Cakehead Reviews 295

Always fabulous service from this company and the brownies are amazing!! Would not hesitate to recommend to others.

This company is amazing, service & delivery was fantastic. I initially text them with a question & a lady by the name of Nancy immediately replied, even though it is their busiest time of the year. On placing my order to be sent up to Scotland, I was fully informed that it would be delivered to the nearest date I requested due to industrial action being taken be several transport companies. On the day of delivery I was not only informed what date it was arriving but an allocation time as well. I had previously ordered products & found that they are a delight to eat & scrumptious.I feel that this company goes far & beyond in customer services & will definitely be not only purchasing from them again but recommending them to others.

I was notified after 5pm on the 15th of December that my order (placed on the 9th December) for my son's birthday on the 16th would not be delivered. DPD have let this company down badly....however, I didn't choose the courier! So the result of this epic fail is that my son has no special birthday cake today.......Very sad. Poor comms and a half-hearted apology = Customer "satisfaction" score - zero
**update to respond to Cakehead words - DPD are not on strike. That's Royal Mail! I've told you that there was no warning on your website when I ordered so please stop trying to dodge the truth. The fact is that I didn't get my order and to me that's wrong. Why on earth would I want birthday cake in the New Year when his birthday is Dec 2022? Your comms have been slow and inconsistent. An apology should be sincere and heartfelt, not forced and veering into blaming customers for a DPD issue. Also btw NB my refund has NOT yet been received...............please ensure you check/correct this inaccuracy soonest.
**update 2** Refund finally received today (21 Dec). A very long wait to get my own money returned - disgracefully slow!

What a great little business! We used the as a corporate customer and we can't recommend them enough. I was dealing with Lauren N. from day one and she was super helpful and very easy to deal with our Customers absolutely adore the brownies. And the fact they offer GF, VEGAN option is amazing as so many people do have some kind of intolerance in these days.

Ordered the vegan g/f brownie box for my retirement party and they went down a storm! Arrived on time. Will order again.

I have used this company four times now Each time the recipient has said they are the best brownies they have ever had.Delivery is always on time and the products are really nicely packaged.I can't recommend this company highly enough,every aspect is spot on Its also refreshing that vegans are catered for I've ordered for vegans and non vegans .

Fantastic customer service. I had a concern and they have gone over and above to rectify it. Thank you. The cakes are amazing and I will definitely cakehead again.

Amazing customer services. I wanted to change one of the products from the box I selected and the team were so polite and helpful. The customer service is 10 out of 10 and the products are lovely. I couldn’t recommend them anymore. Special thank you to Lauren who works at the company so polite and helpful. Brillant company, thank you

So pleased I found this company who make and deliver the most amazingly, tasty, dense, chocolatey, fudgy, Brownies with that slightly chewy texture that only a true Brownie lover will appreciate. Can’t fault the product or the service. From order click to first bite was only 28.5 hours. I’ve just ordered another box for my sons birthday. Try them! You will love them ♥️

What a wonderful company can’t recommend highly enough. Customer service is outstanding. My friend who is a body shop consultant was absolutely delighted with her brownies so much so that she reviewed them on her live body shop web page. Packaging was immaculate with lovely little touches added. Will definitely be using time and time again

I ordered some GF brownies for my sisters birthday - a bit last minute but they were delivered on the right day and apparently they taste delicious! I also had forgotton to put a message in with them which was sorted out quickly. A very friendly service and good product. I will use Cakehead again.

Excellent in customer service, delivery and cakiness! We needed to change delivery date at last minute which was done for us without problem, the delivery was on time and our son and his wife tucked in happily immediately. They were very happy and described the cakes as ‘wow’.

Great service and would highly recommend.
Thank you Lauren Nicholson for all your help.
Jonathan

I have now bought four, different selections from Cakehead, including the vegan and Easter ones, both as gifts, and one for myself. It is incredibly rare that I can write a review with not a single word of criticism, but this is the case here. I can happily say that everyone who received them, absolutely loved them, and not only found the cakes delicious, but also really appreciated the personal touches, and the eco-friendly packaging. I would also add that they are very good value for money, and delivery fast and efficient. I won't hesitate to buy from them in the future.

What do you get the person who has everything for their special day. Whether it’s a birthday or any other special day. I sent my younger brother some brownies for a birthday treat, he is very difficult to buy for. On the hottest day of the year he received the parcel intact and delicious. He was chuffed to bits. I have two other family birthdays coming up and will be sending more brownies to more of my family for their special days. The only difficulty is which selection to send as so much choice. I love that there isn’t any additional costs with postage and the products are beautifully wrapped. I think I have all birthdays and Christmas’s covered without the stress of disappointment and keeping the receipt. Lovely products and great customer service.

Here is my review:

Customer Service = 5 star (a lovely team)
Packaging & Delivery = 5 star
Quality of cakes/ingredients = 5 star
Cost of product = 5 star
Negative feedback = none
Ways to improve = none, everything was perfect.

What beautifully made and delightful cakes. When you bite into them, you know they are top quality ingredients. I haven't tasted cakes as good as this for many years. I will never again buy cakes again from supermarkets. Great for business use, parties, buffets, special occasions, Christmas, Easter and personal treats for the family. If you are thinking of purchasing, do not hesitate, you will be 100% happy!!

Will I be buying again?.......ok course I will! Cant wait to try more!

Not only are their vegan brownies fantastic (loved by non vegans too!), their service is excellent. I ordered for the wrong date and only realised at the last minute. The team at Cakehead sorted it out and I got my brownies in time for our party 🎉
They will remain my go to for party catering or lovely postal gifts.

The vegan and gluten-free brownies - incredible! Moist, with the right amount of chocolatey sweetness. A very well balanced box of flavours.

Nancy really helped look after me and my order and I am grateful for her kind efforts.

Great website,flawless customer service,very good packaging which made sure the goods were received in perfect condition,good value for money!!!Especially as next day delivery was inclusive in the price. Bought these cakes as a Birthday present for a friend: they made a delicious gift & we were told they were of "excellent"quality. This tempts us to order more for ourselves & definitely recommend to Friends & Family.This company just translates into pure quality.

I ordered 2 x indulgent boxes for the staff at my child’s school. I placed this order over the phone and the person I spoke to was so helpful and nothing was too much trouble for her. I will definitely order from this company again as she made the process so easy.