Calendly Reviews 469

awful customer care, locked out of a paid account, ask for support, cant get support til log in, cant log in, speak to human, log in first, finally got through, email this email, tried, no response, just steals money and no support

Calendly has locked me out after my email changed and offers no way to contact support without logging in. I’ve emailed them as instructed with proof of ownership and no response. HEADS UP FOR USERS: if they lock you out like this you can't access ANY type of support whatsoever. They have NO way of calling them and their chatbots lead you in a circle. When you ask for a live person they say "Sure. Just login first." Thats my issue! I can't login! Absolutely terrible service. I love the platform and ease of use but to lockout a longtime loyal user like this is terrible. It is very much hindering my business operations right now.

Failed on the very first session.
As good as Calendly can be, it IS NOT set up by default to notify you of a session being booked.
Half an hour late for my first client session using the platform who were wondering where I was.

You need to manually create a workflow for it to notify you of a booking.
I'm sorry, but as Director of UX and someone living in 2025, this is beyond a fail.

Super long time for a real agent to write me back when I have the need of support. AI support is completely useless

Also, really hard to navigate the software and find the items needed for simple tasks. We will look somewhere else from now.

I added Calendly links to my site when I first started. After a few weeks, having not received anything, I noticed the links were no longer working. There was a significant bounce rate from it. So... no... Calendly is not the best product for me...

All these companies are over leveraging AI. I can't get the same level of support that I used to get. They've now switched to an AI approach to save a buck at my expense. Now I have to talk to management about moving away from Calendly.

Calendly was easy to set up and worked for my clients and me. They have great & fast customer service. Still human beings in customer service.

Calendly can be good for a very limited number of tasks. The UI is not sleek; many times you are repeatedly adding info you need and having to hop around the site to do it.
Here's a great example: I want to share a link with a client for a longer meeting that won't fall into my normal weekly hours. I'd like to just turn off the weekly times without deleting them. I need to be able to send them options of dates and times. OK, but guess what?! You can't change the ((NAME OF THE EVENT)). It ((has to be called "One Off Meeting)). For real? How unprofessional. Also, good luck getting any support. They fall into the category of "make it impossible to get help so we don't have to deal with it, or make them sign away their info to speak with someone." I am only giving them 2 stars because there is a lot of potential for it to be a powerful tool. Overall, too many hiccups and not enough reliability or proof they know what they are doing. One last thing... don't you love it when you have a paid subscription to their services, only to have them say that you don't have access to a type of meeting on their free plan, even though it shows in the top corner of the site that you are signed in as a paying member and you've been getting and paying a bill for their services every month for around a year? Oh, me neither.

I feel scammed, I bought the Team plan to add two staff members. For adding them they asked another $48.40 a month above on the Team plan. Totally misleading!!

They call it " seats" I call it " scam".

So including tax it cost me around 80 dollar a month! Not close to the 20 dollar they advertise with:

Teams
$20
/seat/mo
Collaborate effectively with team members and drive business results with smart automations, reporting, and advanced scheduling options.

Giving it two stars as I'm sure the support staff were trying their best. For simple one to one your own calendar its' fine. Any more than one or if you try and use the managed events it's a nightmare, and the support staff didn't really understand my question or provide a solution.

They are deploying features that break current workflows...

Product used to be great... But since last year/months it got a lot worse.

Most changes they made are making the UI worse. Gues the marketing/product people need to justify their paychecks, but keep changing things that work.

We used Calendly because of 3 reasons, it was simple, intuitive and reliable.

Maybe the ppl running the show didn't understood this. Hope they read the review and correct, because is a great product and we've used it for years now.

Horrendous interface with lack of accessibility via Desktop --lack of ease of understanding, HELP was not helpFUL--Context: First Time User, MEETING at 1:30, my FIRST, I look crazily for a join MY meeting link...Access One--the Meeting load up says "WAITING FOR HOST TO ACCEPT" MFER I AM THE HOST. Horrible--by the time i figured to access the meeting with my mobile phone it was too late, important meeting missed. -10 Negative Stars

Bad ux. This is main issue with company going big. Too much change, too much complexity and Bad ux

Time has come, I am moving the Google Meets.
I have a long list of issues, but Zoom doesn't listen.

Listen folks I am no fan of Google, or microsoft, but at least Video Conf is free if you do.

These guys charge you and act just as arrogant as the big guys do

Missed two interviews because of Calendly!
Difficult to navigate, need to answer a thousand questions and give it quite invasive permissions to sign up
And even then it turns out it either messes up appointments that didn't sync up on other persons side or you don't get emails as they either land in spam or just don't show up whatsoever
Not sure why this tool even exists, there are so many easier alternatives already built-in to most email programs/software?

I used Calendly for a while on the free plan. It was fine for most interactions, but occasionally emails would go missing and people wouldn't get calendar appointments. There seemed to be some features (like support) that would help here so I jumped on the paid plan.

At this point things seemed to get worse and I was getting a lot of no-shows in booked meetings. I reached out to support, and there was a list of things to help all of which involved talking to clients about their email setup: Have you looked in your spam box? Are there other ways you could make appointments? Have you thought about using a different email service? Can you send reminders?

Clients were reporting that appointments weren't sent, and they didn't see the reminders.

I would guess that Calendly is treated as spam by the email systems and there's nothing any of us can do about this. Not impressed that they can't think of any ways to improve this situation.

This is scammer my clients scam 8000$+

Your teacher asks you to click a link to set up a meeting and invites you to use calendly because it's just sooooooo much easier for everybody! Yay! So you click the link and you set a time and you set a date and then it asks you to sign up, and then it asks you a bunch of questions about how you're going to be using it, then it asks for your entire schedule and for access to your contacts and your calendar and they come up with other clever ways to ask you for even more personal information, and THEN it forgets what it was doing and redirects you to the home page and you have to close out and start over.

These idiots will ask yu for 1000 things and they can't even do one thing. I hope these stupid tech startups go out of business, I hope the people behind them die. I hope they all get sick and die.

We’ve reached out to Calendly on multiple issues but don’t get any response for days, even weeks, and when we finally get a response they ask questions that have nothing to do with the issue.
Then when we reply and don’t get an update for days again, they send an email saying “the teams needs an update from you otherwise we’ll close the ticket”.
There are other options available on the market to which we are now forced to explore.

I feel thick, I tried to use this app on my phone but I just couldn't find anything!
I spent about half an hour trying to set up a poll to find the best date for a meeting and just failed miserably.
The online help on my desktop showed a start page that I was never offered on my phone.