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Cake Box Reviews 56,587

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TrustScore 4.5 out of 5

4.5

Cake shop
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Review summary

Created with AI, based on recent reviews

Considering 18,971 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, highlighting the delicious taste, excellent quality, and freshness of the cakes. Many people appreciate the ease of the ordering process and the promptness of collection, often noting that orders are ready as requested. The staff consistently receives positive feedback for being friendly, helpful, and providing exceptional service, making the overall experience pleasant for consumers. However, some customers also noted issues with the taste, describing certain cakes as flavourless or too sweet. A few other people also felt that the staff could be unhelpful or rude, and some experienced problems with incorrect orders or delays in collection.

What people talk about most

Product

Clients share positive opinions on product. Many reviewers praise the cakes for being delicious, fresh,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the cakes as delicious,... See more

Order

Customers had positive experiences with order. Many reviewers found the online ordering process easy and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the friendly, helpful, and... See more

Staff

People report positive experiences with staff. Many customers praise the staff for being friendly, helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently bought a cake from here, and I’m honestly blown away! Being in a different country, I didn’t expect to find something this delicious. The sponge was incredibly soft and fresh, the fla... See more

Rated 5 out of 5 stars

I wanted a special birthday cake for my wife, as opposed to getting an expensive but average tasting one from one of the big supermarkets. Cake box certainly delivered on that front. Delicious, and s... See more

Rated 5 out of 5 stars

I've ordered from the Fishponds branch of Cake Box twice now, and the staff have been absolutely incredible both times. The cakes have turned out perfectly, including a printed cake - and their servic... See more

Rated 5 out of 5 stars

Ordered the cake a couple of hours before collecting and done a fab job with name. Nice chocolate oreo cake. Ordered additional oreo cupcakes which were perfectly in its own little individual plastic... See more

Company details

  1. #17 of 21 best companies in Cake shop
  2. #34 of 50 best companies in Bakery
  3. #5 of 7 best companies in Cupcake shop
  4. #46 of 73 best companies in Online Food Ordering Service
  5. #4 of 6 best companies in Take away service
  6. #4 of 5 best companies in Wedding cake shop

About Cake Box

Written by the company

Cake Box began its journey in 2008 with one small store. We now have 230+ stores with many more to come.

It is a great honour to be a part of our customers’ most important celebrations and we pride ourselves in delivering delicious, personalised cakes on demand.




 

Have any questions? Check out our FAQ! Can’t find the answer you’re looking for? Contact us at info@cakebox.com or use our Store Locator to find the details of your local Cake Box store.
 

 

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

57K reviews

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Rated 5 out of 5 stars

The Penge team were fabulous

The Penge team were fabulous, the cake was exquisite. They even went the extra mile to call me confirming pick up time as I was running late and the store was closing up soon. Thanks guys, really appreciate it!

1 May 2026
Rated 5 out of 5 stars

Cake Box all the way, and my go to for celebration cakes

This is the third cake I’ve purchased from Cake Box, and once again, they’ve exceeded all expectations. Their cakes are absolutely amazing—light, fluffy, and perfectly balanced without being overly sweet. Every bite is so delicious that it’s impossible to stop eating!

I’m already planning to purchase another one within the next few weeks. For celebration cakes, I honestly wouldn’t go anywhere else now—it’s Cake Box all the way. Highly recommended!

24 April 2026
Rated 5 out of 5 stars

Ordered my girls birthday cake from…

Ordered my girls birthday cake from here like I do every year (her choice) she loves the red velvet ones. Beautifully made and always spot on. Tastes amazing and always goes down a treat.
Also ordered a few different slices, pistachio, chocolate dark fruits and a vanilla summer fruits one, they were very nice. Can’t fault cake box at all, 5 stars all the way. Would definitely recommend to others and I’ll continue to use you for occasions going forward.

24 April 2026
Rated 1 out of 5 stars

Rubbish.

Rubbish.
Pineapple was tasteless n made horrible overall cake

1 May 2026
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Reply from Cake Box

Dear Adeel,
Thank you for taking the time to share your feedback.
We’re very sorry to hear that the cake did not meet your expectations, particularly regarding the pineapple flavour. This is certainly not the standard we aim to deliver, and we understand your disappointment.
Your comments have been noted and will be shared with the relevant team for review.
We sincerely apologise for the inconvenience caused.
Kind regards,
Cake Box Customer Support

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