The cake was purchased for a special anniversary event. The cake arrived when expected. Many people contributed goods for the event. However our Cake Run cake disappeared very quickly. Many people ask... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Cake was amazing in quality but comes presliced unfortunately - I inquired and was told it can only come presliced. Looks unusual with 'Happy birthday' decorations on it. Delivery could be a bit smoo... See more
Company replied
Our New York Cheescake was fresh, creamy and super delicious. We added a dollop of cream and fresh berries when we plated it and it was the most glorious desert. Ordering was easy and $5 delivery was... See more
Company replied
Cake run offered some really nice cake options for special events. They didn't have a minimum order and what I loved was the $5 delivery service anywhere in the city. Other boutique cake shops were 10... See more
Company replied
Company details
Written by the company
Welcome to Cake Run, the ultimate destination for all your online cake delivery needs! We're a family-owned business dedicated to providing delicious, freshly baked cakes for every occasion. Our mission is to create memorable moments by bringing joy and delight to your celebrations with our wide range of scrumptious cakes. At Cake Run, we pride ourselves on using high-quality ingredients and artisan baking techniques to ensure each cake is a masterpiece in both taste and presentation. Choose from our vast selection of flavors, designs, and sizes to find the perfect cake for your event. Whether it's a birthday, anniversary, baby shower, or a simple treat to brighten someone's day, we've got you covered. Our user-friendly website and seamless ordering process make it easy to send a cake to your loved ones, no matter where they are. We understand the importance of timely delivery, which is why our dedicated team ensures your cake arrives fresh and on time, every time. Join the thousands of satisfied customers who trust Cake Run to make their celebrations extra special. Your satisfaction is our top priority, and we're excited to be a part of your happy moments. Give us a try, and experience the Cake Run difference for yourself. Let us sweeten your celebrations and create memories that last a lifetime.
Contact info
119 Wedgewood Rd, Hallam, 3803, Melbourne, Australia
- (03) 8786 3051
- orders@cakerun.com.au
- cakerun.com.au
4.6
Excellent
153 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
![LipoVive Update [[Australia]] logo](https://consumersiteimages.trustpilot.net/business-units/6916a08549f3033344b692fa-198x149-2x.avif)
Excellent delivery service and the cake…
Excellent delivery service and the cake was scrumptious.
2 September 2023
Reply from Cake Run
We're thrilled to hear you enjoyed both our delivery service and the scrumptious cake! Thank you for your kind words. We look forward to serving you again soon.
Best Wishes,
Cake Run Team
Reply from Cake Run
Thank you for your review. We're delighted to meet your expectations. Looking forward to serving you again.
Best Wishes,
Cake Run Team
Great cake
Fantastic gluten free cake that was delivered very quickly. Would buy again.
22 August 2023
Reply from Cake Run
Thank you for your kind words! We're thrilled you enjoyed our gluten-free cake and the quick delivery. We look forward to serving you again soon!
Best Wishes,
Cake Run Team
The cake tastes so sweet
The cake tastes so sweet. It is not as beautiful as in the picture. I ordered the raspberry cake and hoped for the balance of fruit and cream but no, only sugar taste. The cake was delivered on time.
23 August 2023
Reply from Cake Run
Thank you for your feedback. We're sorry the raspberry cake didn't meet your expectations. We're glad it arrived on time, but we'll certainly take your comments into account as we strive to improve. Thank you for choosing us.
Best Wishes,
Cake Run Team
The cake was delivered with no sticker:card
The cake was delivered with no sticker/card, so my friend didn’t know who sent it .
I had written something for her on the website.
22 August 2023
Reply from Cake Run
Thank you for bringing this to our attention, and we sincerely apologize for the oversight. We understand how important personal messages are, especially when sending a gift. We'll be looking into what went wrong to ensure this doesn't happen again. As a gesture of goodwill, we will refund you for the extra cost you paid for the personal message. Thank you for choosing our service, and we hope to have the opportunity to make it right in the future.
Best Wishes,
The Cake Run Team
Delicious
Delicious cake and so easy to purchase on line - received up to date notifications. Would definitely recommend to anyone
25 August 2023
Reply from Cake Run
Thank you for your kind words! We're thrilled you enjoyed the cake and found our online process seamless. We appreciate your recommendation and look forward to serving you again!
Best Wishes,
Cake Run Team.
Exceeded expectations a stunning cake…
Exceeded expectations a stunning cake could not tell it was gluten free
22 August 2023
Reply from Cake Run
We're so glad to hear that the cake was a hit! Our goal is to make delicious treats that everyone can enjoy, gluten-free or not. Thanks for your kind words! 🎂🌟
Best Wishes,
Cake Run Team
10/10 Highly Recommend
Perfect customer service, very responsive
They helped me send a surprise cake to my friend. Highly recommended also got the feedback that the NY cheese cake was amazing.
Thanks!
22 August 2023
Reply from Cake Run
Thank you for choosing us for your special surprise! We're thrilled to hear about your positive experience and that the NY cheesecake was a hit. Hope to serve you again soon! 🍰🌟
Best Wishes,
Cake Run Team
3 out of 3
It was easy to order,
It was delivered on the day and it was super tasty.
