that all our cakes are prepared fresh daily using quality ingredients, and this is not the standard we aim to deliver.

We appreciate you bringing this to our attention.

Best regards,
Team Cake Box

Rated 5 out of 5 stars

The Penge team were fabulous

The Penge team were fabulous, the cake was exquisite. They even went the extra mile to call me confirming pick up time as I was running late and the store was closing up soon. Thanks guys, really appreciate it!

1 May 2026

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