Cakes & Bakes Reviews 

5,900
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 125 reviews, reviewers had a great experience with this company. Customers frequently share that the birthday and celebration cakes are remarkably delicious, fresh, and beautifully designed to suit various special events. Many people also point out that placing orders online is straightforward and delivery services are typically prompt and efficient across locations. Reviewers often praise the welcoming and helpful attitude of the staff during store pickups and custom requests. However, some people mentioned occasional issues regarding delivery communication, missing custom text, or unexpected changes to cake decorations. A few consumers also experienced disappointing flavors, artificial ingredients, or unhelpful customer service responses during their visits.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, reflecting a wide range of opinions on... See more

Quality

Reviewers highlight ambiguous aspects of quality regarding their purchases, as experiences with the cakes... See more

Order

Users describe ambiguous interactions with order, reflecting a high level of disagreement among experiences.... See more

Delivery service

Clients share ambiguous opinions on delivery_service. While some consumers report that ordering was simple... See more

Staff

Customers had ambiguous experiences with staff, reflecting high disagreement on the quality of service. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The cake was made and delivered as promised and as the image was made. Only reason for 4 stars is the poor communication and updates on delivery. When ordering a £250 cake for a party, the least you e... See more

Rated 4 out of 5 stars

I read reviews after I purchased and got a little worried but cake arrived on time and delivery guy was very friendly. However, you could tell the cake was a last minute order. The writing on cake wa... See more

Rated 4 out of 5 stars

Cakes from this place are so tasty(specially if you select the option with eggs and butter) but at the same time not so sweet at all,that for me hits the spot, this is my new bakery to order any kind... See more

Rated 4 out of 5 stars

Hi, The rainbow cake was really good, fresh and soft. Everyone enjoyed it a lot. One feedback though - the birthday message was not readable as was written with white cream on silver base Thank yo... See more


Company details

  1. Cake shop

Written by the company

Order delicious Eggless Cakes available in various flavors. Order cakes online and Find Our cakes bakes branches near High Street North, Barking Road,High Street, Romford Road


Contact info

3.8

Great

TrustScore 4 out of 5

6k reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(5,900)

123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Disappointed and sad

Ordered 2 cakes for my Dad's 83rd birthday celebration - one vegan for my daughter and her family and one cream... I thought I was ordering direct from the local shop in Rayners Lane but it appears it came from head office.
Problem 1: the Cream (non-vegan) cake was warm on arrival and the Happy Birthday icing had melted...
Problem 2: Had ordered blue 8 & 3 candles - got multi-coloured ones which I could have bought in a shop 10 yards from my house which are cheaper there but wanted the blue ones
Problem 3: Ordered hellium balloons - an 8 & a 3... they were 'wilting' and within an hour the 8 was completely deflated...
So no - will not order from the website again... I will deal direct with the local shop if at all as parking is challenging near them hence wanting home delivery

1 June 2025
Cakes & Bakes logo

Reply from Cakes & Bakes

Dear Juliette,

Thank you for sharing your experience with us. We’re sorry to hear that it wasn’t up to your expectations and truly appreciate your feedback.

Your feedback is important to us as we continually work to improve our products and services.

Warm regards,
Cakes & Bakes Customer Care

Rated 1 out of 5 stars

Worst company ever dealt with

Worst company ever dealt with! Ordered a cake for same day placed the order paid for it then received a message within 10 minutes saying the chef had to deal with an emergency so had to leave the store I could get a full refund or collect from another store which was not possible for me to do which I then said yes to the refund. Its been over 3 weeks after numerous messages calls I had to go through my bank to get my money back! No one dealt with this they would not even answer the phone to me or reply back to my messages.

12 May 2025
Cakes & Bakes logo

Reply from Cakes & Bakes

Dear Zish,

Thank you for sharing your experience with us. We’re sorry to hear that it wasn’t up to your expectations and truly appreciate your feedback.

Your feedback is important to us as we continually work to improve our products and services.

Warm regards,
Cakes & Bakes Customer Care

Rated 1 out of 5 stars

The worst experience ever

The worst experience ever they sent both wrong cake and candles

1 June 2025
Cakes & Bakes logo

Reply from Cakes & Bakes

Good Day,

Thank you for sharing your experience with us. We’re sorry to hear that it wasn’t up to your expectations and truly appreciate your feedback.

Your feedback is important to us as we continually work to improve our products and services.

Warm regards,
Cakes & Bakes Customer Care

Rated 1 out of 5 stars

I pay 78 pound for cake,and cake is…

I pay 78 pound for cake,and cake is very bad. I want heart but I have cirkle one.is not a time.everything is so shit

1 June 2025
Cakes & Bakes logo

Reply from Cakes & Bakes

Dear Magdalena,

Thank you for sharing your experience with us. We’re sorry to hear that it wasn’t up to your expectations and truly appreciate your feedback.

Your feedback is important to us as we continually work to improve our products and services.

Warm regards,
Cakes & Bakes Customer Care

Rated 1 out of 5 stars

Disappointed

Looked like a Black Forest gateau but sadly was a tasteless experience so synthetic felt sorry for the recipient he had to eat it won’t be ordering from this company again

28 May 2025
Unprompted review
Cakes & Bakes logo

Reply from Cakes & Bakes

Good Day,

Thank you for sharing your experience with us. We’re sorry to hear that it wasn’t up to your expectations and truly appreciate your feedback.

Your feedback is important to us as we continually work to improve our products and services.

Warm regards,
Cakes & Bakes Customer Care

Rated 1 out of 5 stars

Very disappointed

Very disappointed . I ordered mango flavour , but it hardly tasted anything like mango and the guests disapproved . Will never order again.

23 March 2025
Cakes & Bakes logo

Reply from Cakes & Bakes

Dear Shahed,

Thank you for sharing your experience with us. We’re sorry to hear that it wasn’t up to your expectations and truly appreciate your feedback.

Your feedback is important to us as we continually work to improve our products and services.

Warm regards,
Cakes & Bakes Customer Care

Rated 4 out of 5 stars

Chocolate cake 👍 vanilla cake 👎

The made to order chocolate cake was delicious with soft sponge and correct sweetness. Order number 134593
I have given. 4 star because we bought another small vanilla cake while collecting the order and that was awful. The sponge was hard, the cream was heavy and it tasted stale. We had to bin it

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Delicious cakes

Delicious cakes, fresh bakes, and a cozy vibe! The quality is consistently great, and everything tastes homemade with love. Highly recommend for birthdays, celebrations, or just a sweet treat! Especially the staff shadmhan and Rajvir Singh are friendly.

20 May 2025
Unprompted review
Rated 5 out of 5 stars

I had a wonderful experience at Cakes…

I had a wonderful experience at Cakes and Bakes! The staff were (Rajvir Singh)incredibly friendly, attentive, and welcoming from the moment I walked in. Their warm smiles and helpful attitude made the visit even more enjoyable. They were patient in helping me choose the perfect treat and made sure everything was just right. It’s always a pleasure to be served by a team that clearly takes pride in their work and values customer satisfaction

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Ordered cakes via the online ordering…

Ordered cakes via the online ordering system and what a wonderful experience...right from the detailing of takingbthe order, to the bespoke design, the discounts given before hand, information on food allergens, ti the ETA on Delivery...all extremely seamless and beautifully coordinated. Always order from C&B as our whole family just lives their cakes!!

17 May 2025
Unprompted review

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