3 out of 3.
22 August 2023
Reply from Cake Run
Thank you for the perfect score! We're delighted to hear that everything went smoothly and you enjoyed the taste. Hope to serve you again soon! 🌟🍰
Best Wishes,
Cake Run Team
Very prompt service
Very prompt service, cake was absolutely delicious and incredibly well presented.
20 August 2023
Reply from Cake Run
Thank you so much for your kind words! We're thrilled you enjoyed the cake and our service. Looking forward to serving you again soon! 😊🍰
Best Wishes,
Cake Run Team
Reply from Cake Run
Thank you so much! We're thrilled to hear you enjoyed both the delivery and the cake. Looking forward to serving you again soon! 😊
Best Wishes,
Cake Run Team
The halal cake option was great to…
The halal cake option was great to have. The cake was good, delivery was on time, and all the instructions in the order were followed.
I would suggest having the option to select the cupcakes individually rather than in a set of six.
5 August 2023
Reply from Cake Run
We're delighted to hear that you appreciated the halal cake option and that everything met your expectations. Thank you for choosing us, and we hope to serve you again soon!
Best Wishes,
Cake Run Team
Reply from Cake Run
Thank you so much for your feedback! We're thrilled to hear you enjoyed the cake and our service. Looking forward to delighting you again in the future! 😊
Best Wishes,
Cake Run Team
Attention to detail and quick responses…
Attention to detail and quick responses to request
31 July 2023
Reply from Cake Run
Thank you for your kind words! We pride ourselves on our attention to detail and timely communication. We're glad to have met your expectations. Looking forward to serving you again!
Best Wishes,
Cake Run Team
I'm basically bed ridden and unable to…
I'm basically bed ridden and unable to walk so I go hospital appointments . I had one the day the cake was delivered. There was first a bit of hiccup as they wanted just to deliver it and go despite being home or not . But in the end the end they waited for me until I reached home and my mom took the cake from them. I'm really happy that they were so considerate and understanding my situation. The cake was for my husbands bday everyone loved it it was delicious. Thanks guys
31 July 2023
Reply from Cake Run
Thank you for sharing your experience. We're glad to hear that we could accommodate your needs and that the birthday cake was a hit! We appreciate your understanding during the delivery process and are always here to ensure our customers are satisfied. Wishing your husband a belated happy birthday!
Best Wishes,
Cake Run Team
Love it!
Easy to order online and delivery.
Mum loved her carrot cake.
Not dry at all and delicious.
Thanks Cake Run!
Will definitely recommend and order from you again.
26 July 2023
Reply from Cake Run
Thank you so much for your kind words and wonderful review! We're thrilled to hear that your mum loved the carrot cake and that you found our online ordering and delivery process easy. We strive to provide delicious and moist cakes for our customers, and your feedback is greatly appreciated. We look forward to serving you again in the future. Thanks for choosing Cake Run and for your recommendation!
Best Wishes,
Cake Run Team
Fantastic fast email help to sort out…
Fantastic fast email help to sort out delivery (ordering from a boat in Scotland) and cake arrived on time and in perfect condition - apparently delicious! Will definitely order from you again.
18 July 2023
Reply from Cake Run
We're thrilled to hear about your positive experience with our service! It's great to know that the cake arrived on time and was enjoyed. We appreciate your feedback and look forward to serving you again. Thank you for choosing us!
Best Wishes,
Cake Run Team!
Wonderful customer service
Wonderful customer service - so helpful and fantastic delivery service. The carrot cake was incredible - my son Tom was thrilled with his 21st B’day carrot cake!
4 July 2023
Reply from Cake Run
Thank you for your lovely review! We're thrilled to hear that you had a wonderful experience with our customer service and delivery. It's fantastic to know that the carrot cake made your son's 21st birthday extra special. We appreciate your kind words and hope to serve you again in the future!
Best Wishes.
Cake Run Team!
Prompt delivery
Prompt delivery, the cake was absolutely wonderful. I would definitely recommend this service to anyone who needs a cake, whether short notice or not.
28 June 2023
Reply from Cake Run
Thank you for your kind words! We're thrilled to hear that you enjoyed our prompt delivery and loved the cake. We appreciate your recommendation and look forward to serving you again in the future!
Best Wishes!
Cake Run Team
Outstanding Service and Delicious Cupcakes
Your website was easy to navigate, your delivery service was outstanding with a text message telling me the cakes would be delivered within the hour and another once they had been dropped off which was extra handy as they had to be left at a hotel reception. On top of all that great service the cakes were absolutely delicious. For gluten free vegan cupcakes they were the best I had ever tasted and all those who shared in them also made this comment. Each flavour and icing was different and so well balanced. I would certainly use your service every time an occasion required such a treat. Well done, keep up the excellent work and be proud of your product.
23 June 2023
Reply from Cake Run
Thank you for the fantastic review! We're thrilled you enjoyed our gluten-free vegan cupcakes and found our delivery service outstanding. We take pride in creating delicious, well-balanced flavors. We appreciate your support and look forward to serving you again.
Best Wishes,
Cake Run Team!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.